Title: Hotel Mundo Maya Chichén Itzá - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mundo Maya Chichén Itzá Suburban hotel with 2 outdoor pools and spa services ![Exterior](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/0fb97661.jpg?impolicy=resizecrop&rw=598&ra=fit) ![55-inch flat-screen TV with satellite channels](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/3d7ba717.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/7f467126.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, Balcony](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/bdfe8611.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/1640a890.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Hotel Mundo Maya Chichén Itzá and take advantage of a terrace, shopping on site, and a garden. Treat yourself to a massage or other spa services. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with an outdoor entertainment area and a bar. 9.8 Exceptional ## Popular amenities - - Spa - Bar - 24/7 front desk - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Room, Balcony, Garden View](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/7a772652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Balcony, Garden View 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Private bathroom Satellite channels Laptop workspace Daily housekeeping - 344 sq ft - Sleeps 2 - 1 King Bed ![Standard Double Room, Balcony](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/bdfe8611.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Balcony 10.0 Exceptional 6 reviews ### Highlights Balcony Air conditioning Flat-screen TV Ceiling fan Private bathroom Satellite channels Laptop workspace Daily housekeeping - 344 sq ft - Sleeps 3 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information) ## About the area Located in Chichen Itza, Hotel Mundo Maya Chichén Itzá is in the suburbs and near a boardwalk/promenade. Ball Courts and Pyramid of Kukulkan are local landmarks, and the area's natural beauty can be seen at El Caracol and Cenote Ik kil. [Visit our Chichen Itza travel guide](https://www.expedia.ca/Chichen-Itza.dx6052401) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69621%2C-88.55740&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mMFC9rfaP2z2-WYrExe9eVwpCdg=) Carretera Federal 180 costera del golfo Km 131, Carretera a la estación Tren Maya Chichén Itzá, Chichen Itza, YUC, 97751 ### What's nearby - Pre-Hispanic City of Chichen-Itza - 4 min drive - 2.9 km - El Caracol - 7 min drive - 5.3 km - Cenote Ik kil - 8 min drive - 6.8 km - Pyramid of Kukulkan - 9 min drive - 3.2 km - Court of the Thousand Columns - 9 min drive - 3.2 km ### Restaurants - ‪Taco Maya - ‬7 min drive - ‪Starbucks - ‬7 min drive - ‪sac be h - ‬10 min drive - ‪Pueblo Maya - ‬7 min drive - ‪La Palapa - ‬6 min drive ## About this property ### Hotel Mundo Maya Chichén Itzá Hotel in a national park Take advantage of a terrace, shopping on site, and a garden at Hotel Mundo Maya Chichén Itzá. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as an outdoor entertainment area and a bar. You'll also enjoy the following perks during your stay: - 2 outdoor pools - Free self parking - A front-desk safe, a nature reserve, and tour/ticket assistance - Smoke-free premises, concierge services, and ATM/banking services Room features All 144 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi. Other conveniences in all rooms include: - Bathrooms with shampoo - 55-inch flat-screen TVs with satellite channels - Balconies, ceiling fans, and daily housekeeping ## Similar properties ![3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/2be434e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayaland Hotel & Bungalows Chichen Itza - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 1,001 reviews CA $209 CA $253 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/48adb1a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chichen Itza Tinum - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 773 reviews CA $109 CA $132 total includes taxes & fees Oct 9 - 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Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 207 reviews CA $305 CA $369 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=3749567&PinnedHotelID=3749567&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/97000000/96490000/96487500/96487499/7cc2a4bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayan Bungalow Near Chichén Itza Tinum - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.8 Exceptional 26 reviews CA $53 CA $64 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=96487499&PinnedHotelID=96487499&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/b67f3c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL PUERTA CHICHEN Tinum - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 66 reviews CA $98 CA $118 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3910000/3904900/3904828/28019e4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel DORALBA INN Chichén Chichen Itza - Pool - Breakfast included - Pet-friendly - Parking included 7.8 Good 680 reviews CA $66 CA $79 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=3904828&PinnedHotelID=3904828&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/110000000/109030000/109027200/109027189/38f84efd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Casa de Piedra y Colores-Sak Tinum - Pool - Parking included - Free WiFi - Housekeeping 9.6 Exceptional 4 reviews CA $90 CA $109 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=109027189&PinnedHotelID=109027189&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12070000/12065900/12065879/d91cfef6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Okaan Tinum - Pool - Parking included - Restaurant - Laundry 10 Exceptional 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=12065879&PinnedHotelID=12065879&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - A bar/lounge - A restaurant ### Things to do - 2 outdoor pools - Shopping - TV in common areas ### Family friendly - 2 outdoor pools ### Conveniences - 24-hour front desk - ATM - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Garden - In a national park - Outdoor entertainment area - Outdoor furniture - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Elevator (39 inch wide door) - Front entrance ramp - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with satellite channels ### More - Air conditioning - Ceiling fan - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Gafsacomm Chichen Itza Tinum Hotel Gafsacomm Chichén Itzá Hotel Hotel Gafsacomm Chichén Itzá Tinum Hotel Gafsacomm Chichén Itzá Hotel Tinum ## Frequently asked questions ### Does Hotel Mundo Maya Chichén Itzá have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Hotel Mundo Maya Chichén Itzá? > As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Hotel Mundo Maya Chichén Itzá on Oct 3, 2025 start from CA $167.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tinum-Hotels-Hotel-Gafsacomm-Chichen-Itza.h113712577.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Mundo Maya Chichén Itzá pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Mundo Maya Chichén Itzá? > Self parking is free at this property. ### What time is check-in at Hotel Mundo Maya Chichén Itzá? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Mundo Maya Chichén Itzá? > Check-out is at noon. ### Where is Hotel Mundo Maya Chichén Itzá located? > Situated in a national park, this hotel is within 3 mi (5 km) of Pyramid of Kukulkan, Court of the Thousand Columns, and Pre-Hispanic City of Chichen-Itza. Ball Courts and Red House (El Chichanchob) are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Mundo Maya Chichén Itzá Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.4 Staff & service ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 37 8 - Good 1 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ### 10/10 Excellent #### Bebette Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best hotel ever!!!!! ##### Bebette Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Vero Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó todo, el personal súper amable en todo momento ##### Vero Stayed 1 night in Jul 2025 ### 10/10 Excellent #### JOSE ENRIQUE LOPEZ DE LA Aug 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities HOTEL MUY BONITO. INSTALACIONES DE EXCELENTE CALIDAD . ESTA A POCOS MINUTOS DE CHICHENITZA Y CON SERVICIO DE TRANSPORTACION GRATUITO. EL RESTAURANTE CON MUY BUENA COMIDA Y EL SERVICIO DE TODO EL PERSONAL ES DE PRIMERA ##### JOSE ENRIQUE LOPEZ DE LA Stayed 1 night in Jul 2025 ### 10/10 Excellent #### JOSE Jun 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio y comida ##### JOSE Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Jorge Jun 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grata experiencia Una excelente experiencia , el hotel esta precioso, el personal muy amable , la comida del restaurante de gran Calidad. Una grata experiencia, dense la oportunidad de conocer este excelente hotel ![Precioso recibidor ](https://a.travel-assets.com/ugc/hotel-reviews/283af119-110c-4b88-90c8-c2287e4d3b3c-1750831907804.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jorge Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### emilio Jul 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Probably the friendliest staff I have experienced. The hotel and restaurant are amazing. The pool was amazing simce it was weather controlled. ##### emilio Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Ernesto Jul 13, 2025 Liked: Cleanliness, property conditions & facilities Great property close to chicken itza with shuttle to the ruins( $100 pesos per person). The personal is very attentive and always ready to help and accommodate any need you have) restaurant is beautiful amd the menu is complete. Breakfast the best! ![](https://a.travel-assets.com/ugc/hotel-reviews/2c446439-cf0f-4d83-9e6d-0aca193be02b-1752442622525.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ernesto Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ROCIO Aug 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Instalaciones limpias, seguras, un lugar privilegiado para el descanso a minutos de las ruinas de Chichén Itzá,cuenta con transporte a la ruinas y a la estación del Tren Maya, a escasos tres minutos del Museo de Sitio. Excelentes precios, y restaurante nos deleita con platillos tipicos de la región muy deliciosos por cierto, precios bastante accesibles. El personal en general es bastante educado y empatizo. Estupendo, estupendo hotel y mi estancia de lo mejor, excelente. ##### ROCIO Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ronald Jul 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful new property—spotlessly clean, with an incredible jungle and Mayan atmosphere. The food was amazing, and the location is perfect—very close to Chichén Itzá and nearby cenotes. The staff were polite and welcoming. Thank you for a wonderful hotel experience! ##### Ronald Stayed 1 night in Jul 2025 ### 10/10 Excellent #### julie Aug 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow this place was more than we expected. Booked for an overnight quick stop from Merida. It’s brand new (7 months), a very grand scale full resort, and felt like a 5 star. Very clean, beautiful lush greenery, excellent service. Everyone working there was very courteous and greeted us warmly. Minutes to chitchen itza. Highly recommended. ##### julie Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jan Jul 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Goed Engelssprekend personeel (zeldzaam in Mexico), zeer uitgebreide menukaart, lekker eten, natuur in hotel is heel mooi, kamers met uitzicht op het zwembad zijn een aanrader. Het hotel ligt wat afgezonderd maar biedt vervoersmogelijkheden voor wie niet met de auto is. Wij waren met de auto en er is veel gratis, beveiligde parking. Het personeel is uiterst behulpzaam en vriendelijk. Restaurant van hotel is eveneens een aanrader! ##### Jan Stayed 1 night in Jul 2025 ### 8/10 Good #### Barón Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Personal muy amable, la comida está rica, tienen la opción de snacks en el área del “bar” lo que recomendaría es que en la tienda del hotel tengan un poco más de opciones de alimentos. En general la gente muy atenta y amable, todo está nuevo, la alberca está climatizada. Tiene traslado del tren Maya al hotel de cortesía (hay que avisar en taquilla y ellos llaman) además del hotel te pueden llevar y recoger del sitio arqueológico y al cenote por un costo muy razonable La pasamos muy bien. ##### Barón Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Daisy Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was excellent, place to relax and minutes away from Chichenitza and Tren Maya ##### Daisy Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Kim Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful brand new hotel right by Chichen Itza! Loved everything about it. I t is clean, the staff was amazing and our room was quiet. Will definitely stay there again! ##### Kim Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### MIREYA Jun 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities the hotel and staff are excelent but the access to arrived its terrible ##### MIREYA Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Julio A Jun 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities An amazing experience. This hotels has superb customer service, in a great location. As of this post, the roads of the museum are still under construction, and can be a bit challenging to get to it but it is completely worth it once you arrive in site. Highly recommend. ##### Julio A Stayed 1 night in Jun 2025 ### 10/10 Excellent #### selene Jun 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo un hotel espectacular, nosotros fuimos en plan de ver qué tal, y nada le Pide a los hoteles de 5 estrellas. Nos encantó. Todos los acabados y lo limpio que es. Lástima que nadie va y se hospeda ahí. Está para irse unos 3 días para disfrutar las pirámides de Chichén Itza más descansar después de visitarla. Hay más ruinas al rededor. ![](https://a.travel-assets.com/ugc/hotel-reviews/55268d71-fad2-4b60-adae-0afd37cbc5a6-1750824302972.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/03c4a017-1883-4e57-8ad6-e7158bcb3b6f-1750824303471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### selene Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Anali Apr 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Este hotel supero por mucho mis expectativas, excelente desde el diseño arquitectónico hasta cada detalle. El personal es excelente, tanto en el hotel como en el restaurante. Y la alberca muy agradable para nadar y pasar un buen día solo o en familia. Todo muy limpio y de la mejor calidad. Supera por mucho a los hoteles de la zona ##### Anali Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Miriam May 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente el hotel, te dan transporte gratuito de la estación del tren maya al hotel, pero el único inconveniente es que si no llevas auto, para trasladarte a las ruinas, al pueblo y sus alrededores, tienes que pagar por persona el traslado de $100.00 y te llevan en las vans del hotel, solo por ese detalle, de lo demás perfecto para disfrutar el hotel. ##### Miriam Stayed 1 night in May 2025 ### 4/10 Poor #### Andrea Mar 24, 2025 Liked: Cleanliness Location wasn’t clear and the name of the hotel was different. ##### Andrea Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Samantha Apr 15, 2025 Liked: Amenities I recently had the pleasure of staying at this stunning new resort, and I can’t recommend it enough. From the moment we arrived, the service was exceptional—friendly, attentive, and always with a smile. The staff truly went above and beyond to make our stay special. The resort itself is beautifully designed with modern touches and a relaxing atmosphere. One of the highlights was the pool area—spacious, clean, and perfect for lounging under the sun. Whether you’re looking for a peaceful escape or a place to unwind with family or friends, this resort hits all the right notes. Looking forward to returning soon ##### Samantha Stayed 1 night in Apr 2025 ### 6/10 Okay #### jimena Apr 23, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### No volveremos nunca a esta cadena de hoteles El personal no está capacitado, muchísimo tiempo para hacer el check in, muchísimo más para el check out, mil explicaciones sin sentido…. El servicio de alimentos y bebidas malo y completamente fuera de precio, todo demasiado caro y no tenían la mitad de la carta. ##### jimena Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Reyna Apr 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó todo en ese hotel, el servicio del personal siempre atento y amable, el Restaurant es muy bonito y la comida es deliciosa y los precios muy buenos, la habitaciones muy cómodas y bellamente decoradas las instalaciones, los jardines y albercas son de un hotel de 5 estrellas. Nosotros llegamos en el tren Maya a la estación de Chichenitza donde nos encontramos con la agradable sorpresa de que el hotel proporciona transportación gratuita de la estación al hotel y de regreso. Magnífica experiencia, definitivamente pienso regresar y quedarme al menos 3 días para aprovechar todo lo que ofrece el sitio. Las instalaciones y la transportación gratuita ##### Reyna Stayed 1 night in Apr 2025 ### 6/10 Okay #### Claudia Jul 25, 2025 Liked: Cleanliness, property conditions & facilities This is an hotel that belongs to SENEDA (Secretary of National Defense Mexico). Despite the hotel and room being of a high standard of luxury and comfort, I would like to explain why I do not believe this hotel merits a favourable review. Should you be travelling by car, please note that the route to the hotel is currently unsuitable for vehicles due to ongoing construction. Due to the poor condition of the road, the hotel is not accessible by night. The personal is kind but not trained to deal with some situations. They were not willing to make an effort to make a minor adjustment to the reservation. For an hotel of this cost, the issue is not acceptable. Furthermore, despite the hotel being almost empty, we were allocated a room with a substandard view. Following a request for a better view, the room was changed. I would advise against booking this hotel until the road and infrastructure surrounding it have been completed. The cost of this product is prohibitive given the level of service it provides. ![](https://a.travel-assets.com/ugc/hotel-reviews/199785a6-2a7a-4bbb-a280-f79da2b9b384-1753448536490.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c59f8fa0-faac-4a88-a71a-a2e3a4158f86-1753448542012.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d7aa6f5f-7127-4f11-a5cb-cc2872d7223d-1753448538362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claudia Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jose Alfredo Jun 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Supero mis espectativas!!! Es una propiedad casi nueva (Jun 2025). Instalaciones acogedoras, de buen calidad y tipo resort. A pesar de contar con un solo restaurante a la carta ...los alimentos tienen un sazón y sabor espectaculares, esos panes de sabores (bolillitos) y la mantequilla...que barbaros!!! Podría comer solo eso en todo el día (no exagero) el gimnasio, la alberca de adultos, temazcal, área de eventos al.aire limpio etc ... fabulosos! Las habitaciones son de 5 estrellas. Pero lo más importante, la atención y servicio del personal ... Brutales !!! Se esmeran para hacerte la estancia lo mas placentera posible. Cuentan con transporte en cortesía de la estación de tren al hotel y de regreso. El traslado a la zona arqueológica tiene costo de $100 por persona viaje redondo. Las amenidades del baño, de primera y orgánicas.. Algunas oportunidades: falta personal, ya que no hay quien te tome la orden en área de alberca. El depósito de $1000 por habitación por estancia es innecesario, ya no se usa. Deberían aceptar más formas de pago de los consumos internos. Deben considerar incluir el servicio en la cuenta con el pago con tarjeta, ya que de verdad la atención es mucho mejor que en resorts de gran turismo y no suempr.se cuenta con efectivo para dar en efectivo. ![Lobby](https://a.travel-assets.com/ugc/hotel-reviews/8f4434fe-e197-4bb6-af43-e42dd1c70812-1750533507119.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Alimentos](https://a.travel-assets.com/ugc/hotel-reviews/b7bddc79-3ce2-438b-a134-61b2310aa65e-1750533510287.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Spa](https://a.travel-assets.com/ugc/hotel-reviews/8c2191f6-e54b-4ae3-a401-330847019165-1750533512189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8d6cf0bb-60f9-4cb9-a3e6-c04e840df1ba-1750533512045.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Alfredo Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [All Inclusive Resorts and Hotels in Cayo Coco](https://www.expedia.ca/Cayo-Coco-Hotels-All-Inclusive-Hotel.0-0-d6348829-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Central New York City](https://www.expedia.ca/Central-New-York-City-New-York-Hotels.0-n553248633938969338-0.Travel-Guide-Filter-Hotels) > > [Beach Street Inn](https://www.expedia.ca/St-Martins-Hotels-Beach-Street-Inn.h10012454.Hotel-Information) > > [Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Adult-Scene-Cancun.h38656023.Hotel-Information) > > [Hotels near Bayview Village Shopping Centre](https://www.expedia.ca/Bayview-Village-Shopping-Centre-Hotels.0-l6228022-0.Travel-Guide-Filter-Hotels) > > [Hyatt House Winnipeg-South/Outlet Collection](https://www.expedia.ca/Toronto-Hotels-Hyatt-House-Winnipeg-Southwest.h38338192.Hotel-Information) > > [Le Centre Sheraton Montreal Hotel](https://www.expedia.ca/Montreal-Hotels-Le-Centre-Sheraton-Montreal-Hotel.h17117.Hotel-Information) > > [Cheap Hotels in New York](https://www.expedia.ca/New-York-Hotels-Cheap-Hotels.0-0-d178293-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Fort St. James](https://www.expedia.ca/Fort-St-James-Hotels.d6223451.Travel-Guide-Hotels) > > [Hotels near Bayers Lake Business Park](https://www.expedia.ca/Bayers-Lake-Business-Park-Hotels.0-l6253375-0.Travel-Guide-Filter-Hotels) > > [Hotels near Aquarium of Quebec](https://www.expedia.ca/Aquarium-Of-Quebec-Hotels.0-l502439-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Sudbury (YSB) to Rome (FCO)](https://www.expedia.ca/lp/flights/ysb/fco/sudbury-to-rome) > > [Flights from Vancouver (YVR) to Velika Gorica (ZAG)](https://www.expedia.ca/lp/flights/yvr/zag/vancouver-to-zagreb) > > [Flights from North Syracuse (SYR) to Myrtle Beach (MYR)](https://www.expedia.ca/lp/flights/syr/myr/syracuse-to-myrtle-beach) > > [Flights from Thunder Bay (YQT) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yqt/yyz/thunder-bay-to-toronto) > > [Flights from Seattle (SEA) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/sea/lax/seattle-to-los-angeles) > > [Flights from Vancouver (YVR) to Sydney (SYD)](https://www.expedia.ca/lp/flights/yvr/syd/vancouver-to-sydney) > > [Flights from Sidney (YYJ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyj/yvr/victoria-to-vancouver) > > [Flights from Newark (EWR) to Hyderabad (HYD)](https://www.expedia.ca/lp/flights/ewr/hyd/newark-liberty-intl-airport-to-hyderabad) > > [Flights from Porto (OPO) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/opo/bcn/porto-to-barcelona) > > [Flights from Calgary (YYC) to San Francisco (SFO)](https://www.expedia.ca/lp/flights/yyc/sfo/calgary-to-san-francisco) ### Packages > [Punta Cana](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/601906/Punta-Cana) > > [Nottawasaga Inn Resort Golf Club](https://www.expedia.ca/Nottawasaga-Inn-Resort-Golf-Club-New-Tecumseth.d553248621563158481.Vacation-Attraction) ### General > [Visit Lester Beach](https://www.expedia.ca/Lester-Beach.dx553248635921965334) > > [Visit Dover](https://www.expedia.ca/Dover.dx4625)