Vue depuis l’hébergement

Blue Mountain Resort Mosaic Suites – Avis

2.5 out of 5
Blue Mountain Resort Mosaic Suites
190 Jozo Weider Blvd, The Blue Mountains, ON

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 601 avis sur 1079." "
Note de 8 – Bien, d’après 289 avis sur 1079." "
Note de 6 – Acceptable, d’après 103 avis sur 1079." "
Note de 4 – Médiocre, d’après 60 avis sur 1079." "
Note de 2 – Terrible, d’après 26 avis sur 1079." "

8,6/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Rejean

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en août 2022
BMR a répondu le 28 nov. 2022
Hello Rejean, thank you for the great rating. We look forward to hosting you again soon!

4/10 – Médiocre

Sébastien

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
La chambre aurait besoin d’amour!
Nous avons apprécié la balade dans le village. Nous avions réservé une activité pour les enfants et nous n’avons aucun problème pour faire la réservation de notre place en ligne. Nous avons loué des vélos e-bike et avons parcouru le Georgian Trail. Toute la famille a apprécié cette activité. Il y a quelques plages accessibles facilement afin de passer une belle après-midi. Notre chambre (établissement Mosaic) aurait besoin de rénovations et d’un bon nettoyage! La plomberie était déficiente.
Séjour de 4 nuits en juillet 2021
BMR a répondu le 3 août 2021
Thank you for your review and feedback Sébastien!

10/10 – Excellent

Katja

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was great
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and room was better then the pictures
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Estefania

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good hotel
Séjour de 1 nuit en mai 2024

8/10 – Bien

mini

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The staff was good. The room was also nice and they give us upgradation without any charge but its just only two things i want to mention the AC of the room was not good and the sounds from outside the room.
Séjour de 2 nuits en mai 2024
Katherine a répondu le 24 mai 2024
Hello Mini, thank you for staying with us and for this helpful feedback. We are sorry to hear that the AC was not to your liking and have brought this to the attention of our engineers to investigate.

10/10 – Excellent

Nasim, Richmond Hill

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved our suite that included a Den and a Bedroom within which we could fit two families. The pool for the Mosaic resort is amazing. You wont need to go to the aquatic centre already having access to this pool and hot tub. It was an ideal hotel and location for people like me that have young kids.
Séjour de 1 nuit en mai 2024
Katherine a répondu le 23 mai 2024
Hello Nasim, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Ameerah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Katherine a répondu le 21 mai 2024
Hello Ameerah, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Ola

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay at the 2 bedroom mosaic suites was wonderful. We came for a girls weekend and the hotel surprised us with a card and a bottle of wine when we arrived :) Alto the concierge was amazing with any requests we had. Would definitely stay again and highly recommend .
Séjour de 2 nuits en mai 2024
Katherine a répondu le 21 mai 2024
Hello Ola, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

Jacqueline, Toronto

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
we love the heated pool
Séjour de 1 nuit en mai 2024
Katherine a répondu le 21 mai 2024
Hello Jacqueline, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

John

Points forts : Service et personnel, état et installations de l’hébergement
.
Séjour de 2 nuits en janvier 2024
Katherine a répondu le 15 mai 2024
Hello John, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

Betty

Voyage de couple
None of the stores were open pass 7pm
Séjour de 1 nuit en mai 2024
Katherine a répondu le 16 mai 2024
Hello Betty, thank for staying with us and for this helpful feedback. During shoulder season, business for some retailers is slower and they adjust their operating hours. We are pleased to say that as of Victoria Day weekend, most retailers and restaurants have extended their hours. We hope to see you again soon!

8/10 – Bien

Fae

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Katherine a répondu le 15 mai 2024
Hello Fae, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Anthony

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and staff was very polite and accommodating!
Séjour de 1 nuit en mai 2024
Katherine a répondu le 13 mai 2024
Hello Anthony, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Wonderful service, clean property. Great stay!
Séjour de 1 nuit en mai 2024
Katherine a répondu le 13 mai 2024
Hello Stephanie, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Jaime

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
can’t wait to come again
Séjour de 1 nuit en mai 2024
Katherine a répondu le 9 mai 2024
Hello Jaime, thank you for staying with us and for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Shweta

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had good experience in blue mountain. It was first time so everything was perfect. The hotel staff and hotel room were great
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Shweta, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

MAGDALENA

Séjour de 3 nuits en avril 2024

10/10 – Excellent

Shellyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay..
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Shellyn, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

2/10 – Terrible

Brittany

Voyage en famille
Points faibles : Commodités
Didn’t get the proper room
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Brittany, thank you for staying with us and for this helpful feedback. We sincerely apologize that you felt you were not given a suite that gave you the impression of open concept layout. We shared your comments with our partner and are pleased to hear that our management team addressed your concerns during your stay.

8/10 – Bien

MANJIT KAUR

Séjour de 1 nuit en mai 2024

8/10 – Bien

Sandra

Voyage en groupe
Points forts : État et installations de l’hébergement
Fun place to stay!
Séjour de 2 nuits en mai 2024
Katherine a répondu le 7 mai 2024
Hello Sandra, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

mamunetu

Great
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Mamunetu, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Farzaneh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location
Séjour de 1 nuit en avril 2024
Katherine a répondu le 7 mai 2024
Hello Farzaneh, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

Melanie

Voyage en famille
Points faibles : État et installations de l’hébergement
The Mosiac felt a bit run down. The rooms and bathrooms were looking worn. Didn’t seem to have the same feel as other time I have stayed.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 2 mai 2024
Hello Melanie, thank you for staying with us. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025.For your awareness, Seasons at Blue is close to finishing its refurbishment and we look forward to welcoming guests to enjoy the new look at the end of June 2024.

8/10 – Bien

Mohamed, Milton

Voyage en famille
Constraction in the room above mine
Séjour de 2 nuits en avril 2024
Katherine a répondu le 2 mai 2024
Hello Mohamed, thank you for staying with us. We want to express our sincere apologies for any inconvenience caused by the unit above you. We hope you enjoyed the comforts of the upgraded suite.

10/10 – Excellent

Ron

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a fun getaway
Séjour de 1 nuit en avril 2024
Katherine a répondu le 2 mai 2024
Hello Ron, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Kristin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well appointed rooms and comfy beds. Lovely area to visit.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Kristin, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.

4/10 – Médiocre

Tyler

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
My room was off the main floor(very loud) (also could here elevators all night , outside my sliding door was a tree and on other side was a kids pool. My tv didn’t work. My room seemed to be a handicap room , my shower head was running into my chest. I would not recommend , I was in town for a trade show and would not stay over again.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Tyler, thank you for staying with us and for this helpful feedback. A hotel manager will follow up with you directly. Our sincere apologies for the inconvenience of being assigned an accessible unit.

8/10 – Bien

Corrine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Katherine a répondu le 29 avr. 2024
Hello Corrine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

karen, Bancroft

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mosiac is our go to when we come to the village. Love the hot tub and heated pool .. unfortunately it was taken over by young kids but that’s not the hotels fault. Rooms are in need of a refurb but they have everything u need in the kitchen area. Comfortable beds. Staff are always pleasant. Great location. Tones of walkable restaurants and bars and shops.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Karen, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025. We hope when you return next summer, you’ll see a fresh new look!

8/10 – Bien

Margot

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Within the village Great front desk staff Nice hot tub heated pool.
Séjour de 2 nuits en avril 2024
Katherine a répondu le 25 avr. 2024
Hello Margot, thank you for the kind words and positive review! It always makes our day to hear that our returning guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right.

10/10 – Excellent

Amanda

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Katherine a répondu le 23 avr. 2024
Hello Amanda, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

karen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place!
Séjour de 2 nuits en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Karen, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Laura

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean rooms, good size and close to everything
Séjour de 3 nuits en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Laura, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

RICHARD

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Richard, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

KBlair

Voyage d’affaires
Points forts : État et installations de l’hébergement
Location was good
Séjour de 1 nuit en avril 2024
Katherine a répondu le 17 avr. 2024
Hello KBlair, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

6/10 – Acceptable

Sarah

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
The reason to stay here is that they have the only heated outdoor hotel pool in the village. That is why you stay here. Not because the beds are comfortable (they're not) or because they're big (they're definitely not) and not because the furniture is comfortable (it's not!) and not because the "suite" has a kitchenette (although it does and it's quite handy.) The reason is the pool. And the pool was nice. On our check-in day it was somewhat murky and it could have used a cleaning. On our check-out day it had been cleaned. Staff was generally helpful and pleasant.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 15 avr. 2024
Hello Sarah, thank you for staying with us and for this helpful feedback. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report Mosaic Suites is slated for renovation in 2025. We hope when you visit us next, you’ll see a fresh new look!

8/10 – Bien

Jane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a good state, but the property needs to be updated a little bit
Séjour de 2 nuits en avril 2024
Katherine a répondu le 15 avr. 2024
Hello Jane, thank you for staying with us and for this helpful feedback. We appreciate every form of feedback on what we can do better, thank you for sharing your opinion as to the state of Mosaic Suites. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report a major refurbishment is planned for 2025. We hope when you return, you’ll see a fresh new look!

10/10 – Excellent

Bryan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Katherine a répondu le 16 avr. 2024
Hello Bryan, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

Elaine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool and hot tub.
Séjour de 2 nuits en avril 2024
Katherine a répondu le 12 avr. 2024
Hello Elaine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Monica

Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Monica, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Senna

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value for the stay
Séjour de 1 nuit en avril 2024
Katherine a répondu le 8 avr. 2024
Hello Senna, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

10/10 – Excellent

Tonisha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing front desk service.
Séjour de 2 nuits en mars 2024
Katherine a répondu le 2 avr. 2024
Hello Tonisha, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

4/10 – Médiocre

Matthew

Séjour de 2 nuits en mars 2024
Katherine a répondu le 2 avr. 2024
Hello Matthew, thank you for staying with us. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work to ensure service excellence and a positive guest experience for each guest who visits our resort.

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our favourite property to stay in Blue Mountain. The rooms are really cozy and clean. They have everything you need, and the staff are really great.
Séjour de 2 nuits en mars 2024
Katherine a répondu le 1 avr. 2024
Hello Jessica, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

8/10 – Bien

Larry

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very impressed with this place. The outdoor heated pool & hot tub are awesome! First time in blue mountain and enjoying our stay
Séjour de 1 nuit en mars 2024
Katherine a répondu le 21 mars 2024
Hello Larry, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

4/10 – Médiocre

Justin

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Gave us a room with a broken fridge and a functioning fridge in the middle of the room in front of it. We’re supposed to get a certain room with the fireplace did not get that. I had to call the front desk to get a new room
Séjour de 2 nuits en mars 2024
Katherine a répondu le 18 mars 2024
Hello Justin, thank you for staying with us and for sharing your feedback about the expectations of a fireplace. Not all Mosaic Deluxe studios offer a fireplace. We are sorry for the inconvenience and brought this to the attention of our travel partners.

4/10 – Médiocre

Piero

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Property is dated however we knew because we've been many times. So.dispapointed with pool and hot tub cleanliness. Lots of fly like bugs floating in both. Brought it to attention of staff and still there 2nd day. Awful for price we pay
Séjour de 2 nuits en mars 2024
Katherine a répondu le 15 mars 2024
Hello Piero, thank you for staying with us. We also want to express our sincere apologies that we fell short of your expectations caused by finding flies in the pool and hot tub. We understand the importance of this amenity, and we appreciate your understanding. The pool and hot tubs are cleaned daily and monitored for debris. With the unusually warm period we are having, it's a sign of good weather to come and with that, houseflies are attracted to the heat from the pool and hot tub. We are working on the getting the upper hand on addressing the issue and please accept our apologies for any inconvenience.

10/10 – Excellent

Jane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Katherine a répondu le 18 mars 2024
Hello Jane, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.