Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 601 avis sur 1079." "
10 – Excellent
601
Note de 8 – Bien, d’après 289 avis sur 1079." "
8 – Bien
289
Note de 6 – Acceptable, d’après 103 avis sur 1079." "
6 – Acceptable
103
Note de 4 – Médiocre, d’après 60 avis sur 1079." "
4 – Médiocre
60
Note de 2 – Terrible, d’après 26 avis sur 1079." "
2 – Terrible
26
8,6/10
Propreté
9,0/10
Service et personnel
8,4/10
Commodités
8,4/10
État et installations de l’hébergement
8,2/10
Écoresponsabilité
Avis
8/10 – Bien
Rejean
7 août 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rejean
Séjour de 3 nuits en août 2022
BMR a répondu le 28 nov. 2022
Hello Rejean, thank you for the great rating. We look forward to hosting you again soon!
4/10 – Médiocre
Sébastien
Voyage en famille
31 juill. 2021
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
La chambre aurait besoin d’amour!
Nous avons apprécié la balade dans le village. Nous avions réservé une activité pour les enfants et nous n’avons aucun problème pour faire la réservation de notre place en ligne. Nous avons loué des vélos e-bike et avons parcouru le Georgian Trail. Toute la famille a apprécié cette activité. Il y a quelques plages accessibles facilement afin de passer une belle après-midi. Notre chambre (établissement Mosaic) aurait besoin de rénovations et d’un bon nettoyage! La plomberie était déficiente.
Sébastien
Séjour de 4 nuits en juillet 2021
BMR a répondu le 3 août 2021
Thank you for your review and feedback Sébastien!
10/10 – Excellent
Katja
25 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was great
Katja
Séjour de 2 nuits en mai 2024
10/10 – Excellent
Jennifer
24 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and room was better then the pictures
Jennifer
Séjour de 1 nuit en mai 2024
10/10 – Excellent
Estefania
24 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good hotel
Estefania
Séjour de 1 nuit en mai 2024
8/10 – Bien
mini
Voyage de couple
24 mai 2024
Points forts : Propreté, service et personnel et commodités.
The staff was good. The room was also nice and they give us upgradation without any charge but its just only two things i want to mention the AC of the room was not good and the sounds from outside the room.
mini
Séjour de 2 nuits en mai 2024
Katherine a répondu le 24 mai 2024
Hello Mini, thank you for staying with us and for this helpful feedback. We are sorry to hear that the AC was not to your liking and have brought this to the attention of our engineers to investigate.
10/10 – Excellent
Nasim, Richmond Hill
Voyage en famille avec de jeunes enfants, Voyage en famille
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved our suite that included a Den and a Bedroom within which we could fit two families.
The pool for the Mosaic resort is amazing. You wont need to go to the aquatic centre already having access to this pool and hot tub. It was an ideal hotel and location for people like me that have young kids.
Nasim
Séjour de 1 nuit en mai 2024
Katherine a répondu le 23 mai 2024
Hello Nasim, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Ameerah
20 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ameerah
Séjour de 1 nuit en mai 2024
Katherine a répondu le 21 mai 2024
Hello Ameerah, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Ola
18 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay at the 2 bedroom mosaic suites was wonderful. We came for a girls weekend and the hotel surprised us with a card and a bottle of wine when we arrived :) Alto the concierge was amazing with any requests we had. Would definitely stay again and highly recommend .
Ola
Séjour de 2 nuits en mai 2024
Katherine a répondu le 21 mai 2024
Hello Ola, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
Jacqueline, Toronto
Voyage en famille avec de jeunes enfants, Voyage en groupe
17 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
we love the heated pool
Jacqueline
Séjour de 1 nuit en mai 2024
Katherine a répondu le 21 mai 2024
Hello Jacqueline, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
John
15 mai 2024
Points forts : Service et personnel, état et installations de l’hébergement
.
John
Séjour de 2 nuits en janvier 2024
Katherine a répondu le 15 mai 2024
Hello John, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
Betty
Voyage de couple
14 mai 2024
None of the stores were open pass 7pm
Betty
Séjour de 1 nuit en mai 2024
Katherine a répondu le 16 mai 2024
Hello Betty, thank for staying with us and for this helpful feedback. During shoulder season, business for some retailers is slower and they adjust their operating hours. We are pleased to say that as of Victoria Day weekend, most retailers and restaurants have extended their hours. We hope to see you again soon!
8/10 – Bien
Fae
13 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fae
Séjour de 2 nuits en mai 2024
Katherine a répondu le 15 mai 2024
Hello Fae, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Anthony
Voyage en famille avec de jeunes enfants
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and staff was very polite and accommodating!
Anthony
Séjour de 1 nuit en mai 2024
Katherine a répondu le 13 mai 2024
Hello Anthony, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Stephanie
Voyage en famille avec de jeunes enfants
10 mai 2024
Points forts : Propreté, service et personnel et commodités.
Wonderful service, clean property. Great stay!
Stephanie
Séjour de 1 nuit en mai 2024
Katherine a répondu le 13 mai 2024
Hello Stephanie, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Jaime
Voyage en famille avec de jeunes enfants, Voyage en famille
9 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
can’t wait to come again
Jaime
Séjour de 1 nuit en mai 2024
Katherine a répondu le 9 mai 2024
Hello Jaime, thank you for staying with us and for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Shweta
Voyage de couple
7 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had good experience in blue mountain. It was first time so everything was perfect. The hotel staff and hotel room were great
Shweta
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Shweta, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
MAGDALENA
6 mai 2024
MAGDALENA
Séjour de 3 nuits en avril 2024
10/10 – Excellent
Shellyn
Voyage en famille
6 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay..
Shellyn
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Shellyn, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
2/10 – Terrible
Brittany
Voyage en famille
4 mai 2024
Points faibles : Commodités
Didn’t get the proper room
Brittany
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Brittany, thank you for staying with us and for this helpful feedback. We sincerely apologize that you felt you were not given a suite that gave you the impression of open concept layout. We shared your comments with our partner and are pleased to hear that our management team addressed your concerns during your stay.
8/10 – Bien
MANJIT KAUR
4 mai 2024
MANJIT KAUR
Séjour de 1 nuit en mai 2024
8/10 – Bien
Sandra
Voyage en groupe
4 mai 2024
Points forts : État et installations de l’hébergement
Fun place to stay!
Sandra
Séjour de 2 nuits en mai 2024
Katherine a répondu le 7 mai 2024
Hello Sandra, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
mamunetu
4 mai 2024
Great
mamunetu
Séjour de 1 nuit en mai 2024
Katherine a répondu le 7 mai 2024
Hello Mamunetu, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Farzaneh
Voyage en famille
3 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location
Farzaneh
Séjour de 1 nuit en avril 2024
Katherine a répondu le 7 mai 2024
Hello Farzaneh, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
Melanie
Voyage en famille
1 mai 2024
Points faibles : État et installations de l’hébergement
The Mosiac felt a bit run down. The rooms and bathrooms were looking worn. Didn’t seem to have the same feel as other time I have stayed.
Melanie
Séjour de 1 nuit en avril 2024
Katherine a répondu le 2 mai 2024
Hello Melanie, thank you for staying with us. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025.For your awareness, Seasons at Blue is close to finishing its refurbishment and we look forward to welcoming guests to enjoy the new look at the end of June 2024.
8/10 – Bien
Mohamed, Milton
Voyage en famille
30 avr. 2024
Constraction in the room above mine
Mohamed
Séjour de 2 nuits en avril 2024
Katherine a répondu le 2 mai 2024
Hello Mohamed, thank you for staying with us. We want to express our sincere apologies for any inconvenience caused by the unit above you. We hope you enjoyed the comforts of the upgraded suite.
10/10 – Excellent
Ron
Voyage en famille
29 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a fun getaway
Ron
Séjour de 1 nuit en avril 2024
Katherine a répondu le 2 mai 2024
Hello Ron, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Kristin
Voyage de couple
28 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well appointed rooms and comfy beds. Lovely area to visit.
Kristin
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Kristin, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.
4/10 – Médiocre
Tyler
Voyage de couple, Voyage d’affaires
28 avr. 2024
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
My room was off the main floor(very loud) (also could here elevators all night , outside my sliding door was a tree and on other side was a kids pool. My tv didn’t work. My room seemed to be a handicap room , my shower head was running into my chest. I would not recommend , I was in town for a trade show and would not stay over again.
Tyler
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Tyler, thank you for staying with us and for this helpful feedback. A hotel manager will follow up with you directly. Our sincere apologies for the inconvenience of being assigned an accessible unit.
8/10 – Bien
Corrine
26 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Corrine
Séjour de 2 nuits en mars 2024
Katherine a répondu le 29 avr. 2024
Hello Corrine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
karen, Bancroft
Voyage de couple
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mosiac is our go to when we come to the village.
Love the hot tub and heated pool .. unfortunately it was taken over by young kids but that’s not the hotels fault.
Rooms are in need of a refurb but they have everything u need in the kitchen area. Comfortable beds.
Staff are always pleasant.
Great location. Tones of walkable restaurants and bars and shops.
karen
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Karen, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings. We are pleased to report it will see a major refurbishment in 2025. We hope when you return next summer, you’ll see a fresh new look!
8/10 – Bien
Margot
23 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Within the village
Great front desk staff
Nice hot tub heated pool.
Margot
Séjour de 2 nuits en avril 2024
Katherine a répondu le 25 avr. 2024
Hello Margot, thank you for the kind words and positive review! It always makes our day to hear that our returning guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right.
10/10 – Excellent
Amanda
22 avr. 2024
Points forts : État et installations de l’hébergement
Amanda
Séjour de 3 nuits en avril 2024
Katherine a répondu le 23 avr. 2024
Hello Amanda, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
karen
Voyage de couple
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place!
karen
Séjour de 2 nuits en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Karen, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Laura
Voyage d’affaires
19 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean rooms, good size and close to everything
Laura
Séjour de 3 nuits en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Laura, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
RICHARD
19 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
RICHARD
Séjour de 1 nuit en avril 2024
Katherine a répondu le 22 avr. 2024
Hello Richard, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
KBlair
Voyage d’affaires
17 avr. 2024
Points forts : État et installations de l’hébergement
Location was good
KBlair
Séjour de 1 nuit en avril 2024
Katherine a répondu le 17 avr. 2024
Hello KBlair, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
6/10 – Acceptable
Sarah
Voyage en famille avec de jeunes enfants
15 avr. 2024
Points forts : Service et personnel
The reason to stay here is that they have the only heated outdoor hotel pool in the village. That is why you stay here. Not because the beds are comfortable (they're not) or because they're big (they're definitely not) and not because the furniture is comfortable (it's not!) and not because the "suite" has a kitchenette (although it does and it's quite handy.) The reason is the pool. And the pool was nice. On our check-in day it was somewhat murky and it could have used a cleaning. On our check-out day it had been cleaned. Staff was generally helpful and pleasant.
Sarah
Séjour de 1 nuit en avril 2024
Katherine a répondu le 15 avr. 2024
Hello Sarah, thank you for staying with us and for this helpful feedback. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report Mosaic Suites is slated for renovation in 2025. We hope when you visit us next, you’ll see a fresh new look!
8/10 – Bien
Jane
Voyage en famille
14 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a good state, but the property needs to be updated a little bit
Jane
Séjour de 2 nuits en avril 2024
Katherine a répondu le 15 avr. 2024
Hello Jane, thank you for staying with us and for this helpful feedback. We appreciate every form of feedback on what we can do better, thank you for sharing your opinion as to the state of Mosaic Suites. Many of our guests have a personal preference of where they would like to stay, and Mosaic Suites has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report a major refurbishment is planned for 2025. We hope when you return, you’ll see a fresh new look!
10/10 – Excellent
Bryan
14 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bryan
Séjour de 1 nuit en avril 2024
Katherine a répondu le 16 avr. 2024
Hello Bryan, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
Elaine
Voyage en groupe
10 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool and hot tub.
Elaine
Séjour de 2 nuits en avril 2024
Katherine a répondu le 12 avr. 2024
Hello Elaine, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Monica
8 avr. 2024
Monica
Séjour de 1 nuit en avril 2024
Katherine a répondu le 29 avr. 2024
Hello Monica, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Senna
Voyage en famille, Voyage en groupe
7 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value for the stay
Senna
Séjour de 1 nuit en avril 2024
Katherine a répondu le 8 avr. 2024
Hello Senna, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
10/10 – Excellent
Tonisha
1 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing front desk service.
Tonisha
Séjour de 2 nuits en mars 2024
Katherine a répondu le 2 avr. 2024
Hello Tonisha, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
4/10 – Médiocre
Matthew
31 mars 2024
Matthew
Séjour de 2 nuits en mars 2024
Katherine a répondu le 2 avr. 2024
Hello Matthew, thank you for staying with us. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work to ensure service excellence and a positive guest experience for each guest who visits our resort.
10/10 – Excellent
Jessica
Voyage de couple
29 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our favourite property to stay in Blue Mountain. The rooms are really cozy and clean. They have everything you need, and the staff are really great.
Jessica
Séjour de 2 nuits en mars 2024
Katherine a répondu le 1 avr. 2024
Hello Jessica, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
8/10 – Bien
Larry
Voyage en famille
21 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very impressed with this place. The outdoor heated pool & hot tub are awesome! First time in blue mountain and enjoying our stay
Larry
Séjour de 1 nuit en mars 2024
Katherine a répondu le 21 mars 2024
Hello Larry, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.
4/10 – Médiocre
Justin
Voyage de couple
17 mars 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Gave us a room with a broken fridge and a functioning fridge in the middle of the room in front of it. We’re supposed to get a certain room with the fireplace did not get that.
I had to call the front desk to get a new room
Justin
Séjour de 2 nuits en mars 2024
Katherine a répondu le 18 mars 2024
Hello Justin, thank you for staying with us and for sharing your feedback about the expectations of a fireplace. Not all Mosaic Deluxe studios offer a fireplace. We are sorry for the inconvenience and brought this to the attention of our travel partners.
4/10 – Médiocre
Piero
Voyage en famille
15 mars 2024
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Property is dated however we knew because we've been many times. So.dispapointed with pool and hot tub cleanliness. Lots of fly like bugs floating in both. Brought it to attention of staff and still there 2nd day. Awful for price we pay
Piero
Séjour de 2 nuits en mars 2024
Katherine a répondu le 15 mars 2024
Hello Piero, thank you for staying with us. We also want to express our sincere apologies that we fell short of your expectations caused by finding flies in the pool and hot tub. We understand the importance of this amenity, and we appreciate your understanding. The pool and hot tubs are cleaned daily and monitored for debris. With the unusually warm period we are having, it's a sign of good weather to come and with that, houseflies are attracted to the heat from the pool and hot tub. We are working on the getting the upper hand on addressing the issue and please accept our apologies for any inconvenience.
10/10 – Excellent
Jane
14 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jane
Séjour de 3 nuits en mars 2024
Katherine a répondu le 18 mars 2024
Hello Jane, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.