I recently stayed at Home2 Suites in Temecula, CA for two nights. While there were some positive aspects of our stay, there were also several issues that detracted from our overall experience.
On the positive side, the day staff was friendly & accommodating. We also appreciated the excellent service provided by the breakfast attendant, who managed to keep the food stations full despite the high volume of guests.
However, there were some notable drawbacks. Upon arrival, we found that there was no blanket for the pull-out couch. When we contacted the front desk, we were informed that there was no houseman on duty, but I could retrieve the blanket myself.
The most concerning issue was the condition of the pull-out couch mattress pad, which had several blood stains on it. We reported this to the front desk but were told they didn't have replacements and couldn't leave their post. This lack of responsiveness was disappointing, especially considering the hygiene implications of the situation. The couch mattress itself also seemed overdue for replacement.
Additionally, the blackout curtain in our room didn't close correctly, leaving it crooked with a noticeable gap on one side. Furthermore, there were cleanliness issues in the bathroom, particularly under the sink vanity, which appeared to have been neglected for some time.
While there were certainly positives during our stay, the combination of these issues led us to decide not to stay for the second evening.