Title: Hotel La Casona - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3513279&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel La Casona Hotel La Casona balances relaxation with adventure: guests enjoy delicious meals at the on-site restaurant before exploring the area on rental bikes ## Photo gallery for Hotel La Casona ![Hiking - Hotel La Casona (Tapalpa)](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/3167e168.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel La Casona (Tapalpa)](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/628dffa3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast and dinner served, Mexican cuisine - Hotel La Casona (Tapalpa)](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/bdb5ab5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel La Casona (Tapalpa)](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/92deed60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room - Hotel La Casona (Tapalpa)](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/3d872f10.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel La Casona offers a peaceful retreat with a complimentary breakfast buffet to start your day. Enjoy dinner at the on-site restaurant or relax at the coffee shop. Bike rentals make exploring easy, and attentive staff assist with express check-out and other needs. ## Reviews 9.2 Wonderful ## Popular amenities - Pet friendly - Parking included - Free WiFi - Restaurant - Business services ## Room options ### Check availability for these dates Tonight [Dec. 31 - Jan. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 1 - Jan. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=3513279&PinnedHotelID=3513279&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/02c7d5c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Fireplace Private bathroom Free bottled water Daily housekeeping Laptop workspace Wardrobe or closet - 377 sq ft - Sleeps 3 - 1 King Bed OR 1 Large Twin Bed ### View all photos for Double Room, 2 Double Beds ![Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/0fa89224.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds 9.6 Exceptional 4 reviews ### Highlights Fireplace Private bathroom Free bottled water Daily housekeeping Laptop workspace Wardrobe or closet - 377 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, Fireplace ![Junior Suite, Fireplace](https://images.trvl-media.com/lodging/4000000/3520000/3513300/3513279/1b01ac96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Fireplace 10.0 Exceptional 1 review ### Highlights Fireplace Separate bedroom Private bathroom Free bottled water Daily housekeeping Wardrobe or closet 2 living rooms Laptop workspace - 538 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTapalpa-Hotels-Hotel-La-Casona.h3513279.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTapalpa-Hotels-Hotel-La-Casona.h3513279.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.95064%2C-103.76041&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gu5XiwhRJvhxctmcJAY1stBc798=) Capulin No. 54, Barrio el salto, Tapalpa, JAL, 49340 #### What's nearby - Tapalpa House of Culture \- 7 min walk \- 0.6 km - San Antonio de Padua Temple \- 9 min walk \- 0.8 km - Bosque La Mexicana \- 9 min walk \- 0.8 km - Our Lady of Guadalupe Church \- 9 min walk \- 0.8 km - Los Piedrotas \- 7 min drive \- 5.4 km #### Getting around - Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 119 min drive #### Restaurants - ‪El Rincon De Los Encinos - ‬10 min walk - ‪Borrego Al Pastor "El Puente" Tapalpa Jalisco - ‬7 min walk - ‪Paulino’s - ‬11 min walk - ‪Sabores De Tapalpa - ‬7 min walk - ‪Piquin Pepper Pizza - ‬7 min walk ## About this property ### Hotel La Casona Upscale hotel Take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe at Hotel La Casona. Adventurous travelers may like the cycling and archery at this hotel. The on-site restaurant offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services. You'll also enjoy perks such as: - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out - A 24-hour front desk, a banquet hall, and meeting rooms - Guest reviews give top marks for the helpful staff Room features All guestrooms at Hotel La Casona include perks such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and free bottled water. More amenities include: - Bathrooms with showers and free toiletries - Wardrobes/closets and daily housekeeping ## Similar properties ![Garden](https://images.trvl-media.com/lodging/47000000/46240000/46234300/46234274/188cef85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Casa de Maty Tapalpa - Free WiFi - Housekeeping - 24/7 front desk 9.4 Exceptional 49 reviews CA $116 CA $141 total includes taxes & fees Jan 6 - Jan 7, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=46234274&PinnedHotelID=46234274&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/13000000/12030000/12028300/12028221/0f32e22a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tapalpa Country Club Hotel Tapalpa - Parking included - Free WiFi - Restaurant - Game room 8.8 Excellent 511 reviews CA $122 CA $148 total includes taxes & fees Jan 6 - Jan 7, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=12028221&PinnedHotelID=12028221&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/9000000/8810000/8801300/8801230/741079cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tapalpa de mis Amores Tapalpa - 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Pet friendly - Parking included - Free WiFi - Housekeeping 9.2 Wonderful 27 reviews CA $173 CA $209 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=99391450&PinnedHotelID=99391450&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room](https://images.trvl-media.com/lodging/49000000/48730000/48720200/48720109/5e775a61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kali Tapalpa - Parking included - Free WiFi - Room service - Housekeeping 9.2 Wonderful 206 reviews CA $76 CA $92 total includes taxes & fees Jan 13 - Jan 14, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=48720109&PinnedHotelID=48720109&HadPinnedHotel=true®ionId=-1&adults=2) ![Mexican cuisine](https://images.trvl-media.com/lodging/10000000/9860000/9858500/9858411/5fe33b3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casona de Manzano Tapalpa - Free WiFi - Restaurant - Business services - Bar 9.4 Exceptional 193 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=9858411&PinnedHotelID=9858411&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/114000000/113040000/113033300/113033223/96c62987.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serenzzo Hotel & Cuisine Tapalpa - Breakfast included - Parking included - Free WiFi - Restaurant 9.8 Exceptional 53 reviews CA $254 CA $307 total includes taxes & fees Jan 8 - Jan 9, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=113033223&PinnedHotelID=113033223&HadPinnedHotel=true®ionId=-1&adults=2) ![Premier Cabin | Living area](https://images.trvl-media.com/lodging/107000000/106710000/106703000/106702970/6db31948.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cabañas Santa Fe Tapalpa Tapalpa - Kitchen 9.0 Wonderful 14 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=106702970&PinnedHotelID=106702970&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Cabin (Domo) | Living area](https://images.trvl-media.com/lodging/104000000/103420000/103417800/103417721/9d318d66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luahara Glamping Tapalpa – Domo Natural Experience Tapalpa - Breakfast included - Parking included - Free WiFi - Outdoor Space 9.2 Wonderful 26 reviews CA $107 CA $129 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=103417721&PinnedHotelID=103417721&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite self parking ### Food and drink - Free buffet breakfast - A coffee shop/cafe - A restaurant ### Restaurants on site - Patio Cafe ### Things to do - Archery - Bicycle rentals - Library ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center - Computer station - Meeting rooms ### Outdoors - Terrace ### Accessibility - No elevator ### More - Banquet hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Food and drink - Free bottled water ### More - Fireplace - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 175 per pet, per night Welcoming dogs only 1 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 3000 per room (roundtrip) - Pet fee: MXN 175 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties ### Property is also known as Casona Hotel Tapalpa Casona Tapalpa Hotel Casona Tapalpa Hotel La Casona Hotel Hotel La Casona Tapalpa Hotel La Casona Hotel Tapalpa ## Frequently asked questions ### Is Hotel La Casona pet-friendly? ### How much is parking? ### What time is check-in at Hotel La Casona? ### What time is check-out at Hotel La Casona? ### Does Hotel La Casona provide a shuttle to the airport? ### Where is Hotel La Casona located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel La Casona Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 8.4 Location ### 9.6 Staff & service ### 9.6 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 251 8 - Good 89 6 - Okay 14 4 - Poor 3 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Sandra Nov 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities We were treated to an upgrade and our room was so spacious! We had everything we needed and were comfortable. There was great water pressure & hot water. Breakfast was included and it was outstanding both days. The staff were attentive and kind. Street parking was good and we were a 15 minute walk to Centro. The hotel is in a very quiet neighborhood. We enjoyed our time in Hotel La Casona. ##### Sandra Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Nicholas Dec 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean property in a walkable location. The staff was very friendly and helpful. ##### Nicholas ### 10/10 Excellent #### Thomond Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay. This hotel is a great find. Clean. Great breakfast. Super staff. The rooms are very attractive and mine had a working fireplace. They learned I was a birder and put me in touch with a local author of the Tapalpa bird guide. ![](https://a.travel-assets.com/ugc/hotel-reviews/C5FA21EAA4B9F1517FEDD4B49D74A03FB6EAA4191740348384714.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0B198E38D231D4143785D660F13E6AB03F63DF9C1740348384314.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomond Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Peter Jul 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a delightful stay, the hotel caters to all your romantic needs. Firewood for fireplace daily,nespresso machine for great espresso coffe, amazing breakfast options by Alfonso and all is included in the price. Great excursion options to see. ##### Peter Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Paula Jun 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities We loved this small hotel. Each room is individually decorated and unique. The breakfast was simple but wonderful and set us up for a day of exploring. The staff was attentive; we lacked for nothing. We found the bed a bit uncomfortable, too hard for our taste, but we managed. They brought us ice and stem wine glasses on request. We will definitely stay again. ##### Paula Stayed 4 nights in Jun 2023 ### 8/10 Good #### Melodie Dec 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very nice however value for the price is not there. We were one of two guests total which should indicate to management that maybe price is too high. Property is farther from centro but is literally only hotel allowing dogs for an extra cost. The staff was really great and included breakfast was amazing. ##### Melodie Stayed 1 night in Dec 2023 ### 8/10 Good #### José de Jesús Aug 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities S ##### José de Jesús Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Karina Nov 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Karina Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Teresa Jul 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The people on the back of the La casona has a rooster so he starts making this noise since 2:00 am till 12:00 pm so don’t let you sleep at all they give you something for your ears so you can not hear anything but still hear 😏 ##### Teresa Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### bernardo Dec 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El desayuno estuvo muy rico, el único detalle fue el café, le falta sabor. La chimenea funciona perfectamente. El lugar es muy cómodo y con habitaciones amplias y en muy buenas condiciones. El desayuno buffet es muy rico. El personal muy amable ##### bernardo Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Juana Dec 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy acogedor buena locacion ##### Juana Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Wilibaldo Dec 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Las habitaciones muy comodas y bonitas ##### Wilibaldo Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Juan Pablo Dec 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La atención buenísima, y los cuartos muy limpios y muy bonito. El hotel ##### Juan Pablo Stayed 1 night in Dec 2025 ### 8/10 Good #### Bosco Nov 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Habitaciones Impecables y la comida muy rica, el único pero que tiene es su estacionamiento ya que estando el Hotel lleno tienes que alejarte un poco para conseguir lugar y aunque el pueblo es muy tranquilo, no te quedas muy a gusto por las noches con el auto en la calle. ##### Bosco Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### JESUS Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy bonito y agradable. Muy buena atención. Muy rico el desayuno ##### JESUS Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jose Rosalio Sep 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities me gusto su diseño en general y su comida muy amables todos en general ![](https://a.travel-assets.com/ugc/hotel-reviews/9ef8d430-e453-40f3-bdc9-4bee68c2ec36-1758084241566.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Rosalio Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jose Miguel Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente decoración de las habitaciones y todas sus areas ##### Jose Miguel Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Angel Andres Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lugar perfecto para estar cómodos y con una atención muy agradable de todo el staff del hotel, llevé a mi mascota y fue una excelente elección para que estuviera segura y tranquila. RECOMENDABLE ✅💯 ![](https://a.travel-assets.com/ugc/hotel-reviews/8e53a324-8bcc-478b-a391-f0571cb13896-1757710483608.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angel Andres Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Gaby Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Esta super bonita y bien cuidada, la atención de primera. ##### Gaby Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Marisol Aug 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único que no me gustó fué la vista de mi habitación ya que daba hacia un terreno nada bonito ##### Marisol Stayed 1 night in Aug 2025 ### 10/10 Excellent #### HECTOR Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar que te sientes como esta casa ##### HECTOR Stayed 1 night in Jul 2025 ### 8/10 Good #### Tere Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La gente lindisima, bien ubicado en el pueblo ##### Tere Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### MARIO Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Son muy amables Atentos Se preocupan por la estancia del turista y te hacen sentir como en casa ##### MARIO Stayed 1 night in May 2025 ### 10/10 Excellent #### Jose Enrique May 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar Hermoso su decoracion de cada habitación es detallada, el lobby lugar es bastante bonita y comodo, la atención excelente te regalan café soluble muy bueno es un lugar limpio en verdad Gracias ##### Jose Enrique Stayed 1 night in May 2025 ### 4/10 Poor #### Verified traveller Apr 26, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Aún hay más pero ya no hubo espacio Bueno esta es la versión resumida: Llegamos al hotel y una persona ajena a recepción nos dió la llave de la habitación, la seguimos y nos instalamos. Al salir más tarde dejamos la llave con otra persona que estaba trabajando ahí, fue a la recepción y nos recibió la llave. Posteriormente al regresar al hotel al caer la tarde, no había nadie en el hotel, después de un rato considerable, llegó una persona del exterior, que dijo que no trabajaba ahí y que era amigo del dueño y nos facilitó la llave, no sin cerciorarse que la habitación era la de nosotros porque le dijimos que ahí teníamos nuestras maletas. Le pedí que si podía guardar mi auto en el estacionamiento y no encontró la llave, le dije que no había problema y dejé el auto fuera. El hotel es de descanso y no requeríamos más atención. Al día siguiente por la mañana, para bañarme, abrí la llave del agua caliente, después de unos instantes de haber salido el agua, se detuvo, se acabó, bajó mi esposa a la recepción y no había nadie, después de unos 15 minutos, hacia las 8:00 AM llegaron dos personas, una chica del restaurante y un varón, quién acudió al cuarto y abrió la llave nuevamente y salió un poco, se detuvo nuevamente el agua, volvió a abrir y cerrar, volvió a salir el agua y esta vez ya no cesó, por fortuna. Más tarde en el desayuno, llegó una dama, quien se presentó como la recepcionista y nos pidió una disculpa, en compensación, ofreció cambiar la habitación por otra de mayor costo y una noche adicional, ##### Verified traveller Stayed 2 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Casa Ritual](https://www.expedia.ca/Puerto-Vallarta-Hotels-Casa-Ritual.h56507488.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Holiday Inn & Suites Puerto Vallarta Marina & Golf by IHG](https://www.expedia.ca/Puerto-Vallarta-Hotels-Holiday-Inn-Suites-Puerto-Vallarta-Marina-Golf.h49314628.Hotel-Information) > > [Hotel Lagunita Yelapa](https://www.expedia.ca/Puerto-Vallarta-Hotels-Hotel-Lagunita-Yelapa.h4520684.Hotel-Information) > > [Xinalani ](https://www.expedia.ca/Puerto-Vallarta-Hotels-Xinalani-Retreat-Mexico.h20164705.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Holiday Inn Express Puerto Vallarta by IHG](https://www.expedia.ca/Puerto-Vallarta-Hotels-Holiday-Inn-Express-Puerto-Vallarta.h7499252.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > > [Container Inn Hotel Aeropuerto](https://www.expedia.ca/Puerto-Vallarta-Hotels-Container-Inn.h17939744.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Casa Misifus](https://www.expedia.ca/Barra-De-Navidad-Hotels-Casa-Misifus.h9290127.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Hotel Punta Serena & Resorts- Couples Only](https://www.expedia.ca/Tenacatita-Hotels-Punta-Serena-All-Inclusive-Adults-Only.h522411.Hotel-Information) > > [Los Angeles Locos - All Inclusive](https://www.expedia.ca/Tenacatita-Hotels-Los-Angeles-Locos-All-Inclusive.h182725.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Krystal Grand Puerto Vallarta All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Krystal-Grand-Altitude-Pto-Vallarta-AI.h83084653.Hotel-Information) > > [Comfort Inn Puerto Vallarta Golfside & Marina](https://www.expedia.ca/Puerto-Vallarta-Hotels-Comfort-Inn-Puerto-Vallarta.h2650280.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information)