Réception

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton – Avis

4 out of 5

Avis

7,6

Bien

Note de 10 – Excellent, d’après 409 avis sur 1000." "
Note de 8 – Bien, d’après 243 avis sur 1000." "
Note de 6 – Acceptable, d’après 146 avis sur 1000." "
Note de 4 – Médiocre, d’après 96 avis sur 1000." "
Note de 2 – Terrible, d’après 106 avis sur 1000." "

8,2/10

Propreté

8,2/10

Service et personnel

6,8/10

Commodités

7,4/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Mollie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms are big and beautiful!
Séjour de 1 nuit en août 2023
Floridan Palace a répondu le 6 août 2023
Hello Mollie, thank you for the review. We are pleased that you enjoyed your stay with us. We hope you will stay with us again should your travels bring you back to Tampa. Thank you for staying at the Floridan Palace.

10/10 – Excellent

Anne-Elisabeth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel tres beau, à l'ancienne. Propre. Bonne literie. Personnel tres agreable. Douche à revoir. Parking de nuit trop cher (32 dollars ).
Séjour de 1 nuit en avril 2023
Floridan Palace a répondu le 29 avr. 2023
Hello Anne-Elisabeth, thank you for the review. We are pleased you enjoyed your stay with us and we hope to see you again should your come back to Tampa. Thank you for staying at the Floridan Palace

2/10 – Terrible

marc olivier

10/10 – Excellent

Laurent

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
grande chambre et lit confortable. Bon petit dejeuner (buffet)
Séjour de 1 nuit en avril 2022
Floridan Palace a répondu le 2 mai 2022
Hello Laurent, we are pleased you enjoyed your stay along with our complimentary breakfast. We hope to see you again in the near future.

2/10 – Terrible

Maxime

Séjour de 1 nuit en mars 2022

8/10 – Bien

Ramon L

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Building beautiful
Séjour de 1 nuit en mai 2024

10/10 – Excellent

LEFREDERICK

Points forts : Commodités, état et installations de l’hébergement
As advertised but should inform guest of outside remolding
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Sean

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful hotel, homeless encampment outside parking lot
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 14 mai 2024
Sean, thank you for your high recommendation of Hotel Flor Tampa Downtown. We are delighted you had an excellent stay and were pleased with our accommodation and amenities. We appreciate your feedback and hope to see you again soon!

10/10 – Excellent

Taylor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s great even with active construction on the building
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 14 mai 2024
Thank you for your perfect rating, Taylor. We at Hotel Flor Tampa Downtown are glad you enjoyed your stay and were pleased with our accommodations. We hope to see you again the next time you are visiting the area!

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Hotelmgmt a répondu le 8 mai 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Anthony!

2/10 – Terrible

Jacob

Points faibles : État et installations de l’hébergement
I wish you guys would let us know they had construction going on
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 7 mai 2024
Jacob, thank you for your valuable feedback. We are sorry to hear that the construction caught you by surprise and was not communicated to you prior to your stay. We strive to be transparent with our guest and hope to welcome you back for an improved experience once our renovations are complete.

10/10 – Excellent

joshua

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 2 nuits en mai 2024
HotelMgmt a répondu le 7 mai 2024
Joshua, thank you for your perfect rating of Hotel Flor Tampa Downtown. We are delighted you had an exceptional stay and loved everything about our visit. The pleasure would be ours to welcome you back!

4/10 – Médiocre

Shaun

Voyage de couple
The property is under renovation so it’s wrapped in scaffolding and canvassing. There is a mandatory $40 valet charge for them to park my car 30feet from where I got out… $50 charge for me to check-in early, even though the room was ready, so instead of achieving a higher arrival score, they’d rather make a quick buck. …and on the ‘making a quick buck tangent…. There is a mandatory $30 destination fee. This is charged because…. I don’t know why… it gave us two bottles of water and a room credit of $15 if we charged something to the room. So before we had checked in…. Nearly $100 in extra charges. The renovations are nice, but not well done. ALL the shower taps are installed with the hot as cold and the cold as hot. What a dumb thing to do. So after two cold showers and much complaining that there is no cold water, the engineer explain that the taps at reverse. Also the water boiler is 7 floors below us and that we need to run the hot water for about 10min before the hot water makes an appearance. Overall, as bleh experience
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 3 mai 2024
Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the issues you encountered. It's clear that we missed several opportunities to make your experience more positive and straightforward. We understand your frustrations with the additional fees and the complications with the hot and cold water in your shower. These are certainly not the standards we aim to uphold, and we appreciate your patience as we navigate the complexities of our renovation process. Your detailed feedback is invaluable to us for making necessary improvements and ensuring that these issues are rectified for future guests. We are committed to improving and hope to have another opportunity to host you under better circumstances, where we can provide the quality stay you expect and deserve.

10/10 – Excellent

Jana

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Interesting place under Reno’s when we were there but room was great loved the bar and parking staff were nice.
Séjour de 1 nuit en février 2024
HotelMgmt a répondu le 29 avr. 2024
Jana, we are glad you enjoyed your room and our bar, and found our parking team to be welcoming during our renovations! We appreciate your understanding as we improve. We look forward to welcoming you back to experience our newly renovated spaces soon!

10/10 – Excellent

Evelyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location if you're going to an event at the Amalie arena.
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 29 avr. 2024
Evelyn, thank you for your high recommendation of Hotel Flor Tampa Downtown. We are glad you had an excellent stay and were pleased with our convenient location for events. The pleasure would be ours to welcome you back!

4/10 – Médiocre

Kylan

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Don’t get me wrong, the renovations and property is very nice. Although, we arrived to our room and wanted to shower, but could not because the water was barely dripping out of the shower head. After paying 430 dollars for a one night stay, I expect the shower to work. Not only did the shower not work, but we had to park our own car at valet because no one was assisting us, and we still had to give up our keys that ended up in the pile of keys on top of the desk. After all of this, I went up to the guy at the check in desk inside of the hotel and all he said was “thank you for letting me know.” I called the hotel and explained my inconveniences and they were only able to refund me my destination fee of 30 dollars. The hotel was very nice but the service and convenience was not up to par.
Hotelmgmt a répondu le 27 avr. 2024
Kylan, thank you for staying with us and taking the time to share your experience. While we’re happy you appreciated our beautiful property, it’s truly disheartening to hear about the inconveniences you encountered with our valet service and water pressure. These issues aren’t reflective of our usual high standards, and though we’re glad our team attempted to offer you a resolution, we understand that it fell short of your expectations. We will discuss your comments internally to make the necessary improvements and see how we can better serve our guests. Please consider giving us another chance to change your impression.

2/10 – Terrible

Grigor, EASTCHESTER

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hotelmgmt a répondu le 22 avr. 2024
Grigor, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

8/10 – Bien

Jesper

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It eas very fine with a kind staff and nice clean rooms only minus is that the TV did not work and it was not fixed even thougj it was promiswd
Séjour de 2 nuits en avril 2024
HotelMgmt a répondu le 24 avr. 2024
Jesper, thank you for noting our kind team and clean rooms. We apologize for the issue with the TV and the oversight in addressing it as promised. We are committed to improving and hope you will return so we can provide a fully satisfying experience.

4/10 – Médiocre

Robert

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Construction active and not disclosed. Men working with saws outside windows. Hotel not full yet put us on noisy floors. No coffee maker in room, several lights did not work. Upcharge for a beverage fee at check in.
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 17 avr. 2024
Robert, we sincerely apologize for the construction noise and the other issues you encountered. Transparency and comfort are our priorities, and we missed the mark. We are addressing your feedback to improve. We hope to welcome you back for a more peaceful and enjoyable experience after our renovation is complete.

6/10 – Acceptable

Lena

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Hotelmgmt a répondu le 13 avr. 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Lena.

4/10 – Médiocre

Michael

Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
The room was beautiful, but I woke up the first morning to find there was no hot water. Despite reporting the issue when I left the hotel that morning, I had to take cold showers the following two mornings. How can a lack of hot water go unresolved for three straight days?
Séjour de 3 nuits en avril 2024
HotelMgmt a répondu le 10 avr. 2024
Michael, we are disheartened to hear of your experience. Please accept our sincere apology for the inconvenience you encountered and know that we will make sure this matter is addressed. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better stay.

10/10 – Excellent

Steve

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel transportation was excellent. Willing to take you just about anywhere you need to go. Staff was very helpful in knowledge of the area
Séjour de 2 nuits en mars 2024
HotelMgmt a répondu le 8 avr. 2024
Steve, thank you for your perfect rating of Hotel Flor Tampa Downtown. We are glad you had an enjoyable stay and were pleased with our helpful team and convenient transportation. We hope to have the pleasure of welcoming you back again soon!

10/10 – Excellent

Jeanette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
historical feel and the way it was decorated. Very nicely done.
Séjour de 3 nuits en avril 2024
HotelMgmt a répondu le 8 avr. 2024
Jeanette, thank you for staying with us! We are glad you appreciated our historical details and enjoyed your visit. We hope to welcome you back again soon.

10/10 – Excellent

Lisa

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great historic classic property in downtown Tampa. Stayed a night to attend the Madonna concert. A 15 minute straight walk to Amelia. Non valet parking a challenge to find. Valet $40 24 hrs. Would definitely stay her again.
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 8 avr. 2024
Lisa, thank you for staying with us at Hotel Flor Tampa Downtown and for your high recommendation. We are glad you enjoyed your stay and found our hotel the ideal location for the Madonna concert. The pleasure would be ours to welcome you back for another memorable stay!

8/10 – Bien

Lindsey

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was recently renovated, and looks great. The staff was very nice and the location was great. Unfortunately, we had no hot water in the shower. The sheets on the bed were clean, but very itchy and scratchy so we didn’t get a great nights sleep. Besides from that it was a nice stay
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 8 avr. 2024
Lindsey, we are glad you enjoyed our renovation, team, and location! We are addressing the hot water and bedding issues to ensure a more comfortable stay. Your feedback is invaluable. We at Hotel Flor are looking forward to welcoming you back for an even better experience!

4/10 – Médiocre

Zhuyu

Points forts : Propreté
Points faibles : Commodités
The room they apply is not the room I choose

10/10 – Excellent

Pamela

Séjour de 2 nuits en mars 2024
Hotelmgmt a répondu le 16 avr. 2024
Thank you for your five-stars, Pamela. We look forward to your return and hope it's soon!

8/10 – Bien

Tracy

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024

2/10 – Terrible

benjamin

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Unhappy
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Grace

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and friendly staff
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Dillon

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Shower was not mobility accessible as it is claimed
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Mellissa, Cobbtown Ga

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was beautiful and clean. It was however hard to pull my luggage up two sets of steps to get to the lobby.
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is nice yes they are renovating but it's not a problem. There are a lot of homeless people around the outside of the building. I got asked for money 3 times. Annoying. I used to be homeless if you want to get out and do better you can. It's a choice!!!!
Séjour de 1 nuit en mars 2024
Barbara a répondu le 3 mars 2024
Chris,Thank you for sharing your experience with us. We appreciate your understanding regarding the ongoing renovations, and we're pleased to hear that they did not disrupt your stay.We're sorry to hear about the discomfort you experienced due to interactions with individuals asking for money outside the hotel. We understand how this could be frustrating and detract from your overall experience. We strive to ensure the safety and comfort of all our guests, and we will address this matter to find ways to mitigate such occurrences in the future.We appreciate your insight. We understand that each person's situation is unique, and we endeavor to create an environment where everyone feels welcome and respected.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know.

6/10 – Acceptable

Christopher, Carrollton

Voyage d’affaires
Points forts : Propreté
Under renovation. Fire alarm in the middle of the night and emergency instructions were incomprehensible. Food service at restaurants was slow and indifferent.
Séjour de 2 nuits en février 2024

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Scharon

Séjour de 1 nuit en septembre 2023

8/10 – Bien

Mauricio

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bien en general
En general todo bien, solo un poco lento el guest service
Séjour de 1 nuit en février 2024

10/10 – Excellent

Hadley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great here! I loved my room which was freshly renovated. The hotel was a walkable distance from my destination, which was super convenient. The historic nature of the hotel was super unique, albeit a little difficult for accessibility at times. Some of the hallways were narrow and corners were tight, and might not fit a wheelchair if you have a larger one. Staff was all wonderful and helpful. Highly recommend!
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Rachelle

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This hotel had a lot of potential. However it was under construction which made getting into and out of the building with luggage near impossible. Expect a long wait for a valet. The property is near a homeless encampment. The elevators do not consistently work so expect a long wait for them as well. Our room also had a leak making our carpet wet. Dining at The Dan onsite requires appropriate dress. There is a really good Dominos near by. It’s not a super family focused hotel.
Séjour de 2 nuits en février 2024

2/10 – Terrible

Spenser

Séjour de 4 nuits en janvier 2024

4/10 – Médiocre

Jazzmine

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
Poor service
Phones inside room were not working. When calling via a personal phone to contact front desk for service there is no answer. The elevators are malfunctioning so we had to use service elevators. Also valet is difficult to get into in the hotel.
Séjour de 1 nuit en février 2024
Barbara a répondu le 16 févr. 2024
Dear Jazzmine,We're deeply sorry to hear about the issues you've experienced during your stay. We strive to provide our guests with top-notch service and we're afraid we've fallen short on this occasion. We'll be sure to address the phone and elevator malfunctions immediately with our maintenance team. We also appreciate your feedback regarding the valet service and will work towards improving this aspect. Please know your satisfaction is our top priority. We hope you will give us another chance to serve you better in the future.

10/10 – Excellent

Christine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Updated decor was beautiful!
Séjour de 2 nuits en février 2024
Barbara a répondu le 16 févr. 2024
Dear Christine,We're thrilled to hear that you appreciated our updated decor! We aim to create an environment that is not only comfortable but beautiful. Your feedback validates our efforts and adds an extra dose of motivation for us. Do visit us again!Barbara FuenmayorFront Desk Supervisorbfuenmayor@hotelflortampa.com

10/10 – Excellent

Jamie

Séjour de 1 nuit en février 2024

8/10 – Bien

Patrick

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Mark, Titusville

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The hotel exterior was under construction so the signage was not good. The staff was very helpful and courteous. The hotel itself is very nice. Our room was nice with a great bed though considerably smaller than we expected based on the pictures we saw when we booked. At one point there was only one elevator working. Overall it wasn't too bad but it's unlikely that we will stay there again based on price.
Séjour de 1 nuit en janvier 2024
Barbara a répondu le 16 févr. 2024
Dear Mark,Thank you for taking the time to share your feedback about your experience at our hotel. We sincerely apologize for any inconvenience the exterior construction might have caused during your stay. Your comments about our helpful and courteous staff warms our heart, and we are pleased to hear that your room and its accommodations were enjoyable. We understand the constraints regarding the room size and the inconvenience caused due to one elevator working. We are taking stringent measures to avoid such instances in the future. While we understand you might have reservations about returning, we hope to have the opportunity to better serve you in the future, when our renovations are complete and can truly display the full extent of our offerings.

10/10 – Excellent

Betty, Tampa

Points forts : Propreté
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Vicki

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Gasparilla!
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Jeffrey

Points faibles : Service et personnel
Séjour de 1 nuit en janvier 2024
Hotel Flor Front Office a répondu le 23 janv. 2024
Thank you for your review! We hope you've had a wonderful time with us. Please contact our front desk line (+1)813-225-1700 so we could assist at our best.

6/10 – Acceptable

Johnny, Germantown

Points forts : Commodités
Hotel will be wonderful when renovated but still needs the final touches. Parking was awkward. Entrance area was hard to find. But when the scaffolding come down it should be much smoother.
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Crystal

Voyage en famille
Prettiest room, best bed ever.
Only one working elevator, so very slow. No hot water for shower. Couldn’t figure out how to get heat on, freezing outside. called front desk no one to help. But the nicest and most comfortable room I’ve ever stayed in.
Séjour de 1 nuit en janvier 2024
Barbara a répondu le 16 févr. 2024
Crystal,We appreciate you taking the time to give us your feedback. We're thrilled to hear that you found the room to be the nicest and most comfortable one you've ever stayed in - that's exactly what we aim for! We apologize for the inconvenience with the elevator and the room utilities, and we are working on these issues to enhance our guests' satisfaction moving forward. Thank you for your patience, and we're looking forward to hosting you again.