Thank you for staying with us at the Surf Ranch. There is only one reception/manager, and one cleaning lady, working hours are around 9am - 5pm. Our restaurant attached is open 8am - 8pm, and they can assist you with anything you may need. The rooms have many commodities, thank you for staying with us.

Thank you for staying with us at Surf Ranch Tamarindo.

Thank you for the amazing review and we look forward to your return!

Thank you for the great review, and we are glad you found our details and amenities that we offer, as well as location, to be a great convenience.

Hello Esmail, allow us to express our version of your stay, as well as to alert the hotel group about your visit. You demanded transportation from the airport that you supposedly had paid for in advance, which was completely false. You had airport staff called to our hotel, who understood that you were mistaken and invited you to leave the premises and look for a taxi on your own. This evidently upset you, and you arrived in a bad mood to proceed with the check-in. You booked a room with twin beds but decided to move all the furniture in the room to join the beds together, rearranging everything in the room without permission and deciding to throw the individual sheets on the floor of the laundry room, where access is only for hotel staff, claiming that you wanted queen-sized sheets since you had joined the beds. This dismayed our housekeeper, as she is not allowed to change sheets that do not match the prearranged bed sizes, causing you even more dissatisfaction. For breakfast, you always had a complaint; the air conditioning was improperly set according to you. We sent our maintenance person, and everything was found to be in perfect condition. After observing your behavior for two days and when a queen room became available, we agreed to move you to another room, but you did not respond to our message and made no change. Therefore, as you can see, the airport staff, the cleaning staff, the maintenance staff, the restaurant staff, and I, as the manager, were always available to help. However, as you rightly mention, sometimes the low prices lead us to have guests who are equally "cheap" in terms of education and appropriate behavior towards others.

Thank you for sharing your feedback with us. We genuinely value all input from our guests as it aids in our continuous effort to enhance your experiences. While we appreciate your candid review, we also believe in the power of positivity and the impact it has not only on our future improvements but also on the experiences of future guests. Constructive feedback, complemented by recognition of positive aspects, is incredibly beneficial to us all.In response to your points for clarity and assurance: Your room is indeed equipped with a TV for your entertainment needs. The chair at your desk is fully functional and designed for your comfort. We recently upgraded our water system to provide stronger water pressure, which initially led to an issue with the shower heads. This has been promptly addressed, and all shower heads have been replaced to ensure an improved guest experience. The floors in your room appeared shiny upon your arrival because they were freshly cleaned, a testament to our commitment to cleanliness and guest satisfaction. Each room is equipped with two towels, provided for your convenience. Regarding the TV, it appears there was a misunderstanding. Our rooms are equipped with TVs, and the controls are located on the unit itself for easy access. We've ensured that signage in our facilities, including the one in your room, is also available in English to assist all our guests better. The check-in form, which includes all our hotel policies, is part of our self-check-in process to ensure you are well informed during your stay.Your comfort and satisfaction are paramount to us, and we are committed to providing an environment that meets your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

Zackery, it is best, when you leave a 1/5 or a 5/5 review, that you write in details your experience, otherwise it does not count at all.

Thank you for your review.

Thank you for your great review.About the other guests hanging outside your room. Those guest are not always there and is a one off experience that you experienced. Every future guest will not experience the same experience, but thank you for your 4/5 review.

Thank you for the great review, but it would be better if you would of listed all of the great things you enjoyed, so our future guests could be informed.

Carlos, we sincerely appreciate your review. However, in order for us to further enhance our service, we would greatly value your feedback and insights. If you could kindly provide some comments or suggestions regarding your rating, it would be immensely helpful in assisting us to better meet your expectations. Thank you for your consideration.

Thank your for staying with us at Surf Ranch Tamarindo and we look forward to your return.

Thank you for staying with us at Surf Ranch Tamarindo. The TV remotes have batteries, I am glad we could get that solved asap. For the water, you do have water, there was an issue for a few days during dry season, where the city water ran low. We are working on a solution. It seems that this issue only happens in 1 room, on random days. We are currently working on it / have already fixed it. Thank you.

We sincerely appreciate your stay with us and extend our heartfelt gratitude for taking the time to share your wonderful review. It truly warms our hearts to know that you enjoyed your experience at our hotel.We deeply apologize for any inconvenience caused by the unfortunate behavior of other guests who disregarded our strict policy against parties. Such occurrences are incredibly rare, and we are actively working to prevent them in the future. Your understanding is greatly appreciated.Additionally, we would like to share a valuable travel tip that can be useful in similar situations. Playing a white noise YouTube video on your phone or even the TV is an excellent strategy to effectively drown out any surrounding noise. We hope this advice will prove helpful to you and other guests in the future.Once again, thank you for choosing to stay with us and for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

Thank you for choosing to stay with us and for taking the time to share your review. We take pride in providing our guests with a seamless experience from the moment they book, which is why we send out detailed check-in instructions via email on the day of arrival.As an automated hotel, our aim is to offer our guests a unique and convenient experience without compromising on quality. While we do not have a traditional front desk staff, we have a cleaning team on site, as well as a manager who is readily available to assist you. We are pleased to announce that we have recently added a new café to our property, which will be opening soon. Our manager will be frequently present in both the café and reception area to ensure that your needs are met.Furthermore, we understand that unexpected issues may arise during your stay. To ensure that we are always available to address any concerns, we offer 24/7 support through WhatsApp.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Thank you for staying with us and for the amazing review.

After your reservation, you receive an email with the check in instructions for the code to get the key from the keybox to your room. Our reception is closed sundays and staffed from 9am - 3pm. However remember we are an automated hotel so you do not need human contact. All systems in place for this.

Thank you for the great review!

MitraThank you for your review, but your review is bias and not actually the truth, so let me know confirm below.1. We are a 9 room hotel located on the main road across from the main surf break and beach, walking distance to all.2. The rooms do have hot water, blow dryers (not your room because it is brand new, and the blowdryers will be added soon). No, we do not have hand cream, only soap, shampoo and conditioner.3. On all of our websites we have NO PARKING, everywhere. We do not have private parking, but there are many free public parking spots in front and around the hotel and no guests have had any issues in the 4 years we have been open. It is very safe, security, with security cameras and 24/7 security guards at other establishments next and in front of us.It seems like the issues you had at hand, such as the parking spot, where not real issues, but issues created within your mind. We offer a great service that our guests have come to know and love.

Thank you for your great review, and we look forward to your return.

Thank you for the review.

Thank you for the amazing honest review!

Jamie, thank you for the great review, glad you had a great stay!

Thank you for the amazing honest review!

Thank you for the great review and will see you again soon!

Joel & Jody Balmer Thank you for staying with us for 10 nights. I never heard any complaints from your group until now. I asked our team what happened and this is what they told me. They mentioned that you guys destroyed the rooms, 2 duvet covers destroyed as well. For long term stays we do a full clean every 3 days, and every day we always do a quick clean. We can not be washing the duvets daily when occupying a room. Only before and after check out as well as every 3 days if you have a long term stay. Also they mentioned you had an extra person staying with you, which is not allowed, but we gave you that free, as well as we did not charge you for the damages. The rooms are meant for 2 people, and if you have 3, it can get messy quite quickly. Yes, in Costa Rica by the beach, it is common practice not to flush toilet paper down the toilet as it clogs the system. Thank you.

thank you for the great review!

Sí, ya escribiste reseñas sobre esto. Te dijimos que es un proceso, teníamos que actualizar el servicio online y ya te lo enviamos, gracias por quedarte.

thank you for the great review! Our reception is also now open again.

At the time of the check in , you asked if breakfast was included in your rate, which was answered by the receptionist that it was not . 5 minutes after entering the room you decide to ask for cleaning again, the room was perfectly clean, you decided to check under the bed and the receptionist kindly helped clean the room again .. you requested free breakfast for the inconvenience, it seems a theater play rehearsed in another hotel, unfortunately in our hotel it does not work like this, floor and bathroom cleaning was done every day and towels changed every day too. Netflix is ​​enabled! The receptionist helped you to get connected and you said you didn't have your own account! Each guest connects with their own account and it is the first time a guest claims this situation! About security, the hotel has 6 cameras from the main entrance to the laundry room, in addition to the cameras in the restaurant side, the lighting of the hotel is found from the entrance and to the rooms, the receptionist works 6 days a week from 9 am to 5 pm, and indeed she saw you every day leaving the hotel and coming back again and never received any complaints during the 10 days you were staying.Too bad that the game asking for free stuff didn't work for you this time.

Thank you for the amazing honest review!

Craig A little over dramatic I must say. These situations were brought to my attention. The water, a pipe broke, and water leaking outside, we managed to get someone to fix within an hour, random things like this do happen, but we solve it instantly. All other guests were in the courtyard, manager explained the situation, everyone was cool with it. The cockroach must of been a one off, but I heard it was outside your door. The lock is changed every 2 weeks for security purposes and our manager informed all guests and upcoming guests, but since you were out for the day, she forgot to tell you and was really apologetic about the situation. But she also told me as she talked to another guest that the other guest arrived to open it as he knew the new code, within about 15 seconds of you arriving. Again, small things made into a big deal that they should not of been made into, we were expecting this review. Cheer up, look at the positives in life. You have a brand new hotel room across from the beach, life is great!

Thank you for the great review!

Thank you for the great review

Thank you for the great review!

Thank you for the amazing review

Yes, we do not have parking, you can park in front of the reception in the 2 spots, or on either side not having to cross street, you can also park across the street, there are around 20 free public parking spots all around and all hotels have security cameras, it is very safe, and everyone shares the same parking. Expedia gives us options to check about parking, and I am sorry they do not offer one that clarifies the exact parking situation. But did you write the review on parking? How did you enjoy the hotel? I heard you had an amazing time, which is what the review should be about :)

Thank you for the great review!

Karen, thank you for such a great review!