I waited for 20 more minutes to access my room, which should have been available at 4 pm. “Unfortunately, your room is not ready.” said by the reception. There were no apologies for the delay. The room was in a different building from the lobby, but there were no notifications about it. I brought my luggage to the lobby, which was on the second floor, only to find out that I had to bring everything back to the car, then drive to my room. Worst of all, my room was on the third floor, adding another weightlifting session to the ordeal.