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Mercure Sydney Blacktown – Avis

4 out of 5
Mercure Sydney Blacktown
170 Reservoir Road, Arndell Park, NSW

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 317 avis sur 1000." "
Note de 8 – Bien, d’après 435 avis sur 1000." "
Note de 6 – Acceptable, d’après 165 avis sur 1000." "
Note de 4 – Médiocre, d’après 58 avis sur 1000." "
Note de 2 – Terrible, d’après 25 avis sur 1000." "

8,2/10

Propreté

8,4/10

Service et personnel

8,0/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 – Bien

Kirsten

Voyage d’affaires
Points forts : Propreté
Close to Sydney zoo
Séjour de 2 nuits en avril 2024
Mercure Sydney Blacktown Reception a répondu le 2 mai 2024
Dear Kirsten,We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Sydney Blacktown Reception and Team

4/10 – Médiocre

rupika

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My flights was delayed so I called up the hotel to let them know I will be arriving almost 2 days late. They were ok with it. When I got there they gave me a key to my room. I went to the room and someone was already staying in itZ the bed was h made and there was a bag full of cans. The towels had been used. Immediately I went to the masher who was an uncooperative and arrogant man. He organised another room but was far from apologetic and had the worst attitude for someone working with the Accor brand. I asked for a better room which he basically denied could be changed. Basically told me I don’t care if you complain touch luck. The breakfast which I paid for was below par. The buffet spread was barely anything. Absolutely disappointing amd certainly not a 4 star rating - misleading
Séjour de 4 nuits en avril 2024
Mercure Sydney Blacktown Reception a répondu le 2 mai 2024
Dear Rupika,Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Sydney Blacktown Reception and Team

6/10 – Acceptable

Ayeza

Séjour de 1 nuit en avril 2024
Mercure Sydney Blacktown Reception a répondu le 18 mai 2024
Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Sydney Blacktown Reception and Team

10/10 – Excellent

Alan

Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Bruno

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
Firstly, we were greeted by an electronic check in device! ( very impersonal ) One only toilet roll, no tea towel, no dishwashing liquid, black unhygienic mould in shower recess and the most uncomfortable squeaky bed mattress I’ve ever slept on! Woke up with an aching lower back! Three pillows instead of four! Most disappointing
Séjour de 1 nuit en mars 2024
Mercure Sydney Blacktown Reception a répondu le 21 mars 2024
Dear Utsav Aryal,Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details.Sincerely,Mercure Sydney Blacktown Reception

10/10 – Excellent

Meleseini

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Convenient to shops and restaurants. Room is perfect for families and always clean.
Séjour de 3 nuits en mars 2024
Mercure Sydney Blacktown Reception a répondu le 21 mars 2024
We are so glad you enjoyed your stay with us. Thank you for the positive feedback, we highly appreciate it. Hope you choose to stay again soon. Kind regards, Mercure Sydney Blacktown

8/10 – Bien

Rob

Voyage de couple
.
Séjour de 1 nuit en février 2024

8/10 – Bien

PETER

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mad scramble for breakfast with bus loads of Asian tourists otherwise okay
Séjour de 2 nuits en février 2024
Mercure Sydney Blacktown Reception a répondu le 23 mars 2024
We do have a high volume of Korean Tour groups in house at times but appreciate the cooperation and understanding during breakfast. We do fill breakfast up as fast as we can and understand the frustration it may bring. Thank you for providing feedback for the hotel. We will strive to take it into consideration and review how to make the customer experience better. Kind regards, Mercure Sydney Blacktown Reception

8/10 – Bien

kiduk

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en février 2024

8/10 – Bien

Ian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were obliging and efficient. Convenient parking.
Séjour de 2 nuits en février 2024

4/10 – Médiocre

Peter

Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
2 fire alarms on the Friday Night/ Saturday morning, 1 at 1AM, the next at 2AM. Only decaf coffee in the rooms. The self-serve check in didn't work
Séjour de 3 nuits en février 2024

10/10 – Excellent

Charrat

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 1 nuit en février 2024
Ollyvia Bewert Front Office Manager a répondu le 20 févr. 2024
Dear Charrat,We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ollyvia BewertFront Office ManagerMercure Sydney Blacktown

2/10 – Terrible

James

Séjour de 2 nuits en février 2024

6/10 – Acceptable

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The issue is not so much with the room, rather it is the atrocious chemical cleaning smell when I entered the room. It was way too strong, and was still lingering in the morning. Asking to change rooms would, I'm sure, been the same. In todays market there are so many better (and safer) options than cheap, nasty chemicals. I would have thought that an organisation like Accor would be aware of that. Very poor indeed.
Séjour de 1 nuit en février 2024

8/10 – Bien

Oscar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

8/10 – Bien

Daryl

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall good.
Séjour de 1 nuit en février 2024

8/10 – Bien

Maika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean, and the staff were friendly. There was a club next door where you can excess it from the hotel which was convenient for entertainment. and restaurants
Séjour de 1 nuit en février 2024

8/10 – Bien

Andrew

Points forts : Propreté, état et installations de l’hébergement
Good Clean place to call home for a cupel of nights, good club next door for food and drinks
Séjour de 2 nuits en janvier 2024
Mercure Sydney Blacktown Reception a répondu le 23 mars 2024
We are beyond glad your enjoyed your stay at Mercure Sydney Blacktown and hope to see you again on your next adventure. Kind Regards,Mercure Sydney Blacktown Reception

10/10 – Excellent

Nichole

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

kieran

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
welcoming, like a family
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Overall it was a very pleasant stay. Close and convenient to all amenities. Will definitely stay again. Just a few faults will be the bathroom tile grout needs proper cleaning. I stayed one week and would be nice to hve the room vacuumed while we were out.
Séjour de 10 nuits en décembre 2023

6/10 – Acceptable

Deborah K

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Aye Thidar

Séjour de 2 nuits en décembre 2023

8/10 – Bien

Wesley

Séjour de 2 nuits en décembre 2023

8/10 – Bien

Di

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
After reading so many negative online reviews, I wasn’t expecting much. Yes, the room is small and so is the bathroom but it has everything you need for a short stay. The bed was very comfortable, bedding of good quality, bathroom very clean, loved having the microwave and kitchenette as well as a small table and chairs and a sofa for relaxing. There’s plenty of free parking too. Access to rooms seems odd though as you have to pass the kitchen to get to lift and hallway. Staff were pleasant if seemingly quite inexperienced (probably a legacy of Covid). Overall, I enjoyed my stay.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Voyageur vérifié

Séjour de 3 nuits en décembre 2023

8/10 – Bien

peter

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Wesley

Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

Craig

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Check in was poor. Reception is more like a coffee cart with no service as the staff are only interested in selling you drinks or donuts. You are instead directed to a kiosk to check-in. Booked a room that sleeps 3. No bedding supplied for sofa bed. Staff seemed totally perplexed with the request for additional bedding. No towels for additional person supplied either. Why book and pay for 3 people and then ignore the request. On check out, kiosk (no person to check you out only to sell you coffee) demanded additional payment, the amount of the commission that was charged by lastminute.com". Room was fine but it seems the only thing the staff are interested in is selling all the extras in the lobby. They are unwilling or unable to even ensure rooms are set up as booked and accounts are correct for check-out. Come on Accor, get the basic right before you try to wow everyone with coffee and donuts!
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Wesley

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Richard

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The room was nice enough, but the awful self check in system was a terrible introduction to the hotel. Paid for the buffet breakfast which was OK, but the coffee machine was broken and there were dirty plates on almost every table waiting to be cleaned up.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

jose

Points forts : Propreté, service et personnel
El desayuno muy malo , la imagen del hotel no es buena falta personal y no hay atención en el desayuno decepcionado y mucho ya no pienso coger más hoteles del grupo Accord mucho para los accionarios y poco para los clientes y las presentaciones
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

jose

Points forts : Propreté
McDonald's al lado, ambiente diferente por este tipo de hotel, Decepción con el desayuno muy poco y no muy bueno, es un sitio de pasaje pará todos los obreros que pasan se toma un café y cogen cosas, vaya es un hall de estación no un hotel, decepción en esta cadena, desde luego Accord grupo, da demasiado dinero a sus accionarios y no a si personal, que hay poco y cambia cada día uno nuevo, y no hablamos de Novotel y Ibis de lo mismo
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Jason

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Filthy broken tiles noisey very old room nothing like the photos What staff no one answers the phone
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Peter

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
My message from them stated I would be greeted by staff upon arrival. When I got there someone from the cafe grunted at me to use the self check in. Then there are no signs to get you to your room. Then when in the room they say it was renovated in August 2023. I guess that did not include the filters of the air conditioner or the buildup of scum in the corners or the bathroom both of which look like they have been there for years. Also no conditioner in shower which is a normal checklist item. Finally ringing room service for an extra cup which was missing and no answer on three occasions. In fact had to call the landline as an external to get anyone. I had always trusted the Mercure brand however I’m not likely to return to this one.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Sophia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Séjour de 2 nuits en novembre 2023

8/10 – Bien

Rosalie

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Clean
Clean and tidy, comfy beds and pillows. Reception wasn't always manned and making coffee at reception caused a few delays. No designated smoking area, bit hard when raining.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Noel

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Mohammed

Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Pavan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good place for stay

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023

6/10 – Acceptable

Chris

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
The room was dirty, toilet/bathroom floor had not been cleaned for, who knows how long, the bed linen was stained, and the jug broken. For an Accor premise; not a happy experience
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Analisa

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Kerry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love my stays here. Convenient, staff are lovely, buffet at the Sports Club is amazing!!! My choice every time I visit Sydney.
Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

John

Points forts : Service et personnel, confort de la chambre
Not pleasant
Problems with the first allocated room owing to ripped curtains and dirt under the bed.
Séjour de 2 nuits en octobre 2023

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location close to Blacktown shopping centre and next to Workers club
Séjour de 4 nuits en septembre 2023

6/10 – Acceptable

Belinda

What i didn’t like is their was no extra towel or blanket when I asked for it
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Faye

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All very good, would have preferred more than 2 black tea bags. Hairs on floor behind bathroom door. Enjoys the plentiful breakfast.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Dala

Points forts : Service et personnel
NA
Séjour de 1 nuit en septembre 2023