Title: The Royal Surakarta Heritage - Handwritten Collection - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Royal Surakarta Heritage - Handwritten Collection Luxury hotel with a full-service spa and free valet parking ![Restaurant](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/2232877e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/c132f2f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/14b0891f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/884195b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/0a28aacb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Royal Surakarta Heritage - Handwritten Collection in Solo City Centre offers a quiet retreat from urban exploration. Enjoy the outdoor pool with a poolside bar, onsite shops, and spa treatments. Free in-room WiFi keeps you connected. 8.4 Very good ## Popular amenities - Bar - Pool - Breakfast available - Gym - Spa - Room service ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3433182&PinnedHotelID=3433182&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/9c9c23d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 334 sq ft - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/d7676c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 334 sq ft - Sleeps 4 - 2 Twin Beds ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/d7676c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 431 sq ft - Sleeps 4 - 1 King Bed ![Executive Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/2e5642f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Twin Beds 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 431 sq ft - Sleeps 4 - 2 Twin Beds ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/31ca3346.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Refrigerator LED TV Separate bedroom Down duvet Premium bedding Shower/tub combination - 527 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/c132f2f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 269 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/d7676c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - 269 sq ft - Sleeps 3 - 2 Twin Beds ![Executive Suite, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3440000/3433200/3433182/a2bbd1ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Refrigerator LED TV Down duvet Separate bedroom Premium bedding Shower/tub combination - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurakarta-Hotels-The-Royal-Surakarta-Heritage-Solo-MGallery-Collection.h3433182.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurakarta-Hotels-The-Royal-Surakarta-Heritage-Solo-MGallery-Collection.h3433182.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.57192%2C110.82871&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vFXpkndhXFwgTEgaF8HrKk3ca9g=) Jalan Slamet Riyadi No. 06, Surakarta, Central Java, 57111 #### What's nearby - Gede Market - 6 min walk - 0.6 km - Klewer Market - 6 min walk - 0.6 km - Kraton Surakarta - 11 min walk - 1.0 km - Mangkunegaran Palace - 12 min walk - 1.1 km - Solo Paragon Lifestyle Mall - 3 min drive - 2.4 km #### Getting around - Solo Jebres Station - 6 min drive - Surakarta (SOC-Adisumarmo Intl.) - 29 min drive #### Restaurants - ‪Gladag Langen Bogan (GALABO) - ‬3 min walk - ‪DGoen Cafe Resto - ‬1 min walk - ‪Wedangan Mbak Ning Keprabon - ‬1 min walk - ‪sate kambing "mbah senen - ‬3 min walk - ‪Gladak - ‬3 min walk ## About this property ### The Royal Surakarta Heritage - Handwritten Collection Luxury hotel located in Solo City Centre Take advantage of a poolside bar, shopping on site, and a coffee shop/cafe at The Royal Surakarta Heritage - Handwritten Collection. Treat yourself to a manicure/pedicure, reflexology, or a body wrap at the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self parking and valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out - Smoke-free premises, a billiards/pool table, and a gift shop Room features All 150 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and deep soaking tubs - LED TVs with cable channels - Refrigerators, daily housekeeping, and desks ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/49000000/48870000/48869100/48869008/0b49d7ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belhotel Solo Banjarsari - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 38 reviews CA $58 CA $71 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=48869008&PinnedHotelID=48869008&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite (Alila)](https://images.trvl-media.com/lodging/13000000/12310000/12308600/12308514/02cd2b32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alila Solo, Java Surakarta - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 133 reviews CA $71 CA $86 total includes taxes & fees Nov 27 - 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Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 7 reviews CA $50 CA $61 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=42308795&PinnedHotelID=42308795&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/11000000/10920000/10917500/10917430/d98ae773.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mercure Solo Baru Grogol - Pool - Spa - Kids pool - Parking included 8.6 Excellent 76 reviews CA $57 CA $69 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=10917430&PinnedHotelID=10917430&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Room](https://images.trvl-media.com/lodging/93000000/92520000/92512400/92512383/de897d69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nata Azana Hotel Solo Surakarta - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 7 reviews CA $37 CA $46 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=92512383&PinnedHotelID=92512383&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request - Free self parking on site - Free valet parking on site ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 121,000 per person - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Billiards/pool table - Full-service spa - Gym - Outdoor pool - Sauna - Shopping ### Family friendly - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - Business center - Meeting rooms ### Outdoors - Garden - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - In-room massages - Manicures/pedicures - Reflexology ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 1 building - 9 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Down comforter - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LED TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation At check-in, guests must provide a negative COVID-19 test result Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 350000.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately IDR 121000 per person - Airport shuttle fee: IDR 120000 per vehicle (one-way) - Rollaway bed fee: IDR 350000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses a grey water recycling system Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Royal Heritage Surakarta Royal Surakarta Heritage Royal Surakarta Heritage Hotel Royal Surakarta Heritage Hotel Solo Royal Surakarta Heritage Solo Surakarta Heritage Surakarta Royal Heritage Royal Surakarta Heritage Solo MGallery Collection Hotel Royal Surakarta Heritage MGallery Collection Hotel Royal Surakarta Heritage Solo MGallery Collection Royal Surakarta Heritage MGallery Collection Royal Surakarta Heritage MGallery Sofitel Hotel Royal Surakarta Heritage Solo MGallery Sofitel The Royal Surakarta Heritage Handwritten Collection The Royal Surakarta Heritage Solo MGallery by Sofitel The Royal Surakarta Heritage Solo MGallery Collection The Royal Surakarta Heritage - Handwritten Collection Hotel The Royal Surakarta Heritage - Handwritten Collection Surakarta ## Frequently asked questions ### Does The Royal Surakarta Heritage - Handwritten Collection have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at The Royal Surakarta Heritage - Handwritten Collection? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at The Royal Surakarta Heritage - Handwritten Collection on Dec 1, 2025 start from CA $42.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Surakarta-Hotels-The-Royal-Surakarta-Heritage-Solo-MGallery-Collection.h3433182.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Royal Surakarta Heritage - Handwritten Collection pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at The Royal Surakarta Heritage - Handwritten Collection? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at The Royal Surakarta Heritage - Handwritten Collection? > Check-out is at noon. ### Does The Royal Surakarta Heritage - Handwritten Collection provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6 AM–11 PM on request. A fee of IDR 120000 per vehicle applies. ### Where is The Royal Surakarta Heritage - Handwritten Collection located? > Located in Solo City Centre, this luxury hotel is within a 10-minute walk of Mesjid Agung, Pasar Klewer, and Klewer Market. Gede Market and Radya Museum Library are also within 10 minutes. Solo Jebres Station is 24 minutes by foot and Solo Balapan Station is 30 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Royal Surakarta Heritage - Handwritten Collection Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 75 8 - Good 54 6 - Okay 19 4 - Poor 12 2 - Terrible 5 ### 8.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.0/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Lidya Oct 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay here when you visit Solo ! Very happy and satisfied with our stay, the location, services, food and overall property condition. Would stay again and recommend to others. ![Morning view from our room.](https://a.travel-assets.com/ugc/hotel-reviews/CFACF96EB47EB6EECDC6720FAB208C23E3C4A8F91665071273703.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lidya Stayed 2 nights in Oct 2022 ### 8/10 Good #### Scott Aug 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would stay again Well decorated central hotel very comfortable, room a tiny bit rundown. Service great. ##### Scott Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Leonard Jul 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The javanese interior design and decoration. The breakfast is excellent ##### Leonard Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Wesley Eric Aug 29, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ideal location to explore Solo A great location and although a modern building (it was a bank HQ at one time) is well set out ho showcase Java culture. ##### Wesley Eric Stayed 3 nights in Aug 2023 ### 4/10 Poor #### Michael May 26, 2025 Liked: Amenities Disliked: Property conditions & facilities This Royal Surakarta is overrated. The photos of the rooms i booked were totally different from the rooms i got. When you walk in the first thought is wow this is great, again the maintenance on the room was very little. The air-conditioning controller didn't work and the room temperature was bearly comfortable. I would not recommend this hotel. ##### Michael Stayed 3 nights in May 2025 ### 10/10 Excellent #### Andrew Oct 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Impressive heritage decor and artefacts layered upon a modern construction that is airy. Spacious room and feature swimming pool. Easy rickshaw distance to both palaces and to batik museum. Good value. Best nights’s sleep with high quality towels etc… Staff all very helpful. ##### Andrew Stayed 2 nights in Sep 2024 ### 8/10 Good #### Soesani May 22, 2024 Liked: Cleanliness, staff & service, amenities Close to everywhere ##### Soesani Stayed 1 night in May 2024 ### 10/10 Excellent #### Stephen Aug 28, 2024 Liked: Cleanliness, staff & service, amenities This hotel needs some TLC regarding their upkeep and maintenance, all over. BUT. It's an amazing hotel with plenty of culture and art displayed and built into it. Rooms are spacey and feels homey. ##### Stephen Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Michael Aug 9, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Very nice ##### Michael Stayed 1 night in Aug 2022 ### 8/10 Good #### Agnes Jul 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is exceptional except the WiFi and Air Conditioner was too loud. ##### Agnes Stayed 1 night in Jul 2022 ### 8/10 Good #### Daniel Nov 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is amazing and breakfast is very good. Rooms can be cleaner - specially lamp sheds and toilet was leaking a bit. The main concern I had was contacting the property before arrival to arrange a shuttle from airport- called, tried chatting via whatsup but couldn’t get any help ##### Daniel Stayed 6 nights in Nov 2023 ### 4/10 Poor #### Evan Dec 23, 2022 Disliked: Cleanliness, amenities, property conditions & facilities The lobby and restaurant are decent, but everything in our (tiny) room was chipped, scratched, marked, broken or not functioning properly, including things like broken toilet seat, shower that didn’t drain, marks on ceiling and wall etc. The gym was dirty with machines that were rusted and broken. ##### Evan ### 4/10 Poor #### Shirley Aug 16, 2022 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Wouldn’t thought the 5 star hotel have poor amenities and cleanliness. The towel looks worn, poor bathroom lighting, stain in bathtub, the bed lamp is not function, the blanket dirty So we have to move to another room at around 2am.. Though The staff is very friendly and helpful We stay at 7th floor An advice would be a room renovation or before guests check in, there should be room inspection to check everything meet the 5star hotel requirements as I didn’t pay cheap to stay there ##### Shirley Stayed 2 nights in Aug 2022 ### 2/10 Terrible #### Nathalie Sep 22, 2022 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The room as no air circulation , seems that nobody stays in for years , it was smelly , very humid in the room , clothes and sheets were weat by humidity , air conditionning very old not working in the first room they give me ! Stains in the bathroom . Really need to renovate ! Also I was able to ear everything people were saying in the other room. Not soundproof walls that s for sure . Not a MGALLERY collection as I have seen other places in the world . Should be rated 2 starts not more. ##### Nathalie Stayed 2 nights in Sep 2022 ### 4/10 Poor #### John Jan 13, 2025 Liked: Cleanliness, property conditions & facilities I was not satisfied with my recent stay of 3 nights at this hotel. Three serious complaints: 1 Upon check-in at 2:00 pm my room was not ready yet, and I had to wait more than an hour in the lobby before the room was ready. 2. For New Years Eve I decided to treat myself to a steak tenderloin dinner, the most expensive item on the menu. But what they served was a small and tough piece of steak, with lots of gristle that was definitely not steak tenderloin. 3. I suffered some serious wounds on my arm due to an extra mechanical lock that had been added to the door, and that had very sharp corners. The bleeding was serious because some skin was torn off. The hotel made a bandage for it initially, but it did not heal quickly so I subsequently went to a medical clinic in Bali for professional medical care that cost me 2,480,000 Rp total for the initial visit and a course of antibiotic medicine, and then a return visit to change the wound dressing. I had to keep wound dressings on for 8 days, which prevented other activities like swimming and a normal shower. The design of that lock was dangerous and the lock was not even necessary. ##### John Stayed 3 nights in Dec 2024 ### 6/10 Okay #### KOJI Sep 2, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities スタッフの対応は素晴らしい。 設備が古く、問題があります。自分が宿泊した部屋は小さなアリがたくさん住んでいて、トイレの水がずっと流れたままで流水音に煩わされました。 ##### KOJI Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Boedi Jun 22, 2025 Liked: Staff & service Lokasi hotel strategis di tengah kota, design sangat unik berkonsep Jawa. Beberapa kali menginap disini, selalu menghadapi kondisi ac kamar yang tidak optimal dan sdh dicek namun tetap tidak bs dingin. Pemeliharaan dan perawatan perlu ditingkatkan supaya sesuai dg standar Accor intl ##### Boedi Stayed 1 night in Jun 2025 ### 8/10 Good #### Frode Nov 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fint hotel og store rom. Litt kjedelig frokost for en som ikke er fra Asia. Også måtte vi betale for 1 frokost fordi dem mente vi var 5 voksne og 3 barn, men når jeg bestilte så står det barn opp til 17 år og 4 personer var under 17. Det var ikke mye penger men litt irriterende. Så da ble det dessverre ett annet hotel når vi var i Solo 2 uker senere. ##### Frode Stayed 1 night in Oct 2024 ### 10/10 Excellent #### HARUO Aug 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 係員も親切でバスタブ もあり 最高です ##### HARUO Stayed 1 night in Aug 2024 ### 6/10 Okay #### Christian Jul 9, 2024 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities Lobby ist sehr schön. Fitnessraum vorhanden, aber eher heruntergekommen. Für die meisten Übungen jedoch in Ordnung. Frühstücksangebot ist gut. Pool mit schöner Aussicht. Jedoch war unser Zimmer ziemlich abgewohnt und auch nicht sauber. Daher die 2 abgezogenen Punkte. ##### Christian Stayed 1 night in Jul 2024 ### 6/10 Okay #### Bernadette Jun 24, 2024 Liked: Cleanliness, staff & service #### Prettig verblijf Goed en prettig verblijf ##### Bernadette Stayed 3 nights in May 2024 ### 8/10 Good #### KOJI Sep 25, 2023 Liked: Staff & service, amenities 総合的には、安い価格なのに贅沢できて満足した 良い点 館内のインテリアやアートなど調度品、朝のロビーでのガムラン演奏など、ジャワらしい雰囲気が味わえる 朝食ビュッフェは種類豊富、味も良く、大変、満足した 悪い点 建物、設備が古い。例えば、防音が悪い。USBの充電ポートがない。浴槽の排水が流れない。など 通りから音が騒がしかったし、隣の部屋から会話や生活音が大きく聞こえた。私達の会話も隣の部屋に筒抜けでしょう。 すべての部屋を禁煙にしたほうがいいのではないか？2泊のうち1泊は禁煙のリクエストが叶わなかった ##### KOJI Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Izumi Aug 16, 2023 歴史を感じるホテル。大きな部屋と大きなベッド、大きなバスタブに大満足。 ##### Izumi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Felicia Feb 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service was amazing, very friendly and polite staff room is spacious and nice. Breakfast spread was wonderful and food tasted delicious. Will stay here again next time ![](https://a.travel-assets.com/ugc/hotel-reviews/1CAB4D8983E3D7C73C569170FC7FBA1F13F087531644327308944.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Felicia Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Johanes Nov 8, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Royal Nice hotel very hommy ##### Johanes Stayed 2 nights in Oct 2020 ## Expedia's Latest Trends ### Hotels > [Hotels in Paris](https://www.expedia.ca/Paris-Hamilton-Hotels.0-n181896-0.Travel-Guide-Filter-Hotels) > > [Hotel Granvia Hiroshima](https://www.expedia.ca/Hiroshima-Hotels-Hotel-Granvia-Hiroshima.h76855.Hotel-Information) > > [Grand Palladium Lady Hamilton Resort & Spa All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Grand-Palladium-Lady-Hamilton-Resort-Spa-All-Inclusive.h2057715.Hotel-Information) > > [Best Western Erie Inn & Suites](https://www.expedia.ca/Erie-Hotels-Solstice-Hotel.h859270.Hotel-Information) > > [Best Western Premier Hotel Aristocrate](https://www.expedia.ca/Quebec-Hotels-Best-Western-Premier-Hotel-Aristocrate.h26674.Hotel-Information) > > [Quality Inn](https://www.expedia.ca/Moncton-Hotels-Quality-Inn.h3884126.Hotel-Information) > > [Cabin Rentals Red Deer](https://www.expedia.ca/Red-Deer-Cabins.d6139537-aaCabins.Travel-Guide-Accommodation) > > [Apartments in Sky Tower with Bathtub near the window](https://www.expedia.ca/Wroclaw-Hotels-AVESA-Apartments-In-Sky-Tower.h12537922.Hotel-Information) > > [The St. Regis Singapore](https://www.expedia.ca/Singapore-Hotels-The-St-Regis-Singapore.h1778579.Hotel-Information) > > [Distinctive Inns of Kingsville Inn15](https://www.expedia.ca/Kingsville-Hotels-Distinctive-Inns-Of-Kingsville-Inn15.h42434920.Hotel-Information) > > [Hotels near Port Canaveral](https://www.expedia.ca/Port-Canaveral-Cape-Canaveral-Hotels.0-n6127851-0.Travel-Guide-Filter-Hotels) > > [Hotels in Downtown Vancouver](https://www.expedia.ca/Downtown-Vancouver-Vancouver-Hotels.0-n6058432-0.Travel-Guide-Filter-Hotels) > > [Hotels near Canada Olympic Park](https://www.expedia.ca/Canada-Olympic-Park-Hotels.0-l6072175-0.Travel-Guide-Filter-Hotels) > > [MGM Tower at Borgata](https://www.expedia.ca/Atlantic-City-Hotels-The-Water-Club.h2001531.Hotel-Information) ### Flights > [Flights from Cairo (CAI) to Calgary (YYC)](https://www.expedia.ca/lp/flights/cai/yyc/cairo-to-calgary) > > [Flights from Florence (FLR) to Venice (VCE)](https://www.expedia.ca/lp/flights/flr/vce/florence-to-venice) > > [Flights from Kitchener (YKF) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/ykf/yvr/kitchener-to-vancouver) > > [Scoot](https://www.expedia.ca/Scoot-Flights.cTR.Travel-Guide-Airlines) > > [Flights from Geneva (GVA) to Montreal (YUL)](https://www.expedia.ca/lp/flights/gva/yul/geneva-to-montreal) > > [Flights from Edmonton (YEG) to Houston (IAH)](https://www.expedia.ca/lp/flights/yeg/iah/edmonton-to-houston) > > [WestJet Goffs (YHZ) to Dublin (DUB) flights](https://www.expedia.ca/lp/flight-routes/westjet-from-stanfield-intl-to-dublin/ws/yhz/dub) ### Cars > [Luxury Car Rentals in Oshawa](https://www.expedia.ca/Luxury-Car-Rentals-In-Oshawa.d6057905-tLuxury.Car-Rental-Guide-Class) ### Packages > [Burj Khalifa](https://www.expedia.ca/Burj-Khalifa-Downtown-Dubai.d6083275.Vacation-Attraction) > > [Santa Marta Vacations](https://www.expedia.ca/Santa-Marta.d3221.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) > > [Tristan da Cunha Vacations](https://www.expedia.ca/Tristan-Da-Cunha.d6035222.Destination-Travel-Guides) ### General > [Visit Downtown Ottawa](https://www.expedia.ca/Ottawa-Downtown-Ottawa.dx6057857)