Title: Shangri-La Surabaya (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=3294&destination=Surabaya%2C+East+Java%2C+Indonesia&selected=9013&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shangri-La Surabaya Travelers find a peaceful urban escape at this Surabaya hotel where poolside relaxation and spa treatments offer a welcome break from city exploration ## Photo gallery for Shangri-La Surabaya ![Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/907e4f2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/9a18591a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![BBQ/picnic area - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/8d7efe46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/9b247ee9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 restaurants, breakfast served - Shangri-La Surabaya (Surabaya)](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/f55c2f64.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Surabaya's business district, Shangri-La Surabaya provides a quiet retreat with its spa, garden and outdoor pool. The health club offers yoga classes, while five different restaurants satisfy diverse appetites. Guests consistently praise the attentive, helpful staff. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9013&PinnedHotelID=9013&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 21 of 21 rooms ### View all photos for Horizon Club Deluxe Room ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/bd0f50c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe Room - Sleeps 2 ### View all photos for Residence Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/eea0f9a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Residence Suite - Sleeps 2 ### View all photos for Bali Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/a8d9668c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bali Suite - Sleeps 2 ### View all photos for Presidential Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d5a7e958.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite - Sleeps 2 ### View all photos for Horizon Club Executive Room ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/b9d179e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive Room - Sleeps 3 ### View all photos for Executive Room ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/52d2f683.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room - Sleeps 2 ### View all photos for Deluxe Room - Sweet Escape Staycation ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/df4db9aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sweet Escape Staycation - Sleeps 2 ### View all photos for Deluxe Room, 1 King Bed ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/269970d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 7 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains - City view - 377 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Executive Room, 1 King Bed ![Executive Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/4498f493.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains - City view - 527 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Horizon Club Deluxe 1 King ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/269970d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe 1 King 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Free minibar items Smart TV Hypo-allergenic bedding Separate bedroom - City view - 377 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Room, 2 Twin Beds ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/aa8f8094.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains - City view - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Twin Beds ### View all photos for Horizon Club Executive 1 King ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d682eb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive 1 King ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Free minibar items Smart TV Hypo-allergenic bedding Separate bedroom - City view - 527 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Executive Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/d682eb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Refrigerator Free minibar items Smart TV - City view - 904 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Horizon Club Deluxe Twin Room ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/3cfba3b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe Twin Room - Sleeps 2 ### View all photos for Deluxe Twin Room ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/3422724e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### Horizon Club, Deluxe Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains Bidet - Sleeps 4 - 2 Twin Beds ### View all photos for Horizon Club Executive Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/52d2f683.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Executive Room Non smoking - Sleeps 2 ### View all photos for Horizon Club Deluxe King Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/a78c4e0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Club Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Deluxe King Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/ecf9ee23.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Deluxe Twin Room Non smoking ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/04a57b42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room Non smoking - Sleeps 2 ### View all photos for Executive Suite ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/9100/9013/cea3cf08.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Shangri-La-Surabaya.h9013.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-Shangri-La-Surabaya.h9013.Hotel-Information) ## About the area Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. The area's natural beauty can be seen at Taman Bungkul and Korea Park, while House of Sampoerna and Mpu Tantular Museum are cultural highlights. Traveling with kids? Consider Taman Hiburan Rakyat, or check out an event or a game at Lapangan Thor Stadium. Spend some time exploring the area's activities, including golfing. [Visit our Surabaya travel guide](https://www.expedia.ca/Surabaya.dx3294) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.28997%2C112.71630&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=teYnDvF6TU-ou4L39qTLqIbAkmA=) JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256 ### What's nearby - Ciputra World Mall 6 min walk \- 0.5 km - Al-Akbar Mosque 20 min walk \- 1.7 km - Surabaya Town Square 2 min drive \- 1.7 km - Surabaya Zoo 2 min drive \- 2.4 km - Lapangan Thor Stadium 2 min drive \- 1.7 km ### Getting around - Ngagel Station 5 min drive - Surabaya Pasar Turi Station 19 min drive - Surabaya (SUB-Juanda) 35 min drive ### Restaurants - Jamoo Restaurant 1 min walk - Resto Kepiting Kenari 7 min walk - Rumah Makan Ramayana 8 min walk - Citilites Bar & Resto 9 min walk - IKI/SUI 8 min walk ## About this property ### Shangri-La Surabaya Luxury family-friendly hotel in the business district Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to a facial, a body wrap, or a body scrub at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with a waterslide, free cabanas, and sun loungers - Free self parking, plus valet parking (surcharge) - Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts - Express check-out, express check-in, and tennis lessons on site Room features All 365 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi. Other amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and bidets - 49-inch Smart TVs with premium channels - Refrigerators, free tea bags/instant coffee, and electric kettles ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/0a8d8781.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 137 reviews CA $75 CA $91 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop bar, alfresco dining, open daily](https://images.trvl-media.com/lodging/41000000/40150000/40144900/40144880/d0891894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya - Pool - 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Available in some public areas: Free WiFi ### Parking and transportation - Free area shuttle - Limo/town car service - Free self parking on site - Valet parking on site (USD 5 per day) - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children - 5 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Desperados Bar & Grill - JAMOO - Nishimura - Sapore Osteria - Shang Palace ### Things to do - 3 outdoor tennis courts - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Nightclub - Outdoor pool - Playground - Sauna - Steam room - Tennis lessons - Waterslide - Yoga classes ### Family friendly - Children's games - Children's pool - Free area shuttle - Free children's club - In-room refrigerator - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 14 meeting rooms - Business center - Conference center (17,255 square feet of space) ### Outdoors - Free pool cabanas - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 6 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways - Wheelchairs on site ### More - 17 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1995 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Lifeguards - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 49-inch smart TV with premium cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Refrigerator - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Express check-in available Minimum check-in age: 17 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Express check-out available ### Special check-in instructions The check-in location differs from the property location; go to: \[Horizon Lounge for Horizon Guests\] Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 605000.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children - Valet parking fee: USD 5 per day - Rollaway bed fee: USD 605000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The listed child breakfast fee applies to guests age 11 and younger. ### We should mention Pool access available from 6:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Shangri-la Surabaya Shangri-la Hotel Surabaya Shangri-la Surabaya Shangri-la Surabaya Hotel Surabaya Shangri-la Surabaya Shangri-la Hotel Shangri La Surabaya Shangri-La Hotel Surabaya Java Surabaya Shangri La Shangri-La Surabaya Hotel Shangri la Hotel Surabaya Shangri-La Surabaya Surabaya Shangri-La Surabaya Hotel Surabaya ## Frequently asked questions ### Does Shangri-La Surabaya have a pool? ### How much does it cost to stay at Shangri-La Surabaya? ### Is Shangri-La Surabaya pet-friendly? ### How much is parking? ### What time is check-in at Shangri-La Surabaya? ### What time is check-out at Shangri-La Surabaya? ### Where is Shangri-La Surabaya located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Shangri-La Surabaya Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 131 8 - Good 83 6 - Okay 24 4 - Poor 5 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Rakeshkumar Dec 6, 2025 Liked: Cleanliness, staff & service, amenities Quite comfortable and nice. staff also very helpful. ##### Rakeshkumar Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Maxime Jun 16, 2025 Liked: Room comfort Swimming pool is great ![](https://a.travel-assets.com/ugc/hotel-reviews/03a6549a-690f-41f6-901b-d3a0c69310aa-1750092064084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maxime Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Keld Aug 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is just wonderful, i have come here many years and always look forward to come back. ##### Keld Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Weny Jun 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good and comfortable ##### Weny Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Nickol Nov 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again. ##### Nickol Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### yutaka Oct 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff are very kind and smiling ##### yutaka Stayed 4 nights in Oct 2024 ### 8/10 Good #### Brenda Jan 1, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell. ##### Brenda Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Richard Mar 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around. ##### Richard Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Peng Eng Peter Jan 2, 2024 #### Refurbished rooms are great! The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you. ##### Peng Eng Peter Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Yuen Teh Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable. ##### Yuen Teh Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Shawn Dec 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing ##### Shawn Stayed 8 nights in Nov 2025 ### 8/10 Good #### Santiago Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and great service ##### Santiago Stayed 7 nights in Aug 2024 ### 10/10 Excellent #### Kim Jul 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Really recommendable Shangri-La Surabaya is really recommendable. Nice hotel with excellent service. ##### Kim Stayed 4 nights in Jun 2022 ### 8/10 Good #### Norman Sep 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya ##### Norman Stayed 1 night in Sep 2023 ### 6/10 Okay #### Hiroshi Sep 3, 2025 Liked: Cleanliness One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors. ##### Hiroshi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Martin May 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty. ##### Martin Stayed 1 night in Apr 2023 ### 6/10 Okay #### Jeffrey Jan 31, 2025 Service was slow or non existant around the pool, where i spent most of my time. ##### Jeffrey Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Yoshiki Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 今回は滞在が短くてなんとも言えない ##### Yoshiki Stayed 1 night in Dec 2025 ### 10/10 Excellent #### jesper kastrup Nov 19, 2025 Liked: Cleanliness, staff & service, amenities Super freundlich, tolles zimmer ##### jesper kastrup Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Atsushi Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities さすがと思われます。 食事がいい。多少高くても気にならない。 庭園に恐竜がいます。散策にいいですよ。 ##### Atsushi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### reiko Jul 18, 2025 Liked: Amenities 対応も感じも素晴らしかった。 ##### reiko Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Sugeng Oct 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sempurna ##### Sugeng Stayed 1 night in Oct 2024 ### 6/10 Okay #### satoshi Feb 12, 2024 Liked: Staff & service Disliked: Property conditions & facilities 部屋が臭い ##### satoshi Stayed 1 night in Feb 2024 ### 8/10 Good #### Terry Jul 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다. ##### Terry Stayed 2 nights in Jun 2022 ### 8/10 Good #### Julian Feb 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Amazing staff! 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