Title: JW Marriott Surabaya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Surabaya Luxury hotel with 4 restaurants and a health club ![Garden view](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/23731519.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Presidential Suite, 2 Bedrooms, Non Smoking](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/0348ddb9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/f453851d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Suite, 2 Bedrooms, Non Smoking | City view](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/2e3bd1b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily full breakfast (IDR 328000 per person)](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/84e876d1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies JW Marriott Surabaya, in the city's heart, offers a luxurious retreat with a daily manager's reception and on-site art gallery. Guests can relax in the sauna or steam room, enjoy international dishes at four restaurants, and spend time at the outdoor or children's pool. 9.2 Wonderful ## Popular amenities - - Hot tub - Pool - Bar - Parking available - Gym ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=895837&PinnedHotelID=895837&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/9b1bc85b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/ef49c568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 516 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/f851de62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, Non Smoking 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![Executive Suite, 1 Bedroom, Non Smoking | Living room](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/b6233b41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LCD TV - 925 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/ef49c568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds LCD TV Pillowtop bed Blackout drapes/curtains - 516 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/fd3559d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LCD TV - 452 sq ft - City view - Sleeps 3 - 2 Double Beds ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/3ba63494.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Dishwasher - 861 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/fd3559d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Double Beds, Non Smoking ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 452 sq ft - City view - Sleeps 3 - 2 Double Beds ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/fd3559d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Non Smoking 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 452 sq ft - City view - Sleeps 3 - 2 Double Beds ![48-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/68afaa34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 2 Bedrooms, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Dishwasher - 1367 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds ![48-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/68afaa34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 3 Bedrooms, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Dishwasher - 2217 sq ft - 3 bedrooms - City view - Sleeps 9 - 3 Double Beds ![Executive Suite, 2 Bedrooms, Non Smoking | Living room](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/5782b16b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 2 Bedrooms, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LCD TV - 3671 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds ![Presidential Suite, 2 Bedrooms, Non Smoking | Living room](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/fe8e9505.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 2 Bedrooms, Non Smoking ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds LCD TV - 4198 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds ![1 bedroom, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/900000/895900/895837/2d71c3dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Non Smoking ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillowtop bed Separate bedroom Blackout drapes/curtains - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-JW-Marriott-Surabaya.h895837.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSurabaya-Hotels-JW-Marriott-Surabaya.h895837.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-7.25985%2C112.73467&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=erIClSde0cffe-AY3lNuyPUaYPw=) Jalan Embong Malang 85-89, Surabaya, East Java, 60261 #### What's nearby - Tunjungan Plaza - 4 min walk - 0.4 km - BG Junction - 6 min walk - 0.5 km - Surabaya Plaza Shopping Mall - 2 min drive - 1.7 km - Grand City Surabaya - 3 min drive - 2.0 km - Surabaya Zoo - 5 min drive - 5.7 km #### Getting around - Surabaya Kota Station - 5 min drive - Surabaya Pasar Turi Station - 6 min drive - Surabaya (SUB-Juanda) - 42 min drive #### Restaurants - ‪Rawon Setan - ‬2 min walk - ‪Amaris Xpress - ‬3 min walk - ‪Lontong Balap Pak Gendut - ‬4 min walk - ‪Executive Lounge - ‬1 min walk - ‪LOBBY Lounge - ‬1 min walk ## About this property ### JW Marriott Surabaya Luxury family-friendly hotel near Tunjungan Plaza Located close to Surabaya Plaza Shopping Mall and Grand City Surabaya, JW Marriott Surabaya provides a free daily manager's reception, a terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and a coffee shop/cafe. Other perks include: - An outdoor pool and a children's pool, along with pool umbrellas - Free self parking, plus valet parking (surcharge) - Full breakfast (surcharge), a free shopping center shuttle, and express check-out - Express check-in, a vegetable garden, and a banquet hall - Guest reviews give top marks for the helpful staff Room features All 407 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. More amenities include: - Recycling and LED light bulbs - Rainfall showers, designer toiletries, and separate tubs/showers - 48-inch LCD TVs with premium channels - Wardrobes/closets, free infant beds, and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/40000000/39920000/39916400/39916323/3d02675e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree By Hilton Surabaya Surabaya Center - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 125 reviews CA $79 CA $95 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=39916323&PinnedHotelID=39916323&HadPinnedHotel=true®ionId=-1&adults=2) ![Gazebo](https://images.trvl-media.com/lodging/1000000/30000/28600/28546/21cdbf3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Surabaya Hotel and Towers Surabaya Center - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 348 reviews CA $130 CA $158 total includes taxes & fees Nov 2 - 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24-hour train station pick-up shuttle (surcharge) - Free shopping center shuttle - Free self parking on site - Valet parking on site (IDR 100,000 per stay) - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children - 4 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Imari Japanese Restaurant - Pavilion Restaurant - SBCO - Tang Palace Restaurant - Uppercut Steakhouse ### Things to do - 24-hour gym - Art gallery - Children's pool - Evening entertainment - Free children's club - Hot tub - Outdoor pool - Sauna - Shopping mall - Steam room ### Family friendly - Children's pool - Children's toys - Free children's club - In-room crib - Laundry facilities - Outdoor pool - Pool gate - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 14 meeting rooms - 24-hour business center - Computer station - Conference center (132,482 square feet of space) ### Outdoors - Barbecue grill - Garden - Picnic area - Pool umbrellas - Terrace - Vegetable garden ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Assistive listening devices in meeting rooms - Elevator - Grab bar in bathtub - Grab bar near toilet - Height-adjustable showerhead - In-room roll-in shower - Lever door handles - Low-height electrical outlets in bathroom - Low-height view port in door - Transfer shower - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 25 floors - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 1996 - Comprehensive food waste policy - Comprehensive recycling policy - No plastic coffee stirrers - Rooftop garden - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Pillowtop mattress - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bidet - Designer toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 48-inch LCD TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Connecting rooms available - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Express check-in available Minimum check-in age: 17 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The check-in location differs from the property location; go to: \[Executive Lounge\] Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Children age 5 and younger are not permitted to access the Executive Lounge. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 605000.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children - Airport shuttle fee: IDR 600000 per person - Valet parking fee: IDR 100000 per stay - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: IDR 605000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector and a security system This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Jw Marriott Hotel Surabaya JW Marriott Surabaya Hotel Jw Surabaya Marriott Surabaya Surabaya Jw Marriott Surabaya Marriott JW Marriott Hotel Surabaya Java JW Marriott Surabaya JW Marriott Surabaya Hotel JW Marriott Surabaya Surabaya JW Marriott Surabaya Hotel Surabaya ## Frequently asked questions ### Does JW Marriott Surabaya have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at JW Marriott Surabaya? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on Nov 1, 2025 start from CA $141.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Surabaya-Hotels-JW-Marriott-Surabaya.h895837.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is JW Marriott Surabaya pet-friendly? > No, pets are not allowed at this property. ### How much is parking at JW Marriott Surabaya? > Self parking is free at this property. ### What time is check-in at JW Marriott Surabaya? > Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at JW Marriott Surabaya? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does JW Marriott Surabaya provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 600000 per person applies. ### Where is JW Marriott Surabaya located? > This family-friendly Surabaya hotel is located near the airport, within 2 mi (3 km) of Tunjungan Plaza, Grand City Surabaya, and Surabaya Plaza Shopping Mall. Surabaya Pasar Turi Station is 20 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## JW Marriott Surabaya Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 276 8 - Good 145 6 - Okay 22 4 - Poor 7 2 - Terrible 3 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 9.4/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Anshul Mar 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hospitality One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center. ##### Anshul Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Manou Jul 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely stay and they have a kids club and a spa ##### Manou Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Verified traveller Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay. ##### Verified traveller Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller Aug 10, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, nice staff, beautiful rooms ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### riccy Jan 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best hotel ##### riccy ### 10/10 Excellent #### Air Oct 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities breakfast is great and the staff are all friendly and helpful ##### Air Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Ivan Mar 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great service by the hotel’s staff and friendly too. The hotel is located at a great location. ##### Ivan Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Paul May 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very good place to stay in Surabaya ##### Paul Stayed 2 nights in May 2023 ### 10/10 Excellent #### johannes Jan 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very friendly ##### johannes Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Guanghui Mar 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoy the stay at JW Marriott Surabaya I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention. ##### Guanghui Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Christopher F Jan 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, very clean, nice fitness room. ##### Christopher F Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Eloise Jun 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive ##### Eloise Stayed 2 nights in May 2024 ### 10/10 Excellent #### rusiani May 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs are fantastic, friendly and very helpful as well as accommodating ##### rusiani Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Verified traveller Apr 2, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff doing a great job, the hotel holding up good in those challenging times ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Kathy Sep 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We only spent one night and could not explore the area but it looked lively and fun ##### Kathy Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Jacqueline Feb 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service and good food ie. Imari and Pavilion ##### Jacqueline Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Dona Sep 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service by Sri. ##### Dona Stayed 1 night in Sep 2024 ### 8/10 Good #### Restu Apr 13, 2024 Liked: Cleanliness, staff & service the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay. ##### Restu Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Jacqueline Jan 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul! ##### Jacqueline Stayed 4 nights in Jan 2023 ### 10/10 Excellent #### jin Aug 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excelent ##### jin Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Michael Aug 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff worked hard to make you welcome. Room was of high quality ##### Michael Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Lynn Nov 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around. ##### Lynn Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Verified traveller Aug 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna ##### Verified traveller Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Farida M Jul 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Home away from home This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 \* hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively. ![](https://a.travel-assets.com/ugc/hotel-reviews/B20346B7A104310577448B27E5DE86E61229C8E91657726634755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4D03F53CAB3CA0973A58FA0207BFC131F3C97D0F1657726665715.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12FA320D6AE7A095424E8524972FFFFCE37E918F1657726693664.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Farida M Stayed 1 night in Jul 2022 ### 10/10 Excellent #### GARY Nov 22, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best in Surabuya The second time at the JW Marriott Surabaya Exellent experience wow At check in the receptionist was very nice And gave me a corner loft wonderful room It was spacious and comfortable The staff was extremely polite All of the time i paid 63 USD including breakfast So the room was only 30 USD because breakfast is expensive Wonderful value Very nice garden and pool The hotel is set alone in its own grounds In the big city of Surabaya 10 out of 10 for everything 100% I recommended the hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/8DB66302660DE5DA78BBE518EA734B04FC9A08A41606010181333.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/917F2CBD6B4D9A30BDBB8347D11085D5BF9D173C1606010197122.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3FE565C0B60C527CA3C6471252FCEB19CFECE3F31606010228388.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### GARY Stayed 1 night in Nov 2020 ## Expedia's Latest Trends ### Hotels > [HyattHotels Hotels in Ventura - 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