"We were excited to stay at such a beautiful home, but became increasingly disappointed as we found one thing after another missing or broken. The bathroom sink faucet wouldn't run. Neither tub was usable. The sauna light was burned out. The pillows with the futons didn't have pillow cases. The communication for the check-in procedure was contradictory, causing us to wait outside the gate for 20 minutes for someone who never showed up. And 30 minutes before we were supposed to check out, two...