This hotel is a kind of nostalgic palazzo hotel. The lobby is gorgeous and beautiful. If you look for something up-to-date, don't go. Service is ok but minimum. Don't expect anything more. You almost never see hotel staff during your stay. If you need assistance, you should search. I would say this hotel is not personally cared, but for big group guests.
The room is ok, the lake view is gorgeous, you have almost everything you need. The refrigerator system is something I hate (if you move 1cm of any bottles, you are charged) , but once you understand this hotel is for foreign big groups, there must be no choice.
We didn't dine at the hotel, we got only breakfast. I want the hotel to know that : young servers were awful. They didn't smile, they didn't say good morning, they treated guests as idiots. There were one or two older severs, who were typical wonderful Italian servers as we expected. These younger generations must have BIG education of service. This was the worst experience ever we got. We know good and bad hotels in the World.
We don't go back to this hotel nor recommend this hotel to our friends.