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The Highland Hotel by Compass Hospitality – Avis

3 out of 5
The Highland Hotel by Compass Hospitality
Bay Highland Hotel, Strathpeffer, Scotland

Avis

7,6

Bien

Note de 10 – Excellent, d’après 108 avis sur 353." "
Note de 8 – Bien, d’après 131 avis sur 353." "
Note de 6 – Acceptable, d’après 60 avis sur 353." "
Note de 4 – Médiocre, d’après 36 avis sur 353." "
Note de 2 – Terrible, d’après 18 avis sur 353." "

7,8/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

7,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Tommy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
..
Séjour de 1 nuit en août 2023
Reception Team a répondu le 12 sept. 2023
Thank you for your rating

6/10 – Acceptable

Pierre Alexandre

Points forts : Service et personnel
Points faibles : Confort de la chambre
Decevant
Rongeur dans le mur Nuit bruyante Hotel obsolete Parking tres vite plein Emplacement moyen
Séjour de 2 nuits en juillet 2023
Reception Team a répondu le 8 août 2023
Thank you for your feedback

4/10 – Médiocre

Marine

Séjour de 1 nuit en juillet 2023
Reception Team a répondu le 2 août 2023
Thank you for your feedback, it is greatly appreciated

8/10 – Bien

RENE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
beaucoup de charme !
à la recherche d'un hôtel de charme à prix interessant, celui-ci nous a tout à fait convenu, excellent rapport qualité/prix !
Séjour de 1 nuit en juillet 2022
Michael Hall - Operations Manager a répondu le 27 juill. 2022
Hi Rene, Thank you for leaving such kind feedback. We hope to welcome you back in the future.

6/10 – Acceptable

Xav Chris

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Moyen
Hôtel encours de rénovation Rapport qualité prix acceptable Les restaurants sont décevants notamment le petit dej
Séjour de 2 nuits en août 2018

8/10 – Bien

Charlotte

Points forts : Propreté, confort de la chambre
hotel atypique
Hotel dans un petit village isolé (pas grans chose a faire mais joli) L'hotel semble recevoir beaucoup de groupe. Nous étions avec des groupes de seniors qui ont droit un spectacle musical le soir (de 20h à 22h). Ambiance Garantie :) Sinon la chambre est propre, spacieuse et calme. Le bâtiment est très joli et mériterait une meilleure mise en valeur
Séjour de 1 nuit en août 2017

6/10 – Acceptable

Thomas, Lyon

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice hotel that does the job
Very classic hotel with many rooms that provides you with everything you need (except shampoo for some reason). You don't take any risk if you book this hotel, it's confortable and the service provided is good.

6/10 – Acceptable

MARC

8/10 – Bien

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Demetra, Arlington

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was fine.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were great and very helpful. The rooms are a bit dated but the hotel itself has a certain Scottish charm.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Dominik

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Das Hotel liegt in einem sehr schönen historischem Örtchen. Das Personal war sehr nett.

8/10 – Bien

Jorge, Edinburgh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is very well located in town centre, parking was very easy around the property, 2 min walking distance from Morrisson's daily, a chinese takeaway and 2 cafe/bistro. Definitely recommend it if you're on your way of NC500.
Séjour de 1 nuit en mai 2024
Highland a répondu le 14 mai 2024
Thank you for your feedback, it is greatly appreciated

8/10 – Bien

Deborah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We travelled as a couple and stayed in a superior room overlooking Strathpeffer which is a lovely village with nice walks. It was a lovely, large room with a sofa and a big modern bathroom. Breakfast was good with plenty of options and had gf bread for anyone intolerant/ coeliac. The toaster wouldn’t be suitable for coeliac due to cross contamination with normal bread crumbs. A bacon sandwich with the gf bread was ample though and with other continental choices too. We couldn’t book an evening meal unless we were already booked as half board. But we did have an amazing fish supper at the Siddy Fish & Chip Shop in Contin just down the road, which also has a separate fryer for gf. We had a drink in the bar in the evening which was full due to coach parties and a biker convention which made for an interesting night. The resident entertainer was geared up for the coach parties and had people up dancing and really enjoying themselves, which was great to see. The hotel is decorated in lovely authentic Scottish style but seems to cater mainly for coach parties and large groups. Visit rogie falls if you get the chance. Also the sweet shop in the pavilion was like stepping back in time with a lovely selection. Overall a good stay on our NC500 trip.
Séjour de 1 nuit en mai 2024
Highland a répondu le 14 mai 2024
Thank you for your feedback, we greatly appreciate it

6/10 – Acceptable

Aida

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Gloria Diane

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The carpet adds a Scottish atmosphere right from the start. The entertainment on both nights was an unexpected surprise. The lift is unique, and ohhh so needed!
Séjour de 2 nuits en avril 2024
Highland a répondu le 14 mai 2024
Thank you for your feedback, it is greatly appreciated

10/10 – Excellent

Rosie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Gregorius

So autentic. I love all about it. Mostly the building en interior. So Scottisch
Séjour de 1 nuit en avril 2024
Highland a répondu le 14 mai 2024
Thank you for your feedback, it is greatly appreciated

8/10 – Bien

Raluca

Points forts : Propreté
Séjour de 1 nuit en avril 2024
Highland a répondu le 14 mai 2024
Thank you for your feedback, it is greatly appreciated

10/10 – Excellent

Kenneth

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
The staff was the best! Hotel is just lovely.
Séjour de 1 nuit en avril 2024
gm a répondu le 23 avr. 2024
Thank you for your kind feedback, it is much appreciated

8/10 – Bien

Paula

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location if you like to walk and hike. Beautiful older building, traditional Scottish, well maintained!
Séjour de 3 nuits en février 2024
gm a répondu le 23 avr. 2024
Thanks Paula for your positive feedback. It is much appreciated by the Team.

8/10 – Bien

ailsa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were excellent
Séjour de 2 nuits en février 2024
gm a répondu le 23 avr. 2024
Thank you Ailsa for our 4 star review.

8/10 – Bien

Paula

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very comfortable place to stay, always toasty warm inside with spacious hallways and rooms. A beautiful and grand building. Traditionally Scottish!
Séjour de 2 nuits en février 2024
gm a répondu le 23 avr. 2024
Thanks Paula - much appreciated

10/10 – Excellent

Alexandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
1 night break
We loved this hotel , it’s in a gorgeous location, the food was lovely, the bed was massive and so comfortable!
Séjour de 1 nuit en février 2024

10/10 – Excellent

Nicola

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect dog friendly hotel
This was our 2nd stay at The Highland Hotel, we love it, this stay we even travelled almost 4 hours to stop for 1 night. The staff and very helpful & friendly. Our room was simple, clean & had everything we needed. The bed was very comfortable. The food was delicious.
The view from the hotel room window
The hotel
Dog friendly & delicious food.
Séjour de 1 nuit en février 2024
Reception Team a répondu le 21 févr. 2024
Thank you for your great feedback. We appreciate this so much

10/10 – Excellent

Mellisa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel lovely staff
Séjour de 2 nuits en janvier 2024
Reception Team a répondu le 17 févr. 2024
Thank you for your lovely review, we greatly appreciate the feedback

4/10 – Médiocre

Robert

Séjour de 5 nuits en janvier 2024
Reception Team a répondu le 17 févr. 2024
Thank you for your rating. We are sorry we did not meet your expectations

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Reception Team a répondu le 31 déc. 2023
Thank you for your rating

8/10 – Bien

Pauline Love

Voyage en famille, Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, commodités
We had to stay over because we couldn’t get home due to a storm. We booked this hotel as it was dog friendly and had a lift. Hotel was lovely and well maintained in the bar and reception area. It’s such a beautiful building. Our Room appeared to have been updated some time ago and was clean. Good shower and soft white towels available. With the window open as much as we were able and the heating off we were very warm and uncomfortable through the night. We were put on a floor that had a large container collecting water from a leak in the roof which I found strange due to the size of the hotel and many more rooms would have been available. I think most of the first floor is to house staff. We had issues with the lift and a member of staff told my Husband when he reported it “you’ll have to take the stairs then”. My Husband is able to take the steps despite having disabilities however my elderly Mother was not. Staff need to be aware of hidden disabilities as not everyone uses a walking aid making it so obvious. The lift was fixed, we were told it’s an old lift. We didn’t eat in the hotel. The Chinese next to the hotel is delicious. I think the hotel would be a lovely experience when there are coach tours there, it was very quiet when we stayed. The area is nice too.
Séjour de 1 nuit en décembre 2023
Reception Team a répondu le 28 déc. 2023
Thank you for providing us with your feedback, it is greatly appreciated

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Reception Team a répondu le 5 déc. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel
Fabulous value for Dinner, Bed & Breakfast! This once grand hotel still provides clean, warm, comfortable rooms, and grand, if faded, public spaces. While the dinner menu was a bit uninspiring, the food was fine (and great for the price). Full Scottish breakfast too. Happily stay again for a night or two.
Séjour de 1 nuit en novembre 2023
Reception Team a répondu le 17 nov. 2023
Thank you for your wonderful review of our hotel, we are glad you enjoyed your stay with us

8/10 – Bien

Heather

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a lovely hotel and the staff was very friendly and helpful
Séjour de 2 nuits en septembre 2023
Operations Manager a répondu le 7 nov. 2023
Thank you Heather for your kind review

8/10 – Bien

George

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A beautiful location. There are a few good walks nearby. Staff were helpful. Inverness is not far and Ullapool is only an hour away.
Séjour de 2 nuits en octobre 2023
Reception a répondu le 30 oct. 2023
Thank you for your lovely review, we greatly appreciate it

10/10 – Excellent

Marthe

Séjour de 1 nuit en octobre 2023
Reception a répondu le 30 oct. 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 – Excellent

Sarah

Séjour de 1 nuit en octobre 2023
Reception a répondu le 30 oct. 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 – Excellent

Ashlea

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The staff where really friend the stay was really comfortable and the food was nice and everything was what we needed it was just a little run down but didn’t effect the stay
Séjour de 1 nuit en octobre 2023
Reception a répondu le 30 oct. 2023
Thank you for your lovely review, we greatly appreciate it

8/10 – Bien

William

Points forts : Propreté, service et personnel
Over all, not to bad. Room was very dated. No bedside light in big family room. Wardrobe blocking view of 20" tv. Double bed off the level. My feet were higher than. My head.
Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 24 oct. 2023
Thank you for your feedback, we will look into your comments re bedside lamp and get this sorted.

10/10 – Excellent

Stuart

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Reception Team a répondu le 24 oct. 2023
Thank you for your 10/10 rating, we greatly appreciate it!

4/10 – Médiocre

Mathilde

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The hotel was super old. The room smelled super bad, our clothes still smell after just being in our suitcase in the room. The window couldnt open so we couldnt air it out. The windows and bathroom had mold. The carpet was stained and the cups in the bathroom were yellow. The bed was probably the smallest and most uncomfortable double bed ive ever slept in. It felt dirty and uncomfortable to be there.
Séjour de 2 nuits en octobre 2023
Reception Team a répondu le 19 oct. 2023
thank you for your feedback. I am sorry to read that we did not meet your expectations on this visit.

8/10 – Bien

Elspeth

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 3 nuits en octobre 2023
Reception Team a répondu le 18 oct. 2023
Thank you for your 8/10 rating, it is greatly appreciated

10/10 – Excellent

Alaine

Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 18 oct. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 18 oct. 2023
Thank you for your 8/10 rating, we greatly appreciate it

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 11 oct. 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 – Bien

L

Points forts : Service et personnel
6 out of 10
Food portions at dinner not b8g portion smaller than average,
Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 8 oct. 2023
Thank you for your review, it is greatly appreciated

8/10 – Bien

Graham

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Badly needs afrontal facelift for as the first impressions count saying goes,and food at breakfast needs more perfecting
Séjour de 4 nuits en octobre 2023
Reception Team a répondu le 7 oct. 2023
Thank you for your review, it is greatly appreciated

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Mouse issues
Hotel seemed ok for the price. Unfortunately our room had a mouse/rat issue and noise of mice in the roof kept us awake. Had to change rooms and sleep was very broken.
Séjour de 1 nuit en octobre 2023
Reception Team a répondu le 8 oct. 2023
Thank you for your review

10/10 – Excellent

Ralph

Points forts : Propreté, service et personnel
Séjour de 4 nuits en septembre 2023
Reception Team a répondu le 7 oct. 2023
Thanks for your 5/5 rating, it is greatly appreciated.

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Reception Team a répondu le 7 oct. 2023
Thanks for your 10/10 rating, it is greatly appreciated.

8/10 – Bien

James, EAGAN

Voyage en famille
Points forts : Propreté
The hotel is dated. However clean. A must see as it is like stepping back 75 yrs. It is an impressive building
Séjour de 1 nuit en septembre 2023
Reception Team a répondu le 7 oct. 2023
Thanks for your review, it is greatly appreciated.

2/10 – Terrible

Kevin

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The carpet in our room was worn through in spots, dirty water glass in the bathroom, Balcony railing was rotten so the door to it was locked. The room had a musty smell. Hair in the bathroom, and the food at the restaurant could have been purchased at a Texco. Alround never again.
Séjour de 1 nuit en septembre 2023
Reception a répondu le 30 oct. 2023
Thank you for your review, I am sorry you didn't appear to enjoy your stay with us and can only apologise