2/10 Terrible
Elaine
May 15, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had a disappointing stay first I would say the daytime staff is very pleasant. I arrived early and after it was a possibility for an earlier check in before 3 PM they said probably not and that You need wss ok
When I checked in and went to the room, there was loud banging coming from the floor above making it impossible to stay in the room. So I went downstairs and found out. They weren’t installing the floor upstairs and they would be done shortly. Well, not really -The banging continued tilafter 5pm.
After returning frim dinner, returned to room to turn in. A little later, around 10 pm. heard a dripping noisr.Thw a/c over the door was lesking water all overvthe floor. Callef the 24 hr desk but no one answered
So went down, rang the bell no one‘ is there
The only person that was available to talk to was the bartender who did not speak any English and relayed that no one else was there!
explain that there was water all over the floor and leaking out of the air conditioner got him to come upstairs and yes, he confirmed that and said he would tell the people the next morning shut the air-conditioning system off -No one could even provide rags of towels to dry up the floor.
the next morning was checking out, and I explained to the desk what happened and I was told I should’ve called the desk-When I told him there was no one at the desk, he told me they’re supposed to be one? Well they didnt - would not recommend this hotel -location good- try another hotel!
Elaine
Stayed 1 night in May 2024