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Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW – Avis

3.5 out of 5
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
636 Yarm Road, Eaglescliffe, Stockton-on-Tees, England

Avis

7,6

Bien

Note de 10 – Excellent, d’après 84 avis sur 316." "
Note de 8 – Bien, d’après 126 avis sur 316." "
Note de 6 – Acceptable, d’après 63 avis sur 316." "
Note de 4 – Médiocre, d’après 30 avis sur 316." "
Note de 2 – Terrible, d’après 13 avis sur 316." "

8,0/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

7,0/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

bruno

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
confort de la chambre à revoir
Très bon accueil, personnel très professionel très bon restaurant isolation de la chambre déplorable, on entends tous les bruits de la chambre d'à coté lit pas confortable
Séjour de 1 nuit en mars 2019
Front of House a répondu le 2 avr. 2019
Good Evening, Thank you for you recent feedback - This is very important in helping us improve our hotel for every guest. We hope to welcome you back with us in the future! Kind Regards

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté

8/10 – Bien

Matthew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Yvonne

Voyage en famille
Points forts : Propreté
Positives were room clean and tidy, reception staff polite and courteous. Only area where we were let down was the service at breakfast and the quality of the food served. On the whole a positive experience.
Séjour de 1 nuit en mai 2024
Reservations a répondu le 15 mai 2024
Good morning Yvonne, thank you for taking the time to share your feedback! We are so pleased to hear you had a positive experience. Your comments will be passed onto Management so improvements can be made where necessary. Many thanks again.

8/10 – Bien

Helen

Points forts : Service et personnel, état et installations de l’hébergement
Hi Lovely hotel, very quiet, room service not great as tried them 3 times but received no answer on room phone but apart from that all fabulous food delicious staff lovely
Séjour de 5 nuits en avril 2024
Reservations a répondu le 30 avr. 2024
Dear Helen, thank you very much for sharing your feedback - it is great to hear you enjoyed your experience in The Birdcage! We will pass on your comment regarding room service to Management, please accept our apologies for this. Many thanks

8/10 – Bien

Sasha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

ALISON

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely stay in a great size family room. Swimming pool for the kids was great. Staff all friendly and very helpful (we had a visit from the tooth fairy whilst there 😊 ) Pancakes for breakfast made the kids day! Good location with car to lots of things. Would recommend.
Séjour de 2 nuits en avril 2024
Reservations a répondu le 30 avr. 2024
Dear Alison, thank you so much for your lovely review - we are so pleased the Tooth Fairy still managed to find you!! We hope to see you again soon.

6/10 – Acceptable

Norman

Voyage d’affaires
Like most UK hotels, this one is starting to show its age. The decor is dated and all says 1990's. Needs a refresh to get to 2020's standards.
Séjour de 1 nuit en mars 2024
Reservations a répondu le 3 avr. 2024
Good afternoon Norman, thank you for your feedback - this will be passed onto Management.

4/10 – Médiocre

Helen

Points faibles : Confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Reginald

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
great quality - superb value
Good location - quiet but pleasant 20 min walk to town centre. Easy parking. Very friendly reception. Accommodation functional but very clean, very comfortable bed & linen and a great shower ( looks new). Breakfast was an amazing feast - excellent quality full english and served by very pleasant young staff. Best all round value Ive had in years - and I have travelled a great deal !
Séjour de 1 nuit en janvier 2024
Reservations a répondu le 7 févr. 2024
Good afternoon Reginald, thank you very much for your kind words! We are so pleased to hear that your stay exceeded expectations and hope to welcome you back in the future. Many thanks again.

6/10 – Acceptable

Graham

Voyage d’affaires
Points forts : Propreté, service et personnel
Mostly OK
You know all those little things that really make a stay special (nice bottles of mineral of mineral water, a shower that stays hot, a 'Do not disturb' sign for the door, heating that works...)? Well, this hotel had none of them. Having said that, it's basically OK. It's clean and comfortable (apart from the shower) and the staff do their best. The on-site spa (pool, gym etc) is good, although the sauna is something of a cupboard. Overall, I'd say they need to provide more, or charge less.
Séjour de 3 nuits en janvier 2024
Reservations a répondu le 10 janv. 2024
Good afternoon Graham, thank you for taking the time to share your review - we are pleased to hear that you enjoyed making use of our spa facilities. Please be assured your feedback has been passed onto Management for future improvement. Many thanks again

8/10 – Bien

Alison

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
A comfortable stay
The reception staff were welcoming and offered us coffee while we waited for our room. The room was a little underwhelming at first and very warm but we had a comfortable stay as the beds were comfortable, the room was clean and quiet. We switched the radiator down and opened the window. Breakfast was lovely and very hot. The service was a bit brusk and not very flexible. Overall we enjoyed our stay.
Séjour de 1 nuit en janvier 2024
Reservations a répondu le 3 janv. 2024
Good afternoon Alison, thank you so much for taking the time to leave your comments - we are so pleased to hear that you enjoyed your stay! We hope to welcome you back in the future.

4/10 – Médiocre

Sam

Voyage d’affaires
Points faibles : Propreté, service et personnel
Room was very tired, walls covered in scrapes and smudges. Bathroom stunk very heavily of strong bleach. The ceiling in the halls have water marks from leaks. Food was extremely slow and waiting staff quite useless. Staff in general very friendly and helpful, just the hotel itself is very tired and dilapidated. I did not try the pool or gym so can't comment on them.
Séjour de 1 nuit en décembre 2023
Reservations a répondu le 13 déc. 2023
Good morning Sam, thank you for taking the time to share your comments and please accept our apologies - please be assured your feedback will be passed onto Management for future improvement. Many thanks again

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Great staff and very helpful. Lovely reception, but the rooms are tired and could do with an update.
Séjour de 1 nuit en décembre 2023
Reservations a répondu le 13 déc. 2023
Good morning, thank you for sharing your comments - we are pleased to hear you enjoyed your stay with us! Your constructive feedback has been passed to Management. We hope to welcome you back again soon. Many thanks

8/10 – Bien

Larry

Séjour de 2 nuits en décembre 2023

8/10 – Bien

Sandra

Points faibles : État et installations de l’hébergement
Dated, grotty decor, mould in bathroom and on ceiling. Bed clean and comfortable
Séjour de 1 nuit en novembre 2023
Reservations a répondu le 6 déc. 2023
Good morning Sandra, thank you for taking the time to share your feedback - this will be passed onto Management for improvement. Many thanks again.

10/10 – Excellent

Graham

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were all friendly and very helpful. Thank you !
Séjour de 1 nuit en novembre 2023
Reservations a répondu le 29 nov. 2023
Thank you very much Graham for your 5 star review! We hope to be able to welcome you back in the future.

8/10 – Bien

andre

Points forts : Propreté
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

gary

Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

Andrew

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Unfortunately, it is the only hotel within sensible walking distance to family so we have little choice but to stay here. We've been before and had very poor experiences, so we wouldn't stay unless we had no other choice. We arrived at 13.00 and asked if we could check in. The delightfully blunt reply was 'No'. Apparently, check in is at 14.00 We set our expectations very low (in light of previous experience) to avoid disappointment. We deliberately didn't book dinner nor breakfast as these were not good previously. Just as well really, as we'd been told the dining room was fully booked. Funnily enough, when we walked past the restaurant at 19.00 on our way out to an excellent local restaurant, the dining room was very nearly empty. Whatever. The room was ok but the bathroom was tired and in need of cosmetic repairs. Also, there was an iron shaped burn mark on the carpet. If we had any other options, we wouldn't stay here and we definitely wouldn't recommend The Parkmore Hotel. If you can, find somewhere nicer, there are plenty around further out of the town.
Séjour de 1 nuit en novembre 2023
Reservations a répondu le 29 nov. 2023
Good morning Andrew, thank you for taking the time to share your comments. After a busy check out that morning please accept our apologies that we weren't able to accommodate an early check in for you. Thank you for your further feedback, this will be passed onto Management for further investigation. Many thanks again.

6/10 – Acceptable

Stacey

Voyage en groupe
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Sandra

Voyage en famille
Points forts : Confort de la chambre
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Nirupamma

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Freezing Old Hotel Building
1. Radiator valves in the bedroom have been closed so no heating. Was freezing while it was raining outside. Complained so many times to the reception and finally was given a small heater to keep myself warm. 2. Mould around the tub 3. Wooden Flooring made noise while walking upstairs, old building needs proper maintenance!
Séjour de 1 nuit en novembre 2023
Reservations a répondu le 8 nov. 2023
Good afternoon, thank you for taking the time to share your feedback and please accept our apologies - our Maintenance Team are now aware and will make the necessary improvements. Many thanks again.

4/10 – Médiocre

Robert

Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Richard

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Gerard

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 4 nuits en octobre 2023

8/10 – Bien

Helen

Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Gerard

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad.
Room had a damp odour and tge bed was terrible. Swimming area and sauna /steamroom filthy.
Séjour de 2 nuits en octobre 2023
Reservations a répondu le 11 oct. 2023
Good afternoon, thank you for taking the time to share your comments and please accept our apologies. This will be investigated further by Management. Many thanks

10/10 – Excellent

Laurence

Séjour de 1 nuit en septembre 2023
James a répondu le 16 sept. 2023
Thank you for your review

10/10 – Excellent

John

Séjour de 1 nuit en août 2023
James a répondu le 16 sept. 2023
Thank you for your review

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2023
James a répondu le 16 sept. 2023
Thank you for your review

6/10 – Acceptable

Stephanie

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Ok stay
Arrived Sunday around 3pm, had a Sunday dinner in the birdcage restaurant was very nice.. The room 114 not the best very worn. cream carpet quite stained walls marked and plaster chipped. We are a family of 4 with a 3 year old and 7 month old and the room just lacks things, no hair dryer or iron something you would expect in most hotels. No air conditioning and the room was very hot .. Swimming pool is lovely just a bit cold but worth a visit. Overall ok stay.
Séjour de 1 nuit en août 2023
Reservations a répondu le 16 août 2023
Good morning Stephanie, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your Sunday Lunch and use of the spa facilities! Hairdryers, irons and fans are all available on request from Reception should you require them. Many thanks again for your review and we hope to see you again in the future.

8/10 – Bien

Jane

Points forts : Propreté, service et personnel et confort de la chambre.
Very nice
Room wasn’t very nice but then was moved to a suite. Bit noisy with deliveries and outside air con system/boiler system. All staff very friendly. House keeping girls all lovely! Sunday lunch was lovely! Never got to use the pool just the gym but very nice! Would definitely stay there again!
Séjour de 7 nuits en août 2023
Reservations a répondu le 16 août 2023
Good morning Jane, thank you for taking the time to share your feedback. We are pleased to hear our team looked after you and that your Sunday Lunch was good! We hope to welcome you back in the future. Many thanks again.

8/10 – Bien

Shirley

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice holel
Hotel was very nice ,a great location nice walk into Yarm
Séjour de 1 nuit en juillet 2023
Reservations a répondu le 13 juill. 2023
Good afternoon Shirley, thank you so much for your lovely comments - we are so pleased that you enjoyed your stay! We hope to welcome you back in the future. Many thanks again.

10/10 – Excellent

Simon

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Stephen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely rooms and staff
Séjour de 3 nuits en juin 2023
Reservations a répondu le 5 juill. 2023
Thank you very much for your kind comments Stephen!

10/10 – Excellent

Jon

Séjour de 2 nuits en juin 2023

2/10 – Terrible

Akhil

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
Called the property late evening prior to booking, and queried regarding the restaurant and the electric charging pod. When got to the hotel (after couple of hours), only to find out the both electric charger is not working and the restaurant closed earlier than said time. Bed comfort was not great either
Séjour de 1 nuit en juin 2023
Reservations a répondu le 21 juin 2023
Good afternoon Akhil, thank you for taking the time to share your comments and please accept our apologies. Your feedback has been passed onto Management for further investigation. Many thanks again.

4/10 – Médiocre

Tony

Séjour de 1 nuit en juin 2023

2/10 – Terrible

Mandy

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
This hotel could be great but is in really poor shape. Food limited eg instant coffee served at breakfast, no fresh fruit, gluten free and non dairy products not evident. Room very small. Prices high but inconsistent eg other friends paid different rates Really can’t recommend without improving significantly
Séjour de 2 nuits en juin 2023
Reservations a répondu le 14 juin 2023
Good afternoon Mandy, thank you for taking the time to share your comments. Your feedback will be passed onto Management for further investigation. Many thanks again.

8/10 – Bien

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
helpful and pleasant staff
Helpful and pleasant staff and had a warm welcome Rooms clean and tidy and functional. Great shower in my room, although wall mirror was missing and light over the mirror that should have been there didn't work. Glass roof over the entrance and other conservatory rooves could do with a clean, but only a minor point. All in all a good stay and will certainly be going back
Séjour de 1 nuit en juin 2023
Reservations a répondu le 14 juin 2023
Good afternoon Paul, thank you for taking the time to share your comments - we are pleased that you enjoyed your stay! Thank you for the constructive feedback, this will be passed onto Management for improvement. Many thanks again.

6/10 – Acceptable

Ian

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.
Séjour de 3 nuits en mai 2023
Reception a répondu le 6 juin 2023
Good afternoon Ian, thank you for taking the time to share your comments and please accept our apologies for the issues you faced in our restaurant. This week we were phasing out our old menu and implementing our new menu so we are sorry that this affected your meal, this will be raised with our Kitchen Team and Management. We hope to be able to welcome you back in the future and many thanks again.

6/10 – Acceptable

Patrick

Voyage d’affaires
Points forts : Service et personnel
Overall a good experience, staff were very helpful, Gym was great, although the false Fire Alarm going off at 05:50 did not help with a good nights sleep
Séjour de 1 nuit en mai 2023
Reception a répondu le 6 juin 2023
Good afternoon Patrick, thank you for taking the time to share your comments - we are really pleased that you enjoyed your stay! Please accept our apologies for the fire alarm disruption, this was dealt with by Management with the guests in question, we are sorry about that. We hope to welcome you back in the future and many thanks again!

10/10 – Excellent

Johanne

Séjour de 1 nuit en mai 2023

10/10 – Excellent

gary

Séjour de 2 nuits en avril 2023

6/10 – Acceptable

Margaret

Voyage de couple
Limited breakfast choice and toaster badly needs replaced or given good clean. Property in need of updating.
Séjour de 2 nuits en avril 2023
Reservations a répondu le 5 avr. 2023
Good morning Margaret, thank you for taking the time to share your feedback - your comments will be passed onto our Food and Beverage Team for future improvement. Many thanks again.

8/10 – Bien

Darren

Séjour de 1 nuit en avril 2023

6/10 – Acceptable

Shaun

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2023

2/10 – Terrible

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Disappointing!!
Room was VERY cold at all times even with the radiator at maximum. Bed duvet / linen was ripped and torn at one end. No hot water in the morning when I tried to wash. Restaurant food was below average. Dust on display shelf in restaurant.
Séjour de 1 nuit en mars 2023
Reservations a répondu le 22 mars 2023
Good morning, thank you for taking the time to leave your comments and please accept our apologies for the issues you encountered, this will be investigated further with the team. Many thanks again.

6/10 – Acceptable

Nev

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Reception staff excellent. Room I stayed in was claustrophobic, drab, eggshell/beige walls, the layout was not cohesive, the bed was a few inches off the ground like a Japanese house, which I did not like, having the window open let in a lot of noise, with neighbouring front driveways being very close by with a lack of privacy, and overall I did not like the room much at all. Breakfast was ok but when ordering 2 cooked dishes, they were brought out at the same time so one went cold and was wasted. A little thought would say bring one then the other. Food quality was acceptable. Selection of breakfast was good.
Séjour de 1 nuit en février 2023
Reservations a répondu le 8 mars 2023
Good morning Nev, thank you for taking the time to share your comments and we are pleased our Reception Team looked after you well. Your comments will be passed onto the relevant departments. Many thanks again.