Entrée de l’hébergement

River City Casino & Hotel – Avis

4 out of 5
River City Casino & Hotel
777 River City Casino Blvd, St. Louis, MO

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 628 avis sur 1001." "
Note de 8 – Bien, d’après 205 avis sur 1001." "
Note de 6 – Acceptable, d’après 88 avis sur 1001." "
Note de 4 – Médiocre, d’après 41 avis sur 1001." "
Note de 2 – Terrible, d’après 39 avis sur 1001." "

9,2/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Stephane

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Pas de nettoyage prétextant Covid!
La chambre était confortable mais avec le prétexte du Covid ils ne faisaient pas le nettoyage des chambres. Ça fait long temps qu’il n’y a plus aucune restriction dans cette ville à ce sujet!!
Séjour de 2 nuits en avril 2023
Kellie Scribner Front Desk Assistant Shift Manager a répondu le 26 avr. 2023
Bonjour Stephane, Merci pour votre avis. Nous sommes si heureux que vous ayez passé un bon moment! Nous vous remercions d'avoir choisi de rester avec nous et espérons que vous reviendrez nous voir bientôt! Merci

10/10 – Excellent

CEDRIC, St Paul de Vence

Voyage en famille
Points forts : Propreté, service et personnel
Très bien et propre. Superbes prestations
Séjour de 2 nuits en août 2022
Hotel Management. a répondu le 14 août 2022
¡Hola Cédric! ¡Gracias por tomarse el tiempo y dejarnos una reseña tan agradable! ¡Realmente te apreciamos! Gracias, equipo del hotel.

10/10 – Excellent

Katrina

Points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Katrina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Kellie Scribner Front Desk Shift Manager a répondu le 14 mai 2024
Hello Katrina, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 – Bien

Brandon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay - restaurants were lack luster with poor food and over priced drinks, overall had a great stay. Staff was friendly and easy to work with
Séjour de 2 nuits en mai 2024
Kelly C. Front Desk Shift Manager a répondu le 10 mai 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

10/10 – Excellent

Naim

Séjour de 1 nuit en mai 2024
Kellie Scribner Front Desk Shift Manager a répondu le 8 mai 2024
Hello Naim, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 – Bien

Linda, West Grove

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
They had the front entrance closed, very inconvenient to check in, difficult for bringing in our luggage. Our stay was during the week, not many choices to eat.
Séjour de 3 nuits en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 13 mai 2024
Hello Linda, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We apologize for the inconvenience that area has been closed off for some time. We have had new signs put up to guide guest to the hotel and event parking lot, this area brings you right to the hotel desk, we also provide luggage carts to assist in helping bringing your baggage. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

2/10 – Terrible

Anthony

Voyage en famille, Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Everything wasn’t great
Séjour de 1 nuit en mai 2024
Kellie Scribner Front Desk Shift Manager a répondu le 6 mai 2024
Hello Anthony, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 – Acceptable

Gina

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté, commodités
The place was not very clean there's stuff on the walls and we got there at 10 o'clock None of the restaurants were open we woke up at 9 o'clock AM and there was only one breakfast restaurant open
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 4 mai 2024
Gina, thank you for taking the time to leave your feedback regarding your recent stay. Please reach out to the hotel directly to discuss the issues you had during your visit. We look forward to hearing from you soon!

4/10 – Médiocre

Rick

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
It's hard to get to the hotel. Several parking lots closed off. Signage is poor or non-existent regarding where to go or park. You have to drag your luggage through a parking ramp, down an elevator, through a hallway, and then up another elevator to get to the room. They treat you like a criminal. In order to use a luggage cart, you have to leave the desk clerk (orange hair) your driver's license. You get your license back after you bring the cart back to Orange hair, who takes it to a room behind the front desk slowly…while you wait. He then gives your license back. Is it a bad neighborhood? Do people steal these carts? The casino is great, good bartenders, good hotel rooms.
Séjour de 1 nuit en mai 2024
FRONT DESK SHIFT MANAGER a répondu le 3 mai 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know. Thank you

10/10 – Excellent

Daniel, Brooklyn

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 6 nuits en avril 2024
Kelly Front Desk Shift Manager a répondu le 2 mai 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

ROBERT

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the atmosphere
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 1 mai 2024
We are so glad that you had a great time, and we look forward to your next visit!

8/10 – Bien

Jean

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly employees and very clean and comfortable rooms
Séjour de 4 nuits en avril 2024
Kelly C. Front Desk Shift Manager a répondu le 26 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 – Acceptable

Yana

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 29 avr. 2024
Hello Yana, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

vickie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a good time
Séjour de 1 nuit en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 21 avr. 2024
Hello Vickie, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Sabina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love coming here it’s very nice 😊
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 17 avr. 2024
We are so glad that you choose to stay with us! We look forward to your next visit.

8/10 – Bien

Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Front Desk Shift Manager a répondu le 13 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 – Excellent

Sharon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very nice, the staff was great and loved the casino being right on the property.
Séjour de 2 nuits en avril 2024
Hotel Front Desk Shift Manager a répondu le 12 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 – Excellent

starisha

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Rooms was excellent n clean
Séjour de 1 nuit en mars 2024
Hotel front Desk Shift Manager a répondu le 12 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 – Excellent

Jeff

Everything was fine
Séjour de 1 nuit en avril 2024
Front desk Shift Manager a répondu le 11 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

10/10 – Excellent

Ronda

Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 30 avr. 2024
Thank you for your positive rating! We are so glad that you enjoyed your stay and we look forward to seeing you again soon!

10/10 – Excellent

Riley

Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 30 avr. 2024
Thank you for your positive rating! We are so glad that you enjoyed your stay and we look forward to seeing you again soon!

10/10 – Excellent

Bianca

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel, great staff interaction, the hotel smelled beautiful the moment you walked into it all the way up into my room. Stayed one night with my children and even though a casino is on the first floor it was very quiet. Only downfall is figuring out the entrance of the hotel. Not enough signs. Drove in circles for about 10 minutes.
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 9 avr. 2024
Hello Bianca, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Sue

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
That it was convenient for going to the event center and our room.
Séjour de 1 nuit en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 9 avr. 2024
Hello Sue, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Bradley, Carterville

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel and great venue to see a concert. Plenty of restaurants to choose from.
Séjour de 1 nuit en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 7 avr. 2024
Hello Bradley, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

8/10 – Bien

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was mostly clean but there as a bit of an Odor in the room.
Séjour de 1 nuit en avril 2024
Kellie Scribner Front Desk Shift Manager a répondu le 7 avr. 2024
Hello Sharon, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We do apologize about the odor in your room. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you

8/10 – Bien

Sharron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed my stay, would have been better with a microwave but overall it was great. The patio was the best part. Easy access to the parking lot and cool spot for smoking.
Séjour de 4 nuits en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 6 avr. 2024
Hello Sharron, Thank you for your feedback. We are so happy that you had a great time! We do apologize for not having a microwave in your room. We do have them nd rent them out for a nightly charge. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 – Acceptable

James

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Our stay was pretty great with a few bumps. The drink machines in the vending areas were out of order on 3 floors. We got in after dark and the lighting for signage to find hotel entrance was not good. We wish there was more information on the restaurants for availability on a week night. It was a little confusing since we had never been there before. However, the catering provided for the class we were attending, was excellent. The food was good and the staff was amazing!
Séjour de 2 nuits en avril 2024
Front Desk Shift Manager a répondu le 5 avr. 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon.

10/10 – Excellent

Carmelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice just too far away from the downtown area where there are more things to do
Séjour de 3 nuits en mars 2024
Front Desk Shift Manager a répondu le 5 avr. 2024
Hello, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon!

8/10 – Bien

Carol

Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 24 avr. 2024
Thank you for taking the time to leave your rating! We look forward to your next visit!

10/10 – Excellent

Jose L

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 23 avr. 2024
Thank you for your positive rating! We are so glad you had a good stay!

10/10 – Excellent

Brian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful rooms lots of slots
Séjour de 3 nuits en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 3 avr. 2024
Hello Brian, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Jayda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the free on site parking.
Séjour de 4 nuits en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 1 avr. 2024
Hello Jayda, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Zack

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice to stay and peaceful
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 1 avr. 2024
Hello Zack, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Vickey

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a very good stay. Would highly recommend
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 30 mars 2024
Hello Vickey, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Craig

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good
Séjour de 2 nuits en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 30 mars 2024
Hello Craig, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Keanya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was a breeze and the lady at the counter to the cleaning staff was awesome. Seeing all those beautiful people that look like me made me feel proud
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 26 mars 2024
Hello Keanya, Thank you for your feedback. We are so happy that you had a great time! We are happy to hear that the staff made your experience more enjoyable! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Anel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 30 mars 2024
Hello Anel, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 – Acceptable

chenthan

Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 14 avr. 2024
Hello Chenthan, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

brigitte

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent getaway
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 24 mars 2024
Hello Brigitte, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 22 mars 2024
We are glad to see that you had a great stay! We look forward to seeing you again soon!

10/10 – Excellent

moises

Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 8 avr. 2024
Hello Moises, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

mitzi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved every minute
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 20 mars 2024
Hello Mitzi, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Medardo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
One of the best stays! The whole building smells wonderful
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 20 mars 2024
Hello Medardo, Thank you for your feedback. We are so happy that you had a great time! We are happy to hear you like the fragrance in the building. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Fanisha

Voyage en famille
Points forts : Commodités
Excellent
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 15 mars 2024
Thank you for the great review, we are so glad that you enjoyed your stay! We look forward to your next visit!

10/10 – Excellent

Jianji

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 15 mars 2024
Thank you for the great review, we are so glad that you enjoyed your stay! We look forward to your next visit!

10/10 – Excellent

Marissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 16 mars 2024
Hello Marissa, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

10/10 – Excellent

Chasity

Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 3 avr. 2024
Hello Chasity, Thank you for your feedback. We are so happy that you had a great time! We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

6/10 – Acceptable

evyonne

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was nice. I also liked that I could stream shows straight from my phone on the tv. I didn’t like that most of the restaurants were closed during the week, which made for limited dining options. I also didn’t like that some of the restaurants were in the casino area so we had to enter smoking areas to get to those.
Séjour de 2 nuits en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 13 mars 2024
Hello Evyonne, Thank you for your feedback. We are so happy that you had a great time! We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We thank you for choosing to stay with us, and hope that you will come back and see us again soon! Thank you

2/10 – Terrible

Megan

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible customer service. Lobby reeked of artificial air fresheners. Charged $20 for amenities that weren’t used. The list goes on and on… save your time and money and go to a hotel that is halfway decent
Séjour de 1 nuit en mars 2024
Kellie Scribner Front Desk Shift Manager a répondu le 11 mars 2024
Hello, Thank you for your feedback. We appreciate you choosing to stay with us. We do apologize about being charged 20 for amenities, looking into this was an error and you will be refunded 10. We will make sure to pass your feedback about your stay along to the proper area so that it can be looked into. We appreciate you letting us know, and hope that you will come stay with us again soon. Thank you