Bonjour Michel, nous vous remercions d'avoir pris le temps et de nous laisser un excellent avis. Nous vous apprécions vraiment et nous espérons que vous passerez une merveilleuse journée.

Hello Karl. We are sorry to hear that you did not have a pleasant stay with us. We sincerely apologize and hope that you give us another chance to make it right. If you choose to return, please reach out to a member of management so we can find a way to reconcile the situation. Thank you and have a wonderful day.

Hello Lydie, thank you for the generous rating! We appreciate your kindness, and we hope you have a great day.

Nous vous remercions pour votre confiance et apprécions que vous preniez le temps de nous faire part de votre expérience. DraftKings au Casino Queen s'efforce constamment d'améliorer notre service et vos commentaires nous aident à le faire. Pour soumettre des commentaires, des préoccupations ou des préoccupations supplémentaires, n'hésitez pas à nous envoyer un message à guestfeedback@dkatcq.com.

Thank you for the 8/10 review! We take pride in knowing that our guests enjoyed their time with us. We appreciate you taking the time to provide us with your feedback and look forward to improving our efforts even more!

Hello Ben, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Gil and thank you for taking a moment and giving us a review. We strive to give the best customer service possible, and we apologize for falling short during your visit. Once again, we thank you Gil and we hope to see you again soon.

Hello Sharon, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.

Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!

We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!

Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.

Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Noah, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Josie! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Brian, thank for taking a moment and giving us a review. We truly appreciate your business and look forward to seeing you again.

Hello David! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Robert, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

Hello Wendy and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Wendy and we hope to see you again soon.

Hello Nicholas, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest and glad that you enjoyed your view! Thank you and we will see you on your next visit.

Hello Edward, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Michelle! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. Again, thank you for your feedback Annamicka and we hope to have another opportunity in the future to make it right.

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

Hello David, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. Your satisfaction is our top priority, and we would like to make things right. Again, we apologize for the shortcomings you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

Hello Brenda, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We apologize for the noisy neighbors you had, if you stay with us in the future please do not hesitate to alert the front desk so they may handle the situation immediately. We look forward to your next visit with us.