6/10 – Acceptable
Matthew K.
6 juill. 2025
Points faibles : Propreté
Not clean and no communication
Check out was 10 and check in was 3. We received a message around 12 saying the house was ready. We arrived around 7 to dirty sheets, floors, bathrooms, and pool. Everything was reset and looked presentable, until you took a better look. The sheets had hairs on them, and I understand that they can be washed and still have them on them. However, why would you leave that on the sheets. I washed all the bed sheets, before we slept on them. The pool had dirt built up in all the corners and looked like it hadn’t been cleaned in awhile. We didn’t swim in the pool, because of this. This made me question what else was actually cleaned. The shower and tub had soap/ water spots on the shower doors and faucets. I cleaned both bathrooms, before using them. The floors had hairs and crumbs on them. I vacuumed all the floors. There were towels left in the dryer and dishes left in the dish washer.We were sent a message asking about the cleanliness of the place, before we arrived. Once we seen this we contacted them and expressed our concerns. They asked for a phone number to contact us, but they never did. I know some of these things may not seem like a huge deal (clean towels in the dryer and clean dishes in the dishwasher), but I’ve cleaned houses for 8 years. This is standard to make sure these things are done. The sad part is, if it had been clean and communication had been there, it would have been great. It has a ton of potential.
Matthew K.
Séjour de 3 nuits en juillet 2025