Literie de qualité, bureau, fer et planche à repasser

Reston Inn & Suites – Avis

2.5 out of 5
Reston Inn & Suites
10 11th Street S.E., Spencer, IA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 290 avis sur 631." "
Note de 8 – Bien, d’après 204 avis sur 631." "
Note de 6 – Acceptable, d’après 79 avis sur 631." "
Note de 4 – Médiocre, d’après 37 avis sur 631." "
Note de 2 – Terrible, d’après 21 avis sur 631." "

8,6/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

LeBon and Melissa

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and family friendly for all our kiddos.
Séjour de 4 nuits en mai 2024
LH a répondu le 20 mai 2024
Thank you for staying with us. We appreciate your taking your valuable time to leave us this review. We are hopeful that you will visti us again next time you are staying in Spencer, Iowa.

10/10 – Excellent

Wesley

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service. Great free breakfast. Clean
Séjour de 3 nuits en mai 2024
LH a répondu le 20 mai 2024
Thank you for choosing to stay with us, here at the Reston Inn & Suites. We appreciate you taking the time to leave us this review: glad to hear we met your expectations and that you also enjoyed our breakfast selection. We hope to see you again.I will pass along you kind words to our staff.

6/10 – Acceptable

SIERRA

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Overall the hotel was okay. Lori (the night desk worker) was amazing, so helpful, polite, and understanding. The room was a decent size, and clean for the most part. There was a mildew-ish smell but couldn’t figure out where it was coming from. As a heads up, I was supposed to pay at the property and a few hours before I arrived a staff member called and let me know if I didn’t pay immediately over the phone they would not guarantee my rooms being available. I had never experienced this before when booking through Expedia, and support was able to help me out. But be aware of that policy when booking
Séjour de 2 nuits en mai 2024
Dawn Front Desk a répondu le 14 mai 2024
Hello Sierra, first and foremost Thank you for taking the time to review! To clear things up.....I called you concerning the invalid card, as instructed by Management. It is common practice for most hotels to authorize the card on file for a NON-REFUNDABLE booking on the morning of your expected arrival. Expedia is also aware of this. I certainly did not demand immediate payment, that simply is not true, I was nothing but proffessional and courteous as I explained the situation of policy, then reassured you we would have something available for you when you arrived! You demanded you have the Handicap rooms since you had children and wanted the extra room even though there was no medical need. You ended up somehow chosing different types of room when you arrived. We are happy that you ended up enjoying your stay with us!

8/10 – Bien

Lucio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything is good service and rooms are good shaped
Séjour de 2 nuits en mai 2024
LH a répondu le 11 mai 2024
Thank you for choosing Reston Inn and Suites for tyour stay in Spencer. We appreciate your time in leaving us a review. Come see us again.

8/10 – Bien

Correna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy check in. Pet friendly and decent pet deposit price. Clean hotel and room. Would recommend and stay here again.
Séjour de 1 nuit en avril 2024
LH a répondu le 8 mai 2024
Thank you for choosing us for your stay while in Spencer.We appreciate your time in leaving us this review. We hope to see you again.

10/10 – Excellent

Jamie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff and very convenient
Séjour de 1 nuit en avril 2024
LH a répondu le 8 mai 2024
Thank you for staying with us at the Reston Inn & Suites in Spencer, Iowa. We appreciate you taking the time to leave us a review and please come see us again.

10/10 – Excellent

Tamara

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very affordable and comfortable
Séjour de 1 nuit en avril 2024
LH a répondu le 1 mai 2024
Thank you for choosing Reston Inn and Suites for your stay. We appreciate your time in leaveing us this review and happy to know we met your expectations. We hope to see you again. Stay Safe

10/10 – Excellent

Jamie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly and great amenities
Séjour de 1 nuit en avril 2024
LH a répondu le 1 mai 2024
Thank you for choosing to stay here with us. We appreciate the great review and i will be sure to share it with our staff. We hope to see you next trip. Stay Safe.

8/10 – Bien

Dawn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Family front desk, staff clean room
Séjour de 2 nuits en avril 2024
LH a répondu le 25 avr. 2024
Thank you for choosing Reston Inn & Suites for your visit to the Spencer area.We appreciate you taking the time to leave us this review.Please, come see us again.

10/10 – Excellent

Robert

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was great. Friendly and helpful. Property is nicely located not far from several restaurants. I would stay there again.
Séjour de 2 nuits en avril 2024
LH a répondu le 12 avr. 2024
Thank you for staying with us. We apperciate you taking your time to leave us a review. Stay safe and we will see you next time.

10/10 – Excellent

Tyler

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
LH a répondu le 12 avr. 2024
Thank you for staying with us. We apperciate youtakingf the time to leave us a review. Stay safe, see you next time.

6/10 – Acceptable

Molly

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This hotel was perfectly acceptable. Friendly staff at check-in. A little on the older side, so could use some updating, but not bad for the price. Breakfast was not amazing. Cold biscuits and gravy that neither of us could finish. Ther were other basic options, however.
Séjour de 1 nuit en mars 2024
LH a répondu le 12 avr. 2024
Thank you for staying with us. We appreciate you taking the time to leave a review. We are currently workingon updates - come stay again sometime so you can see them. I do apologize that the biscuits and gravy were cold, that is unacceptable. I will look into this, as well as pass this information along to all of our staff.

10/10 – Excellent

Tammie M

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Easy and friendly
Séjour de 2 nuits en mars 2024
LH a répondu le 19 mars 2024
Thank you for staying with us. We appreciate your timw in leaving us a review. I will share this with our staff. See you next time. Stay Safe.

10/10 – Excellent

Chase

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and nice rooms
Séjour de 1 nuit en mars 2024
LH a répondu le 14 mars 2024
Chase,Thank you for leaving us a review, and for taking the time to do so. We appreciate you choosing Reston Inn for your stay while in Spencer, Iowa. We hope to have you stay again. Stay safe.

10/10 – Excellent

SHANNON

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
nice
room was nice. floor needed vacuumed better. tv had issues but the front desk clerk was very nice and quickly got it figured out. would stay again if in the area.
Séjour de 1 nuit en février 2024
LH a répondu le 25 févr. 2024
Thank you staying with us. We appreciate you taking the time to leave us a review. We look forwars to your next visit. Stay Safe.

10/10 – Excellent

Darlene

Voyage en famille
Points forts : État et installations de l’hébergement
It was a great location for us being close to shopping and walking distance to a great restaurant. We enjoyed the hot tub,continental breakfast and the water dispenser. Great weekend with family!
Séjour de 2 nuits en février 2024
LH a répondu le 25 févr. 2024
Thank you for choosing Reston Inn & Suites for your stay. We are glad you enjoyed yourselves. We appreciate the review and look forward to your next visit. Stay safe.

10/10 – Excellent

Ashley

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great. Carpet in our room wasn’t very clean
Séjour de 1 nuit en février 2024
LH a répondu le 16 févr. 2024
Ashley, thank you for choosing Reston Inn & Suites. We appreciate your time in leaveing us this review. Please accept my a[pologies that your carpet didn't seem clean, please know we are in the middle of "deep cleaning and shampooing carpets", along with some updates. We are hopeful that you will visit us again sometime.

10/10 – Excellent

Beckie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a very good place to stay. The staff were awesome
Séjour de 1 nuit en février 2024
LH a répondu le 16 févr. 2024
Beckie, thank you for staying here with us. We appreciate you taking the time to leave us this review and for the positive words. I will be sure to share them with our team.Please come see us again.

10/10 – Excellent

Keaton

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was great hotel staff were amazing very helpful around the area. Check in was easy and fast.
Séjour de 2 nuits en janvier 2024
LH a répondu le 16 févr. 2024
Keaton, we appreciate your review and kind words, I will be sure to share this with our staff. Thank you for choosing us and we hope you will come again.

10/10 – Excellent

Diane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
LH a répondu le 16 févr. 2024
Thank you for staying here at the Reston INn & Suites in Spencer, Iowa. We appreciate your wonderful review and hope you will vistit us again.

8/10 – Bien

Michael

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
LH a répondu le 16 févr. 2024
We appreciate your time in leaving us feedback. Thank you for choosibng Reston Inn & Suites for your stay. We look forward to seeing you again.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Broken hot tub
We enjoy staying at this hotel, when their hot tub works. The last couple times it has been broken. I payed for my room through Hotels, so I was obligated to take it. As I was signing the paper I asked if the hot tub worked yet. The kind lady said no, they are waiting on a part. The only reason I went there was for the hot tub. Hotels offered me $25 when I talked with them about this. That wasn't good enough for me, so I declined and went to a different hotel. I guess I am out $122.08 now.
Séjour de 1 nuit en janvier 2024
LH a répondu le 15 janv. 2024
We do apologize that the parts ordered have been on back order, and that the hot tub has been down during your stays. Hopefully the part arrives soon, so it will be up and operating again.

10/10 – Excellent

Amy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very accommodating
Séjour de 1 nuit en décembre 2023
LH a répondu le 10 janv. 2024
Thank you for staying with us and for taking your time to leave us a review. We appreciate you. Please come visit us again.

10/10 – Excellent

Diane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
LH a répondu le 5 janv. 2024
Thank you for choosing to stay with us, we appreciate the great review. Please come see us again.

8/10 – Bien

kay

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
LH a répondu le 5 janv. 2024
We appreciate you taking the time to leave us a review. Thank you for staying with us and we hope you will come see us again.

10/10 – Excellent

Dawn

Séjour de 5 nuits en décembre 2023
LH a répondu le 16 févr. 2024
Thank you for the great review. We appreciate you taking the time to do so. Please come visit us again.

6/10 – Acceptable

kong

Voyage en groupe, Voyage avec des animaux de compagnie
Séjour de 1 nuit en décembre 2023
LH a répondu le 14 déc. 2023
We appreciate you taking the time to leave us a review.Thank you for staying with us. We hope you will visit us again. Stay Safe.

8/10 – Bien

Jerry

Voyage en famille
Points forts : Propreté, service et personnel
The front desk guy when we checked in on the holiday was very nice and helpful. The heater and refrigerator in the room were noisy, keeping me awake. The room was very clean.
Séjour de 1 nuit en novembre 2023
LH a répondu le 26 nov. 2023
Thank you for staying with us. We appreciate you taking the time to leave us a review and feedback. I do apologize for the noise from theheating unit and the refrigerator. I will let our maintenance department know and have these issues addressed immediately. Please come see us again. Happy Holidays and Stay Safe.

10/10 – Excellent

DIANE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
LH a répondu le 20 nov. 2023
Thank you for choosing to stay with us. We appreciat e your review. We hope to see you again sometime. Stay Safe.

10/10 – Excellent

Scott

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Good comfortable stay good hotel for the price plus Biscuits and Sausage gravy was delicious 😋
Séjour de 2 nuits en novembre 2023
LH a répondu le 20 nov. 2023
We appreciate you taking the time to leave us a review. Thank you for staying with us. Happy to hear you enjoyed your visit. Please come see us again.Stay Safe.

10/10 – Excellent

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023
LH a répondu le 21 nov. 2023
Thank you for staying with us and we appreciate your time in leaving us a great review.Until next time. Stay Safe.Happy Holidays

10/10 – Excellent

Shelley

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
LH a répondu le 16 nov. 2023
Shelley, Thank you for staying with us at the Reston Inn & Suites. We appreciate you leaving us a 10 rating review. We will see you next trip. Stay safe.

8/10 – Bien

Craig, Rapid City

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice beds, clean, comfortable.
Séjour de 1 nuit en novembre 2023
LH a répondu le 16 nov. 2023
We appreciate you taking the time to leave us a review. Thank you for choosing Reston Inn & Suites for your stay.Stay safe and see you next visit.

10/10 – Excellent

Allan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good people
Séjour de 3 nuits en novembre 2023
LH a répondu le 9 nov. 2023
Thank you for staying with us. We appreciate the wonderful review and we are happy to know we met your expectations. See you next time. Stay safe.

10/10 – Excellent

Linda

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was exceptionally clean and the staff was so friendly and helpful . They attended to our every need. Would definitely recommend this motel to anyone visiting Spencer.
Séjour de 2 nuits en novembre 2023
Dawn--Front Desk a répondu le 5 nov. 2023
Linda, thank you for the wonderful review! We try hard to keep all guests' happy and help with any needs that arise. We look forward to your next stay.

10/10 – Excellent

Ashley

Points forts : État et installations de l’hébergement
Great
Séjour de 1 nuit en octobre 2023
Front Desk a répondu le 5 nov. 2023
Thank you Ashley! Hope to see you soon, we will be here when you need us again.

10/10 – Excellent

Cheng Mor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy to get to and affordable!
Séjour de 2 nuits en octobre 2023
LH a répondu le 31 oct. 2023
We appreciate you taking the time to leave usd a review. Thank you for choosing Reston In & Suites. We look forward to seeing you again. Stay safe.

10/10 – Excellent

Linda

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent place to stay.
Séjour de 2 nuits en octobre 2023
LH a répondu le 31 oct. 2023
Thank you for staying with us. We appreciate your review. See you next time. Stay Safe.

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed on a road trip. The check-in was easy and the clerk was very friendly. We went to the prime rib restaurant next door. Popular with the locals. I would stay here again
Séjour de 1 nuit en octobre 2023
LH a répondu le 16 oct. 2023
Thank you for staying wit h us. We appreciate you taking the time to leave a review, and we are happy to know that we have met your expectations. Please come see us again. Stay Safe.

10/10 – Excellent

Richard

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
LH a répondu le 16 oct. 2023
We appreciate the great review! Thank you for staying with us while in Spencer, Iowa. We hope to see you again. Stay Safe.

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel
Better options available
The owners of this property seem to treat customers like an inconvenience. The cleaning staff only tended to my room twice over a ten-night stay, and when they did, did not replenish soap or shampoo. Avoid room 320 as it is right next to stairwell and this building sounds like there was never any insulation installed anywhere, you can hear EVERYTHING in that room.
Séjour de 8 nuits en septembre 2023
LH a répondu le 10 oct. 2023
Thank you for staying with and for leaving us feedback, we appreciate you. Our guests are never an inconvenience and i am sorry you felt this way. I apologize that housekeeping did not tend to you as they should have, and we will talk with them about this, as it is unacceptable. Unfortunately your room was at the end of the hall near the stairwell, I am glad we were able to move you to another room of your choosing, and that it was a quiet. We are hopeful that you will stay with us again in the future - come see the continuing updates and renovations.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value for this area
Great value for this area. Older hotel; but it is clean and well maintained. Customer service is some of the best we've experienced in awhile; and should be acknowledged. Breakfast is your typical (eggs, meat, sausage and gravy, yogurt, pastries, waffle machine, etc.) We would recommend bringing a fan or other "white noise" option due to thin walls and families traveling with children. There is a nice indoor pool that and spa that was being used by others while we were there.
Séjour de 2 nuits en septembre 2023
LH a répondu le 10 oct. 2023
We appriciate this review. Thank you for staying with us. We are happy to know that you had a good stay, enjoyed breakfast, and that our staff was curtious and helpful. Please come visit us again. Stay Safe.

10/10 – Excellent

Lon

Séjour de 1 nuit en octobre 2023
LH a répondu le 10 oct. 2023
Thank you so much for this review. We har glad to hear that your stay met your expectations. We hope you wuill choose Reston Inn & Suites again. Stay Safe.

8/10 – Bien

Brandee

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Séjour de 2 nuits en septembre 2023
LH a répondu le 10 oct. 2023
We appreciate the rview you have left for us. Please come see us again - and the upcoming updates.

8/10 – Bien

Jean

Points forts : Propreté
Séjour de 2 nuits en octobre 2023
LH a répondu le 10 oct. 2023
Thank you for staying with us, we appreciate you taking the time to leave a review. We are hopeful that you will choose to stay here at Reston Inn & Suites again sometime - giving you a chance to see the upcoming updates. Stay Safe

10/10 – Excellent

Brayden

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 2 nuits en octobre 2023
LH a répondu le 9 oct. 2023
Thank you for choosing Reston Inn & Suites for your stay while in Spencer. We appreciate you taking the time to leave us a review, and we are happy to know we met your expectations. See you next time. Stay Safe.

8/10 – Bien

Jack

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
LH a répondu le 8 oct. 2023
Thank you for staying with us while in Spencer, Iowa. We appreciate your time in leaving us a review. Have a great day and stay safe, see you next time.

10/10 – Excellent

Michael

Séjour de 1 nuit en juillet 2023
LH a répondu le 23 sept. 2023
We appreciate you taking the time to leave us this review. Thank you for choosing Reston Inn & Suites for your stay. We are happy to hear that we have met your expectations and are hopeful you will stay with us again, if the need arises. Stay safe.

10/10 – Excellent

Randy

Séjour de 1 nuit en septembre 2023
LH a répondu le 22 sept. 2023
Thank you for staying with us and we appreciate the great review. I am happy we met your expectations and hope you will visit us again in the future.

8/10 – Bien

Jen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Reston Inn is an unassuming property - it doesn't look like much from the outside or the property pictures, but give it a stay, you'll be glad you did. Every single staff member (I think I spoke with five here and there) I spoke with was friendly, helpful and efficient. The public areas are very clean and the rooms are as well. I was even impressed by how comfortable the beds were. The only reason that I didn't give an "Excellent" overall rating is because the swimming pool area had a very strong chlorine smell and the hot tub jets were barely moving the water. Also, while the pull out bed in the suite was nice, it definitely was not meant to sleep two people - we were counting on that for our stay. We all agreed that we'd stay at the Reston Inn again!
Séjour de 2 nuits en septembre 2023
LH a répondu le 22 sept. 2023
We appreciate you taking the time to leave us a review and I will be sharing your feedback with our staff. Very glad to hear that you will be choosing us again in the future. I do apologize for the chlorine smell being strong in the pool area and will be bringing the hot tub jets not functioning properly to maintenance. See you next time.