Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 713 avis sur 1081." "
10 – Excellent
713
Note de 8 – Bien, d’après 230 avis sur 1081." "
8 – Bien
230
Note de 6 – Acceptable, d’après 89 avis sur 1081." "
6 – Acceptable
89
Note de 4 – Médiocre, d’après 27 avis sur 1081." "
4 – Médiocre
27
Note de 2 – Terrible, d’après 22 avis sur 1081." "
2 – Terrible
22
9,2/10
Propreté
9,2/10
Service et personnel
9,0/10
Commodités
9,2/10
État et installations de l’hébergement
9,2/10
Écoresponsabilité
Avis
8/10 – Bien
Carmen
31 mars 2024
Carmen
Séjour de 1 nuit en mars 2024
10/10 – Excellent
Yannic
Voyage en famille
27 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon déjeuner et endroit propre et bien situé
Yannic
Séjour de 1 nuit en mars 2024
10/10 – Excellent
Eric
19 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Parfait
Eric
Séjour de 1 nuit en mars 2024
General Manager a répondu le 25 mars 2024
Dear Eric,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your experience with us. Thank you for choosing Tru by Hilton Portland Airport Area and we hope to welcome you back again soon.
8/10 – Bien
Maxime
Voyage en famille
12 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Maxime
Séjour de 3 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Maxime,Thank you for taking the time to rate our property. We're glad you enjoyed your visit, and we hope to see you again soon.
8/10 – Bien
Benito
6 janv. 2024
Benito
Séjour de 2 nuits en janvier 2024
6/10 – Acceptable
martin
Voyage de couple
4 janv. 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Accueil chaleureux au desk.
Le plancher de notre chambre était sale à notre arrivée, boule de cheveux ,nourriture,et boule de poussière qui roule au sol. Photos que nous avons montré.Le reste de la chambre semblait propre.
Quand nous avons avisé la réception, la dame a effectué le changement de chambre sans aucune obstination.
Une chose que je ne savais que je n’avait pas vue dans la description (le fait d’avoir le droit de chien â hôtel )
martin
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 8 janv. 2024
Dear Martin,Thank you for providing us with your feedback. We are pleased you received a warm welcome at our front desk. However, we are sorry to hear about the condition of your room upon your arrival. We take cleanliness seriously, and we are glad that our reception team was able to quickly accommodate a room change for you. We apologize for any inconvenience that may have been caused along with our pet-friendly environment and appreciate your understanding. Your feedback will greatly assist us in improving our service, and we hope to have the opportunity to welcome you back for a more flawless experience.
10/10 – Excellent
francis
Voyage en famille avec de jeunes enfants
30 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
francis
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Carole
13 nov. 2023
Carole
Séjour de 2 nuits en novembre 2023
8/10 – Bien
Robert
15 sept. 2023
Robert
Séjour de 3 nuits en août 2023
8/10 – Bien
Caroline
23 août 2023
Points forts : Service et personnel, état et installations de l’hébergement
Caroline
Séjour de 1 nuit en août 2023
10/10 – Excellent
Valerie
Voyage en famille avec de jeunes enfants
18 août 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bel hôtel neuf près de tout.
Valerie
Séjour de 1 nuit en août 2023
General Manager a répondu le 20 août 2023
Dear Valerie,It's delightful to know that our location was perfect for your needs. Thank you so much for the five-star rating and we hope to see you again soon.
8/10 – Bien
Melanie
8 août 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We liked the pool table and tha laundry room, and the room was very quiet.
Melanie
Séjour de 5 nuits en juillet 2023
General Manager a répondu le 12 août 2023
Dear Melanie, So glad to hear you enjoyed the pool table and our laundry facilities! Keeping things quiet and comfortable for our guests is a top priority for us at Tru by Hilton Portland Airport Area. Looking forward to having you with us again on your next visit.
8/10 – Bien
AnnSophie
Voyage de couple
28 juill. 2023
Points forts : Commodités
The breakfast is great!!
AnnSophie
Séjour de 2 nuits en juillet 2023
General Manager a répondu le 31 juill. 2023
Dear AnnSophie,Thank you for taking the time to let us know about your stay at Tru by Hilton Portland Airport Area. We are delighted to hear that you enjoyed our delicious breakfast options and we trust that your room was clean and comfy. Please come back and see us again soon!
8/10 – Bien
sylvie
Voyage de couple
25 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très propre et près de l’autoroute
sylvie
Séjour de 2 nuits en juillet 2023
Jason a répondu le 25 juill. 2023
Thank you for your review! We look forward to your next travels with us!
10/10 – Excellent
Nancy
21 juill. 2023
Nancy
Séjour de 1 nuit en juillet 2023
Jason a répondu le 23 juill. 2023
Thank you very much for your review and choosing to stay at Tru by Hilton Portland Airport Area. Our team works hard to provide a clean and comfortable experience, so we are glad you appreciate our accommodations. It was a pleasure hosting you, and we look forward to welcoming you back.
4/10 – Médiocre
Rene
Voyage en famille
17 juill. 2023
Points faibles : Service et personnel
A notre arrivé la personne a l’accueil était tellement bête que l'on se sentait de trop. On a demandé un couverture supplémentaire deux jours de suite, que l'on a jamais reçu et même chose pour les serviettes. On était pas a notre premier fois dans cette hotel mais c'est la pire, en un ans le service au pourri et la propreté des chambre est passable. Je ne conseille plus cette hotel. Déjeune bon mais toujours la même chose a chaque matin, aucun variante.
Rene
Séjour de 3 nuits en juillet 2023
Jason a répondu le 18 juill. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
10/10 – Excellent
MARIE-JOSEE
13 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
MARIE-JOSEE
Séjour de 1 nuit en juillet 2023
General Manager a répondu le 16 juill. 2023
Dear Marie,It was a delight hosting you at Tru by Hilton Portland Airport Area, and we appreciate you taking the time to leave such an excellent review and rating. Anytime your adventures bring you back this way, you can count on us to meet all your expectations. Thank you!
10/10 – Excellent
Bertrand
18 juin 2023
Bertrand
Séjour de 1 nuit en juin 2023
Jason a répondu le 18 juill. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
4/10 – Médiocre
Sarah
14 juin 2023
Sarah
Séjour de 1 nuit en juin 2023
Jason a répondu le 18 juill. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
10/10 – Excellent
danie
Voyage en famille
2 juin 2023
Points forts : Service et personnel, état et installations de l’hébergement
Propre, pratique et agréable!
danie
Séjour de 3 nuits en mai 2023
General Manager a répondu le 3 juin 2023
Dear Danie,Thank you for choosing our hotel and for sharing your excellent review. It's wonderful that our accommodations were up to your standards, and we trust you had a fantastic trip. If you're ever back in the area, please return to stay with us again.
8/10 – Bien
Marie-Pier
Voyage en famille avec de jeunes enfants
27 mai 2023
Points forts : Propreté, état et installations de l’hébergement
Marie-Pier
Séjour de 2 nuits en mai 2023
Jason a répondu le 18 juill. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
10/10 – Excellent
Zoée
Voyage en famille
23 mai 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nous reviendrons si nous revenous dans le coin, tout était parfait, merci encore!
Zoée
Séjour de 2 nuits en mai 2023
General Manager a répondu le 26 mai 2023
Dear Zoée,Thanks so much for your excellent review! It was our pleasure to serve you, and we're delighted that your stay was exceptional. Our team looks forward to welcoming you back the next time you're in town.
8/10 – Bien
Vanessa
Voyage en groupe
11 avr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great spot close to the airport and 15 min away from the old port/commercial street. Close to multiple chain restaurants like chipotle and Starbucks.
The room are new so it’s clean and well designed
Vanessa
Séjour de 3 nuits en avril 2023
General Manager a répondu le 12 avr. 2023
Dear Vanessa,Your positive review is highly appreciated! We are so happy our location provided much-needed convenience, and we trust our accommodations made for the ideal place to rest here in Portland. Come back anytime!
8/10 – Bien
martin
Voyage de couple
11 avr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
martin
Séjour de 2 nuits en avril 2023
10/10 – Excellent
Maxime
Voyage en famille avec de jeunes enfants, Voyage en famille
7 mars 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel très propre
Maxime
Séjour de 3 nuits en mars 2023
General Manager a répondu le 10 mars 2023
Dear Maxime,It was a pleasure hosting you at Tru by Hilton Portland Airport Area! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again during your next trip.
10/10 – Excellent
Patricia
Voyage de couple
4 mars 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lit confortable, la chambre était grande. Bien situé.
Patricia
General Manager a répondu le 5 mars 2023
Dear Patricia,At Tru by Hilton Portland Airport Area, we know that our guests have busy days, so we want to make sure they have comfortable accommodations to come back to each evening. It is wonderful to hear we succeeded with you and you were impressed with our spacious rooms and comfortable bed. Please come see us again the next time you're in the area.
10/10 – Excellent
Voyageur vérifié
Voyage en famille
28 nov. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tres bon rapport qualité prix. A proximité des centres commerciaux. Les autoroutes principales sont tout près
Voyageur vérifié
Séjour de 2 nuits en novembre 2022
General Manager a répondu le 30 nov. 2022
Thank you for staying at Tru by Hilton Portland Airport Area! We're thrilled our accommodations added up to a great value for you, and it sounds like our location was a hit too. Safe travels ahead, and we'd love to serve you anytime your travels bring you this way!
4/10 – Médiocre
Gérald
Voyage de couple, Voyage d’affaires
10 nov. 2022
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Bruit infernal provenant d’une démolition d’un viaduc à proximité. Chambre avec beaucoup de poiles de chat
Gérald
Séjour de 1 nuit en novembre 2022
General Manager a répondu le 12 nov. 2022
Dear Gérald,We are disappointed to hear that you encountered a few issues during your stay. If there is ever anything less than satisfactory, do not hesitate to reach out to our front desk. We would've loved to find a solution for you. If you are ever back in the Portland area, we hope to have another chance to impress you.
10/10 – Excellent
Roby
8 oct. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Je recommande
Très bien, même excellent.
Roby
Séjour de 1 nuit en octobre 2022
General Manager a répondu le 10 oct. 2022
Dear Roby,Thank you for taking the time to share your experience at Tru by Hilton Portland Airport Area. We love hearing you had such a great stay and appreciate your kind recommendation. Come see us again soon!
8/10 – Bien
Rene
26 août 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Rene
Séjour de 3 nuits en juillet 2022
4/10 – Médiocre
Deyanira
1 août 2022
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Bel endroit, bon déjeuner, mais lorsque nous sommes arrivés à 23h30 kotre chambre n'avait pas été nettoyé. Donc nous avons patienté 30 minutes aucune compassion!
Deyanira
Séjour de 2 nuits en juillet 2022
10/10 – Excellent
Marie Josee
Voyage en groupe
18 avr. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Marie Josee
Séjour de 2 nuits en avril 2022
10/10 – Excellent
Revenge Gaming
Voyage en groupe
14 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff
Revenge Gaming
Séjour de 3 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Dear Revenge, Thanks so much for your kind review. Our staff will be thrilled to hear that they made your stay with us at Tru by Hilton Portland Airport Area a great one! Please come see us again the next time you're in the area.
10/10 – Excellent
Lisa
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient access to the 295 and Maine Turnpike 95.
Great continental breakfast.
Lisa
Séjour de 2 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Dear Lisa,We are so happy you chose Tru by Hilton Portland Airport Area during your travels. It's wonderful to know that our convenient location and delicious breakfast helped make your stay great. Thank you for your review, and we hope to see you again soon for another five-star experience.
10/10 – Excellent
Francisco
Voyage en famille
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice alternative
Francisco
Séjour de 3 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Francisco,Thank you for your perfect rating. We trust you had a great stay at Tru by Hilton Portland Airport Area and look forward to welcoming you back soon.
8/10 – Bien
James
8 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
James
Séjour de 4 nuits en mai 2024
8/10 – Bien
Michael
2 mai 2024
Points forts : État et installations de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
6/10 – Acceptable
Denise
Voyage de couple
29 avr. 2024
Points forts : Propreté, commodités
Standard hotel experience. Definitely needs a decor update, but rooms are clean and was good for one night.
Denise
Séjour de 1 nuit en avril 2024
General Manager a répondu le 30 avr. 2024
Dear Denise,Thank you for your review. We're glad to hear you enjoyed our high standards of cleanliness and appreciate your feedback about the decor. Our team is always seeking new ways to improve, so your input is valuable. It would be our pleasure to host you again anytime!
10/10 – Excellent
willette
Voyage de couple
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was great it's modernized vibrant colors very clean 👌 the Staff was fantastic, i would definitely go back. Recommend
willette
Séjour de 2 nuits en avril 2024
General Manager a répondu le 26 avr. 2024
Dear Willette, We're thrilled to hear that you had a fantastic experience at Tru by Hilton Portland Airport Area! Thank you for your kind words about our atmosphere, cleanliness, and staff. Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future.
10/10 – Excellent
Glenn
Voyage d’affaires
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location plenty of food options, Mall nearby, place was clean, staff was friendly, even breakfast was ok.. I did miss out on my points from booking through Expedia. Live and learn… price shop, then call Customer service and they’ll match-
Glenn
Séjour de 1 nuit en avril 2024
General Manager a répondu le 26 avr. 2024
Dear Glenn,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our convenient location, cleanliness, friendly staff, and breakfast options. We look forward to welcoming you back for another enjoyable stay at Tru by Hilton Portland Airport Area.
10/10 – Excellent
Michelle
23 avr. 2024
Michelle
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Michele
Voyage en famille
19 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very clean and in a great location. When walking into the hotel it has cozy couches and all day coffee which you don’t always find. The breakfast was great for a free breakfast. Our room was comfy, big tv and I loved the smell of the soap and shower products. Overall it was a great property and stay! I would definitely stay there again and recommend to friends and family!
Michele
Séjour de 3 nuits en avril 2024
General Manager a répondu le 21 avr. 2024
Dear Michele,Thank you so much for the five-star review. We are so pleased to hear you enjoyed our convenient location and many comfortable, cozy amenities. We hope you will stay with us again for another peaceful stay!
10/10 – Excellent
Brian
Voyage de couple
19 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient, right off the highway and only a few miles from downtown.
Brian
Séjour de 1 nuit en avril 2024
General Manager a répondu le 21 avr. 2024
Dear Brian,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was truly a pleasure having you here, and we hope you return soon!
10/10 – Excellent
Katya, Islesford
17 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Katya
Séjour de 1 nuit en avril 2024
2/10 – Terrible
Daniela
14 avr. 2024
Points faibles : Propreté
Daniela
Séjour de 1 nuit en mars 2024
6/10 – Acceptable
Donald
Voyage de couple
14 avr. 2024
Points faibles : Propreté
Overall a modern looking facility that reminds me of a European hotel. The bed was clean and comfortable but there were spots on the floor that looked like someone spilled something and it was never cleaned. Also the toilet paper holder looked soiled, like something was spread over the back of the holder...not pleasant. The heater seemed to overheat the room no mater what it was set for. I tried calling the front desk but no one answered. There were no instructions by the phone on how to contact the front desk.
Donald
Séjour de 1 nuit en avril 2024
General Manager a répondu le 15 avr. 2024
Dear Donald,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience faced and lapse in service received and thank you for leaving feedback so we may help improve the experience of future guests. We hope you will consider staying with us again.
10/10 – Excellent
Jason
14 avr. 2024
Jason
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Joshua
Voyage en famille avec de jeunes enfants
13 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was clean and modern. Gym open 24/7 nice selection. Breakfast was a plus especially with the kiddos.
Joshua
Séjour de 2 nuits en avril 2024
General Manager a répondu le 15 avr. 2024
Dear Joshua,It was a pleasure hosting you at Tru by Hilton Portland Airport Area! We're glad our clean rooms, 24-hour gym, and tasty breakfast added to your experience. The next time you're in the area, please come see us again.
10/10 – Excellent
Debra
Voyage en famille, Voyage de couple
9 avr. 2024
Points forts : Commodités, état et installations de l’hébergement
Like no carpets in room, efficient use of space, pool table, mini store selection and hot breakfast
Debra
Séjour de 1 nuit en avril 2024
General Manager a répondu le 10 avr. 2024
Dear Debra,Thank you for choosing Tru by Hilton Portland Airport Area. We are glad you enjoyed our well-appointed accommodations and tasty breakfast. Please make sure to stay with us again soon!
8/10 – Bien
Jacquelyn
Voyage en famille, Voyage d’affaires
8 avr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
I like staying at Tru because it is convenient and a simple layout of the floors. My only negative of our stay was the Check-In person, Marian, was somewhat "snobby" when he told me that my Digital Key would not work because I booked through a 3rd Party site. I understand that I did not go through the Hilton site, but I get better deals and better service through Expedia. It was not necessary for him to announce that I didn't book directly through Hilton.
Jacquelyn
Séjour de 1 nuit en avril 2024
General Manager a répondu le 10 avr. 2024
Dear Jacquelyn,Thank you for taking the time to leave a review. We apologize for any lapse of customer service you experienced during your stay, as this is not reflective of the high quality of service synonymous with the Hilton name. We will address your feedback to help us evolve as a resort and hope you will consider staying with us again soon.