Extérieur

Baymont by Wyndham South Haven – Avis

2.5 out of 5
Baymont by Wyndham South Haven
1555 Phoenix Rd, I-196 Exit 20, South Haven, MI

Avis

7,4

Bien

Note de 10 – Excellent, d’après 275 avis sur 1002." "
Note de 8 – Bien, d’après 350 avis sur 1002." "
Note de 6 – Acceptable, d’après 209 avis sur 1002." "
Note de 4 – Médiocre, d’après 108 avis sur 1002." "
Note de 2 – Terrible, d’après 60 avis sur 1002." "

7,8/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

7,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Gladys M

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel
TV in room wasnt working. when front desk was contacted no assistance was provided. I requested a change in room and was told no rooms were available.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Randall

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Manager a répondu le 22 mai 2024
Hello Randall, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Bien

Kenneth

Voyage en famille
Points forts : État et installations de l’hébergement
It was a nice place to spend the night on our way north. Breakfast food was not good at all.
Séjour de 1 nuit en mai 2024
Manager a répondu le 22 mai 2024
Hello Kenneth,Thank you for sharing your feedback with us. We appreciate knowing what aspects of your stay met your expectations and where there is room for improvement. We suggest contacting our management team directly to address any further concerns regarding your experience with the breakfast offerings.

4/10 – Médiocre

Leah

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The elevator feels extremely unsafe, room was clean and as expected for price. The elevator doors do not close properly, it does not go up or down smoothly. We had to try 6 times each time to get the doors to close. Would not stay again based up the safety concerns.
Séjour de 2 nuits en avril 2024
Manager a répondu le 17 mai 2024
Hello Leah, We appreciate your feedback regarding your recent stay with us. Your comments will be shared with our maintenance team for further review and improvement. The safety and comfort of our guests are a top priority, and we apologize for any inconvenience this may have caused. Thank you for bringing this to our attention.

6/10 – Acceptable

Lesa

Séjour de 2 nuits en avril 2024
Manager a répondu le 21 mai 2024
Hello Lesa, We are glad to hear that you stayed with us. Should you have any concerns you would like to share, please don't hesitate to reach out to our team. Your feedback is truly valued.

8/10 – Bien

Jim

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice visit. Great waffles. Elevator needs some work. Overall great stay.
Séjour de 3 nuits en avril 2024
Manager a répondu le 25 avr. 2024
Hello Jim,Thank you for your positive feedback on our waffles. We appreciate your comments regarding the elevator and will share them with the team for improvement. We hope to welcome you back for another great stay soon.

10/10 – Excellent

Jack

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was good, for the price
Séjour de 1 nuit en avril 2024
Manager a répondu le 15 avr. 2024
Hello Jack,We appreciate you taking the time to share your feedback with us. You certainly made our day by appreciating our affordable rates and your stsay was good. We hope to serve you again.

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Manager a répondu le 13 avr. 2024
Hello Kevin,We are thrilled to hear you had an excellent stay with us! If you have any further comments or need assistance, please don't hesitate to contact us. We hope to welcome you back soon!

10/10 – Excellent

Janice

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The motel was being remodeled so not as neat as it usually would be, but was clean. The pool and hot tub were wonderful. The bathroom was cramped. There was just a chair for the desk, not one for comfortable sitting.
Séjour de 4 nuits en mars 2024
Manager a répondu le 29 mars 2024
Hello Janice,We appreciate your feedback on your recent stay with us. We're glad to hear you enjoyed our pool and hot tub facilities. Your comments about the room condition will be shared with our team for further improvements. We hope you had a relaxing time and were able to make the most of our amenities during your visit.

2/10 – Terrible

Ashlynn

Séjour de 1 nuit en mars 2024
Manager a répondu le 9 avr. 2024
Hello Ashlynn, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any issues you may have encountered during your stay. We value your feedback and would like the opportunity to address your concerns.

2/10 – Terrible

Justin

Voyage en famille
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
Manager a répondu le 22 févr. 2024
Hello Justin,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and hope to have the opportunity to improve your experience in the future.

8/10 – Bien

Marci, Lincoln

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Manager a répondu le 21 févr. 2024
Hello Marci, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Acceptable

Frank

Points faibles : Propreté, état et installations de l’hébergement
UNDER RENOVATION
The hotel was under massive renovation and in the description there was no mention of that. Dust and everything torn up all over. Noise from morning till late afternoon of pounding hammers and saws. I was trying to rest after a medical procedure and it was impossible. The breakfast that was advertised was not mentioned at check in or looked like it was possible with the lobby under renovation Lady who checked me in wasn't friendly in the least, Mattresses hard as a rock, can feel the bedsprings against your skin. I would never stay there again due to the lack of letting customers know what the situation is.
Séjour de 2 nuits en février 2024
Manager a répondu le 17 févr. 2024
Hello Frank, We apologize for any inconvenience you experienced during your stay. Our renovation was necessary to enhance our facilities and we understand that it may have resulted in some inconveniences. We apologize if the noise and dust affected your ability to relax. We strive to ensure that all guests are informed of any disruptions, and we regret if this information was not adequately communicated to you. We appreciate your feedback and will use it to improve our communication procedures. We hope to have the opportunity to serve you again in the future.

10/10 – Excellent

Estel and Rita

Voyage en groupe
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Manager a répondu le 8 janv. 2024
Hello Estel and Rita,We are delighted to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, so it is fantastic to know that we met all your expectations. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.

2/10 – Terrible

Thomas

Séjour de 1 nuit en décembre 2023
Manager a répondu le 1 févr. 2024
Hello Thomas, We're sorry to hear that you didn't have a positive experience during your stay. We would appreciate it if you could contact our team directly so we can address any issues you may have encountered. We value all guest feedback and strive to provide the best experience possible.

10/10 – Excellent

Inoctium

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 19 déc. 2023
Hello Inoctium,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The people at the front desk were so friendly!! Little get away for me and my fiancé for a two year anniversary it was the best!!!
Séjour de 1 nuit en décembre 2023
Manager a répondu le 16 déc. 2023
Dear Guest,Thank you for choosing our hotel to celebrate your two year anniversary! We're delighted to hear that our friendly front desk staff made your stay memorable. It's always our goal to provide exceptional service to our guests. We hope to welcome you back for future special occasions.

8/10 – Bien

Derrick

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
Manager a répondu le 16 nov. 2023
Hello Derrick,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive overall experience during your stay. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. We appreciate your patronage and hope to welcome you back in the future!

10/10 – Excellent

Hoijung

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 1 nuit en novembre 2023
Manager a répondu le 14 nov. 2023
Hello Hoijung,Thank you for sharing your positive feedback! We are thrilled to hear that you had a pleasant stay with us. Our team takes pride in delivering excellent service and ensuring our guests' satisfaction. We hope to have the opportunity to welcome you back again in the future.

10/10 – Excellent

susan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We always stay here when we travel to South haven to visit our family. It has always been a nice stay.
Séjour de 3 nuits en novembre 2023
Manager a répondu le 9 nov. 2023
Hello susan,Thank you for choosing our hotel as your preferred accommodation during your visits to South Haven. We are delighted to hear that you have consistently enjoyed your stays with us. Should you have any specific feedback or requests for future visits, please don't hesitate to let us know. We look forward to welcoming you back on your next trip.

10/10 – Excellent

KatieyClare

Séjour de 1 nuit en octobre 2023
Manager a répondu le 25 nov. 2023
Hello KatieyClare,We appreciate your perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon!

6/10 – Acceptable

christine

Points forts : Propreté, service et personnel
The elevator didn’t work well and the lick on the room i was staying in wouldn't lock without working it but I got what i paid for . . .
Séjour de 3 nuits en octobre 2023
Manager a répondu le 5 nov. 2023
Hello christine,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the elevator and the issue with the room lock. We appreciate your understanding that the stay aligned with the price you paid. We value your feedback and will use it to improve our services.

10/10 – Excellent

Jenny

Séjour de 1 nuit en octobre 2023
Manager a répondu le 21 nov. 2023
Hello Jenny,Thank you for taking the time to share your positive review of our hotel! We're delighted to hear that you had an enjoyable experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another fantastic stay.

8/10 – Bien

willard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en octobre 2023
Manager a répondu le 30 oct. 2023
Hello willard,Thank you for sharing your feedback with us. We appreciate your positive rating and value your opinion. If there is anything specific you would like to mention about your stay, kindly reach out to our management team who will be glad to assist you further.

10/10 – Excellent

Richard and Sadie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quiet, relaxing, comfortable stay
I only stayed at South Haven for the night. It was very comfortable and it was fun. I would definitely be staying there again. Thank you!
Séjour de 1 nuit en octobre 2023
Manager a répondu le 29 oct. 2023
Hello Richard and Sadie,We're thrilled to hear that you had a comfortable and fun stay at South Haven! We would be happy to welcome you back in the future. Thank you for your kind words!

8/10 – Bien

Kevin

Séjour de 1 nuit en septembre 2023
Manager a répondu le 28 oct. 2023
Hello Kevin,Thank you for your highly rated review! We're thrilled to have exceeded your expectations during your stay. We hope to welcome you back soon!

6/10 – Acceptable

Rolando

Voyage en famille, Voyage en groupe
Good place to stay one or two nights
Séjour de 2 nuits en octobre 2023
Manager a répondu le 25 oct. 2023
Hello Rolando, Thank you for your positive feedback! We're glad you enjoyed your stay with us. We hope to welcome you back another time.

8/10 – Bien

John

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Staff was nice, but probably won't book again.
I know it's location is in a summer vacation town, but it wasn't worth $140/night. The elevator was questionable as to it's functionality and safety, lots of door dings and scrapes along the walls, missing paint, the desk chair in room 222 leaned back as if it was a broken recliner.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 25 oct. 2023
Hello John, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and appreciate you bringing these issues to our attention. We will address them promptly to ensure a better experience for future guests.

6/10 – Acceptable

david

Voyage en famille
Points forts : État et installations de l’hébergement
Would have a been a ice night except for the barking door at 3 in the Mai ring that probably woke up entire 3rd floor
Séjour de 1 nuit en octobre 2023
Manager a répondu le 1 nov. 2023
Hello david, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We strive to maintain a peaceful environment for our guests and will address this matter with our team to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful experience in the future.

6/10 – Acceptable

Bryanna

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The property needs a lot of updating. Smelled like smoke.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 25 oct. 2023
Hello Bryanna, We apologize for any inconvenience caused. We appreciate your feedback and will work towards addressing the issues mentioned. Thank you for bringing this to our attention.

6/10 – Acceptable

David

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Bad elevator, area around grounds filled with trash.
Séjour de 5 nuits en octobre 2023
Manager a répondu le 22 oct. 2023
Hello David,We apologize for the inconvenience caused by the elevator and the cleanliness issues around the premises. Your feedback has been noted and will be addressed promptly. Thank you for bringing this to our attention.

8/10 – Bien

Lauren

Voyage de couple
Points faibles : Propreté
Found random hairs, as if the room had not been properly cleaned before our stay. Curtain was torn.
Séjour de 2 nuits en octobre 2023
Manager a répondu le 21 oct. 2023
Hello Lauren,We apologize for the inconvenience caused during your stay. Please rest assured that we will investigate the cleanliness and maintenance issues in order to improve our services. Thank you for bringing this to our attention.

6/10 – Acceptable

Kristen

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Noisy room next door. Mold ,black around bottom of shower. Needs a good cleaning .
Séjour de 1 nuit en octobre 2023
Manager a répondu le 19 oct. 2023
Hello Kristen, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly. Thank you for bringing them to our attention.

4/10 – Médiocre

Emily

Séjour de 2 nuits en octobre 2023
Manager a répondu le 9 nov. 2023
Hello Emily, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. We recommend reaching out to our management team directly regarding any concerns you may have. We hope to have the opportunity to serve you better in the future.

8/10 – Bien

Joseph

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, quiet, good value
Séjour de 1 nuit en octobre 2023
Manager a répondu le 19 oct. 2023
Hello Joseph,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, quiet, and a good value. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!

6/10 – Acceptable

Mike

Points forts : Propreté
Not worth paying $180
I would say this hotel is at best $100/night. I paid $180. The walls are paper thin as I could hear the neighbors discussions as they were speaking to each other in normal tone. There was a musty smell in the room and front desk area was filthy. The breakfast was simple… no hot foods. The hotel is definitely showing its age. Only thing going for this hotel is the location.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 14 oct. 2023
Hello Mike,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your comments and will pass them along to our team for further improvement. We hope to have the chance to better serve you in the future.

2/10 – Terrible

Christine

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Very aged, pool small elevator had major issues, staff was not personal nor cared about customer service. phone kept ringing off the hook even when picked up. Reservation made in July and noted a pet. Checked in October & checked we have a pet, clerk put us on 2nd floor. Got in room, unpacked, completely naked to change clothes & they came to our room and said that we had o move to first floor because we have a pet. We refuse to move sin e we had to be at a event in 45 minutes, & their fault for assigning us a Wrong room. Web said they had a bar...not. Just horrible.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 14 oct. 2023
Hello Christine,We sincerely apologize for the inconveniences you experienced during your stay. We are very sorry for the mix-up with your pet-friendly room and the confusion caused by our staff. We will make sure to address these issues and improve our services.

8/10 – Bien

Gary

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 14 oct. 2023
Hello Gary,Thank you for your feedback. We appreciate your generous rating and are delighted to have provided you with a great experience. We look forward to welcoming you again soon.

10/10 – Excellent

Theresa

Points forts : Propreté, service et personnel
They are working on the outside of the building. It was is good stay for the price
Séjour de 1 nuit en octobre 2023
Manager a répondu le 14 oct. 2023
Hi Theresa,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant amidst the remodelling. We hope to have the pleasure of hosting you again soon.

10/10 – Excellent

Jonathon

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
Manager a répondu le 13 oct. 2023
Hello Jonathon,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 – Bien

Tamara

Voyage en famille
Points forts : Service et personnel, confort de la chambre
The elevator, hallways, pool, and hot tub need a lot of real scrubbing and cleaning. Service was wonderful in the breakfast area though! Thank you!
Séjour de 3 nuits en octobre 2023
Manager a répondu le 11 oct. 2023
Hi Tamara,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel
Room wasn’t bad at all. But the service was bad and very rude.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 11 oct. 2023
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 – Acceptable

Paul

Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Had a pet room, and there was a strong odor in the room that persisted both days I stayed, I assume from the carpet. Beds and floors seemed clean.
Séjour de 2 nuits en octobre 2023
Manager a répondu le 11 oct. 2023
Hello Paul,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 – Excellent

Denis

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 11 oct. 2023
Hello Denis,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 – Excellent

Vincent

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very accommodating for our family
Séjour de 2 nuits en octobre 2023
Manager a répondu le 10 oct. 2023
Hello Vincent,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 – Médiocre

Amanda, McCordsville

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
When your property is under renovation you should probably let people know that. Also, when doing so, workers should not be banging around at 6:00 am. There is no parking for your guests when you allow workers to use the spaces for their own vehicles and equipment.
Séjour de 2 nuits en octobre 2023
Manager a répondu le 9 oct. 2023
Hello Amanda,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 – Terrible

Estevan

Séjour de 1 nuit en octobre 2023
Manager a répondu le 10 oct. 2023
Hello Estevan, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 – Excellent

Orhan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 7 oct. 2023
Hello Orhan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 – Acceptable

Jimmy

Points forts : Service et personnel
Uncomfortable bed, noise and vibration from people walking in hall
Séjour de 3 nuits en septembre 2023
Manager a répondu le 5 oct. 2023
Hello Jimmy ,Hello Jimmy, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed. We hope you will return so that we can provide you an even superior experience.

8/10 – Bien

Betty

Points forts : Service et personnel
Séjour de 1 nuit en septembre 2023
Manager a répondu le 1 oct. 2023
Hello Betty,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.