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Hotel Palazzo Guardati – Avis

4 out of 5
Hotel Palazzo Guardati
Via S. Antonino 24/26, Sorrento, NA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 177 avis sur 330." "
Note de 8 – Bien, d’après 110 avis sur 330." "
Note de 6 – Acceptable, d’après 23 avis sur 330." "
Note de 4 – Médiocre, d’après 9 avis sur 330." "
Note de 2 – Terrible, d’après 11 avis sur 330." "

9,2/10

Propreté

9,0/10

Service et personnel

7,8/10

Commodités

8,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Ralph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Le petit déjeuner laisse à désirer. Pas à la hauteur d’un 4 étoiles.
Séjour de 2 nuits en août 2019
Emanuela a répondu le 8 sept. 2019
Dear Guest, thank you for your review. The next time please come in reception before your departure and give us another chance. Best regards.

10/10 – Excellent

Francois

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien placé! Bons (petit) déjeuners!
Basé 3 jours pour aller visiter Pompei, Vésuve et boire du limoncello...parfait!
Séjour de 3 nuits en juin 2018
Marco a répondu le 14 juin 2018
Merci beaucoup pour tout. Cordialement

6/10 – Acceptable

christine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hôtel très bien situé
Hôtel de charme situé au coeur de Sorrente destination idéale pour des excursions car très bien desservi par les transports en commun

8/10 – Bien

Luc

Points forts : Propreté, service et personnel

8/10 – Bien

annie guillon, PARIS FRANCE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
ANNIE GUILLON
un très bon séjour, proche de tous les restaurants et activités.

10/10 – Excellent

Evonne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the rooftop pool & lounging area as well as the amazing views from there. The property was well located.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Charles, Clarkston

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location when first arriving and to all shops.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Alice

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very French renaissance feel. Sofa bed mattress needs an upgrade. There was a tea kettle but no tea cups. I know i could have asked. Breakfast was plentiful with unique jiuces. More eggs would have been nice.
Séjour de 1 nuit en avril 2024

8/10 – Bien

SORAYA

Séjour de 3 nuits en avril 2024

8/10 – Bien

Tuva Lise

Séjour de 1 nuit en novembre 2023
EMANUELA a répondu le 6 nov. 2023
Dear Guest,thank you for your review. It is very important for us. We wait you soon in Sorrento again.Best regards

6/10 – Acceptable

Mau

Voyage de couple
Points forts : Commodités
Goood location
Séjour de 4 nuits en octobre 2023
EMANUELA a répondu le 6 nov. 2023
Dear Guest,thank you for your review. It is very important for us. We wait you soon in Sorrento again.Best regards

10/10 – Excellent

ELSA

Séjour de 3 nuits en septembre 2023
EMANUELA a répondu le 6 nov. 2023
Dear Guest,thank you for your review. It is very important for us. We wait you soon in Sorrento again.Best regards

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel, confort de la chambre
Poor
-Selected a double bed and found 2 singles pushed together. Complained to duty manager and he could only provide a topper maybe, the next day (i had to ask for it he never offered a solution,) - amenities in bathroom =only shower gel. No body lotion no shampoo, nothing..just a very bad shower gel - some lights in room not working in the ceiling, i requested them to be fixed, as we couldnt see properly without ..= nothing - breakfast....coffee (in italy mind you) was very bad and 1 type of ham and 1 type of cheese. Some sweet options yes. -breakfast in the room option- only coffees and cereals are included with the basic charge..everything else you have to pay extra...so ham and cheese extra, egg ..extra...pls note we were also told not to go for breakfast at 9am as room is too small... -room amenties - no kettle no coffee machine no slippers no robe -worse thing also room was near housekeeping room. chaos laughing and shouting from 7am, impossible to rest and sleep past 7am on holiday after 7hrs traveling, and continuing all day including afternoon hours 2pm 3pm where we tried to have a small rest on some days..impossible as complete chaos and noise at those hours. Rude staff in general and even when we saw a cockroach outside room at night and phoned reception, he had no spray and told me it will go away tranquillo. Thats it
Séjour de 3 nuits en août 2023

2/10 – Terrible

Haideh

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to shops and very central but the facility was on the very limitted items in room .no showercaps, no conditioner or lotion was in rooms. They have closed the roof due to rain we were not allowed to even sit there . Our window opened to another private appartment looking at theur ugly kitchen.Actually that was the only reason for me to choose this hotel.Breakfast was good
Séjour de 2 nuits en août 2023
EMANUELA a répondu le 31 août 2023
Dear Guest,we are very apologyze for your bad review. All our staff work every days for to give all our guests an enjoyable stay. During your stay was rainy so was been impossible to open our roof terrace. It is not depend of us and we are very sorry that the guests not understand it. We are in the historical centre of Sorrento so our superior room don't have a view. We hope to meet you in Sorrento again.Best regards.

8/10 – Bien

Anne

Séjour de 5 nuits en août 2023

10/10 – Excellent

Donna

Voyage en famille
Points forts : Commodités
Lovely room, great roof top, perfect location. Staff was excellent
Séjour de 3 nuits en juillet 2023
EMANUELA a répondu le 31 août 2023
Thank you for your good review. We wish you all the best.

10/10 – Excellent

Mikaela

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Eliana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This location is magnificent, just off the Tasso main square and all of the shopping streets. So many food options and easy access to the marina/ports. Sorrento is a great base to see the Amalfi Coast. Easy access by Ferry or Train from Naples to get there. Once in Sorrento you can do all of the Amalfi Coast by coach, boat, ferry, however you choose to. Everywhere on the coast has stairs but Sorrento is probably the best one to get to and from places without too many. You cannot avoid coming up from the port to the town without the stairs but if you have luggage, there is a lift at the end of the port that will get you up. The sunsets are amazing and all our tours that we booked from here had easy meeting points. It is also a good location to get to Pompeii. This hotel has a pool which is a huge bonus. It gets so hot in the summer that it is perfect to just sit in when you've had a day out. And unlike other hotels, you do not have to pay for access.
Séjour de 3 nuits en juillet 2023
emanuela a répondu le 20 juill. 2023
Dear Guest,thank you for your good review. We wait you soon in Sorrento again.Best regards.

8/10 – Bien

Alexandre

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recomendo próximo aos principais pontos
O hotel muito confortável , super localizado e limpo, próximo a todas áreas importantes da cidade Super recomendo , café da manhã simples , mas atendia , tivemos apenas um problema com a recepcionista da manhã , muito grosseira e fazendo caras e bocas , pois havíamos retornado de capri para pegar as nossas malas e ela não estava a fim de nos ajudar , fora isso super recomendo essa acomodação
Séjour de 1 nuit en juillet 2023

8/10 – Bien

Emelie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good, central hotel
We stayed here for a wedding, so didn’t spend too much time at time at the hotel to be honest. We got what we expected - the hotel was nice, very good location in terms of being in the central of Sorrento, and nice personal. The room was clean and housekeeping was very good. The roof pool was ok, didn’t feel super clean. Would stay here again if we came for a similar purpose.
Séjour de 2 nuits en juillet 2023
EMANUELA a répondu le 20 juill. 2023
Dear Guest,thank you for your review it is very important for us.We wait you here again.Best regards.

10/10 – Excellent

Virginia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en juillet 2023
Emanuela a répondu le 20 juill. 2023
Dear Guest,thank you thank you thank youSee you soon in Sorrento

10/10 – Excellent

Mette Grunnet

Séjour de 1 nuit en juin 2023
EMANUELA a répondu le 17 juin 2023
Thank you for your lovely words.See you soon in Sorrento

2/10 – Terrible

kristine

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Staff was rude, disrespected our privacy although the Do not Disturb sign was on, placed clothes inside of the bidet after cleaning, mold in the bathrooms, and after we told the front desk about these issues, they took zero responsibility and just told us they don’t know what happened.
Séjour de 3 nuits en juin 2023
Emanuela Cuomo a répondu le 17 juin 2023
Dear Guest,we remember you and there wasn't no disturb outsite your room so our housekeeping make us the room. Give us another chance for your next time in Sorrento.Best regards

10/10 – Excellent

Teresita, Coral Gables

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is in the perfect location, it’s super clean and the rooms are spacious.
Séjour de 4 nuits en mai 2023
AP a répondu le 2 juin 2023
Dear Sir,thanks a lot.We hope see you again.Best regardsAnna

10/10 – Excellent

Cheryl

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful hotel, half a block from Piazza Tasso
The view of Vesuvius and the Bay of Naples from our room was spectacular. The convenient location was a blessing. The service was outstanding. Receptionist Anna came out in the rain to help us with baggage. Housekeeper Tina anticipated needs with extra blankets. The breakfast attendant remembered our coffee preferences.
Hotel rooftop terrace pool (not heated)
Sea view balcony room with two beds
Hotel entrance half a pedestrian block from main square
View of Vesuvius and Bay of Naples from our balcony
Séjour de 3 nuits en mai 2023
Emanuela Cuomo a répondu le 22 mai 2023
Thank you for your good review. We wait you soon in Sorrento.

8/10 – Bien

Oved

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2022

8/10 – Bien

Timothy

Points forts : Propreté, service et personnel
Séjour de 6 nuits en septembre 2022

10/10 – Excellent

Merrily

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and centrally located. Was wonderful having a pool. Front desk was very helpful and friendly.
Séjour de 2 nuits en septembre 2022
EMANUELA a répondu le 20 sept. 2022
Dear Guest,thank you for your good review. We wait you soon in Sorrento again.Best regards

10/10 – Excellent

Andrew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was extremely friendly, helpful and the hotel location is amazing!
Séjour de 2 nuits en août 2022
EMANUELA a répondu le 20 sept. 2022
Dear Guest,thank you thank you thank you.We wait you soon in Sorrento again.Best regards

6/10 – Acceptable

Simone

Points forts : Propreté, état et installations de l’hébergement
Séjour de 6 nuits en juillet 2022

10/10 – Excellent

Mary, Bolton

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is very friendly. The room was nice and clean. The beds were a little hard, but overall the stay was great. I'd stay here again.
Séjour de 1 nuit en juin 2022

10/10 – Excellent

Leah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was great, the staff were friendly, the place was really clean and the breakfast in the morning has a great selection. The only thing I would mention is that the hair dryers could do with an upgrade. The team at breakfast were so friendly and couldn’t do enough for you. Also Giuseppe at the pool bar was great!!
Séjour de 9 nuits en juin 2022
EMANUELA a répondu le 28 juin 2022
Dear Mrs Leah, thank you for your review. We wait you soon in Sorrento. All the best.

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect spot for a vacation in Sorrento. Clean, quiet and in the middle of the “action”.
Séjour de 3 nuits en juin 2022
EMANUELA a répondu le 22 juin 2022
THANK YOU THANK YOU THANK YOU WE WAIT YOU SOON IN SORRENTO

8/10 – Bien

john

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mai 2022
EMANUELA a répondu le 22 juin 2022
THANK YOU FOR YOUR REVIEW. WE WAIT YOU SOON IN SORRENTO

10/10 – Excellent

geraldine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en mai 2022
AP a répondu le 19 mai 2022
Dear Sir, thanks a lot. Best regards Anna

2/10 – Terrible

James R

Voyage d’affaires
Points faibles : Propreté
Séjour de 1 nuit en septembre 2021
manager a répondu le 22 sept. 2021
Dear Guest, we are very sorry for your rating to our hotel. We remember you and we also remember at your check out you thanked for the lovely stay in the hotel, so, now we cannot understand what happened. Please, let us know, so that we can improve. Best regards

10/10 – Excellent

Voyageur vérifié

Séjour de 7 nuits en octobre 2019
Emanuela a répondu le 25 oct. 2019
Thank you for your good review.

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Although this hotel has a lovely roof bar with excellent service , the overall noise levels here were too much to allow for a good stay. There was high levels of street noise and music playing after midnight on Friday & Saturday nights as well as thin walls that I could hear people in the next room brushing their teeth.
Séjour de 7 nuits en octobre 2019
Emanuela a répondu le 25 oct. 2019
Thank you for your review it is very important of us.We wait you soon in Sorrento.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
レトロな空間ですが掃除も隅々までキチンとされ快適に過ごせました。 何より場所が良く気軽にお食事やお買い物へ ホテル前の路地が細いためクルマが入って来られず到着時は近くの広場からスーツケースを小雨の中 石畳をガラガラ移動するのは少し大変でした。 屋上からのソレントのパノラマ絶景は最高です！！
Séjour de 1 nuit en octobre 2019
Emanuela a répondu le 25 oct. 2019
Thank you for your review it is very important of us.We wait you soon in Sorrento

10/10 – Excellent

glynn

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2019
Emanuela a répondu le 7 oct. 2019
Dear Guest, thank you we wait you soon in Sorrento. Best regards.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice stay in sorrento. Central location and great rooftop views. Would stay there again.
Séjour de 4 nuits en septembre 2019
Emanuela a répondu le 10 oct. 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento again. Best regards,

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
The location is good but that’s about it. Avoid getting a room that overlooks the alley way and is close to the stairs/lift as it is really noisy. The room we had was really basic and the bed was uncomfortable. Breakfast was also very basic. The staff weren’t particular engaging. Decent accommodation in sorrento isn’t cheap but for the price we paid here, there are nicer places to stay in Sorrento
Séjour de 3 nuits en septembre 2019
Emanuela a répondu le 10 oct. 2019
Dear Guest, we are very apologyze for your review. We work every day for to give all our guest an enjoyable stay and the most of our review are positive. Please give us another chance. We wait you soon in Sorrento

10/10 – Excellent

lisa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en septembre 2019
Emanuela a répondu le 10 oct. 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2019
Emanuela a répondu le 20 sept. 2019
Dear Guest, thank you we wait you soon in Sorrento. Best regards.

10/10 – Excellent

Terry, Montreal

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Stayed here before. Great location. Friendly staff
Séjour de 1 nuit en septembre 2019
Emanuela a répondu le 10 sept. 2019
Dear Guest, thank you for your good review. We wait you soon in Sorrento again. Best regards

8/10 – Bien

Chris, Pacific Grove

Voyage de couple
Points forts : Propreté, service et personnel
Great location off Piazza Tasso. It's on an alley so no front door car access and no parking. Everything is walkable from the hotel. Pool is very small and rooftop bar is nice, but not always staffed. Breakfast is good and staff very friendly. Only issue was a leaky bathroom sink that we reported and they did not get to during our stay. Highly recommend overall.
Séjour de 4 nuits en septembre 2019
Emanuela a répondu le 8 sept. 2019
Dear Guest, thank you for your review is very important od us. We wait you soon in Sorrento again. Best regards.

2/10 – Terrible

Nalini

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
this is one of the worst hotel we booked on hotels.com in our fabulous 17 day trip to Italy and it was very expensive room was a closet and not clean they should not rent some rooms out bad location on top of restaurant so you hear noise till midnight
Séjour de 3 nuits en juin 2019
Emanuela a répondu le 8 sept. 2019
Dear Guest, we are very apologize for your bad review. The next time please come in the reception before your departure and give us another chance for your next stay. Best regards.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
terrible check in with arrogant attitude, no security, it was noisy at night with people yelling in the hallways, and even knocked my door at night running through the hallways. security did nothing at all to control it. I also asked for a recommendation of where to eat and they looked at me like if I was asking a strange question, and they pointed to the restaurant next door with no name. This hotel says it is a 4 star hotel, but I remove 2 stars from it. For example, when I arrived to the hotel I asked if there was any water, and the woman answered rude and said if I wanted any water just go get it at the bar with an attitude. Next, the bed has a wood shelf in the middle which I hit my head twice during the night. But the most important thing I have to say about this hotel is the people that work in this hotel don't do anything to provide service and security to their customers.
Séjour de 1 nuit en août 2019
Emanuela a répondu le 8 sept. 2019
Dear Guest, we are very apologize for your bed review. This is your opinion but the next time before discrediting the work of so many people who work every day for years in our hotel, I think we need to reflect and be objective. Surely those who ask us for water obviously answer that they can find it in the mini fridge in the room or at the hotel bar. You could easily ask if it was drinkable if you don't want to buy it without controversy and above all throw mud at the work of others. Sincerely.

8/10 – Bien

Voyageur vérifié

Séjour de 6 nuits en août 2019
Emanuela a répondu le 8 sept. 2019
Dear Guest, thank you for your review. We wait you soon in Sorrento Best regards.

8/10 – Bien

Anne-Lise

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Greit opphold og veldig sentralt
Klassisk og fint hotell. Litt hard seng. Svømmebasseng mye mindre enn bildet viser. Litt støy mot gate
Séjour de 2 nuits en août 2019
Emanuela a répondu le 20 sept. 2019
Dear Guest, thank you we wait you soon in Sorrento. Best regards.