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Highland House – Avis

3 out of 5
Highland House
10 Snowshoe Drive, Building 6, Snowshoe, WV

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 18 avis sur 39." "
Note de 8 – Bien, d’après 12 avis sur 39." "
Note de 6 – Acceptable, d’après 5 avis sur 39." "
Note de 4 – Médiocre, d’après 3 avis sur 39." "
Note de 2 – Terrible, d’après 1 avis sur 39." "

8,4/10

Propreté

7,8/10

Service et personnel

8,0/10

Commodités

7,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

William

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, a very nice room and property. We had a couple problems with electronic key access (to our room and to the front door). While inconvenient, staff always addressed the problems quickly. Make sure you read the check-in instructions and look over maps so you know where to check, etc. Overall, very nice...we will be back and stay in the Highland House.
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Clifford

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
Ski trip
Ski in ski out, great location. No services offered at the highland house. Must check in at other location.
Séjour de 4 nuits en décembre 2022

10/10 – Excellent

Christopher, miami

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property and location. Also there’s no front desk. Check in is at Allegheny springs which is at the end of the village.
Séjour de 3 nuits en février 2022

10/10 – Excellent

Kristie

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en février 2022

8/10 – Bien

Lauren

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2022

4/10 – Médiocre

Voyageur vérifié

Points faibles : Commodités
When we arrived we could not get in our building. The place was like a ghost town. Finally found another building that we could get in. Turns out that’s where we were to check in. No information was ever provided to tell us that. No signs either. I called numbers for the Highland house and was told they were closed for the day. It was around 6. You would think phones could be forwarded to the desk in Allegheny where we finally found a person. . Almost everything was closed. We’re unable to take advantage of the amenities. Disappointed.
Séjour de 2 nuits en juin 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Great location for ski in/out. Condo was spacious. Check in was easy and efficient.
Séjour de 4 nuits en janvier 2021

8/10 – Bien

Courtney

Points forts : Propreté, confort de la chambre
Check-In
Check in was awful. There was no direction on where to go for check in. We walked around for an hour before we found someone coming out of the highland house to ask. Overall a great stay! Nice room. Now that I know where to check in at I would book again.
Séjour de 2 nuits en décembre 2020

8/10 – Bien

Takashi

Voyage en famille
Séjour de 2 nuits en décembre 2020

10/10 – Excellent

Patrick

Voyage en famille
Points forts : Propreté, confort de la chambre
Great room /location
I really enjoyed this property. I will start with one thing that can be improved and move to the rest which is positive. 1. Check-in location is NOT at the highland location. It’s up the street in a separate building. Several attempts to call and find out did not go well. I realized this was an ongoing issue as another family was wondering around trying to find the check-in location. Once I located the check-in location my experience got much better. 2. Unloading the car and finding the room was easy, the room looked amazing (I recommend the 4th floor which is the top floor). 3. The room was warm and had a fireplace and porch/balcony looking over snowshoe. I would recommend getting updated pictures of the property as the property looked much better than what was displayed on Hotels.com (this is a good problem IMO). 4. You get a locker to lockup your snowboarding/ski equipment that’s easily accessible from the slopes. 5. Location was right in the middle of the village which made getting coffee/food easy. 6. Parking is across the street, you get a parking pass. Make sure it’s showing as I noticed a tow truck making its rounds around the property (parking lot). I didn’t see it towing anyone, but it was driving slow looking at each car. My car was just fine as I backed in with the parking pass showing. I took pictures just in case... 7. Checkout was easy by calling and giving your room number and location. Wonderful property!
Séjour de 2 nuits en décembre 2020

10/10 – Excellent

Brandi

Séjour de 2 nuits en décembre 2020

10/10 – Excellent

PATRICIA

Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en octobre 2020

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités
The Highland House is in an excellent location. We needed pillows and other sheets and they were very timely providing them to us.
Séjour de 2 nuits en février 2020

4/10 – Médiocre

Rachel

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The property is beautiful. Our condo had mouse droppings on the bed and on the dining table. The fold out couch was broken. The heater made a ticking noise that was irritating.
Séjour de 2 nuits en septembre 2019

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like this property very thing was convenient and the activities were fun!
Séjour de 2 nuits en mars 2019

8/10 – Bien

Ken

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fun place.
Great location and cozy accommodations. We will definitely be staying here again. If there's was anything negative to report it would be that checking in process isn't very clear.
Séjour de 3 nuits en janvier 2018

6/10 – Acceptable

jessica

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Our throw pillows and bed skirt was ripped. Extra blankets for pull out sofa was ripped as well. Toilet bowl was stained black! All the walls were marked with black scuff marks, looks like it hasn't been painted in years! A pool is on the amenities list but you have to walk to a different area in the resort to get to pool! No close parking when trying to haul luggage. Beautiful mountain view!
Séjour de 2 nuits en juin 2017

6/10 – Acceptable

Ruby, Atlanta

Points faibles : Propreté
Nice location
Great location, everything is near by. Only complaint would be the cleanliness of the rooms.

10/10 – Excellent

Pam, Raleigh, NC

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great 1 br condo on the ski slopes
The Highland House was a great place to stay on snowshoe mountain. Great location at the village plaza.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

Tim

Points forts : Propreté
Points faibles : Confort de la chambre
Not pleased
This is the perfect place to stay if you enjoy very small spaces. It's small when the foldout sofa isn't open, but when it is, you can barely turn around. Small TV that cannot be viewed from the bed which was on other side of room. Opened the blinds to enjoy the beautiful mountain views only to discover they hadn't been cleaned for a very long time, one of them looked as though something had been spilled on outside and ran all down the window. You check in at a sister hotel (and not until 5 pm!), so there was nowhere to go nearby to make a request or lodge a complaint. To call family members on another floor, couldn't just dial their room number, each room had a long, full-fledged phone number assigned to it. WiFi was only good in your own room, not all over the facility. Hated the entire experience. Will never go back.

8/10 – Bien

Beth S.

Points forts : Propreté, confort de la chambre
Great location
The only real problem we had was check-in. There is no check-in at the facility. We were sent to one location which was closed for summer. Then we had to go to another location to actually get checked-in. Location was in the middle of everything which was nice. Parking across the highway not so convenient.

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Susan, Dayton Ohio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice weekend get away
This was a nice hotel for a weekend get away. Check-in was a little hard to find (late at night plus foggy). Wish the weather had been better - resort offered a lot to activities to do (weather permitting).

8/10 – Bien

anne, Soco,VA

Points forts : Propreté, service et personnel et confort de la chambre.
first of many
Great stay! Nice kitchen, easy lockers for ski equipment, comfy bed, fireplace! We will be back! (and DAILY housekeeping - what a luxury!)

10/10 – Excellent

Court

Points forts : Propreté, service et personnel et confort de la chambre.
Great Trip
Great room, great place. Little small with 4 people and the pull out bed was terrible, but very cool place.

6/10 – Acceptable

Bill, H

Points faibles : Confort de la chambre
Close to slopes big plus. Rooms much smaller than we were led to believe.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Had a great stay.
Was right on the slopes and in the middle of the village.

10/10 – Excellent

Amanda, Asheville

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
highland house at snowshoe was perfect spot!
It was perfectly located to get on and off the slopes easily. The slopes go off to the left and right so it makes it easy to move around the mtn and get back. Highly recommend this spot. The hotel was nice, clean, lockers downstairs for ski's was nice touch. They give you a locker combo when you check in.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
More Storage-
you can't beat the location as it is a 100 foot walk to the top of Ballhooter run out the back door ski lockers, Some recommendations: have the owners purchase some storage space for their guests. There was very limited storage area for ski clothes, boots etc, I guess its not bad if you don't mind living out of your suit case. Seems like an in expensive fix to me.

10/10 – Excellent

johnny

Points forts : Propreté, service et personnel et confort de la chambre.
great trip
hotel was nice and in good condition. located right next to the slopes. great trip

6/10 – Acceptable

Andres, Florida

Points forts : Propreté, service et personnel et confort de la chambre.
Family on the snow
Great location! Looked allitlle run down but good time I would go back for sure

10/10 – Excellent

Laura F.

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Highland House
Great location, great resort. Remember to check in at Top of the Mountain. There is no reception desk at Highland House.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful room and the advantage of AT&T cell phone coverage.

4/10 – Médiocre

Kieran

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
WV mountain top
This place doesn't understand the meaning of hospitality. I injured my hand in their parking lot and was refused bandages while bleeding in their lobby, because they were afraid of liability, for this reason alone I'll not be back. Also there was a weird looking bacterial foam growing out of the hot tub, the extra pillows were decorative and covered in stains, no Wi-Fi!, and most service staff around the resort didn't seem to want to be there either. Skiing was good but I would stay as far away from Snowshoe owned properties as possible.

8/10 – Bien

Danielle, Raleigh, NC

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice location to slopes
Small room if you try to fit four people. Nice small kitchenette. Restaurants all seemed to serve the same food, just have different location. Very convenient location to the slopes, shops, restaurants, conference center. Very clean. Didn't use hotel amenities. No real lobby area to sit by a fireplace and have a drink.

2/10 – Terrible

Jccapita

Points forts : Propreté
Points faibles : Confort de la chambre
Bed was broke
Snowshoe was amazing as always and the hotel itself was actually pretty stunning. BUT, what was supposed to be a queen sized bed in our junior suite was actually more like a full, and to top it off the slats in the bed springs were broken. Needless to say both my fiancé and I woke up with aching backs, but when we called the front desk to ask for another room they said they were fully booked. They sent the head housekeeper with an extra comforter but that obviously did nothing. They gave us a free brunch at one of the local restaurants, but that certainly did not make up for the huge amount of money I spent on our trip.

8/10 – Bien

Larry, Birmingham, al

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Annual father/son ski trip
Overall great place to stay! Convenient to everything - lifts, dining and fun. Only issue is room was too warm even after turning heat down. Probably a good thing for cold natured people considering it was 6 degrees but we had to open the door to let some cool air in. Will stay here year after year from now on!