Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 295 avis sur 586." "
10 – Excellent
295
Note de 8 – Bien, d’après 186 avis sur 586." "
8 – Bien
186
Note de 6 – Acceptable, d’après 60 avis sur 586." "
6 – Acceptable
60
Note de 4 – Médiocre, d’après 33 avis sur 586." "
4 – Médiocre
33
Note de 2 – Terrible, d’après 12 avis sur 586." "
2 – Terrible
12
8,8/10
Propreté
8,4/10
Service et personnel
7,8/10
Commodités
8,8/10
État et installations de l’hébergement
8,6/10
Écoresponsabilité
Avis
6/10 – Acceptable
sharon
19 nov. 2017
Ok hotel
average hotel in Sentosa Resort, need to take the shuttle to get to Universals Studios
sharon
Séjour de 1 nuit en novembre 2017
10/10 – Excellent
andrew
29 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
andrew
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Krishna
31 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
have to improve more in room dining options
Krishna
Séjour de 2 nuits en mars 2024
Leovi James Paguibitan a répondu le 25 avr. 2024
Dear Ms. Krishna,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your feedback regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Bien
Harkamal
Voyage en famille
16 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dimming pool is a bit far away
Harkamal
Séjour de 2 nuits en mars 2024
Leovi James Paguibitan a répondu le 25 avr. 2024
Dear M. Harkamal,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your ratings regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Mei
9 mars 2024
Mei
Séjour de 6 nuits en mars 2024
Leovi James Paguibitan a répondu le 25 avr. 2024
Dear M. Mei,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guests like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
KINUYO
1 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and wonderful staff
KINUYO
Séjour de 1 nuit en février 2024
Agus Emilyadi B S (Yadi) a répondu le 4 mars 2024
Dear Mr Kinuyo, Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and staff. We truly appreciate your support and hope to continue providing you with top-notch service in the future.Best Regards, Agus Emilyadi B S (Yadi)Assistant Operations Manager
2/10 – Terrible
Chong Wei
Voyage en famille
25 févr. 2024
Points faibles : Propreté, service et personnel et commodités.
Room was not property cleaned. After checked into the room, found candy wrapper on floor and contact lens from previous visitors.
Semi buffet was in a very sorry state and not worth a single cent being paid for.
Concierge staff not able to tell exact timing of shuttle service ( was told next bus coming in 12mins and decided to go for a walk around the compound but it came almost immediately after we walked off )
So much restrictions in pool usage that might as well don’t even allow your non-villa guests to use at all.
In fact there are so much of negative feedbacks that I would like to write but would summarised into a line
“Who so ever thinking of staying there, don’t bother. Save your time and money for somewhere else nicer”
Chong Wei
Séjour de 2 nuits en février 2024
Ian Yeo a répondu le 25 févr. 2024
Dear Mr. Chuah,Warm greetings from Equarius Hotel and Villas!I hope this message finds you well. We recently received your feedback regarding your stay with us, and I wanted to personally reach out to express our sincere apologies for the experience that fell short of your expectations. Your insights are valuable in helping us improve.We are currently looking into the matter to ensure that proper actions are taken to address the issues highlighted by you, and we truly appreciate you taking the time to share us your feedback as it will definitely help us to improve better.We apologize for any inconvenience you may have experienced and are committed to making your future visits more enjoyable.Please do not hesitate to contact me should you require any further assistance, and we look forward to welcoming you again in the not-too-distant future.Thank you.Best Regards, Ian YeoAssistant Operations Manager, Equarius Hotel & Villas
10/10 – Excellent
Wai ying
Voyage en famille
17 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best Choice For Family Trip
Nice connected room, convenience for family trip.
Wai ying
Séjour de 3 nuits en février 2024
Leovi James Paguibitan a répondu le 25 févr. 2024
Dear M. Wai Ying,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Dongwan
8 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dongwan
Séjour de 1 nuit en janvier 2024
Leovi James Paguibitan a répondu le 25 févr. 2024
Dear M. Dongwan,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Voyageur vérifié
Voyage en famille
5 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Leovi James Paguibitan a répondu le 25 févr. 2024
Dear Esteemed Guest,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Ling
Voyage en famille avec de jeunes enfants
2 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
excellent
Ling
Séjour de 3 nuits en janvier 2024
Leovi James Paguibitan a répondu le 25 févr. 2024
Dear M. Ling,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Jeremy Ong Chun
Voyage en famille avec de jeunes enfants
19 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jeremy Ong Chun
Séjour de 1 nuit en janvier 2024
Ian a répondu le 31 janv. 2024
Dear Jeremy,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Excellent
Hyosik
11 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hyosik
Séjour de 2 nuits en janvier 2024
Ian a répondu le 31 janv. 2024
Dear Hyosik,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Excellent
WAN-WEN
Voyage en groupe
2 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
WAN-WEN
Séjour de 1 nuit en décembre 2023
Ian a répondu le 9 janv. 2024
Dear Wan-Wen,Warm Greetings from Equarius Hotel and Villas.Glad to hear that you enjoyed your staycation with us. Our team members make every effort to ensure our guests are comfortable and have a memorable stay.Thank you for endorsing us, we look forward to welcoming you back again in the not-too-distant future.Best Regards,IanAssistant Operations ManagerEquarius Hotel and Villas
10/10 – Excellent
Voyageur vérifié
Voyage en famille
28 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Ian a répondu le 31 janv. 2024
Dear Guest,Thank you for taking the time to share your review following your recent stay with us! It is our pleasure to know you have enjoyed your stay.The team is beyond thrilled for this review and eagerly awaits for your next visit!Once again, thank you for choosing to stay with us, and we hope to see you again.Warmest Regards,Ian YeoAssistant Operations ManagerEquarius Hotel and Villas
6/10 – Acceptable
Rick
Voyage en famille
18 nov. 2023
Points faibles : État et installations de l’hébergement
standard dropped tremendously...even before covid,used to be good during 2014 to 2015,now no soft drinks or beer in fridge,in room dining also cut to very limited choices..sad to say,used to be my favourite place for staycation but not anymore
Rick
Séjour de 2 nuits en novembre 2023
Ian Yeo a répondu le 28 nov. 2023
Dear Rick,Thank you for your recent patronage to our hotel, it is our great honor to host you in Resort World Sentosa.I would also like to thank you for taking the time to share me your feedback for your stay experience in Equarius Hotel, what you have experienced recently indeed does not reflect well on the hotel standards. We will definitely look into the areas mentioned to ensure that it will not happen again in future.We appreciate your patience and understanding as we work to make these changes. We hope that you will give us another chance to demonstrate our commitment to providing our guests with an exceptional experience.Thank you for your continued patronage.Best Regards,Ian YeoAssistant Operations Manager - Hotels
10/10 – Excellent
Justin
14 nov. 2023
Justin
Séjour de 1 nuit en novembre 2023
Leovi James Paguibitan a répondu le 17 nov. 2023
Dear Mr. Justin,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
LU
1 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dear M. Lu,Warmest Greetings from Equarius Hotel Singapore!We are happy to receive honest feedback on your hotel experience. Thank you for highlighting the room comfort and impeccable service.Your gracious feedback has been shared with the management. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more memorable moments soon.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
MINSOO
Voyage en famille
19 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Moon hee and kiki was so kind!!
They are the best staff.
MINSOO
Séjour de 2 nuits en octobre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear M. Minsoo,Warmest Greetings from Equarius Hotel Singapore!Thank you for staying with us and taking your valuable time to share your experience.It is delightful to know that you had an amazing experience with us and especially appreciated the top-class service by our team of superstars. The team were delighted with your special mention! It is also amazing to know that you liked the comfort of your room, the beautiful view and the well-thought in-room amenities. We do look forward to host you again here at Equarius Hotel Sentosa Singapore soon. Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
bee chen
Voyage en famille
12 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is remotely located, but we enjoyed the quietness and shuttle bus service made moving around easy. All Staff were very friendly and helpful. Loved the room size and overall rooms were clean, but little details like dusting headboard, cleaning the hair off sofa could be improved.
bee chen
Séjour de 2 nuits en octobre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear M. Bee Chen,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore!It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards and we will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Bien
Siu Tung
11 oct. 2023
Siu Tung
Séjour de 2 nuits en septembre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear M. Siu Tung,Greetings from Equarius Hotel Singapore.We have nothing to say as well but a big thank you for honouring us with your trust to create memorable moments during your stay with us. Our Guest Services Team are readily here to serve valued guest like yourself, and we look forward to welcoming you back!Sincerely,Leovi James PaguibitanAssistant Operations Manager
4/10 – Médiocre
SEONMIH
Voyage en famille
9 oct. 2023
Points forts : Propreté
Points faibles : Service et personnel
Not good experience
I have requested to extend the check out to 12pm and they were ok with it however, when I came to the room, the key didnt work even though it was before 12pm. We had a toddler with us and the room was really far at the end it was a bit difficult for is to go down to just to get the key activated. If this was the case they should have told us in advance so we could activate it before we come up. And they asked to get water from water dispenser by our selves? We are paying more than 600 per night and we are not getting this kind of service? And breasfast so expensive but yet the quality is so poor
SEONMIH
Séjour de 1 nuit en octobre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear M. Seonmih,Warmest Greetings from Equarius Hotel Singapore!We very much appreciate your comments regarding your stay at the Equarius Hotel Sentosa Singapore.It is always a pleasure to receive feedback, and our sincerest apologies that you have a few experiences that did not meet your standards. We will surely share your comments with our team for an immediate action. We are sure that this feedback will positively affect and serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that you still give us a chance to welcome you back in the future.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Voyageur vérifié
22 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel, difficult to find if coming by foot.
Location a bit hard to find by foot, need to take a shuttle after a short walk from the monorail station. Google maps was a bit inaccurate. However, once you find the place. Great property. Secluded and quiet. The pool was empty. Downside food options limited aside from the hotel restaurant.
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore!How thrilled we all are to receive your wonderfully written review! On behalf of the entire team, thank you so much for honouring us with your trust to create memorable moments during your stay with us.Your gracious feedback has been shared with our entire team. We are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.Thank you once again for your very detailed review. We look forward to being part of your future visits and it would be a great honour to welcome you back to Equarius Hotel Sentosa Singapore!Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
YooKang
Voyage en famille avec de jeunes enfants
20 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very comfy.
I liked the swimming pool and the service was very good!
YooKang
Séjour de 4 nuits en septembre 2023
Leovi James Paguibitan a répondu le 3 nov. 2023
Dear M. Yoo Kang,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort and impeccable service.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager
10/10 – Excellent
Vasos
Voyage en famille
2 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Vasos
Séjour de 2 nuits en août 2023
8/10 – Bien
Nami
13 août 2023
Points forts : Propreté, état et installations de l’hébergement
Nami
Séjour de 2 nuits en août 2023
10/10 – Excellent
Cynthia
Voyage en famille
11 août 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cynthia
Séjour de 2 nuits en août 2023
6/10 – Acceptable
Jobel
5 août 2023
Jobel
Séjour de 1 nuit en août 2023
10/10 – Excellent
Yeonjung
29 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Yeonjung
Séjour de 2 nuits en juillet 2023
8/10 – Bien
JEE EUN
1 juill. 2023
JEE EUN
Séjour de 2 nuits en juin 2023
10/10 – Excellent
Sumit
Voyage en famille
27 juin 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Extreamly good resort
Extreamly good resort , staff is friendly !
Only problem is ko bar in the resort !
Sumit
Séjour de 5 nuits en juin 2023
6/10 – Acceptable
Shefali
Voyage en famille
20 juin 2023
Points forts : Service et personnel, confort de la chambre
Shefali
Séjour de 6 nuits en juin 2023
10/10 – Excellent
Mei Hing
Voyage en famille
18 avr. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mei Hing
Séjour de 2 nuits en avril 2023
10/10 – Excellent
Steve
15 avr. 2023
Steve
Séjour de 2 nuits en avril 2023
8/10 – Bien
Craig
Voyage en famille
10 avr. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Craig
Séjour de 2 nuits en avril 2023
10/10 – Excellent
Jeanne
Voyage en famille
23 mars 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Jeanne
Séjour de 3 nuits en mars 2023
10/10 – Excellent
Mitch
22 févr. 2023
Mitch
Séjour de 1 nuit en février 2023
10/10 – Excellent
Choong Ghee
8 janv. 2023
Choong Ghee
Séjour de 2 nuits en janvier 2023
10/10 – Excellent
Sejung
Voyage en famille
7 janv. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sejung
Séjour de 2 nuits en décembre 2022
8/10 – Bien
Sonay
Voyage en famille
4 janv. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sonay
Séjour de 2 nuits en décembre 2022
10/10 – Excellent
Voyageur vérifié
Voyage en famille
2 janv. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Peaceful family staycation over New Year's Eve
We booked a Garden Deluxe room. It was very spacious with lots of walking space even with an extra bed. While we expected a garden, we didn't realise the garden, bedroom and bathroom were pretty much the same size.
Our favourite part had to be the pool. It was nice and peaceful unlike many of the other pools on the island. Great for families with kids as the pool was uniformly at 1.2m.
Breakfast was either a set menu with side buffet onsite, or international buffet at Hard Rock.
Voyageur vérifié
Séjour de 2 nuits en décembre 2022
Leovi James Paguibitan a répondu le 8 nov. 2023
Dear Esteemed Guest,Warmest Greetings from Equarius Hotel Singapore.We are honoured to receive such excellent feedback on your recent hotel experience. We sincerely thank you for highlighting the room comfort and great facilities.Your gracious feedback has been shared with our team. They are certainly delighted for having been given the opportunity of creating everlasting memories that you can cherish.We certainly look forward to welcoming you again and create more magnificent memories.Sincerely,Leovi James PaguibitanAssistant Operations Manager
8/10 – Bien
Pun Lap
Voyage en famille
28 déc. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pun Lap
Séjour de 2 nuits en décembre 2022
10/10 – Excellent
Non
Voyage en famille avec de jeunes enfants
24 déc. 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Points forts : Propreté, service et personnel et confort de la chambre.
Lux plus
Very luxurious and spacious Close to Universal Studio and Adventure Cove water park
Daniel
Séjour de 3 nuits en décembre 2022
4/10 – Médiocre
Muhammad
Voyage en famille avec de jeunes enfants
19 déc. 2022
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
Check in was poorly done. Explanation of amenities by front desk unclear. Shuttle services not explained properly. Poor buffet spread. Poor food choice. Very limited in-room dining. Crib provided is rather old.
Muhammad
8/10 – Bien
Allan
14 déc. 2022
Points forts : Propreté, service et personnel et commodités.
Allan
10/10 – Excellent
Nisa
Voyage en famille
10 déc. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay!
We had a 1 night stay in the direct access pool room.. Everything was great and we love it there.. our son enjoyed his pool time and don’t even want to check out.. will definitely come again! Staff was great and helpful too!
Nisa
Séjour de 1 nuit en décembre 2022
6/10 – Acceptable
Tomohiro
Voyage d’affaires
19 nov. 2022
Points forts : Propreté, service et personnel et état et installations de l’hébergement.