Dear Susan,Thank you for sharing your experience with us. We're delighted to hear that you found our crew to be outstanding in their service. Your kind words will be shared with them as they serve as encouragement to continue delivering exceptional service. We have also shared your review on breakfast with the relevant teams for them to look into. Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future.Sincerely,KeithHotel Manager

Dear Edward,Thank you so much for taking the time to leave a review and we look forward to welcoming you back for another great stay!Sincerely,PaulineFront Office Manager

Dear Matthew,Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you chose to stay with us and that our location proved to be perfect for your needs, with easy access to various attractions and transportation hubs. Your recommendation means a lot to us, and we're delighted to hear that you would happily stay with us again. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,PaulineFront Office Manger

Hello Michael Ping Yiu, We appreciate your time taken to leave us a review. Your feedback will be shared with the team and we look forward to welcoming you back again soon.Sincerely, Pauline Front Office Manager

Hi Quynh,Thank you for leaving us a review and we are happy that you loved the convenience of the location and the friendliness of our staff. Your valuable feedback on the room will be shared with our housekeeping team and we hope to see you again in the near future!Thank you.Sincerely, Pauline Front Office Manager

Hi Quynh,Thank you for leaving us a review and we are happy that you loved the convenience of the location and the friendliness of our staff. Your valuable feedback on the room will be shared with our housekeeping team and we hope to see you again in the near future!Thank you.Sincerely, Pauline Front Office Manager

Dear Osamu,Thank you for your review and we hope you had a wonderful experience. If there's anything you'd like to share about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback helps us to better serve our guests and make their stays exceptional. Thank you again, and we look forward to welcoming you back in the future!Sincerely,PaulineFront Office Manager

Dear Joseph,Thank you for sharing your feedback with us. May we clarify if this review is for a Holiday Inn hotel in Bangkok? There are different Management teams for each hotel. Hence, if you can share which Holiday Inn your review is for, we will relay your message to them. We look forward to hearing from you soon!Sincerely,PaulineFront Office Manager

Dear Sylvia, Thank you for taking the time to share your experience with us. We are actively addressing the concerns you raised to ensure a more pleasant environment for our guests.We value your input, and it is through feedback like yours that we can enhance the guest experience. If there is anything specific you would like to share or discuss further, please feel free to reach out to us directly.Once again, thank you for sharing your feedback with us and we hope to have the opportunity to welcome you back for a more positive stay in the future.Regards,KeithHotel Manager

Dear Ramona,Thank you for taking the time to share your stay experience with us. Please be assured that this is not our usual standard, and we're taking the necessary steps to investigate and rectify for an improved guest experience. We seek your understand while we look into your areas of concern. Thank you. Sincerely,PaulineFront Office Manager

Dear Osamu,率直なご意見をお聞かせいただきありがとうございます。せっかくご利用いただいたにもかかわらず、ご期待に沿えず、大変申し訳ございませんでした。お客様からのご意見を真摯に受け止め、他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。またの機会のご利用をお待ちしております。次回のご利用の際には、よりご満足いただけるご滞在を提供できるよう尽力してまいります。敬具PaulineFront Office Manager

Dear Doris,Thank you for your review. We're pleased to know that your stay experience at our hotel was a pleasant one and that you found our location convenient. We look forward to your return in the near future.Sincerely,PaulineFront Office Manager

Dear James,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconveniences you have experienced during your stay due to the breakfast and room condition. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,PaulineFront Office Manager

Dear Richard,Thank you for leaving us a review. We're glad to be of service and am delighted to know that you've enjoyed your stay. We look forward to your next visit!Sincerely,PaulineFront Office Manager

Dear Toshihiko,Thank you for leaving us a review. We're glad to be of service and am delighted to know that you've enjoyed your stay. We look forward to your next visit!Sincerely,PaulineFront Office Manager

Dear Abel,Thank you for taking the time to leave a review. Wishing you a wonderful day ahead!Sincerely,PaulineFront Office Manager

Dear Diemthuy,Thank you for leaving us a review. Your feedback has been shared with the respective departments and they will thoroughly investigate your areas of concern. In the meantime, we hope you have a great week ahead!Sincerely,PaulineFront Office Manager

Dear Pinky,Thank you so much for taking the time to leave a review and we look forward to welcoming you back for another great stay!Sincerely,PaulineFront Office Manager

Dear Stewart,Thank you for leaving us a rating. Your feedback has been shared with the respective departments and they will thoroughly investigate your areas of concern. In the meantime, we hope you have a great week ahead!Sincerely,PaulineFront Office Manager

Dear VARUN,Thank you for sharing your feedback with us. We would greatly appreciate the opportunity to learn more about your stay experience. Could you kindly provide additional details via marcom.sinhi@ihg.com? Your insights are valuable and will assist us in addressing any concerns. Thank you. Sincerely,PaulineFront Office Manager