Title: Casa di Osio - Porta Romana - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa di Osio - Porta Romana Bed & breakfast in Siena, 7-minute walk to Piazza del Campo ![View from property](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/3ff15f7d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Full-size fridge, microwave, stovetop, cookware/dishes/utensils](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/90c66e58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, desk, laptop workspace](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/4bc98696.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room | Living area](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/1a6521b2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/fc0f5792.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa di Osio - Porta Romana, in Siena City Centre, offers free in-room WiFi and a prime location for exploring. Visit nearby Piazza del Campo and Siena Cathedral, then return to this smoke-free B&B with luggage storage service. 6.8 ## Popular amenities - Housekeeping - Pet-friendly - Kitchen - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=16248916&PinnedHotelID=16248916&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Premium bedding, down comforters, desk, laptop workspace](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/4d4943d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Private Bathroom ### Highlights Separate dining area Heating Full-sized refrigerator/freezer Flat-screen TV Renovated in 2022 Blackout drapes/curtains Portable fan Down duvet - 194 sq ft - Sleeps 2 - 1 King Bed ![Classic Double Room](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/9dd4eb83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room ### Highlights Separate dining area Heating Free cribs/infant beds Full-sized refrigerator/freezer Flat-screen TV Renovated in 2022 Portable fan Down duvet - 194 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Family Room](https://images.trvl-media.com/lodging/17000000/16250000/16249000/16248916/f9d3fc94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Separate dining area Heating Free cribs/infant beds Full-sized refrigerator/freezer Flat-screen TV Renovated in 2022 Portable fan Down duvet - 269 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSiena-Hotels-Casa-Di-Osio-Porta-Romana.h16248916.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSiena-Hotels-Casa-Di-Osio-Porta-Romana.h16248916.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.31721%2C11.33808&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5CRZzRgL7F2RXOxWS6NqpLpIQxg=) Via di Fiera Vecchia 9, Siena, SI, 53100 #### What's nearby - Piazza del Campo - 5 min walk - 0.5 km - University of Siena - 6 min walk - 0.6 km - Palazzo Pubblico - 6 min walk - 0.6 km - Banca Monte dei Paschi di Siena - 10 min walk - 0.8 km - Siena Cathedral - 10 min walk - 0.9 km #### Getting around - Siena Station - 15 min drive - Florence Airport, Peretola (FLR) - 79 min drive #### Restaurants - ‪Osteria Le Logge - ‬6 min walk - ‪Osteria La Sosta di Violante - ‬2 min walk - ‪Bottega Roots - ‬4 min walk - ‪La Rosa - ‬4 min walk - ‪Caffè Le Logge - ‬5 min walk ## About this property ### Casa di Osio - Porta Romana Bed & breakfast remodeled in 2022 and located near Piazza del Campo Casa di Osio - Porta Romana provides everything you need. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Express check-out, express check-in, and babysitting (surcharge) - Tour/ticket assistance, smoke-free premises, and concierge services - Multilingual staff and luggage storage Room features All guestrooms at Casa di Osio - Porta Romana offer thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and separate dining areas. Other conveniences in all rooms include: - Heating and portable fans - Rainfall showers, bidets, and free toiletries - 60-cm flat-screen TVs with cable channels - Wardrobes/closets, separate dining areas, and communal kitchens ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/19000000/18180000/18174100/18174068/e41ea97c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Piccolo Hotel Etruria Siena City Centre - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 383 reviews CA $115 CA $131 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=18174068&PinnedHotelID=18174068&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2530000/2524300/2524258/70fa2d0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Perla Siena City Centre - Free WiFi - Air conditioning - Housekeeping - Soundproof rooms 7.8 Good 298 reviews CA $98 CA $113 total includes taxes & fees Nov 12 - 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Pet-friendly - Parking included - Free WiFi - Air conditioning 8.0 Very good 120 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=23034719&PinnedHotelID=23034719&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available ### Family friendly - Babysitting (surcharge) - In-room full-sized refrigerator/freezer - In-room microwave - Separate in-room dining area ### Conveniences - Luggage storage - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - Hardwood flooring in public areas - Hardwood flooring in room - No elevator ### More - 1 building - 2 floors - Built in 1717 - Communal living room - Renovated entire property - January 2022 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Toilet paper - Towels provided ### Entertainment - 60-cm flat-screen TV with cable channels ### Food and drink - Cleaning supplies - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Microwave - Paper towels - Separate dining area - Shared kitchen access - Stovetop ### More - Desk - Heating - Laptop workspace - Portable fan - Shared accommodations ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available Express check-out available ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Pets Pets allowed for an extra charge of EUR 5.00 per pet, per night Service animals are welcome, and are exempt from fees Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 20.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November - 29 February, EUR 2.00 per person, per night, up to 4 nights - A tax is imposed by the city: From 1 March - 31 October, EUR 2.00 per person, per night, up to 4 nights We have included all charges provided to us by the property. ### Optional extras - Pet fee: EUR 5.00 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: EUR 20.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Property Registration Number IT052032B4C8J4JWJL ### We should mention This property does not have elevators All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as CASA DI OSIO PORTA ROMANA House SIENA CASA DI OSIO PORTA ROMANA House CASA DI OSIO PORTA ROMANA SIENA CASA DI OSIO PORTA ROMANA CASA DI OSIO PORTA ROMANA B&B SIENA CASA DI OSIO PORTA ROMANA B&B Casa Osio Porta Romana Siena Casa di Osio - Porta Romana Siena Casa di Osio - Porta Romana Bed & breakfast Casa di Osio - Porta Romana Bed & breakfast Siena ## Frequently asked questions ### Is Casa di Osio - Porta Romana pet-friendly? > Yes, pets are allowed at this property. There's a fee of EUR 5.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Casa di Osio - Porta Romana? > There is free parking nearby. ### What time is check-in at Casa di Osio - Porta Romana? > Check-in start time: 2:00 PM; Check-in end time: midnight. ### What time is check-out at Casa di Osio - Porta Romana? > Check-out is at 10:00 AM. ### Where is Casa di Osio - Porta Romana located? > Located in Siena City Centre, this bed & breakfast is within a 10-minute walk of San Spirito and Piazza del Campo. Basilica di Santa Maria dei Servi and San Martino are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa di Osio - Porta Romana Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 4 6 - Okay 4 4 - Poor 3 2 - Terrible 2 ### 7.4/10 Cleanliness ### 6.8/10 Staff & service ### 5.0/10 Amenities ### 6.8/10 Property conditions & facilities ### 5.6/10 Eco-friendliness ### 8/10 Good #### Cecilia Oct 13, 2023 Liked: Staff & service, amenities Bathroom could really be a lot cleaner. It’s a walk-up to the room on 2nd floor, but not bad unless you have a lot of luggage. The room itself is comfortable and the kitchen facilities are pretty good. I missed having a window in the room I could look out of, but also appreciated the peace and quiet. Can’t complain much about the kitchen, it has most of what you need, but there should really be a wine bottle opener. This is Italy after all. :) ##### Cecilia Stayed 3 nights in Oct 2023 ### 4/10 Poor #### cinzia Dec 10, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Una struttura completamente diversa dalle foto..i proprietari non sappiamo neanche come erano fatti (Mai visti!!!)ed essendo un B&B ci aspettavamo che almeno il letto venissero a rifarlo invece tornando in camera abbiamo trovato il letto come lo avevamo lasciato..porte accessibili da tutti in quanto si aprivano con chiave universale infatti ci siamo ritrovati 2 persone nel nostro bagno personale della camera!!! ##### cinzia Stayed 2 nights in Dec 2023 ### 4/10 Poor #### Freya Sep 16, 2019 Liked: Cleanliness Disliked: Staff & service #### Parking is NOT available unless you live in Siena We booked this place specifically because it advertised that parking was available, but the parking is inside Siena city walls where only residents are allowed to drive. Finding parking that's outside the walls and within walking distance of the accommodation is almost impossible and very stressful. We drove around for nearly 1 hour trying to find somewhere to park. The room itself was basic, but fine. But we didn't ever meet anyone that works here. ##### Freya Stayed 1 night in Sep 2019 ### 8/10 Good #### Verified traveller Feb 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort relax, cura dei dettagli, pulizia, tradizione. palazzo molto bello ##### Verified traveller Stayed 2 nights in Feb 2018 ### 6/10 Okay #### sin desayuno, las palmas Dec 15, 2017 #### CONTRATAS DESAYUNO Y NO HAY DESAYUNO PERO TE LO N El apartamento no esta mal pero pagas por un desayuno que no te van a poner no tienen cafetera una decepción... ##### sin desayuno Stayed 1 night in Dec 2017 ### 10/10 Excellent #### Paulo Roberto , Brasi Oct 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel muito confortável Hotel muito confortável e muito próximo aos pontos turísticos, restaurantes, lavanderia. Muito bom o custo benefício. ##### Paulo Roberto Stayed 3 nights in Oct 2017 ### 10/10 Excellent #### Jim, Mississippi Sep 19, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good small b&b close to historic center Convenient, easy access, close to Coop market for supplies, 4 block walk to Piazza del Campo. ##### Jim Stayed 1 night in Sep 2017 ### 6/10 Okay #### Verified traveller Aug 10, 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### 没有空调和电扇 有Wi-Fi,允许存放行李,没有空调和电扇,房间只有一扇打不开的窗子,热的要死,外面42度高温没有空调电扇是要热死人啊!晚上外面有人唱摇滚,很吵;包早餐,但是负责早餐的工作人员很晚才到,不推荐。 ##### Verified traveller Stayed 1 night in Aug 2017 ### 10/10 Excellent #### Francisco, Xalapa, Ver Aug 1, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un departamento en la Toscana Es en realidad un piso en un edificio en el cual te dan un cuarto de un departamento con las areas compartidas bien hubicado y encantantador, ojo lleven señal y celular porque hay que llamar para que te abran y te den la llave ##### Francisco Stayed 1 night in Jul 2017 ### 8/10 Good #### Pedro Jesús Jun 18, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lo peor fue la llegada, no había nadie en recepción y nos tuvimos que ir a comer con las maletas a cuesta. Al volver tampoco había nadie, pero una chica que se alojaba allí nos abrió y nos comentó donde podíamos encontrar las llaves e instrucciones que nos habían dejado. La habitación, el desayuno y el baño sí estuvieron muy bien. ##### Pedro Jesús Stayed 1 night in Jun 2017 ### 6/10 Okay #### Sigrid May 30, 2017 Liked: Cleanliness, property conditions & facilities #### einfaches freundliches Zimmer Einfaches sauberes und freundliches Zimmer mit Gemeinschaftsbad, ideal für die Stadtbesichtigung. ##### Sigrid ### 4/10 Poor #### Verified traveller May 14, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities Propreté moyenne. Petit déjeuner à éviter. ##### Verified traveller ### 2/10 Terrible #### Mully May 23, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mully Stayed 1 night in May 2025 ### 2/10 Terrible #### PAOLO Sep 12, 2024 ##### PAOLO Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Kaitlyn May 24, 2022 ##### Kaitlyn Stayed 1 night in May 2022 ### 8/10 Good #### Jørgen Erik Aug 5, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Rigtig godt sted ##### Jørgen Erik Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Verified traveller Apr 23, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller