Title: Montigo Resorts, Somerset - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=517268&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Montigo Resorts, Somerset Somerset's wellness sanctuary combines yoga classes with spa treatments and excellent service for a rejuvenating getaway in a historic district ## Photo gallery for Montigo Resorts, Somerset ![Couples treatment rooms, sauna, hot tub, steam room, body treatments - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/d066ee1b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/69ee7dcc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/03bb5bf7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/ac44b565.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Montigo Resorts, Somerset (Shepton Mallet)](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/4c756954.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff. ## Reviews 8.4 Very good ## Popular amenities - Hot tub - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar. 10 - Mar. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 11 - Mar. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Classic Double Room ![Classic Double Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/72a66bd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Classic Twin Room ![Classic Twin Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/w1182h700x0y0-4a3fc7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fe053ae4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/5d568374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/11e4772b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/12b3fb0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Suite ![Family Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/976c044c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517268/fff27137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Individually furnished Individually decorated Heating Refrigerator Smart TV Hypo-allergenic bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShepton-Mallet-Hotels-Charlton-House-Spa-Hotel.h517268.Hotel-Information) ## About the area Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district and near a train station. Wells & Mendip Museum and Radstock Museum are cultural highlights, and some of the area's landmarks include Downside Abbey and Vicar's Close. Longleat Safari and Adventure Park and Center Parcs Longleat Forest are also worth visiting. [Visit our Shepton Mallet travel guide](https://www.expedia.ca/Shepton-Mallet.dx177982) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.18448%2C-2.52567&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RJbf3OO5uSgMvxu_cIRjjDuUdXI=) near Glastonbury, Shepton Mallet, England, BA4 4PR ### What's nearby - ![Longleat is one of the widest Safari Parks in Europe. It's very well preserved and supplying shelter to many species. #LifeAtExpedia](https://images.trvl-media.com/place/6092191/c61f28e4-adf7-475e-8df4-6c9f33825fed.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Longleat Safari and Adventure Park 24 min drive \- 28.8 km - ![Cheddar Gorge, United Kingdom. ](https://images.trvl-media.com/place/6094237/f87c4240-9ca7-4efd-b38e-11e6c68a63d5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cheddar Gorge 25 min drive \- 30.7 km - ![Stonehenge which includes a ruin and heritage elements](https://images.trvl-media.com/place/6050515/0aef18d7-e588-4210-b7a3-598e02560823.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Stonehenge 51 min drive \- 67.9 km - Kilver Court 14 min walk \- 1.2 km - Royal Bath and West Showground 6 min drive \- 5.4 km ### Getting around - Castle Cary Station 10 min drive - Bristol International Airport (BRS) 41 min drive ### Restaurants - The Cheeky Bean 3 min drive - Costa Coffee 3 min drive - Whitstone's 10 min walk - The Thatched Cottage Inn 4 min walk - Subway 3 min drive ## About this property ### Montigo Resorts, Somerset Upscale hotel in the historical district Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden, and a bar. Indulge in reflexology, aromatherapy, and a manicure/pedicure at Charlton House Spa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business center, a steam room, and a sauna. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a hot tub. Other perks at this hotel include: - Free self parking - Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and massage treatment rooms - Coworking spaces, secured bicycle storage, and wedding services - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and boast comforts such as 24-hour room service and bathrobes, as well as perks like free WiFi and safes. More amenities include: - Bathrooms with tubs or showers and free toiletries - Smart TVs with DVD players - Refrigerators, coffee/tea makers, and heating ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/113000000/112580000/112571700/112571683/d3e123f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Thatched Cottage Inn Shepton Mallet - Breakfast included - Pet friendly - Parking included - Free WiFi 7.8 Good 74 reviews CA $152 CA $182 total includes taxes & fees Mar 11 - Mar 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=112571683&PinnedHotelID=112571683&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/70000/65900/65879/01e1c717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delta Hotels by Marriott St. Pierre Country Club Chepstow - Pool - Hot tub - Spa - Pet friendly 8.2 Very good 1,012 reviews CA $120 CA $144 total includes taxes & fees Mar 16 - 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Mar 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=10704&PinnedHotelID=10704&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=517268&PinnedHotelID=517268&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=517268,112571683,65879,31887058,4924299) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) during limited hours on request - Free self parking on site ### Food and drink - Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person - A bar/lounge - A restaurant - Private picnics ### Things to do - Bicycle storage - Fitness classes - Full-service spa - Health club - Hot tub - Sauna - Steam room - Yoga classes ### Family friendly - DVD player - In-room refrigerator - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Business services - Business center - Conference center - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - No elevator ### More - 3 floors - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - DVD player - Smart TV ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Refrigerator ### More - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Contactless check-in available ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 50 per accommodation, per stay Service animals are welcome, and are exempt from fees Food and water bowls and pet grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30.0 per day Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately GBP 16 per person - Pet fee: GBP 50 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: GBP 30.0 per day - Spa fee: GBP 20 - Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Charlton House Hotel Charlton House Spa Hotel Charlton House Spa Hotel Shepton Mallet Charlton House Spa Shepton Mallet Charlton Spa Hotel Bannatyne\`s Charlton House Hotel Shepton Mallet Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset Charlton Hotel Shepton Mallet Charlton House Spa Montigo Resorts Somerset Charlton House Spa Hotel Montigo Resorts, Somerset Hotel Montigo Resorts, Somerset Shepton Mallet Montigo Resorts, Somerset Hotel Shepton Mallet ## Frequently asked questions ### Is Montigo Resorts, Somerset pet-friendly? ### How much is parking? ### What time is check-in at Montigo Resorts, Somerset? ### What time is check-out at Montigo Resorts, Somerset? ### Does Montigo Resorts, Somerset provide a shuttle to the airport? ### Where is Montigo Resorts, Somerset located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Montigo Resorts, Somerset Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 169 8 - Good 88 6 - Okay 40 4 - Poor 26 2 - Terrible 14 ## Reviews ### 10/10 Excellent #### Oluwatosin Nov 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Spa facilities and staff were excellent. Comfortable accommodation ##### Oluwatosin Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Philip Nov 5, 2025 Liked: Cleanliness, staff & service, room comfort All facilities so accessable. Clean and warm. ##### Philip Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Joanna Dec 24, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens. ##### Joanna Stayed 1 night in Dec 2025 ### 10/10 Excellent #### sharon Jun 3, 2025 Super stay lovely room and so quiet ##### sharon Stayed 3 nights in May 2025 ### 10/10 Excellent #### Roger Mar 14, 2025 Liked: Cleanliness, staff & service, amenities A nice clean hotel with very pleasant staff and good food ##### Roger Stayed 2 nights in Mar 2025 ### 8/10 Good #### Sharon Aug 1, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice short break 1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/d5cd7086-066a-4f0f-93b0-ab5e54521a4d-1754079593967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eloise Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities For a last minute replacement very nice, staff very frendly and easy to talk to. ##### Eloise Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Piotr Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌 ##### Piotr Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Justin Oct 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about. ![](https://a.travel-assets.com/ugc/hotel-reviews/67F96B3A601F8ABF5A90D43F5B0FB2644FBAE8EB1697214300454.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Justin Stayed 1 night in Oct 2023 ### 10/10 Excellent #### David Mar 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden Gem New Glastonbury Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class! ##### David Stayed 1 night in Mar 2024 ### 10/10 Excellent #### David Nov 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble ##### David Stayed 2 nights in Nov 2023 ### 8/10 Good #### Christopher Nov 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel. ##### Christopher Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Elaine Oct 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful autumn weekend away We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return. ![](https://a.travel-assets.com/ugc/hotel-reviews/D5B9E9BECCA95D7A583B74455A01AEB497A37ACB1697443278561.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5CBA110636BF78DEFBF83028F12386B68E296D221697443270974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8FCE5D7F6266FA1B71BBEC930FF9130767A2A4821697443281896.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1011533A44207AB96D7FE0642E83E47B2FA56C0C1697443268339.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elaine Stayed 1 night in Oct 2023 ### 4/10 Poor #### Andy Aug 10, 2023 Disliked: Staff & service Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better ##### Andy Stayed 1 night in Aug 2023 ### 8/10 Good #### Kieran Mar 22, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the ##### Kieran Stayed 2 nights in Mar 2024 ### 4/10 Poor #### ashley Aug 18, 2023 Liked: Room comfort Disliked: Staff & service #### Could be great Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly ##### ashley Stayed 1 night in Aug 2023 ### 4/10 Poor #### Ian Dec 3, 2025 Alarm went off at 5:30 in the morning outside our ##### Ian Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Helen Jul 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Montego was Magnificent I loved our night here and so wish we had booked a night after Glastonbury to recover. ![](https://a.travel-assets.com/ugc/hotel-reviews/a6cdf598-1f2c-455a-88ac-62c78d422965-1753652802497.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81607991-e85e-4ed9-a955-092e39a2aaa0-1753652800849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1a7c2a0-143c-4ed6-bd35-f30601dd77b1-1753652800461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Jason Dec 6, 2025 Disliked: Cleanliness, amenities Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr ##### Jason Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Liam Aug 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic. ##### Liam Stayed 1 night in Aug 2025 ### 6/10 Okay #### Samantha Oct 6, 2025 Liked: Cleanliness Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!! ##### Samantha Stayed 1 night in Oct 2025 ### 6/10 Okay #### Jade Oct 19, 2025 Disliked: Staff & service, property conditions & facilities The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic! ##### Jade Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Stewart Apr 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fantatastic bed and bathroom... ##### Stewart Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Heather Oct 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Heather Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Lenroy Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host. ##### Lenroy Stayed 1 night in Apr 2025 ### Expedia's Latest Trends ### Hotels > - [Parkview Apartments](https://www.expedia.ca/High-Wycombe-Hotels-Parkview-Apartments.h32463857.Hotel-Information) > - [Shamrock Guest House](https://www.expedia.ca/Gravesend-Hotels-Shamrock-Guest-House.h24405239.Hotel-Information) > - [Low Wood Bay Resort & Spa](https://www.expedia.ca/Windermere-Hotels-Low-Wood-Bay.h5243.Hotel-Information) > - [Mallard](https://www.expedia.ca/Newnham-Hotels-Mallard.h26995565.Hotel-Information) > - [Harbour Hotel St Ives](https://www.expedia.ca/St-Ives-Hotels-St-Ives-Harbour-Hotel.h175599.Hotel-Information) > - [No Man's Fort](https://www.expedia.ca/Portsmouth-Hotels-No-Mans-Fort.h11536410.Hotel-Information) > - [Berry Barn](https://www.expedia.ca/Alford-Hotels-Berry-Barn.h30998325.Hotel-Information) > - [Kingston House](https://www.expedia.ca/Torquay-Hotels-Kingston-House.h94691819.Hotel-Information) > - [Ferndale - Lodge](https://www.expedia.ca/Torquay-Hotels-Ferndale-Lodge.h2268170.Hotel-Information) > - [The White Hart Royal Hotel, Moreton-in-Marsh](https://www.expedia.ca/Moreton-In-Marsh-Hotels-White-Hart-Royal-Hotel.h3848404.Hotel-Information) > - [Livermead Cliff Hotel](https://www.expedia.ca/Torquay-Hotels-Livermead-Cliff-Hotel.h16891.Hotel-Information) > - [The Pearl Hotel](https://www.expedia.ca/Peterborough-Hotels-The-Pearl-Hotel.h6335144.Hotel-Information) > - [Wheatsheaf Hotel - Virginia Water by Chef and Brewer Collection](https://www.expedia.ca/Virginia-Water-Hotels-Wheatsheaf-Hotel-Virginia-Water-By-Greene-King-Inns.h9491956.Hotel-Information) > - [Pretty cottage with enclosed patio and private hot tub with stunning veiws](https://www.expedia.ca/Otley-Hotels-Pretty-Cottage-With-Enclosed-Patio-And-Private-Hot-Tub-With-Stunning-Veiws.h58066446.Hotel-Information) > - [The Manor House](https://www.expedia.ca/Scarborough-Hotels-The-Manor-House.h44509462.Hotel-Information) > - [Manchester Central](https://www.expedia.ca/Manchester-Hotels-Manchester-Central.h39351731.Hotel-Information) > - [The Gin Trap Inn](https://www.expedia.ca/Hunstanton-Hotels-The-Gin-Trap-Inn.h23779464.Hotel-Information) > - [YotelAIR London Gatwick ](https://www.expedia.ca/Gatwick-Hotels-Yotel-Air-London-Gatwick.h18969729.Hotel-Information) > - [La Plage](https://www.expedia.ca/Deal-Hotels-La-Plage.h44458921.Hotel-Information) > - [The Old Bakery Hotel](https://www.expedia.ca/Kenilworth-Hotels-The-Old-Bakery-Hotel.h44087031.Hotel-Information) > - [Pennyhill Park Hotel And Spa](https://www.expedia.ca/Bagshot-Hotels-Pennyhill-Park-Hotel-And-Spa.h517256.Hotel-Information) > - [The George](https://www.expedia.ca/Cheltenham-Hotels-The-George-Hotel.h45140643.Hotel-Information) > - [Koala Cottage](https://www.expedia.ca/Ventnor-Hotels-Koala-Cottage.h5118777.Hotel-Information) > - [Dawn Chorus Holidays](https://www.expedia.ca/Beccles-Hotels-Dawn-Chorus-Holidays.h11826380.Hotel-Information) > - [Park City Suites Hotel](https://www.expedia.ca/Manchester-Hotels-Park-City.h42464558.Hotel-Information) > - [Cotswold House Hotel & Spa](https://www.expedia.ca/Chipping-Campden-Hotels-Cotswold-House-Hotel-Spa.h7847572.Hotel-Information) > - [Tides Cottage](https://www.expedia.ca/Pevensey-Hotels-Tides-Cottage.h42241061.Hotel-Information) > - [The Black Bull Hotel](https://www.expedia.ca/Kirkby-Stephen-Hotels-The-Black-Bull-Hotel.h5559919.Hotel-Information) > - [Delta Hotels by Marriott Peterborough](https://www.expedia.ca/Peterborough-Hotels-Peterborough-Marriott-Hotel.h691233.Hotel-Information)