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Comfort Inn – Avis

2.5 out of 5
Comfort Inn
2012 E Marion St, Shelby, NC

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 240 avis sur 505." "
Note de 8 – Bien, d’après 184 avis sur 505." "
Note de 6 – Acceptable, d’après 50 avis sur 505." "
Note de 4 – Médiocre, d’après 12 avis sur 505." "
Note de 2 – Terrible, d’après 19 avis sur 505." "

8,6/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Aldric

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Beb was old and worn out it had a sink hold in the bed.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Martha

Voyage en famille
Points forts : Service et personnel
The staff was very friendly. The hotel and the room seemed to be clean, but their was a strong musty smell. I think it was coming from the carpet. The whole place was in need of an update. We only stayed one night to attend a college graduation, so it met our needs.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Barbara

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was friendly and helpful. We enjoyed our stay and we would return. Thank you!
Séjour de 1 nuit en avril 2024
Lanisha Odom a répondu le 30 avr. 2024
Barbara,Thank you for this perfect review regarding your stay. We were glad to host you properly during your journey at our hotel. The Comfort Inn Shelby NC team and I appreciate you choosing our hotel for your stay. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

10/10 – Excellent

Jessica

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff…clean…right next to the mall
Séjour de 1 nuit en avril 2024
Lanisha Odom a répondu le 5 avr. 2024
Jessica Thank you for taking the time to complete our online survey. We are glad all was well and you enjoyed the location that is surrounded by stores, restaurants and a wonderful mall. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

10/10 – Excellent

Hobart

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property didn't seem to have clear directions to find the location.
Séjour de 1 nuit en mars 2024
Lanisha Odom a répondu le 1 avr. 2024
Hobart,The Comfort Inn Shelby NC team and I thank you for the 5 star rating. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 – Excellent

Joseph, Sarasota

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was clean, staff was cleaning all day, the breakfast (free) was good, the staff was very friendly, and you felt safe, the price was great, highly recommend this place! Joe E
Séjour de 3 nuits en mars 2024
Gail Medina, Sales Director a répondu le 11 mars 2024
Dear Joe,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again.

8/10 – Bien

Steven

Séjour de 1 nuit en février 2024
Lanisha Odom a répondu le 27 mars 2024
Greetings,Thank you for the rating given and taking the time to complete our online survey. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

8/10 – Bien

Lisa

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options. Windows are hazy hard to see outside.
Séjour de 1 nuit en février 2024
Gail Medina, Sales Director a répondu le 20 févr. 2024
Dear Lisa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 – Excellent

Franklin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and beds were very comfortable. Staff was very friendly. Great value.
Lanisha Odom a répondu le 15 févr. 2024
Franklin,Thank you for taking the time to complete our online survey. The staff and I are happy to know all was well during your stay. We hope to see you again soon!Warn Regards Manager Lanisha Odom

8/10 – Bien

Julie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.
Séjour de 1 nuit en février 2024
Lanisha Odom a répondu le 13 févr. 2024
Julie Thank you for taking the time to complete our online survey. The staff and I are happy all was well, and you founded the satisfaction you expected. We hope to see you again soon!Warm Regards Manager Lanisha Odom

8/10 – Bien

Michele

Voyage en famille
The service was great
Séjour de 2 nuits en février 2024
Lanisha Odom a répondu le 4 févr. 2024
Michele,Thank you for your feedback regarding your stay. We value your time and effort to stay at our hotel. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 – Excellent

Sherita

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was a great stay we always stay here when we come to Shelby
Séjour de 1 nuit en janvier 2024
Lanisha Odom a répondu le 29 janv. 2024
Sherita,Thank you for visiting our hotel and giving us all 10's for your stay. We look forward to seeing you again here at the Comfort Inn Shelby NC locationWarm Regards,Lanisha Odom

10/10 – Excellent

Patrick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Lanisha Odom a répondu le 8 janv. 2024
Thank you for the 5 star rating regarding your stay at the Comfort Inn Shelby NC location. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

10/10 – Excellent

Traci

Séjour de 1 nuit en janvier 2024
Lanisha Odom a répondu le 29 janv. 2024
Greetings Thank you fir this 5 star review here at the Comfort Inn Shelby NC location. The team and I will take this rating in consideration while continuing to work hard to provide excellent service!Warm Regards Manager Lanisha Odom 704 482 5666 Opt 2

10/10 – Excellent

Angela

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Lanisha Odom a répondu le 9 janv. 2024
Angela,Thank you for the 5 star review. We are happy to know all was well during your stay. We hope to see you again soon!Warm Regards,ManagerLanisha Odom

10/10 – Excellent

Samantha

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Can’t beat the price!
We were pleasantly surprised! The pictures make it seem a little more dated than it actually is. The room was clean and didn’t have any smells. All the staff were incredibly friendly and attentive. Housekeeping even noticed I had makeup, and had used the makeup wipe provided. So they left a few extra wipes for me. It’s no luxury hotel. But for the price, it’s a great stay!
Séjour de 3 nuits en décembre 2023
Lanisha Odom a répondu le 9 janv. 2024
Samantha,Thank you for the kind words used for your stay. Surprise is what we like to hear, because when you walk into our hotel you will feel and smell the freshness of cleanliness. We sparkle our rooms and clean our hotel thoroughly so our guest feel at home. The staff and I here at the Comfort Inn Shelby NC location are the most kind, courteous, and professional individuals you would ever want to meet. The housekeeping department are very considered and observant when it comes to our guest needs; therefore I am glad they notice the shortage of makeup wipes that you didn't have. We hope when you are in the area again, you stop by for the delightful service we provide.Warm Regards,Front Office ManagerLanisha Odom

8/10 – Bien

Jeremy

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Lanisha Odom a répondu le 8 janv. 2024
JeremyThank you for this review regarding your stay. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

8/10 – Bien

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Lanisha Odom a répondu le 9 févr. 2024
CarolThank you for taking the time to complete our online survey. We hope all was well during your time at our hotel. We look forward to seeing you again soon!Warm Regards ManagerLanisha Odom

2/10 – Terrible

Dean

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 20 nuits en novembre 2023
Lanisha Odom a répondu le 29 janv. 2024
DeanWe hope all was well during your journey at our hotel. We hope to see you again soon!!!Warm Regards,Lanisha Odom

10/10 – Excellent

Jesse

Séjour de 3 nuits en décembre 2023
Lanisha Odom a répondu le 29 janv. 2024
Jesse,Thank you for the 5 star rating regarding your stay. We are happy to have set high expectations during your visit as we hope to see you again soon!!Sincerely,Lanisha Odom

4/10 – Médiocre

Nicole

Points faibles : Propreté, état et installations de l’hébergement
Dingy and Dirty. I would not stay at this property again. The property is aging and a bit depressing. My room was dirty. Hair in the shower, opened coffee packets put back in the basket and gift wrapping from a previous guest found in a corner on the floor. My shower needed caulking, there were holes in the drapes, chipped paint and ripped wallpaper.
Séjour de 2 nuits en novembre 2023

8/10 – Bien

John

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
The whole hotel needs updating not just new carpets and paint other than that it was great stay
Séjour de 3 nuits en novembre 2023

6/10 – Acceptable

Brandon

Voyage d’affaires
Points forts : Propreté, service et personnel
The walls between room and between bathroom and the rest of your room need sound deadening insulation. I could hear everything. Soft closing doors would help keep people slamming doors from waking me up. Bathroom in the room needs an update.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Mildred

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Amy

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Shelia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Page

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great value!
Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.
Séjour de 3 nuits en octobre 2023

10/10 – Excellent

Celena

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent stay
Amazing website. Enjoyed using points. Great investment being a member of Hotel.com
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Glenn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Steven

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Hao

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were friendly and helpful.
Séjour de 2 nuits en octobre 2023

8/10 – Bien

Steven

Séjour de 2 nuits en septembre 2023

8/10 – Bien

Brad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not great not terrible
Séjour de 1 nuit en août 2023

10/10 – Excellent

Jack

Séjour de 1 nuit en octobre 2023
Rosie a répondu le 7 nov. 2023
Dear Jack-Thank you very much for your wonderful 5 star rating. We take great pride in the service we provide and cannot be more happier that your experience was met. Please come again to see us soon!Warm Regards,Rosemarie NixonGeneral Manager

10/10 – Excellent

Beneranda

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Robert

Séjour de 3 nuits en octobre 2023

10/10 – Excellent

Billie, Vilas

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are great rooms are comfy and clean
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Lisa

Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sharon Lacy

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en septembre 2023

2/10 – Terrible

Tony Q

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
Room was damp and floor was dirty. Room had a bad odor. This was the second room, the first one was not as shone on the wed. No room for anything tyset on sink
Séjour de 2 nuits en septembre 2023

6/10 – Acceptable

Annett

Points forts : Propreté, service et personnel
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sherita

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I always stay at comfort inn when I go Shelby i know the hotel will be clean and the service will be great
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Mark E

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was very nice, newly renovated pool, decent breakfast not any noise or excessive lights. Can't really think of anything to complain about.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Yvette

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Staff, friendly and very helpful
Séjour de 2 nuits en août 2023

10/10 – Excellent

Alice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The counter people were very friendly, the cost was great for one night. Checkout persons were friendly. The only thing negative was the beds are too hard for a senior with back problems.
Séjour de 1 nuit en août 2023

10/10 – Excellent

William

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome
Customer service was excellent! Very helpful, courteous and friendly. The room was comfy, clean and cozy. Great amenities. Quiet and access to lots of restaurants and malls.
Séjour de 3 nuits en août 2023

2/10 – Terrible

Tricia

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had a death in my family and wasn’t able to make in town. I called almost I called the early morning of my reservation when I was notified of the death and I still was not able to cancel my booking. I did not plan on having a situation like that nor do most so most people are compassionate and show empathy in a time as such.. but not this place
Séjour de 1 nuit en août 2023

10/10 – Excellent

Rebecca

Séjour de 2 nuits en août 2023

8/10 – Bien

Debra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only
Séjour de 1 nuit en août 2023

10/10 – Excellent

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place
Séjour de 2 nuits en août 2023