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MacKenzie's Motel & Cottages – Avis

2.5 out of 5
MacKenzie's Motel & Cottages
260 Water Street, Shelburne, NS

Avis

7,4

Bien

Note de 10 – Excellent, d’après 56 avis sur 191." "
Note de 8 – Bien, d’après 65 avis sur 191." "
Note de 6 – Acceptable, d’après 32 avis sur 191." "
Note de 4 – Médiocre, d’après 22 avis sur 191." "
Note de 2 – Terrible, d’après 16 avis sur 191." "

7,6/10

Propreté

7,8/10

Service et personnel

6,6/10

Commodités

7,2/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Johanne

Voyage en famille
Points faibles : Propreté
Séjour de 1 nuit en août 2021

4/10 – Médiocre

Johanne

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Très moyen
Cet hôtel est propre et bien situé dans Shelburne. En revanche il est très vétuste, ne proposait pas de petit déjeuner alors qu’il était mentionné dans l’annonce. L’accueil s’est fait rapidement mais pas très courtois. Suffisant pour une nuit mais loin de la description générale.
Séjour de 1 nuit en octobre 2020

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Chambre confortable. Petit déjeuner correct et personnel agréable.
Séjour de 1 nuit en août 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tres correct mais mal insonorise..ya eu un party mais si setai pas de sa setai ok
Séjour de 1 nuit en septembre 2018

8/10 – Bien

Mumu71, Wattrelos

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Chambre propre,salle de bain petite,le petit déjeuner simple pas beaucoup de chose un pot de beurre et un pot de fromage ou tout le monde se sert.
Séjour de 1 nuit en juin 2018

10/10 – Excellent

Claude, Gatineau Qc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super a être sur une liste de motel très bien
La propreté de ce motel est super on a été bien accueilli

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

2/10 – Terrible

Beverly

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Cecilia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
cabin was good with one exception no heat in one bedroom
Séjour de 1 nuit en avril 2024

10/10 – Excellent

James

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The attendant is always friendly and courteous the rooms are a fair size with new flooring and comfortable beds
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Maggie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
lovely properties and staff
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Mike

Voyage en groupe
Limited seating in the cottage and some old and rickety. Had a kitchen but no dish detergent to wash dishes
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Corinne, Tusket

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I reserved this room because my daughter had to do her clinical for school at the local hospital. She said the only thing they noticed there was raw fish in the freezer from a previous guest still in there and some other things that were dirty. Other then that the facility was close to what she was there for and served the purpose.
Séjour de 5 nuits en mars 2024

4/10 – Médiocre

Gerard

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No hotwater
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Mellissa

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en février 2024

10/10 – Excellent

Maggie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location is perfect and very nice staff
Séjour de 1 nuit en février 2024

10/10 – Excellent

Maggie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
loved the location and the size of the cottages
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Nikki

Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

Patsy

Points forts : Propreté
Points faibles : Service et personnel, commodités
The motel room itself was quite clean. And seemed nice at first glance however as the evening wore on I noticed more things wrong. There was no cream for the coffee that was in the room and they had none at the main house. The owner said there was a man down the street who sells coffee. Towel rack in the backroom was mostly missing, just one end was on the wall. There is poor water drainage when using the sink or shower. There were no sheets on the bed and no pillowcases, just a comforter, pillows and the mattress cover. I had stayed here several times years ago back about 2010 and it was a beautiful spot to stay. Too bad it isn't like it used to be, no longer a free breakfast either.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Jennifer

Voyage d’affaires
Points faibles : Commodités
No sugar or creamer for coffee. Little dish was empty. No facial tissue.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Lisa

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
We loved it here and would stay again, the only we found was it could be cleaners bit better. The drawers had hairs and crumbs in them and the floors were pretty dirty. But it was very cozy and nice. The heat pump was fabulous. The staff was very friendly. And the gas station across the road is convenient and open 24/7
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Terrance

Voyage en famille
Points faibles : Propreté, service et personnel
The floors were dirty, food was still in the fridge from a previous guest and the staff was cold and impersonal. Other than that, our room was fine.
Séjour de 3 nuits en octobre 2023

4/10 – Médiocre

David

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The property is very tired looking for the money charged.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Lydie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a lovely time. The place to stay in Shelburne z
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Sylvia

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was no staff at the property when I arrived. I had to call and staff arrived by car but did not offer an apology. The room appeared to not have been cleaned for awhile; there were cobwebs on the ceiling and various other areas of the room including a large spider I found when I was checking out. There were cobwebs and a dead bug beside the bath mat in the bathroom. I did not receive housekeeping services in the morning and had to ask for toilet paper and fresh towels even though “daily housekeeping” is advertised. When the staff arrived with those items I showed him I had also found some clothes in a drawer that were not mine and I showed him the cobwebs and dead bug in the bathroom. He questioned if the men’s clothes I found were mine which I had already stated were not and he said he could get me a new room. I had already stayed one night in this room so I said no, hoping he would refund some of my money. I never heard from anyone again. They take full payment at check in; I do not recommend staying here.
Séjour de 2 nuits en septembre 2023

6/10 – Acceptable

Stanley

Voyage en famille
Property was clean and room spacious. There was coffee and maker but no creamer or sugar in room. King size bed with clean bedding put only two pillows. It was an ok stay in an average property. We would likely go back if we were in the area for a night.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thr cabin was in great condition and had all the amenities we needed.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Brian

Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

patty

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
The gentleman at the front desk was very nice, check in was easy. The cabin we stayed in was cute but dated. Was shocked to pull the sheets back and find stains on the sheets and the bed skirt was filthy. This will definitely Deter us from coming back.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Beth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Inviting exterior, comfortable interior, easy check in with friendly staff, reasonable rates, convenient location. Would stay again, thank you.

10/10 – Excellent

John, Hubbards

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
we enjoyed our stay!
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Joseph

Voyage d’affaires
Points forts : Commodités
The room was lovely. I loved the heat pump, shower and lighted mirror. I was pleased to see soap and shampoo provided. Room was clean and tastefully decorated.
Séjour de 3 nuits en août 2023

10/10 – Excellent

COLIN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great
Had a great time. A lovely place, perfect for our trip. Many thanks
Séjour de 1 nuit en juin 2023

2/10 – Terrible

Jacqueline

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property has no standard of hygiene or cleanliness. The bed was made without changing the sheets. The dirty towels were hung back up on the towel bars. There was food waste in the kitchenette cupboards and drawers. Spider webs everywhere. And NO toilet paper! Top it off, we booked and paid for a cottage and received a room in a strip motel. We strongly DO NOT recommend this accommodation.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Melanie

Voyage de couple
Lovey Motel. Beautiful bathroom, shower; coffee machine; comfortable beds; easy check-in/check-out. Perfect for our one night stay.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Cecil

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The floors were So dirty that we would not take off our shoes After I had to go to the office to get coffee, they would not supply any creamer for the coffee ( they said because it would go bad) The coffee mugs that were supplied were not clean. We would not have stayed; but we had no choice. At least there was no bedbugs. We will Never return to this place.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Michael

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bugs in the bed, Yellow white towels and toilet seat worn with MDF brown edges. On top of that I was charged for two nights even though I stayed one night because Iwas too disgusted to stay another night.
Séjour de 5 nuits en août 2023

2/10 – Terrible

Larry

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en août 2023

2/10 – Terrible

Darrell

Voyage de couple
Points faibles : Commodités
Cabin 1 was disgusting. Dirty, smelly. When you let water out of kitchen sink it all drained to cupboard under sink, I guess that is why there was nothing under there. There was mouse turd and stuffing from the loveseat on the back of loveseat. The love seat was sitting right on floor , no legs, as seniors it was extremely hard to pull ourselves out of said loveseat. The floors in bathroom so crooked you had to be very careful not to fall forward .
Séjour de 2 nuits en juillet 2023

4/10 – Médiocre

Heidi

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Needs some love
Pictures looked so quaint and welcoming, but the unit hasn’t seen a good clean in a very long time. The bedding was warn and did not appear clean. It was a difficult night and a very early checkout.
Séjour de 1 nuit en juillet 2023

8/10 – Bien

Paul, Bonnyville

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Upgrades to rooms well done! Floors need to be cleaned with different product. Don’t wear white socks or keep the shoes on. Front desk needs to leave a note as to when they will be present. 3 parties waiting 30 minutes on our arrival to check in. Nobody there. Has great potential, front desk very helpful when present.
Séjour de 3 nuits en juillet 2023

4/10 – Médiocre

Courtney

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay Elsewhere if you Can
The cottage was not clean. I don’t think the floors have been mopped in months. We had to keep our shoes on at all times or else the bottoms of our feet would be black and sticky. Dead bugs in almost every corner of the rooms. The fabric curtains that are hung on the windows have been dusted or taken down in cleaned in what appears a very long time. The two bedroom cottage we stayed in does not have a lock on the back door which was concerning. The bathroom is covered in mold and again needs to be mopped. Staff was not very friendly- just passed a key and stuck the payment machine in front of me to pay and that was about all the interaction we had. The whole place is just not as advertised on their website.
Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Courtney

Séjour de 1 nuit en juillet 2023

8/10 – Bien

Don

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
comfortable bed
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Staffing concern
Office staff do not man the office on a consistent manner. Staff gone early though we came 20 minutes before closing. Was not given any information like WiFi password or other motel info. Just given key and told room number…. felt like rushed out the door. No office or cleaning staff in morning when we left about 10:30am. Rang office doorbell several times and no show. No ice machine either. Loved the shower. Room nice looking, bed not the most comfortable and no sheets on bed. Room looked newly remodeled.
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Holly

Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This was the most disgusting property I’ve ever had the misfortune of booking! Do NOT stay here! Bug carcasses in every nook and cranny and live one’s crawling about. The entire property is unkempt and unclean - NO pride if ownership here!
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Laurie

Voyage en famille
The property has so much potential to be amazing with some elbow grease, cleaning supplies, a lawn mower and determination. It is sadly in need of needing to be cleaned up inside and out. We didn’t see any staff doing anything, other than handing us a key. We didn’t stay in the room we booked due to water damage that day but saw another guest coming out of the cabin we booked….and his truck was there at night….likely not the plumber lol. The stove was unusable without a good cleaning, the bbq and utensils were not in good condition until after we cleaned them extensively, the bathroom floor likely hasn’t been properly washed in quite some time. We stayed but only because we had already paid, it was late in the day and we were tired. We are far from fussy people, it has to be pretty bad for us to write this review….
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The bathroom shower was very slippery!!
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

erin padilla

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room was not clean , pool area unkept , staff walked in while I was in the bathroom
Séjour de 1 nuit en juillet 2023