[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hilton Shanghai City Center Escape the urban bustle: swim in indoor/outdoor pools, work out anytime in the 24-hour gym, and enjoy authentic Japanese cuisine. ![Exterior](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/e3433a2d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, 2 Single Beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/50112835.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/60cb769d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite, 1 King Bed | View from room](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/5833ce0c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/2476824c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hilton Shanghai City Center is an urban retreat in the city's heart. Guests enjoy swimming in either pool, in-room WiFi, and Japanese dishes at Osteria Twelve 16意大利餐厅. The property also offers 24-hour gym access and attentive concierge services. 9.2 Wonderful ## Popular amenities - Pool - Parking included - Free WiFi - Room service - Gym - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct. 20 - Oct. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 21 - Oct. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15431321&PinnedHotelID=15431321&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 20 of 20 rooms ![1 bedroom, premium bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/58610731.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Guest Room, King ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 388 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/93bafc60.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 431 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Deluxe Suite](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/cdc62030.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 829 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/9355c5f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 - 388 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/93bafc60.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe Room, King ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 - 431 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Suite, 1 King Bed (Ambassador Suite)](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/542167ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Ambassador Suite) ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Dining table - 2131 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Room, 1 King Bed, Accessible](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/706d814e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Premium bedding - 355 sq ft - City view - Sleeps 2 - 1 King Bed ![Premium Room, 1 King Bed](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/5d970073.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 452 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Premium Suite, 1 King Bed](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/b1e90b89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 - 1184 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Presidential Suite, 1 King Bed](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/ced50aa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Club Lounge Free cribs/infant beds Dining table - 3014 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/065e41d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Guest Room, Twin 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 388 sq ft - 1 bedroom - City view - Sleeps 3 - 2 Twin Beds ![Deluxe Room, 2 Single Beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/50112835.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Separate bedroom - 484 sq ft - 1 bedroom - City view - Sleeps 3 - 2 Twin Beds ![1 bedroom, premium bedding, down comforters, Select Comfort beds](https://images.trvl-media.com/lodging/16000000/15440000/15431400/15431321/065e41d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds LCD TV Pillow menu Renovated in 2024 Premium bedding - 388 sq ft - City view - Sleeps 3 - 2 Twin Beds ### Nikko Deluxe Twin Room - Sleeps 2 ### Grand Deluxe Room - Sleeps 2 ### Crystal Suite - Sleeps 2 ### Executive Suite - Sleeps 2 ### Japanese Deluxe Garden View Room - Sleeps 2 ### Executive Superior Room - Sleeps 2 ### Grand Superior Room - Sleeps 2 ## You may also like Ad ![Dining](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1510000/1509400/1509301/7ec80d89_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Shanghai Downtown Shanghai - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 1,016 reviews CA $234 CA $272 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Shanghai-Hotels-Conrad-Shanghai.h1509301.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=568f7071-75fe-46b8-aca8-5879907a44bc&top_cur=CAD) Ad ![3 bars/lounges, rooftop bar, lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/26000000/25770000/25770000/25769939/a450f8b3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Shanghai EDITION Downtown Shanghai - Pool - 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Pool - Hot tub - Kids pool - Parking included 8.8 Excellent 57 reviews CA $118 CA $138 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Shanghai-Hotels-Sheraton-Shanghai-Jiading-Hotel.h11837330.Hotel-Information?chkin=2025-10-25&chkout=2025-10-26&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=568f7071-75fe-46b8-aca8-5879907a44bc&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-Hilton-Shanghai-City-Center.h15431321.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-Hilton-Shanghai-City-Center.h15431321.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.21758%2C121.43721&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=keR_NY01cqWNlf2WGR70wqrgkec=) 488 West Yan'an Road, Changning District, Shanghai, Shanghai, 200050 #### What's nearby - Former French Concession - 11 min walk - 1.0 km - Jing'an Temple - 18 min walk - 1.6 km - Zhongshan Park - 2 min drive - 1.5 km - Shanghai Centre - 2 min drive - 1.9 km - Nanjing Road Shopping District - 4 min drive - 4.8 km #### Getting around - Shanghai South Railway Station - 10 min drive - Changshu Road Station - 14 min walk - Hongqiao International Airport (SHA) - 24 min drive #### Restaurants - ‪Baker & Spice - ‬6 min walk - ‪GentleMaker Cafe - ‬6 min walk - ‪Apollo - ‬6 min walk - ‪Mercado 505 - ‬5 min walk - ‪Let's Noodle - ‬2 min walk ## About this property ### Hilton Shanghai City Center Luxury hotel remodeled in 2024 and located near Jing'an Temple Located close to Shanghai Stadium and Nanjing Road Shopping District, Hilton Shanghai City Center provides dry cleaning/laundry services, a 24-hour gym, and conference space. The on-site Italian cuisine restaurant, Osteria Twelve 16意大利餐厅, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi. Other perks include: - An indoor pool - Free self parking - Limo/town car service, buffet breakfast (surcharge), and an elevator - Tour/ticket assistance, a banquet hall, and luggage storage Room features All 381 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes. Other amenities include: - Select Comfort beds, down comforters, and rollaway/extra beds (surcharge) - Bathrooms with separate tubs/showers and free toiletries - 55-inch LCD TVs with cable channels - Wardrobes/closets, free infant beds, and electric kettles ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/910000/905800/905760/bea7cfb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Bund Center, Shanghai Downtown Shanghai - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 1,015 reviews CA $216 CA $252 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=905760&PinnedHotelID=905760&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges](https://images.trvl-media.com/lodging/2000000/1280000/1271500/1271421/6369f2ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel Shanghai New World Downtown Shanghai - Pool - Hot tub - Spa - Free WiFi 8.8 Excellent 1,020 reviews CA $189 CA $220 total includes taxes & fees Oct 31 - 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A restaurant ### Restaurants on site - Osteria Twelve 16意大利餐厅 ### Things to do - 24-hour gym - Indoor pool ### Family friendly - In-room crib - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 4,553 square feet of conference space - 7 meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Smooth flooring in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 25 floors - Art Deco architecture - Banquet hall - Built in 2010 - Renovated entire property - July 2024 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) - Select Comfort mattress ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch LCD TV with cable channels ### Food and drink - Electric kettle - Espresso maker - Free bottled water - Limited room service - Meal delivery service - Minibar ### More - Air conditioning - Connecting rooms available - Electrical adapters - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 350.0 per day Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 228 to 228 for adults, and CNY 0 to 228 for children - Airport shuttle fee: CNY 550 per vehicle (one-way, maximum occupancy 4) - Rollaway bed fee: CNY 350.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation A car is recommended for transportation to and from this property ### National rating For the benefit of our customers, we have provided a rating based on our rating system. ### Property is also known as Nikko Shanghai Nikko Hotel Nikko Shanghai Hilton Shanghai City Center Hotel Hilton Shanghai City Center Shanghai ## Frequently asked questions ### Does Hilton Shanghai City Center have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Hilton Shanghai City Center? > As of Oct 20, 2025, prices found for a 1-night stay for 2 adults at Hilton Shanghai City Center on Oct 26, 2025 start from CA $192.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Shanghai-Hotels-Hilton-Shanghai-City-Center.h15431321.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hilton Shanghai City Center pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hilton Shanghai City Center? > Self parking is free at this property. ### What time is check-in at Hilton Shanghai City Center? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hilton Shanghai City Center? > Check-out is at noon. ### Does Hilton Shanghai City Center provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of CNY 550 per vehicle applies. ### Where is Hilton Shanghai City Center located? > Located in Jing'an, this luxury hotel is 0.9 mi (1.4 km) from Jing'an Temple and within 3 mi (5 km) of Shanghai Stadium and Nanjing Road Shopping District. Changshu Road Station is 14 minutes by foot and Jing'an Temple Station is 16 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hilton Shanghai City Center Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 46 8 - Good 13 6 - Okay 6 4 - Poor 2 2 - Terrible 0 ### 9.4/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 8/10 Good #### Jeffery Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Newly renovated hotel with large rooms and modern facilities. Restaurants and bars are great with many food and drink options. The hotel is located in the center of the city and has easy access to many transportation facilities. Recommended! ##### Jeffery Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Johannes Lap-Funn Jun 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, well designed & modern rooms with lots of storage space. ##### Johannes Lap-Funn Stayed 3 nights in May 2025 ### 10/10 Excellent #### Yanzhi Aug 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service! ##### Yanzhi Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Tzu Chin Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Perfect service and location ##### Tzu Chin Stayed 4 nights in May 2025 ### 10/10 Excellent #### man kit Mar 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### nice place for quick business trip good location with quality breakfast, and good price. will come back again. ##### man kit Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jose Apr 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and great service ##### Jose Stayed 6 nights in Apr 2025 ### 8/10 Good #### Cui Jun 21, 2025 Liked: Cleanliness, property conditions & facilities, room comfort The hotel room is lovely and very comfortable bed. The only thing I want to highlight is the breakfast, food is limited choices and the service without smile. ##### Cui Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Sarah Apr 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good experience, will book for next time as well. ##### Sarah Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Vinicius Jun 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was okay ##### Vinicius Stayed 6 nights in May 2025 ### 8/10 Good #### Mike May 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities A reliable and well appointed hotel. Some staff are more friendly and helpful than others. The area surrounding the hotel is not the best, although it is a short walk to Jingan which has a great temple and upmarket shopping. ##### Mike Stayed 2 nights in May 2025 ### 10/10 Excellent #### jeff Nov 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Top notch hotel at a great price. I found my go too hotel in Shanghai. ##### jeff Stayed 1 night in Nov 2024 ### 8/10 Good #### Yijun Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Yijun Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Mike Mar 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable, well located and helpful staff. The foyer could be improved and the door staff more efficient. ##### Mike Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Carolina May 6, 2025 Liked: Property conditions & facilities Very good ##### Carolina Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Janelle Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Appreciation to John Guest Services Manager I stumbled on Hilton city hotel and decided to try it. My first impression was wowed by the Guest Eervices Manager John, he was extremely personable and went the extra mile to do check in and escorted me to the room. He also offered any assistance in case I need, this is excellent and I definitely recommend my colleagues and myself will return. Well done Hilton City Hotel and kudos to John! ![](https://a.travel-assets.com/ugc/hotel-reviews/f9eeab18-4ea3-403f-ab5f-3bfa52a7c8dd-1749035837015.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/867885dd-274e-4b8c-b613-5ecec2ff768f-1749035837617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janelle Stayed 4 nights in May 2025 ### 8/10 Good #### xiaoming Sep 10, 2024 Liked: Amenities, property conditions & facilities Nice and clean place ##### xiaoming Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### jeff Nov 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful Hotel. I recommend you good direct being Hitels.com have slashed their rewards program to nothing!!! ##### jeff Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Liang Nov 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to French concession area ##### Liang Stayed 3 nights in Nov 2024 ### 8/10 Good #### Andrew Nov 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Hotel, great staff I moved here from another hotel because Shanghai can be trying when you don’t have a nice place to go back to each night. The hotel was lovely. Clean and great staff. It could do with a few nicer add ons like - a spa/massage service and more than one beer in the fridge and only pringles as a food option in room. Location is good but can be a pain to get DiDi from. Genuinely nice hotel though. I would stay there again. ##### Andrew Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Ching Hui Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was within expectation only the heater was too hot and we were unable to sleep well as the result ##### Ching Hui Stayed 3 nights in Dec 2024 ### 4/10 Poor #### Jiyoung Nov 9, 2024 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service We arrived in the Hotel at 3pm from the airport. The room wasn’t ready and the reception told me that they are not sure if the room will be ready even an hour later. We had another schedule so we had to clean up at the public restroom and leave the hotel to go our next appointment. Didn’t get any official apologies or a sorry note or anything. They don’t have anything to say about this situation except the room is not ready and they are not sure when the room will be ready. ##### Jiyoung Stayed 1 night in Nov 2024 ### 4/10 Poor #### MANUEL J MENDOZA Jan 17, 2025 Liked: Cleanliness, property conditions & facilities My wife got sick the first night of our stay in the hotel. I asked a doctor to the front desk person. He told me that the hotel did not have that service, and even worse, he did not have the name and telephone of a doctor. However, he suggested that I take her to a hospital. He gave me name and address but did not mention that there is a special and private section of the Huashan Hospital for international patients. The public section for local people was crowded, with no English-spoken people, and slow attention would not be appropriate. It was necessary to hospitalize her in the international unit. The medical and hospital attention was very convenient. A HILTON hotel must always have convenient medical information to support guests in critical hours like this. ##### MANUEL J MENDOZA Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### ALI Sep 14, 2025 ##### ALI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Chiayeh Jul 22, 2025 ##### Chiayeh Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### William Jul 11, 2025 ##### William Stayed 2 nights in Jul 2025