Tras consultar con todo el equipo sobre su estancia, no encontramos indicio alguno sobre el motivo de su puntuación. Se le ofreció toda aquella petición que solicitó, y siempre que tuvo alguna sugerencia, nuestro departamento de recepción estuvo a su disposición.Es por ello que le invitamos a que si hubo algo especial con lo que no haya estado conforme, nos escriba directamente al hotel. Saludos cordiales.

We regret that it encourages other guests to “avoid this hotel” when the vast majority of them enjoy a pleasant stay with us (score of 9.2/10 on expedia.com).Each and every member of our team strives to offer personalized and unique experiences to our clients, which is why, even though we were full during the dates you stayed, they did everything possible to accommodate your requests. and they offered him a room that was more in line with his taste as soon as they had the opportunity.On the other hand, our air system is centralized, adjusting according to the outside temperature, in this case (10 degrees Celsius on average in January), so it is difficult for us to understand that with this temperature it indicates that it was “hellishly hot”, we apologize If that was your perception. In these cases, you can always contact the reception department, which is at your disposal 24/7 to try to resolve any problem that may arise.We hope that one day you will have the opportunity to stay with us again and thus be able to improve the poor experience you say you have had, we assure you that we will do everything possible.Kind regards.