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Metzy Residence Hotel – Avis

4 out of 5
Metzy Residence Hotel
Kololi, Kotu, Serrekunda, Kanifing

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 38 avis sur 91." "
Note de 8 – Bien, d’après 28 avis sur 91." "
Note de 6 – Acceptable, d’après 18 avis sur 91." "
Note de 4 – Médiocre, d’après 6 avis sur 91." "
Note de 2 – Terrible, d’après 1 avis sur 91." "

8,2/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Wessam

Séjour de 1 nuit en février 2023

10/10 – Excellent

Habib

Points forts : Propreté
L'établissement est très propre.

6/10 – Acceptable

Mary

Points forts : Propreté, service et personnel
Séjour de 3 nuits en août 2019

2/10 – Terrible

valerie

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jamais vu plus nul
Séjour de 1 nuit en novembre 2018

10/10 – Excellent

Donna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
Séjour de 6 nuits en février 2024

10/10 – Excellent

Donna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and obviously in the process of making improvements
Séjour de 5 nuits en février 2024

10/10 – Excellent

Jerreh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Gloria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Séjour de 12 nuits en avril 2024

10/10 – Excellent

Donna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Séjour de 6 nuits en mars 2024

6/10 – Acceptable

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Séjour de 7 nuits en février 2024

8/10 – Bien

Helena

Voyage en groupe
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
First 2 days were bad, because a big group in the hotel. Very much noise day and night. Breakfast then was a mess. Room was not ok, no lock, no power etc. The girl of the reception did a good job and give the solution. After those days the breakfast was getting better by the day. The wIters and the cleaning was good.
Séjour de 17 nuits en janvier 2024

8/10 – Bien

Musao Mary

Voyage de couple
Staff are friendly exceptionally hardworking and enjoying their job
Séjour de 14 nuits en janvier 2024

6/10 – Acceptable

MAMADOU LAMINE

Points faibles : Service et personnel, état et installations de l’hébergement
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
Séjour de 6 nuits en janvier 2024

4/10 – Médiocre

Christiana

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Séjour de 11 nuits en décembre 2023

4/10 – Médiocre

Simeon

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Séjour de 11 nuits en décembre 2023

6/10 – Acceptable

D

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
The Metzy Experience
The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
Séjour de 11 nuits en décembre 2023

6/10 – Acceptable

Janny Hendrika

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 11 nuits en novembre 2023

10/10 – Excellent

Victor

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My Metzy Residence Hotel Stay
A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
Séjour de 3 nuits en novembre 2023

8/10 – Bien

Patricia

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Our 4tb stsy
Séjour de 14 nuits en novembre 2023

4/10 – Médiocre

Simon

Points faibles : Service et personnel, état et installations de l’hébergement
1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
Séjour de 25 nuits en octobre 2023

6/10 – Acceptable

Michael

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The best days of this hotel are over, a lot of things broken in the room: power outlet hanging from the wall; nightstand falling apart; light in bathroom very scattered; shower is simply in the full dark, you do not see anything; toilet lid broken; hot water only occassionly with lots of luck; insects/bugs on the floor; dirty and old carpet; etc... Wifi was mostly great for me but only because router was positioned right in front of my room. However router is moved frequently so it happens quite often, that you do not have Wifi at all. You need to be lucky with router location.... Only big towels, nothing for drying your face or hands. During my last 2 days even only 1 towel available at all, which is not sufficient. Daily cleaning did a good job but once they entered the room without asking or knocking while I was still inside, this is a no go. Breakfast very basic as well, not much choice and more English-breakfast-style. Butter, cold milk, glasses, news plates only on request.... But the freshly made omlettes every morning are nice! Staff is friendly and tries its best. Great location, 3 minutes walk to the beach and (beach) bars and restaurants in direct neighborhood.
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Idrissa

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Hugo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good prices 5min to the beach Friendly staff Overall: Really good
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Isatta

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en septembre 2023

6/10 – Acceptable

Zaid

Voyage de couple
Points forts : Propreté
I like the quiet place and the rooms but the services is not perfect
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Antonio

Rainey days in Gambia.
The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
Séjour de 6 nuits en août 2023

6/10 – Acceptable

Jessica

Points forts : Propreté, service et personnel et commodités.
Staff was helpful and friendly. Wifi was terrible!!! It was quite noisy as children running about and at the pool. Rooms were clean and would stay here again if they fix the wifi.
Séjour de 2 nuits en août 2023
Nying a répondu le 19 août 2023
HelloJessica thank you for your review the wifi will be fix it before you come back

6/10 – Acceptable

Patricia

Voyage de couple
Points forts : Propreté
The hotel is satisfactory for the price
Séjour de 14 nuits en juin 2023

10/10 – Excellent

Momodou

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staffs are very friendly and helpful. The place is very clean and safe to live.i will recommend it to anyone
Séjour de 2 nuits en mai 2023

8/10 – Bien

Fiona

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A good hotel for the money
My second stay at this hotel. Good value for money compared with other hotels in Gambia. Good facilities baring in mind that Gambia is a developing country. Staff happy to help with any issues. Breakfast reasonable but could be a bit more varied. Wifi - not good. The hotel has multiple routers but almost all were not working. Maybe 2 or 3 better ones would be better. When we complained they put a router outside the room again - but took it away the next day.
Séjour de 15 nuits en avril 2023

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Amazing
Séjour de 1 nuit en avril 2023

6/10 – Acceptable

John

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 10 nuits en avril 2023

10/10 – Excellent

Allen

Séjour de 7 nuits en avril 2023

8/10 – Bien

phillip

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just please work on the internet and hot water
Séjour de 8 nuits en mars 2023

6/10 – Acceptable

Princess

Voyage en famille
Points forts : Service et personnel
Pretty hotel the staff are excellent and welcoming.The hotel rooms can be better there are holes in walls need paint cold bathing water and the card you use to enter is the same card used to keep your lights on .Whrn you leave the room all electricity shuts off including the mini fridge so your items spoil whrn u get back.They don’t give wash cloths and expect u to bath with a full towel bring your own
Séjour de 8 nuits en mars 2023

6/10 – Acceptable

ingrid

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Kamers ruim maar verouderd
Séjour de 4 nuits en mars 2023

10/10 – Excellent

Ulrika

Séjour de 3 nuits en février 2023

10/10 – Excellent

James

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en février 2023

6/10 – Acceptable

Mirza

Voyage de couple
Points forts : Propreté, service et personnel
An excellent value however property needs more care. Furnishing had dirty spots. We stayed twice within 10 days in two separate rooms and each one had some issues with fixtures, bathroom etc. So a routine proactive maintenance check should be practiced
Séjour de 2 nuits en février 2023

10/10 – Excellent

Jason

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 28 nuits en décembre 2022

4/10 – Médiocre

KEMIE L

4/10 – Médiocre

Binta

Points faibles : Propreté, état et installations de l’hébergement
Cleaners have alot of room for improvement

10/10 – Excellent

Peter John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything is as good as we expected with have stayed at this hotel before it just needs a little up lift on the refurbishment

8/10 – Bien

kennedy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very enjoyable stay. Great location.
It was a very beautiful experience. 5 star to Mariama the receptionist for being si efficient, friendly and professional. Only downside is the Internet.
Séjour de 15 nuits en décembre 2022

10/10 – Excellent

Steven

Voyage en famille, Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 17 nuits en novembre 2022

6/10 – Acceptable

Goedele

Voyage de couple
Points forts : Service et personnel
Very one-sided breakfast. Baked beans, sausages and chicken every day! For Europeans there was only bread, jam and eggs. Staff is very friendly and helpful but you should not have to ask for basic things like towels, soap and pillowcases. It looked like the room was not cleaned before we arrived.
Séjour de 7 nuits en décembre 2022

4/10 – Médiocre

Marc

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Nooit meer.
Teleurstellend. Alleen warm water als de zon schijnt. Steeds moeten vragen voor propere handdoeken. Slechts drie parasols, de rest defect. Ontbijt slechts omelet en brood. moesten naar de supermarkt voor wat kaas en salami. Geen bar. Echter goede airco. Goed gelegen op drie minuten van het strand en van Salomon's bar waar Je goed kan eten en drinken.
Séjour de 14 nuits en novembre 2022

8/10 – Bien

Richmond

Points forts : Propreté
The internet works but not connected across the facility
Séjour de 1 nuit en novembre 2022

8/10 – Bien

Sheba-Sobaya Sterling

8/10 – Bien

Jakub

Séjour de 7 nuits en octobre 2022