Chère Julie, Merci pour votre évaluation et note, j'apprecitte le voyageur international averti qui peut écrire un message clair et concis. Cordialement, Nigel Williams, directeur général

Dear Bob, I apologize for the less than satisfactory experience during your stay. I would to address the comment "we were assigned a room for a disable persons". There is little difference between a regular room and what is designated an ADA room, the only major difference is making a room wheelchair accessible, which certainly would not make any difference to an able bodied person, the roll in shower would accommodate a wheelchair, standing in this type of shower is safer than standing in a tub as you do not have to step over a tub surround to get in or out. The beds in this hotel are USA standard Queen or King sized, the sofa bed is a USA standard full size, all carry the label specifying the size.

Dear Traveler, Thank you for submitting a four star rating, I have passed this on to our staff and they also express their thanks. Regards, Nigel Williams, GM

Dear Anonymous, Having just been provided access to respond, I wanted to take a moment and thank you for your feedback regarding your recent stay. Your comments and star rating have been passed on tour all associates. We appreciate hearing from our guests, the comments are vital to our continued improvement and also aid in boosting staff morale. Sincerely, Nigel Williams, General Manager, Larkspur Landing

Dear Sarah,Thank you for sharing your feedback regarding your recent stay with us. We appreciate you taking the time to provide your thoughts, as it helps us to continually improve our services.We're glad to hear that you found aspects of your stay enjoyable, and we take your comments regarding the areas where we can improve very seriously. Rest assured, we will address the issues you've raised to ensure that future guests have a more satisfying experience. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more exceptional stay.Best regards,Larkspur Landing Staff

Dear Mike,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had an enjoyable experience during your time at our hotel. We also value your constructive feedback regarding the areas where we fell short of perfection. Rest assured, we take your comments seriously, and we'll use them as an opportunity to improve and enhance our offerings for future guests. We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you have any further suggestions or requests, please don't hesitate to reach out to us. Best regards,Larkspur Landing Staff

Dear Donna,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had an enjoyable experience during your time at our hotel. We also value your constructive feedback regarding the areas where we fell short of perfection. Rest assured, we take your comments seriously, and we'll use them as an opportunity to improve and enhance our offerings for future guests. We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you have any further suggestions or requests, please don't hesitate to reach out to us.Best regards,Larkspur Landing Staff

Dear Sheila,We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us. We're delighted that you enjoyed our facilities and amenities. Whether it was our comfortable accommodations, delicious dining options, or attentive staff, we're thrilled that every aspect of your stay contributed to a wonderful experience. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We sincerely hope to have the pleasure of welcoming you back for another outstanding stay in the future. Best regards,Larkspur Landing Staff

Dear Diana,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had an enjoyable experience during your time at our hotel. We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you have any further suggestions or requests, please don't hesitate to reach out to us.Best regards,Larkspur Landing Staff

Dear Jon,Thank you for choosing to stay with us and for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations during your recent visit. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we apologize for any inconvenience you may have experienced. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Larkspur Landing Staff

Dear Monica,Thank you for choosing to stay with us and for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations during your recent visit. Please know that we take all feedback seriously and will use it as an opportunity to improve and better serve our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Larkspur Landing Staff

Dear Tanya,We are thrilled to hear that you had such a wonderful experience during your recent stay with us. Providing exceptional service and creating memorable experiences for our guests are at the heart of what we do, and we're delighted that we could exceed your expectations. We look forward to welcoming you back to our hotel on your next visit.Best regards,Larkspur Landing Staff

Dear Courtney,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an enjoyable experience overall during your recent stay at our hotel. Ensuring our guests feel welcomed and comfortable is always our top priority. Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another memorable stay in the near future. Best regards,Larkspur Landing Staff

Dear Carlos,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a great place and clean. However, we're sorry to learn that your breakfast experience did not meet your expectations. We appreciate your honesty and will certainly take your comments into consideration as we continually strive to improve our offerings. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. If there's anything specific you'd like to see added to our breakfast options, please don't hesitate to let us know. We value your input!Best regards,Larkspur Landing Staff

Dear Ryan,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a wonderful experience during your recent stay with us. Providing exceptional service and creating memorable experiences for our guests are at the heart of what we do, and we're delighted that we could exceed your expectations. We look forward to welcoming you back to our hotel on your next visit!Best regards,Larkspur Landing Staff

Dear Chi Hsun,We are thrilled to hear that you had such a wonderful experience during your recent stay with us. Providing exceptional service and creating memorable experiences for our guests are at the heart of what we do, and we're delighted that we could exceed your expectations. We look forward to welcoming you back to our hotel on your next visit!Best regards,Larkspur Landing Staff

Dear Aliesha,We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we aim for. We can't wait to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We truly appreciate your support and look forward to seeing you again soon!Best regards,Larkspur Landing Staff

Dear Rory,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall positive experience during your stay. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out to us. Your feedback is invaluable to us!Best regards,Larkspur Landing Staff

Dear Bradley,I'm truly sorry to hear about your disappointing experience. We take feedback seriously and would like to understand more about what went wrong during your stay. Your insights are crucial in helping us address any issues and improve our services. If you're willing, please share more details so we can make things right. We hope to improve enough to welcome you back for a future stay.Larkspur Landing Staff

Dear Diana,Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority. We look forward to welcoming you back for another five-star experience in the future!Best regards,Larkspur Landing Staff

Dear Alexander,Thank you for sharing your thoughts with us, and we're truly sorry to hear that your experience fell short of expectations. We take all feedback seriously as it helps us identify areas for improvement. If you're willing to share more details about your stay, we'd love the opportunity to address any specific concerns you may have encountered. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we'd appreciate the chance to make things right for you. Thank you for your honesty, and we hope to have the opportunity to exceed your expectations in the future.Best regards,Larkspur Landing Staff