Title: Estalagem Do Vale - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Estalagem Do Vale Travelers enjoy cocktails at the poolside bar with stunning natural views, then choose between rejuvenating massages or family mini golf competitions ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/284d5f96.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Billiards](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/2f0e9d73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/d2aa7beb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/3189e4bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/25b7bc2c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Estalagem Do Vale, surrounded by mountains, offers a genuine retreat. Guests start with a hearty breakfast buffet, then relax by the pool or wander the garden. The property features reflexology treatments, mini golf, and excellent hiking and biking opportunities. 8.4 Very good ## Popular amenities - - Bar - Room service - Gym - Spa - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1247173&PinnedHotelID=1247173&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/15422dfa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 226 sq ft - Sea view - Sleeps 2 - 1 Twin Bed ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/6ed50651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 237 sq ft - Sleeps 2 - 1 Double Bed ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/cc312746.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 9.0 Wonderful 6 reviews ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 215 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/6ed50651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (Superior Family) ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 269 sq ft - Sleeps 4 - 3 Twin Beds ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/cc312746.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room (2 Adults + 1 Child) ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 215 sq ft - Sleeps 3 - 2 Twin Beds OR 1 Twin Bed ![Family Twin Room](https://images.trvl-media.com/lodging/2000000/1250000/1247200/1247173/5d7c0958.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Twin Room ### Highlights Soundproofed Air conditioning TV Blackout drapes/curtains Bathrobes Private bathroom Designer toiletries Bidet - 237 sq ft - Sleeps 4 - 4 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSao-Vicente-Hotels-Estalagem-Do-Vale.h1247173.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSao-Vicente-Hotels-Estalagem-Do-Vale.h1247173.Hotel-Information) ## About the area Located in São Vicente, Estalagem Do Vale is in a rural area and in the mountains. Porto Moniz Natural Pools and Laurisilva of Madeira reflect the area's natural beauty and area attractions include Eglise de Jesus-Bom Senhor and Lava Pools. Traveling with kids? Consider Ponta Gorda Bathing Complex, or check out an event or a game at Estádio do Marítimo. [Visit our São Vicente travel guide](https://www.expedia.ca/Sao-Vicente.dx6047040) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.79113%2C-17.03907&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GBw7lvYD2pPcoW1bjkonAbF5dS4=) Sitio Das Feiteiras De Baixo, São Vicente, 9240-206 ### What's nearby - Caves of Sao Vicente and Volcanism Center - 12 min walk - 1.1 km - Seixal Beach - 10 min drive - 9.9 km - Porto Moniz Natural Pools - 22 min drive - 21.6 km - Ponta Do Sol Beach - 22 min drive - 20.9 km - Pico do Ariero - 47 min drive - 44.3 km ### Getting around - Cristiano Ronaldo Airport (FNC) - 46 min drive ### Restaurants - ‪Calhau Padaria & Pastelaria - ‬4 min drive - ‪Poncha de São Vicente - ‬3 min drive - ‪Bar Escola Velha - ‬1 min walk - ‪Snack Bar Arco Íris - ‬10 min drive - ‪Restaurante Baía dos Juncos - ‬5 min drive ## About this property ### Estalagem Do Vale Upscale family-friendly hotel in the mountains You can look forward to a free breakfast buffet, a poolside bar, and a terrace at Estalagem Do Vale. For some rest and relaxation, visit the sauna or steam room, and indulge in a deep-tissue massage, a body treatment, or aromatherapy. The on-site restaurant, O Caramujo, offers breakfast, dinner, and garden views. Enjoy the health club, as well as activities like hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as mini golf and a garden. You'll also find perks like: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - A banquet hall, massage treatment rooms, and an elevator Room features All guestrooms at Estalagem Do Vale feature comforts such as air conditioning and bathrobes, as well as amenities like free WiFi and safes. Extra amenities include: - Bathrooms with designer toiletries and showers - TVs with cable channels - Daily housekeeping and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/110000000/109450000/109448300/109448220/be6e0e12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Hotel Jardim do Mar Calheta - Pool - Breakfast included - Free WiFi - Restaurant 9.4 Exceptional 35 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=109448220&PinnedHotelID=109448220&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/7000000/6420000/6411500/6411417/3dad0734.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pestana Quinta do Arco Nature & Rose Garden Hotel Santana - 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Free buffet breakfast available daily 7:30 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - O Caramujo ### Things to do - Arcade/game room - Billiards/pool table - Health club - Hiking/biking trails - Library - Mini golf - Outdoor pool - Playground - Sauna - Scooter/moped rentals - Steam room - TV in common areas ### Family friendly - Arcade/game room - Laundry facilities - Mini golf - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space ### Outdoors - Garden - In the mountains - Picnic area - Terrace ### Spa - Aromatherapy - Deep-tissue massages - Hot stone massages - Outdoor treatment areas - Reflexology - Sports massages - Treatment room ### Accessibility - Elevator ### More - 3 buildings - 3 floors - Banquet hall - Built in 2004 - Colonial architecture - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bidet - Designer toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Desk - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 6 AM Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: EUR 40 per person (one-way) - Airport shuttle fee per child: EUR 25 (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 7478 ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Estalagem Vale Estalagem Vale Hotel Estalagem Vale Hotel Sao Vicente Estalagem Vale Sao Vicente Estalagem Do Vale Hotel Madeira Islands/Sao Vicente Hotel Estalagem Do Vale Estalagem Do Vale Hotel Estalagem Do Vale São Vicente Estalagem Do Vale Hotel São Vicente ## Frequently asked questions ### Does Estalagem Do Vale have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Estalagem Do Vale? > As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Estalagem Do Vale on Nov 1, 2025 start from CA $209.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Sao-Vicente-Hotels-Estalagem-Do-Vale.h1247173.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Estalagem Do Vale pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Estalagem Do Vale? > Self parking is free at this property. ### What time is check-in at Estalagem Do Vale? > Check-in start time: 2 PM; Check-in end time: 6 AM. Late check-in is available during limited hours. ### What time is check-out at Estalagem Do Vale? > Check-out is at noon. ### Does Estalagem Do Vale provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per person applies. ### Where is Estalagem Do Vale located? > This family-friendly São Vicente hotel is located in the mountains, within 1 mi (2 km) of Caves of Sao Vicente and Volcanism Center and Laurisilva of Madeira. Eglise de Jesus-Bom Senhor and Seixal Beach are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Estalagem Do Vale Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 86 8 - Good 80 6 - Okay 26 4 - Poor 8 2 - Terrible 3 ### 10/10 Excellent #### Thorsten Oct 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely friendly staff, great dinner ##### Thorsten Stayed 14 nights in Oct 2025 ### 10/10 Excellent #### Alissa Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great clean place with friendly staff. Excellent location for the north coast exploring. ##### Alissa Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### gabriela Jun 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the location with beautiful view and smell of jasmine plants around the property was unforgettable ##### gabriela Stayed 4 nights in May 2025 ### 10/10 Excellent #### Lukas Sep 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff,great view,good location ##### Lukas Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Suzanne Sep 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful surroundings. Clean hotel. ##### Suzanne Stayed 3 nights in Aug 2024 ### 8/10 Good #### Daljit Feb 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Easy access to surrounding areas of interest ##### Daljit Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Richard Ray Feb 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice common areas. Great views. Excellent breakfast. Helpful staff. Welcome bottle of Madeira a nice touch ##### Richard Ray Stayed 1 night in Feb 2023 ### 4/10 Poor #### Mathieu May 1, 2025 Liked: Amenities Disliked: Property conditions & facilities They are letting te hotel go, broken air conditioning and smells like sewers, broken jaccuzi, not enough parking, broken front door. ##### Mathieu Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Jouni Apr 16, 2024 Liked: Staff & service, amenities, property conditions & facilities We liked breakfasts and service. The hotel doors closed very loudly and that was disturbing. ##### Jouni Stayed 8 nights in Apr 2024 ### 8/10 Good #### Steven Oct 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay A very good stay but a few issues which the receptionist Joanna sorted quickly and efficiently. The restaurant and hot tube/sauna which were supposed to be open by 1st September were still closed by 1st October. Car park is small and sometimes had to park on road. ##### Steven Stayed 7 nights in Sep 2022 ### 8/10 Good #### Verified traveller Aug 18, 2023 Liked: Staff & service, property conditions & facilities, room comfort Amazing staff! Good facilities and pool! Only minus is cleniness. Trouble with our sink, asked three times, noone came and fixed it. The showercurtains had bad smell. ##### Verified traveller Stayed 4 nights in Aug 2023 ### 8/10 Good #### Allan Oct 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place holds up to the cleanliness values! Keep up the fantastic job. Best part overall though, is the location this property is at. Essentially close enough to go to Sao Vicente and Port Moniz in no time (by car) but by walking would be challenging but easy! Just be careful of the cats in the area, they tend to sleep under your vehicle. Also for amenities, it’s great, just needed more modernized fitness equipment for me personally. I will recommend this place and hopefully come back! Thanks again to the wonderful front desk services! ##### Allan Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Ulrike Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ich hatte eine fantastische Zeit in diesem Hotel. Es ist aehr idyllisch und ruhig gelegen, dennoch erreicht man in ein paar Minuten den im Ort gelegenen Supermarkt und entlang der Küste einige wohlschmeckende Restaurants. ##### Ulrike Stayed 7 nights in Sep 2025 ### 8/10 Good #### THIERRY Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel autentique au charge désuet, au calme sur la cote nord, bien situé pour les visites et les randonnees, services de qualité. On recommande sans hésiter. ##### THIERRY Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### PHILIPPE May 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### PHILIPPE Stayed 3 nights in May 2025 ### 10/10 Excellent #### Helena Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Helena Stayed 6 nights in Apr 2025 ### 4/10 Poor #### Klaus Apr 16, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities Das Hotel liegt wirklich toll und idyllisch, gegenüber immer sichtbar die tolle weiße Spitzen-Kirche. Leider sind bei einigen, so auch unserem, Zimmer die Klimaanlagen ausgefallen. Es wurde mehrere Tage notiert, dann ein Techniker geschickt, mit den Schultern gezuckt... aber der angefragte Zimmerwechsel wurde aus Kapazitätsgründen verneint. Dafür wurde neue Kunden, auch nur für eine Nacht dorthin begleitet. In Anbetracht des feuchten Klimas der Insel sind nasse Sachen ohne Klimaanlage nur mit einem Mini-Ölradiator unmöglich zu trocknen. Alle Kleidung im Schrank, im Koffer und im Zimmer waren morgens klamm. Uns wurde angeboten, sie vor dem Anziehen morgens in einen Trockner an der Rezeption zu legen. Wie süß, aber absolut unpraktisch. Bei unserem 9tägigen Aufenthalt gab es absolut KEINE LÖSUNG. Morgens war das Wasser am Zimmerfenster von INNEN. Das Essen(tägliches 3Gänge-Menü) war für 20€/Person schmackhaft und ein großes Lob an die Küche. Der ältere Herr der Frühstückscrew war sehr umsichtig und bemüht, schnell aufzufüllen. In seiner Abwesenheit waren Fotos für Insta oder Facebook wichtiger als ein nachgefülltes Buffet. Der Pool war immer sauber und vorbereitet. Die angebotene Sauna für 5€/Person/Stunde wurde 1x von uns genutzt, aber bitte bis 19Uhr anmelden, denn danach kann niemand den Schalter drehen/anschalten, was keine Flexibilität zeigt, zumal bei nur einer 2Mann-Kabine mit defekten Liegen(die schnell reparierbar wären) ohne Service eine Zeitbegrenzung seltsam anmutet. ##### Klaus Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Ivan Apr 6, 2025 ##### Ivan Stayed 7 nights in Mar 2025 ### 8/10 Good #### Gustav Mar 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### 4/5 stjärnor Mycket trevlig vistelse på det stora hela. Fuktiga rum där kläderna aldrig torkade, högljudd ventilation (ta med öronproppar). Tog en evighet att fylla badkaret. Söt katt (som var både hungrig och törstig). ##### Gustav Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Linnea Mar 24, 2025 ##### Linnea Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Frank Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel hat uns sehr gut gefallen. Das Personal ist aufmerksam und zuvorkommend. Wir haben uns sehr wohl gefühlt. Das Frühstück bot eine sehr grosse Auswahl. Zimmer waren groß mit Balkon. Ruhige Lage Wir kommen jederzeit gerne wieder. ##### Frank Stayed 7 nights in Jan 2025 ### 6/10 Okay #### Jan Jan 29, 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Flot udsigt med ringe service og stand Slidt hotel, med alt for lidt uddannet personale. Koldt i spiseområdet ##### Jan Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Jennifer Oct 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jennifer Stayed 3 nights in Oct 2024 ### 4/10 Poor #### Belinda Aug 22, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not 4-stars! No chef, no bar staff. A terrible dinner for which we waited 110 minutes. The chef left 6 months ago and they're using her assistant. While most staff were kind, many needed training and support. They're expected to cover reception, bar, waitressing. We felt bad for them. Expect to wait aaaages for a drink. Management: Employ a chef and bar staff and look after your staff better. The gym is unhygienic with broken AC and no means of cleaning mats or equipment. The pool is unsighly with missing tiles, green from algae and there are insufficient parasols. Nobody bothers to arrange the sun-loungers in the morning. A feeling grew during our 9-day stay of not being looked after, of management paying lip-service to the guests experience and directors only interested in money. We had to ask for shower gel daily as the maid failed to replace empties. We were given half-used bottles by reception staff and felt a burden for asking. Upon arrival our room lacked AC and reception tried to fob us off. Our eventual room had a broken towel hook and dodgy balcony door. We awoke to the neighbouring cockerel. The hotel is in a beautiful setting, close to lovely spots, but fails to achieve a 4-star standard and feels tired. A few licks of hastily-applied paint won't suffice. It clearly has problems. Our disappointing stay was made worse by the manager not responding to our complaint as promised. Very poor. We won't return and we don't recommend this hotel. ##### Belinda Stayed 9 nights in Jul 2024 ### 10/10 Excellent #### Karen Jul 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing views of the valley from the hotel. Friendly staff (and cat !). Having a car useful as it's a very steep walk to/from the seafront. 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