Piscine extérieure, parasols, chaises longues
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JW Marriott Hotel Santo Domingo – Avis

5 out of 5
JW Marriott Hotel Santo Domingo
Winston Churchill Avenue No. 93,ensanche, Santo Domingo, Distrito Nacional

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 329 avis sur 469." "
Note de 8 – Bien, d’après 79 avis sur 469." "
Note de 6 – Acceptable, d’après 32 avis sur 469." "
Note de 4 – Médiocre, d’après 12 avis sur 469." "
Note de 2 – Terrible, d’après 17 avis sur 469." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,4/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

CHRISTOPHE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon séjour en général, Seul problème, les chambres sont mal insonorisées et le personnel de l’hôtel frappe à la porte des 8h00 du matin, pourquoi je ne saurais le dire Ce n’est franchement pas agréable quand on veut se reposer
Séjour de 2 nuits en février 2022

8/10 – Bien

Gustavo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent séjour
Sans aucun doute le meilleur hôtel de la ville. Le personnel est professionnel et très à l écoute, les chambres sont spacieuses et agréables, un petit rafraîchissement de l établissement serait néanmoins bienvenu!
Séjour de 1 nuit en décembre 2020
Teresa P a répondu le 27 déc. 2020
Thank you for staying with us. We appreciate your feedback! Happy Holidays

10/10 – Excellent

Theodore III

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super hotel...excellent service
Voyage pour affaires à Santo Domingo. L'hôtel est superbement bien positionné et le personnel fort accueillant en plus d'être serviable.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Magnifique séjour.
Trés accueil et chambre magnifique a conseiller.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A recommander, très bel endroit
Les chambres sont exceptionnelles. Elles sont grandes et confortables. Le petit déjeuner qui est proposé est très varié et bon. Tout le personnel est agréable, attentionné, aimable etc...L'hôtel est très propre. Mes filles ont adoré la piscine qui a une vue magnifique sur la ville.

10/10 – Excellent

Diana

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was centrally located. Great mall attached to the hotel. The hotel itself was amazing. Great rooms. Great staff. Amazing atmosphere.
Séjour de 2 nuits en mai 2024
Antonio Perez - JW Marriott SD a répondu le 13 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Gerardo

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellente muy buen servicio
Séjour de 1 nuit en mai 2024
Antonio Perez - JW Marriott SD a répondu le 13 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

VANINA, PEMBROKE PINES

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Customer service has always been phenomenal.
Séjour de 3 nuits en mai 2024
Antonio Perez - JW Marriott SD a répondu le 13 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Roberto

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente. Totalmentr recomendado. Sin duda
Séjour de 2 nuits en avril 2024
Antonio Perez - JW Marriott SD a répondu le 22 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

RITA

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Amazing service from all the hotel staff !!! They really make you feel special a real 5 star hotel . Location very convenient inside the blue mall with lots of choices for high end shopping and dining options . Definitely will stay there again . Thanks to Belkis for her excellent service at the restaurant
Séjour de 3 nuits en mars 2024
Antonio Perez - JW Marriott SD a répondu le 9 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about this great experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Andrew, San Juan

Points forts : Propreté, état et installations de l’hébergement
Wet food property. Great stay and facilities. Love it
Séjour de 3 nuits en mars 2024
Antonio Perez - JW Marriott SD a répondu le 1 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Ovidio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Antonio Perez-JW Marriott SD a répondu le 23 mars 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about you pleasant experience in JW Marriott.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

laurent

Séjour de 1 nuit en mars 2024
Antonio Perez - JW Marriott SD a répondu le 1 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Laura

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy céntrico y bonito, buena terraza
Séjour de 1 nuit en février 2024
Antonio Perez-JW MARRIOTT SD a répondu le 19 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about the good experience you had.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Edgar

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
Antonio Perez-JW Marriott SD a répondu le 12 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW Marriott Santo Domingo leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Opal

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
excellent
Séjour de 3 nuits en janvier 2024
Antonio Perez-JW Marriott SD a répondu le 8 févr. 2024
Dear Opal,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 – Bien

ANGELA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
security , transportation and friendliness
Séjour de 2 nuits en février 2024
Antonio Perez - JW Marriott SD a répondu le 7 févr. 2024
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 – Bien

Ingrid

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No complementary slippers (had to ask for them) and no creamer at the coffee stand (had to call). Reception and check in excellent
Séjour de 1 nuit en janvier 2024
Antonio Perez - JW Marriott SD a répondu le 1 févr. 2024
Dear Ms. Ingrid,Thank you for taking the time to let us know about your experience while staying with us. Your experience with the housekeeping service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this matter from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

4/10 – Médiocre

Jesse, Miami

Voyage en famille, Voyage d’affaires
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Walls were thin. Carpet smell moldy. Furniture very beat up.
Séjour de 1 nuit en janvier 2024
Antonio Perez - Rooms Controller JW a répondu le 25 janv. 2024
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your room issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed.

8/10 – Bien

Ninoshka, Santo Domingo

Séjour de 2 nuits en janvier 2024
Antonio Perez - JW Marriott SD a répondu le 13 janv. 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Wendy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
One of the best hotels in Santo Domingo. We loved it there.
Séjour de 2 nuits en janvier 2024
Antonio Perez - JW MARRIOTT SD a répondu le 9 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 – Terrible

Anderson

Séjour de 1 nuit en janvier 2024
JW MARRIOTT SD a répondu le 9 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 – Bien

Harrison Ramos

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
JW MARRIOTT SD a répondu le 9 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Gustavo

Séjour de 1 nuit en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 1 janv. 2024
Thank you for your review. Your opinion is appreciated.We hope see you soon and thank you for your confidence on behalf of the entire team.

10/10 – Excellent

Daniel

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Antonio Perez -JW Marriott SD a répondu le 28 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Excellent

Mario, West New York

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 26 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Alan

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Really liked the hotel. Obly one negative comment, I booked a suite with a balcony but that floor was in renovation. Instead of an upgrade I received a less expensive room and no credit was given
Séjour de 3 nuits en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 22 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Maria

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Céntrica fácil de llegar a los demás lugares bien entretenimiento
Séjour de 1 nuit en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 19 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Ian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Antonio Perez -JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Sandro

Séjour de 2 nuits en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Eric

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Nancy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Andi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel property, definitely marriot standards
Séjour de 1 nuit en décembre 2023
Antonio Perez - JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Barbara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service was superb! Housekeeping even folded our clothes - like never seen before the attention to details and be served, taken care of, and feeling beyond being pampered. The best service ever and I have traveled the world! Way to go JW Marriott in Santo Domingo.
Séjour de 3 nuits en novembre 2023
Antonio Perez - JW Marriott SD a répondu le 18 déc. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Terrible

Alejandro

Points faibles : Propreté, état et installations de l’hébergement
Tienen una construcción en proceso que no deja descansar.
Séjour de 1 nuit en novembre 2023
Antonio Perez- Rooms Controller a répondu le 24 nov. 2023
Dear Mr. Alejandro,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this inconvenient is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.

10/10 – Excellent

BRUNILDA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El personal fue muy amable y dispuesto a resolver rápido todo lo solicitado. El hotel muy limpio y moderno
Séjour de 1 nuit en novembre 2023
Antonio Perez-Rooms Controller a répondu le 23 nov. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Acceptable

Asher

Points forts : Propreté, service et personnel
Not what I expected from this establishment
Check in was crazy there is certain things they should tell you before arriving and they take your money Only good thing is your belongings are safe and most of the staff are fine apart one one person who made check In extremely difficult I wouldn’t stay here again and have stayed in most Marriott around the world
Séjour de 1 nuit en novembre 2023
Antonio Perez - Rooms Controller a répondu le 18 nov. 2023
Dear Mr. Asher,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Excellent

Yocasta Then

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bueno
Séjour de 3 nuits en octobre 2023
Antonio Perez., Rooms Controller a répondu le 31 oct. 2023
Dear Guest,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Ricardo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great, central lication.
Séjour de 3 nuits en octobre 2023
Antonio Perez, Rooms Controller a répondu le 31 oct. 2023
Dear Guest,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Robin

Voyage de couple, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
loved the location and the hotel facilities - dining shopping, services and location.
Séjour de 4 nuits en octobre 2023
Antonio Perez - Rooms Controller SPV a répondu le 17 oct. 2023
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Michael

Séjour de 1 nuit en septembre 2023
Antonio Perez- Rooms Controller a répondu le 22 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

Alejandro

Séjour de 1 nuit en septembre 2023
Antonio Perez - Rooms Controller Spv a répondu le 17 oct. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 – Terrible

Maria

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
I had a terrible experience, there was a very loud music until 4 am, this is the most expensive hotel in santo domingo, and I could not rest! Paid for parking, wasnt able to use it , had to go back to activate..: the phone in the room did not work, so I had to go down the lobby to order, my grand daughters went to sleep , came in late because I called, burned and cold, order more towels even as I said I had two toddlers in my reservation we were short of towels, hotel is very comfortable, and nice rooms, I really had bad luck
Séjour de 1 nuit en septembre 2023
Antonio Perez, Rooms Controller a répondu le 31 oct. 2023
Dear Maria,Thank you for taking the time to let us know about your experience while staying with us. Your experience with our staff is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these matters from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

10/10 – Excellent

Luis

Points forts : Propreté, commodités et état et installations de l’hébergement.
Well
Séjour de 1 nuit en septembre 2023
Antonio Perez - Rooms Controller a répondu le 7 sept. 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Patricia

Séjour de 1 nuit en août 2023
Antonio Perez- Rooms Controller Spv a répondu le 28 août 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great access to everything.
Séjour de 2 nuits en août 2023
Antonio Perez - Rooms Controller Spv a répondu le 22 août 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 – Terrible

Gustav

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is very expensive! For the parking need to pay as separate charges, the bathroom is dirty and the main entrance is not private. Need yo pay also 500 pesos per internet use daily. Is not worth its value.
Séjour de 1 nuit en août 2023
Antonio Perez - Rooms Controller a répondu le 21 août 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience about room issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk and Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent those events from occurring in the future.

10/10 – Excellent

Bermaly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Evrrybody was so pleasant. The staff was amazing they greeted me with respect. Check in was fast and easy. Will recommended this place and the Bkue Mall was attack didn't have to leave Marriott. Keep up the GREAT work you guys are doing.
Séjour de 1 nuit en août 2023
Antonio Perez - Rooms Controller a répondu le 21 août 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 – Acceptable

Peter

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Maintance needed
Terrible old spring mattress on role away bed Both TVs in suite not usable Internet/Wifi not included Some doors stuck or only move with much resistance.
Roll-away bed was, even if confirmed by email before arrival, NOT in the room.
Terrible spring mattress
Mattress almost 10 years old
Séjour de 3 nuits en juillet 2023
Antonio Perez Rooms Controller Supervisor a répondu le 25 juill. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

8/10 – Bien

Zbigniew, Palm Beach Grdens

Points forts : Propreté, service et personnel et commodités.
Overall it’s very nice hotel. Great location with respect to dining and shopping. The staff is very nice and helpful. Good breakfast.
Séjour de 3 nuits en juillet 2023
Antonio Perez Rooms Controller Supervisor a répondu le 24 juill. 2023
Dear guest,thank you for your review. We hope hosting you in the future.