Title: Camino Real Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=444475&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Camino Real Hotel Two inviting pools await travelers at this family-friendly retreat, where delicious meals come with garden views and relaxation comes naturally ## Photo gallery for Camino Real Hotel ![Reception - Camino Real Hotel (Santa Cruz)](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/9d61826a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; garden views - Camino Real Hotel (Santa Cruz)](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/01205665.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, outdoor pool, pool umbrellas - Camino Real Hotel (Santa Cruz)](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/e96a8418.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Camino Real Hotel (Santa Cruz)](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/0ffe84ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Camino Real Hotel (Santa Cruz)](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/7e3a6616.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Ventura Mall, Camino Real Hotel offers a free breakfast buffet, indoor/outdoor pools with waterslide, swim-up bar, poolside bar, and spa massages. La Tranquera restaurant has garden views, and an on-site art gallery adds cultural interest. Multilingual staff are praised. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Hot tub - Breakfast included - Spa - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ### View all photos for Simple de Lujo ![View from room](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/e4ab3f1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Simple de Lujo 9.6 Exceptional 5 reviews ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hair dryer Shower/tub combination - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Doble de lujo ![Doble de lujo](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/1a1ed119.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Doble de lujo 8.8 Excellent 6 reviews ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hair dryer Shower/tub combination - 344 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/f976a895.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hair dryer Minibar - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Doble Superior ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/a3eae03c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Doble Superior ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hair dryer Minibar - 323 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/805c7cb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hydromassage showerhead Hair dryer - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Suite ![Premium Suite](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/79e92ce7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Separate bathtub and shower - 710 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Master Suite ![Master Suite](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/d0e21437.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Separate dining area Soundproofed Air conditioning Kitchenette LCD TV Separate bedroom Private bathroom Hair dryer - 667 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Suite ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/a3eae03c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Balcony Separate dining area Soundproofed Air conditioning Kitchenette LCD TV 2 bedrooms Private bathroom - 1011 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Twin Beds ### View all photos for Royal Room ![Royal Room](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/9b4559cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Room ### Highlights Balcony Separate dining area Soundproofed Private hot tub Air conditioning LCD TV Pillow menu Separate bedroom - 560 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Queen Beds, Poolside ![Deluxe Room, 2 Queen Beds, Poolside](https://images.trvl-media.com/lodging/1000000/450000/444500/444475/d29b2fa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Queen Beds, Poolside ### Highlights Separate dining area Soundproofed Air conditioning LCD TV Separate bedroom Private bathroom Hair dryer Shower/tub combination - 344 sq ft - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-Hotels-Camino-Real-Hotel.h444475.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-Hotels-Camino-Real-Hotel.h444475.Hotel-Information) ## About the area Located in Santa Cruz, Camino Real Hotel is in the business district and near the airport. Ventura Mall and Artecampo are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Santa Cruz Zoo and Guembe Biocenter. Municipal Library and Ethno-folkloric Museum are two other places to visit that come recommended. [Visit our Santa Cruz travel guide](https://www.expedia.ca/Santa-Cruz.dx6053940) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-17.75648%2C-63.19878&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PiI0_81QzforiwJO-8ME5zri904=) Av. San Martín y 4to. Anillo, Equipetrol Norte, Santa Cruz, 2130 ### What's nearby - ![Plaza 24 de Septiembre showing heritage architecture and heritage elements as well as a large group of people](https://images.trvl-media.com/place/6098828/2cbd296e-1bf4-483c-835b-4827ab9257d1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza 24 de Septiembre 10 min drive \- 5.2 km - Ventura Mall 3 min walk \- 0.3 km - Santa Cruz Zoo 17 min walk \- 1.5 km - Patio Design LifeStyle Center 6 min drive \- 3.1 km - Las Brisas Shopping Center 9 min drive \- 5.2 km ### Getting around - Santa Cruz de la Sierra Station 19 min drive - Santa Cruz (VVI-Viru Viru Intl.) 25 min drive ### Restaurants - Tinto 2 min walk - Noa Plant Shop 4 min walk - 4 Llamas 4 min walk - Mangarosa 3 min walk - Serafina 3 min walk ## About this property ### Camino Real Hotel Luxury family-friendly hotel near Ventura Mall Located close to Santa Cruz Zoo and Municipal Library, Camino Real Hotel provides a free breakfast buffet, a swim-up bar, and a poolside bar. Treat yourself to a massage at the onsite spa. The on-site restaurant, La Tranquera, offers breakfast, lunch, dinner, and garden views. Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and an art gallery on site. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool, along with a waterslide, pool umbrellas, and a swim-up bar - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and multilingual staff - A 24-hour front desk, wedding services, and a computer station - A porter/bellhop, concierge services, and free newspapers Room features All 175 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate dining areas. More amenities include: - Bathrooms with free toiletries and hair dryers - 32-inch LCD TVs with cable channels - Wardrobes/closets, separate dining areas, and coffee/tea makers ## Similar properties ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/20000/18800/18758/ce43592e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Los Tajibos, Santa Cruz de la Sierra, a Tribute Portfolio Hotel Santa Cruz - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 359 reviews CA $174 CA $174 total Feb 26 - Feb 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=18758&PinnedHotelID=18758&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/22000000/21500000/21490300/21490226/02f3d22f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott Santa Cruz de la Sierra Hotel Santa Cruz - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 213 reviews CA $173 CA $173 total Feb 27 - 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Pool - Hot tub - Breakfast included - Free airport shuttle 8.2 Very good 340 reviews CA $133 CA $133 total Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=12836211&PinnedHotelID=12836211&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=444475&PinnedHotelID=444475&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=444475,18758,21490226,69566260,60335614) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Shopping center shuttle (surcharge) - Onsite parking options include a garage ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Snack bar/deli ### Restaurants on site - Irupe Cafe Bar - La Tranquera - Terraza Los Mangales ### Things to do - Art gallery - Children's pool - Full-service spa - Health club - Hot tub - Indoor pool - Outdoor pool - Playground - Sauna - Steam room - TV in common areas - Waterslide ### Family friendly - Babysitting (surcharge) - Children's pool - Indoor pool - Laundry facilities - Living room - Outdoor pool - Playground - Separate bedroom - Separate in-room dining area - Snack bar/deli - Soundproofed rooms - Waterslide ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Computer station - Conference center - Meeting rooms ### Outdoors - Garden - Outdoor entertainment area - Outdoor furniture - Pool umbrellas - Terrace ### Full-service spa - Couples treatment rooms - Massage - Spa treatment rooms ### Accessibility - Elevator ### More - 2 buildings - 5 floors - Ballroom - Banquet hall - Built in 1999 - Communal living room - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar - Separate dining area ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Laptop workspace - Living room - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: BOB 115 per vehicle (one way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Camino Real Hotel Santa Cruz Camino Real Santa Cruz Camino Real Hotel Santa Cruz Camino Real Santa Cruz Hotel Camino Real Hotel Santa Cruz Santa Cruz Camino Real Hotel Hotel Hotel Camino Real Hotel Camino Real Camino Real Hotel Hotel Camino Real Hotel Santa Cruz Camino Real Hotel Hotel Santa Cruz ## Frequently asked questions ### Does Camino Real Hotel have a pool? ### How much does it cost to stay at Camino Real Hotel? ### Is Camino Real Hotel pet-friendly? ### What time is check-in at Camino Real Hotel? ### What time is check-out at Camino Real Hotel? ### Does Camino Real Hotel provide a shuttle to the airport? ### Where is Camino Real Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Camino Real Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 245 8 - Good 118 6 - Okay 35 4 - Poor 10 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### JESUS Jan 21, 2026 Liked: Cleanliness, amenities, property conditions & facilities Rooms were very clean and service was excellent ##### JESUS Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Julio Jul 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best amenities Best amenities in a hotel , but need some upgrades ##### Julio Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Wendy Jan 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay at, really good location and the staff is super helpful and kind ##### Wendy Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Karl Mar 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superb Hotel. Lovely staff Pool area great. Close to everything in a good area. ##### Karl Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Sergio Aug 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location Great hotel ##### Sergio Stayed 2 nights in Aug 2024 ### 8/10 Good #### Jay May 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff was very helpful. Property was beautiful. ##### Jay Stayed 1 night in May 2025 ### 10/10 Excellent #### Christina Jan 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful hotel. All amenities, near mall and shopping. ##### Christina Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Andreas Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Hotel and close to a huge Shopping Centre… nice and clean rooms… friendly and helpful Staff ##### Andreas Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Christina Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property!! Staff, location and food outstanding. I go back every time I’m in Bolivia. ##### Christina Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Fu Ren Jan 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, good staff, would come back ##### Fu Ren Stayed 1 night in Jan 2024 ### 10/10 Excellent #### STEVEN Nov 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ammenities were great ##### STEVEN Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Christina Feb 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is wonderful. You can tell that this is a great hotel because they treat their staff very well. They have worked here for years. Every visit the same staff that are happy and friendly. The food is great. Close to many attractions (mall, galleries and restaurants) ##### Christina Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Oscar Oct 1, 2024 Liked: Staff & service, amenities, property conditions & facilities loved the pool! ##### Oscar Stayed 2 nights in Jul 2024 ### 8/10 Good #### jiaju Feb 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### jiaju Stayed 1 night in Feb 2024 ### 10/10 Excellent #### E Gary Aug 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay in Santa Cruz, Bolivia Great location in Santa Cruz Bolivia, within walking distance of the Ventura Mall, the M40 building and Hipermaxi. Safe, comfortable and well maintained. ##### E Gary Stayed 9 nights in Aug 2024 ### 10/10 Excellent #### Oscar Dec 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Yeah this place is beautiful and the whole staff is very helpful. I would like to add, if you love art like myself this is the hotel for you! I believe you can even purchase some of the artwork but don’t quote me. Will comeback. ##### Oscar Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Marta Mar 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and nice area around. Many restaurants. Walkable ##### Marta Stayed 2 nights in Mar 2024 ### 8/10 Good #### MARGE Jan 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place. Pool area has lots of trees so plenty of shade even in the pool. But right beside busy street so there is quite a bit of noise. Also pool side rooms bathroom is very dated and needs an upgrade. But overall a very nice place to stay. ##### MARGE Stayed 3 nights in Jan 2025 ### 6/10 Okay #### ALEJANDRO Jul 26, 2024 Liked: Amenities, property conditions & facilities Good hotel and conveniently located. Staff was good except the guy at the pool. He charged us more than what we ordered and he made 2 drinks but barely had any alcohol. Be careful with the pool bar. Indoor pool was great and rooms are good. ##### ALEJANDRO Stayed 4 nights in Jul 2024 ### 8/10 Good #### Mauro Nov 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for business The hotel may have been five stars back in the glory days. Today, it’s a four at best. Although the infrastructure is extensive, the food is not bad, and the attention is okay, it is far from five stars. The location, if you have business or leisure around the area (Manzana 40, Green Tower), is excellent, as it is within walking distance of both. The hotel is great if you are not looking for luxury but for comfy and reliable for a few business days. We were upgraded to the best category room, but it looked more like a motel, and the smell of cigarettes in the corridors was foul. ![Attractive convention center on the patio ](https://a.travel-assets.com/ugc/hotel-reviews/451E6555BCFDD48B6E5DAF5119815D4792DCF2591732013483583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mauro Stayed 3 nights in Nov 2024 ### 8/10 Good #### William Aug 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I gave it 4⭐️ but I would go 4 1/2 IF I COULD. Everything was really good With the exception of checking in, and the knew rule they have at the pool. CHECK IN: At my check-in the girl was very dismiss some of the questions I had, and just made me feel like if I was a bother to her, Maybe because I had driven for about 19 hours and I look like crap. I came with a friend and his family as well and he also looks like crap. POOL🏊 : my family and my friends family went to the pool While I went to go get food, when my wife calls me and tells me that my girls are shivering outside of the pool and the pool guy would not give them a towel to dry up. This got me pretty upset because you have eight children shivering in the cold and you will not give them a towel because you need a card that nobody gave us when we checked in. The young man pointed to a paper sign at the towel station and said “it says you need a card on this paper sign“. How am I supposed to know or read from the lobby at my check-in that there was a sign somewhere outside that said I need a card. I think the card policy for the towels is absolutely absurd because of the caliber this hotel is supposed to be. I don’t think you get many Towel thieves, To cause you to enforce such a rule. 🤦🏻‍♂️ EVERYTHING ELSE WAS EXCELLENT 5⭐️: We stayed in the pool till dark and nobody Gave us a hard time. ⭐️⭐️DYAN⭐️⭐️ is a Jewel 💎. I would give that woman a raise. She always makes Our vacation special. ##### William Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Ricardo Jun 2, 2025 Liked: Cleanliness, staff & service Great Hotel, had a great time . ##### Ricardo Stayed 2 nights in May 2025 ### 10/10 Excellent #### Juan P Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The parrots. Unique ##### Juan P Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Rolando Aug 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very comfortable, great location. My favorite in Santa Cruz. Big enough / small enough ##### Rolando Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Fernando Jul 8, 2025 Liked: Cleanliness, staff & service, room comfort Great experience . Cannot say enough about the hotel. 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