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Bay Front Inn Santa Cruz – Avis

2.5 out of 5
Bay Front Inn Santa Cruz
325 Pacific Ave, Santa Cruz, CA

Avis

6,8
Note de 10 – Excellent, d’après 249 avis sur 1002." "
Note de 8 – Bien, d’après 282 avis sur 1002." "
Note de 6 – Acceptable, d’après 197 avis sur 1002." "
Note de 4 – Médiocre, d’après 138 avis sur 1002." "
Note de 2 – Terrible, d’après 136 avis sur 1002." "

7,2/10

Propreté

7,2/10

Service et personnel

6,4/10

Commodités

6,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Disne

Points forts : Propreté, état et installations de l’hébergement
Bien
Séjour de 1 nuit en mai 2023

2/10 – Terrible

Pierre-Antoine

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Pas de petit déjeuner
Choisi car petit déjeuner inclus mais en arrivant :pas de petit déjeuner...
Séjour de 1 nuit en février 2019

10/10 – Excellent

Edouard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien placé
Idéalement placé. Seul problème le parking. Très peu de places par rapport au nombre de chambres et les places extérieures sont avec parcmètres. Salle du petit déjeuner également petite. Petit déjeuner simple mais de qualité par rapport aux autres motel.
Séjour de 1 nuit en août 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Nice place ,small place tu upstair with big bagages
Séjour de 1 nuit en août 2018

8/10 – Bien

Katia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien
Nuit étape, correct
Séjour de 1 nuit en juillet 2018

10/10 – Excellent

Ed

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 – Bien

Ann L

Voyage en groupe
Points forts : Propreté, service et personnel
Great location and price
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Isla

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Jake

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
When we arrived it wasn’t as nice as the photos. The location was very convenient and the staff did their best to accommodate us but, the first room we got was completely un clean with dust bunny’s all over the room and stains on the bed. We requested another room and got one but this room was filthy with gross bedding and dirt on the walls and floors. When asked for new bedding we were informed there was none available and when asked if they clean the floors they said the mop but she wasn’t sure for sure if they mop. We asked for sanitary wipes so WE could clean the floors and they had none. We ended up sleeping with our beach towels and went to cvs for wipes to clean the floors with so we would feel comfortable walking around the room. Parking is very limited and street parking requires quarters which was frustrating but not the hotel’s fault. Before leaving in the morning I found a few bugs in the room but I wasn’t able to identify them as they ran under the cabinets too quickly. Finally the room doesn’t get dark due to the lights right out side of the room and lack of curtains.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Angel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Melinda

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Séjour de 1 nuit en avril 2024
Management a répondu le 20 avr. 2024
Hello Melinda, We're sorry you did not have positive experience. Please reach out and let us know how we could have improved your stay.

2/10 – Terrible

jerry

Voyage en famille avec de jeunes enfants
Both nights got no sleep from loud neighbors partying all night . Would t recommend if staying with family .
Séjour de 2 nuits en avril 2024
Management a répondu le 21 avr. 2024
We are sorry to hear that your stay was impacted by noise from your neighbors, Jerry. We take noise complaints seriously and urge all guests to contact the After-Hours line at any time to promptly address any violations of our quiet hours' policy. Furthermore, we hope your family will consider us in the future. We are conveniently located, so a day of family fun at the Santa Cruz Boardwalk is just a few minutes' walk away!

10/10 – Excellent

Alicia

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Michelle

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love staying here!! It's close to the beach and boardwalk. Super friendly staff. Woman that works the front desk is always super nice even though I'm usually checking in late at night!!
Séjour de 1 nuit en avril 2024
Management a répondu le 21 avr. 2024
Hi Michelle, Thank you so much for your kind review. Always lovely to hear from a returning guest. See you next time, and never worry about late check-in; our after-hours line is specifically dedicated to providing guest support no matter the time!

10/10 – Excellent

Magaly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 21 avr. 2024
Hi Magaly,Thank you for the wonderful review. We're delighted that you had a pleasant stay! We can't wait for your next visit

8/10 – Bien

jessica

Points forts : Service et personnel
Séjour de 2 nuits en mars 2024
Management a répondu le 21 avr. 2024
Hello Jessica,Thank you for your kind review. We are thrilled that you enjoyed your stay! Feel free to reach out to our team with any suggestions for improvement or if there are specific enhancements you would like to see in the future.

6/10 – Acceptable

Solaiman

Points forts : Propreté, service et personnel
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Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Elizabeth

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté
Great location but the room was filthy! There was something spilled all over the chair in our room, maybe coffee? There was burn marks inside of a drawer and stain spots. Nope, not putting anything in there. The sheets smelled like bleach and seemed clean, so that part was ok. The beds were comfy too. It was just a grimy room. I didn’t want to take my socks off.

8/10 – Bien

Juan Carlos

Séjour de 1 nuit en mars 2024
Management a répondu le 21 avr. 2024
Hello Juan Carlos We appreciate your positive feedback. We are delighted that you had a great stay! Please don't hesitate to contact us if you have any suggestions for improvement or if there are particular enhancements you would like to suggest for the future.

10/10 – Excellent

Alfredo

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Justin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was great for our needs. We were walking distance from the Kaiser permanente arena, which is why we were there.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Rene

Points forts : Service et personnel
The parking was a big problem for me, i hade to park on the street
Séjour de 1 nuit en février 2024

2/10 – Terrible

anaivette

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
THEY NO LONGER OFFER BREAKFAST ( IT'S BEEN OVER A YEAR), EVERYTHING FROM THE WALLS TO THE FLOOR WERE COVERED WITH DIRT. THE BATHROOM HAD HAIR ALL OVER INCLUDING THE TOILET. THE DOOR HANDLE WAS SAGGING WHEN WE FIRST GOT THERE LIKE SOMEONE TRIED TO BREAK IN. I DON'T RECOMMEND.
Séjour de 3 nuits en février 2024

8/10 – Bien

Theresa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Easy beach trekk access
Thanks for the awesome newly refreshed room! Better so smell paint then not? My 1 late-night, quick layover was perfect here.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

lance

Voyage de couple
Points faibles : Service et personnel, commodités
Not enough parking. No skirt on the bed which showed off terrible stains. Staff was a little rude. Low water pressure made the water jittery in the shower.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Maricela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

2/10 – Terrible

helen

Voyage en famille, Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Blood in towels, dirty linens. It was clear that bed linens were not changed in who knows how long. Broken lock on door, both challenging enter with key card and the “bolt lock” was literally falling out of the wall… multiple things were broken in the room. Walls splattered with who knows what. Wall rotting in restroom. Temperature stuck to freezing in fridge so storing food/beverages was impossible. Who knows if we will ever get our safety deposit back. Definitely should have read reviews prior to booking. Do not recommend, even for the lower than average price. You will regret it…
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Christopher

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Carlos

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I wii be back soon
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Bob

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Uncomplicated check in & check out. Great location in which to set out in any direction. Near many dining & entertainment facilities.
Séjour de 2 nuits en novembre 2023

2/10 – Terrible

Derrick

Points faibles : Service et personnel
Super Disappointed!
Booked room same day for stay that evening. Drove over the mountain to hotel. Was told by front desk that they were sold out. Was informed that 26 other people that used hotels.com were told the same. Hotel desk gave me an 800 number to call hotels.com to ask for refund. Called the number and was put on hold several times and tranfered twice to different agents. Was offered to stay at less desireable hotel at a higher rate and thati would have to pay the difference. Finally was able to get a refund processed (2-3 business days]). Then drove back over the mountains to head back home. Hotel said it was hotels.com fault. Hotels.com said it was hotel's fault. Don’t know who to believe. Just know that i would be very reluctant to use either one of these businesses again. 1st time there bad, 2cnd time my bad. Safer and worth paying a little extra to book direct with hotel than trust an app.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Denise

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Sergio

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great! Love the how its walkable : )
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Jay

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy access to wharf & Boardwalk 😊
Séjour de 5 nuits en octobre 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
A place to lay your head in Santa Cruz
The room had tore up miniblinds A burn along the sink Holes in the wall I couldn’t turn on the tv(‘no signal’) Coffee maker and microwave were filthy. The parking is atrocious-like people will park ANYWHERE-, even in no parking areas; Or, even block your car in during the night. It was pretty bad. Ran into a couple of shady characters parked on the street(when we couldn’t find parking in the lot) The positives: it’s (relatively) close to the boardwalk. The bed was comfortable, with clean sheets and a nice comforter. The fridge was clean. The shower, toilet and sink were clean. Floors clean.
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Lisamarie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Lisa

Voyage en famille
Points forts : Confort de la chambre
Not enough parking.
There is not enough parking we had to park on the street in the metered parking. We had no microwave in the room but the office brought one per our request. Bith times we stayed her there was quite a few tweekers around.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Lisa

Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Juan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Maria V

Voyage en famille
Points faibles : État et installations de l’hébergement, confort de la chambre
Disappointed guests
At the time of reservation, the room was listed at $179.00, with a 10% discount from $199.00. But one I was ready to book the room and pay for it, it was listed again at $199.00. The total with taxes and fees was supposed to be $246.00. I was charged $267.99 instead. Book directly with the hotel!! The room was not very clean, one towel was not exactly clean and the tv did not work!
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Kendra

Points faibles : Propreté
Séjour de 3 nuits en octobre 2023

4/10 – Médiocre

Ben

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Margarita

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Erin

Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Jorge

Séjour de 4 nuits en septembre 2023

8/10 – Bien

Jesse

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was close to the warft and beach boardwalk.
Séjour de 4 nuits en septembre 2023

4/10 – Médiocre

Alexa

Points faibles : Service et personnel, état et installations de l’hébergement
Staff called and asked if I wanted the room cleaned. I said yes, I will be out of the room between 9am-3pm. Got back to the room at 5pm and the room had not been touched. Bummer. Next morning, I am up early. My truck is blocked in by a car parked not in a parking space. Kind of on a tight timeline. Called the emergency number, this gal was great. Came right over. Figured out who owned the car - the guy who lives and works at the hotel. What? Anyway, needless to say, you get what you pay for. Won’t be staying here again.
Séjour de 2 nuits en septembre 2023

6/10 – Acceptable

Mitchell

Points forts : Service et personnel
Close to the bay
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Nir, Los Angeles

Séjour de 1 nuit en septembre 2023