Réception

Best Western Americana Inn – Avis

2.5 out of 5
Best Western Americana Inn
815 W San Ysidro Boulevard, San Ysidro, CA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 592 avis sur 1004." "
Note de 8 – Bien, d’après 265 avis sur 1004." "
Note de 6 – Acceptable, d’après 75 avis sur 1004." "
Note de 4 – Médiocre, d’après 28 avis sur 1004." "
Note de 2 – Terrible, d’après 44 avis sur 1004." "

8,8/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Eric

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Hotel Support Manager a répondu le 14 juin 2022
Thank you for staying at the Best Western Americana Inn and we are looking forward to a future visit!

10/10 – Excellent

juan escalante

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean rooms, quiet, all good for the price point
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 15 mai 2024
Thank you Juan, we understand that California is expensive, we can assure you that we try our best to provide you with the best rate possible, we are so happy that you chose us and that we were in your price point and budget! We wish you safe travels and hope to see you again sometime!

10/10 – Excellent

kary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast in the morning. Clean. Nice location. Quite. Friendly staff.
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 13 mai 2024
So wonderful to hear! Thank you Kary! We appreciate you taking the time to share your experience and all of the awesome compliments! We look forward to seeing you again sometime if your travels bring you back this way!

6/10 – Acceptable

DAVID

Séjour de 5 nuits en mai 2024
Guest Relations a répondu le 13 mai 2024
Thank you for your feedback, and especially your business! We appreciate both. We wish you safe travels and hope to see you again sometime!

10/10 – Excellent

Tade

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 13 mai 2024
Thank you for your recommendation and especially your patronage! We wish you safe travels and hope to welcome you back again in the future!

10/10 – Excellent

Norma

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El hotel está bien en relación calidad precio. Hay un Carls Jr muy cerca y un Mc Donald’s tambien
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 8 mai 2024
Gracias! We greatly appreciate your business and we thank you for the compliments. We wish you safe travels and hope to welcome you back again soon!

10/10 – Excellent

Wendy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ubicación
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 3 mai 2024
Thank you for your rating and recommendation, we greatly appreciate it! We hope to see you again!

10/10 – Excellent

Bernardo Manuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
everything was ok
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 6 mai 2024
Thank you so much for your feedback, we appreciate the recommendation and you patronage!

10/10 – Excellent

Imelda

Voyage en famille
Excelente atención
Séjour de 2 nuits en avril 2024
Guest Relations a répondu le 3 mai 2024
Gracias! We are so happy to hear that you had a wonderful stay and we invite you to return anytime!

10/10 – Excellent

Heriberto

Voyage en famille avec de jeunes enfants
La recepcionista espectacularmente amable y atenta!
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 3 mai 2024
Gracias! We thank you for the compliments about our staff and we are so happy to see that your stay was great! We wish you safe travels and hope that you will return again if you are in our area.

6/10 – Acceptable

Herman

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El desayuno muy poco variado y muy chico el espacio si hay muchos huéspedes
Séjour de 2 nuits en avril 2024
Guest Relations a répondu le 1 mai 2024
Thank you for your feedback, we appreciate it! we have a room that seats 28 and in the summer months we have additional outdoor seating, but yes we understand that if you are the 29th person and have to wait a minute, it can be an inconvenience, we apologize and ask for undersnding. Thank you!

10/10 – Excellent

Lioubov, Boynton Beach

Voyage en famille, Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Perfect
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 29 avr. 2024
Wonderful! We take great steps to ensure that you have a comfortable and restful stay! We are so happy to hear that you did! We wish you safe travels and hope to see you again, if you are ever in our area!

10/10 – Excellent

Jesus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 29 avr. 2024
Gracias! We are very happy to hear that you enjoyed your stay with us and we hope to welcome you back again if you are in the area! We wish you safe travels!

10/10 – Excellent

NANCY

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Me gusto mucho la estadia, todo cerca, personal muy atento.
Séjour de 3 nuits en avril 2024
Guest Relations a répondu le 24 avr. 2024
Gracias!! We are so happy that you enjoyed our hotel and location and we especially appreciate your compliments regarding our staff! We wish you safe travels.

8/10 – Bien

Shadia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bien en general
Séjour de 2 nuits en avril 2024
Guest Relations a répondu le 26 avr. 2024
Gracias! We are so happy to hear that you would recommend us and that you enjoyed your stay. We hope that you will return sometime!

10/10 – Excellent

Oscar

Voyage en famille, Voyage d’affaires
Points forts : État et installations de l’hébergement
Nice place for the price
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 24 avr. 2024
Yes! Thank you Oscar, we greatly appreciate your business and recommendation! We hope that you will come back on your next trip!

10/10 – Excellent

Jaqueline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and big rooms
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 24 avr. 2024
Thank you! We so appreciate the awesome comments and you patronage!

8/10 – Bien

Etienne, Tustin

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A pleasant surprise.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 22 avr. 2024
Thank you! We love hearing that we "surprised" our guests with a more than pleasant stay. Your opinion matters and we are delighted to hear that you had a great time and we hope that you will visit again!

10/10 – Excellent

ADRIANA

Points forts : Propreté, commodités et état et installations de l’hébergement.
X
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 22 avr. 2024
Thank you, it is so wonderful to see that your stay was enjoyable. We thank you also for the receommendation and we look forward to seeing you again in your travels.

8/10 – Bien

miryam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👍
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 22 avr. 2024
Wonderful! We appreciate the recommendation. We wish you safe travels and hope to see you again sometime!

8/10 – Bien

Jake

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 19 avr. 2024
Thank you for your rating, we are happy to see that you enjoyed your stay and we hope to welcome you back when you are in the area!

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 12 avr. 2024
Thank you for your business and especially for taking the time to recommend us. We greatly appreciate it. We wish you safe travels and hope to welcome you back again sometime!

10/10 – Excellent

JUAN GABRIEL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel tranquilo, con estacionamiento y desayuno incluido. Por cierto no había yogurt que hasta en 2 semanas y el encargado de esta área NO era tan amable como el otro personal
Séjour de 1 nuit en avril 2024
Jakqlyne Bates, General Manager a répondu le 10 avr. 2024
Hola Juan,Muchas gracias por su increíble reseña, desafortunadamente el retraso del producto puede estar fuera de nuestro control cuando el fabricante tiene problemas de envío. Dicho esto, acabamos de confirmar la entrega para mañana, lamentamos el inconveniente y esperamos que haya disfrutado de nuestras otras ofertas. También quiero disculparme por cualquier encuentro que no superó sus expectativas, ya que soy el Gerente General y espero brindar un gran servicio a través del liderazgo.Gracias de nuevo y le deseamos un buen viaje y una próxima visita.Comuníquese conmigo a jakqlyne@bwamericanainn.com si desea conversar más, ya que animo sus comentarios para la reflexión.

10/10 – Excellent

Aida

Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 8 avr. 2024
Thank you for the great rating and recommendation! We appreciate you!

8/10 – Bien

Steven

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was fine. Area was less than fine
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 5 avr. 2024
Thank you for your feedback, sometimes the area can be intimidating, however we can assure you that we do not have any issues, if we did, you would see it regularly in our reviews and they do not reflect that at all. We have business travelers as well as families and single people that stay with us and we are safe. We do understand that everyone has a level of comfort and we appreciate you sharing. We hope that you will return if you are ever in our area. Thank you!

10/10 – Excellent

Luis Alberto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very gentle staff.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 1 avr. 2024
Gracias! We thank you for the wonderful compliments and the recommendation, your business means a great deal to us and we thank you! We wish you safe travels and hope to welcome you back again sometime!

10/10 – Excellent

Jocelyn

Points forts : Propreté, service et personnel
Front desk girl was very friendly and helpful
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 1 avr. 2024
Thank you for your patronage! We appreciate the compliments. We wish you safe travels and hope to welcome you back again sometime.

10/10 – Excellent

Josias Alfonso

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 27 mars 2024
Thank you for your patronage and recommendation. We hope to welcome you back again in your future travels.

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s on
Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 25 mars 2024
Thank you for your feedback and rating, we greatly appreciate your buisness and hope to see you again sometime!

2/10 – Terrible

Monica B

Séjour de 3 nuits en mars 2024
Guest Relations a répondu le 12 avr. 2024
Thank you Monica, for your rating, we are very sorry to hear that you did not have a better stay with us and we hope that you were able to speak with our manager to resolve any issues.

10/10 – Excellent

JOSE

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bien para una noche
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 22 mars 2024
Thank you! We apprecaite you sharing your feedback and espcially your patronage! We wish you safe travels and hope to welcome you back again!

10/10 – Excellent

Salvador

Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 25 mars 2024
Gracias! We Thank you for the great rating ans especially your business. We hope to see you again!

6/10 – Acceptable

Leticia

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The rooms need some updating, carpets are pretty dirty. Dining area inside is so small. Breakfast is probably one of the worst Best Western I've had. The coffee is instant coffee thats already a mixture out of a machine, pretty bad. Staff was nice.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 22 mars 2024
Thank you for the feedback, we clean our rooms after evey use, we have well over 100 rooms, however we take blocks of rooms and take them out of commission and deep clean them as well as shampoo the carpets, we will check out the room that you stayed in and add it to our list sooner to ensure that our hotel is comfortable and clean. As far as our Coffee, we have complimentary coffee pods in each individual room in single servigs, and for the Breakfast and lobby, we have a Nestle Coffee Dispenser, we have tested it and we feel it is a good product, we really do not hear anything to the contrary, however we are very sorry and understand that we cannot plese everyone, thank you for sharing your experience, it means a great deal to us and we wish you the best in yrou future travels.

8/10 – Bien

Michael, Costa Mesa

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a good place for the price the only challenge was the WiFi was spotty and inconsistent not allowing me to get work done.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 22 mars 2024
Thank you for your feedback, we understand, we do our best to ensure that the WiFi is the best possible that there is out there. Most of the time, we have no issues. We are very sorry that it was spotty, we do hope that you will come back and please let the front desk know about the WiFi if there are ever any issues again. Thank you.

10/10 – Excellent

GERARDO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No me gustó que como en la mayoría de los hoteles no realizan la limpieza completa todos los días.
Séjour de 3 nuits en mars 2024
Guest Relations a répondu le 20 mars 2024
Thank you for your feedback. Since the pandemic, as you mentioned many hotels including ours, we want to conserve not only water for the drought always happening in California, but we want to ensure that our workers are safe and that they dont come in contact with so many different people, this was something that the CDC mentioned during Covid, meaning if 1 party is staying for a couple of nights the room should be comfortable and clean from when you checked in, as mentioned before, it limits the exposure to so many different people and it saves on water and electricity and so much more. However, if this is a serious issue or you simply need to have the linens changed, we are happy to take care of this, but please let the front desk know upon check in, as our housekeeping staff is there for a reasonable amount of hours and we do not have them attending to rooms late at night. We can add you to the shedule. We hope this clears things up and we appreciate your buisness as well as your feedback. Thank you!

10/10 – Excellent

Jose

Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 8 avr. 2024
Thank you for your rating and business, we greatly appreciate both!

10/10 – Excellent

chunya

Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 20 mars 2024
We greatly appreciate the perfect rating! It is so wonderful to hear that you enjoyed our hotel and were pleased with your stay. We wish you safe travels and hope to welcome you back again!

10/10 – Excellent

Milton

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Práctico y accesible
Séjour de 3 nuits en décembre 2023
Guest Relations a répondu le 20 mars 2024
Gracias! Thank you! We agree and love our location and its proximity to the border, Las Americans shopping and freeway close! Thank you for the recommendation. We wish you safe travels and hope to see you again!

10/10 – Excellent

Yanet

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Buena ubicación y atención, excelente servicio e incluye desayuno, lo recomiendo
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 20 mars 2024
Gracias! We thank you for the wonderful compliments about our location, our breakfast, as well as our service, we are so happy to hear that you enjoyed your stay. It matters! We hope to welcome you back again during your travels!

8/10 – Bien

Estela

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 20 mars 2024
Thank you for the great rating! We appreciate the recommendation. We wish you safe travels and hope to see you again sometime!

10/10 – Excellent

edgar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 20 mars 2024
Thank you! We are happy to hear that you enjoyed our hotel and had a great stay!

10/10 – Excellent

Derek

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had a great one-night stay here. The property is in good condition, the staff was very friendly and the price reasonable.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 15 mars 2024
Thank you for the wonderful compliments and especially your patronage and recommendation. We hope to see you again in your travels.

8/10 – Bien

Diego

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
gran valor por el precio
Séjour de 7 nuits en mars 2024
Guest Relations a répondu le 15 mars 2024
Gracias! We are so happy that you were pleased with our pricing. We appreciate you and hope to welcome you back again sometime!

6/10 – Acceptable

angela, corona

Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 5 avr. 2024
Thank you for your patronage and for sharing your recommendation!

10/10 – Excellent

Munir de Jesus, MAZATLAN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Guest Relations a répondu le 15 mars 2024
Gracias! We thank you for taking the time to share your feedback. We greatly appreciate it! We wish you safe travels and hope to see you again sometime!

8/10 – Bien

DIANA, cueramaro

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
la limpieza de las habitaciones es buena, nos dieron la facilidad de hacer el check in antes de la hora establecida, excelente atención por parte de todos los empleados desde la recepción hasta quienes preparan el desayuno. Solo mejoraria la limpieza de las alfombras en las habitaciones, que ya les hace falta un cambio
Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 11 mars 2024
Gracias! Thank you so much for the wonderful compliments, we apologize about the carpets, we clean our rooms regularly between stays and in addition, we shut our rooms down regularly for a deep clean and it is at this time that the carpets are shampooed. We will look into the room you were staying in. Thank you again for the wonderful compliments!

10/10 – Excellent

Pablo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 8 mars 2024
Thank you for the wonderful review, we take great steps to ensure you have a restful stay and we are so happy to hear that you did! We wish you safe travels and hope to see you again sometime.

10/10 – Excellent

Diego

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
personal muy aplicado
Séjour de 2 nuits en février 2024
Guest Relations a répondu le 8 mars 2024
Gracias! We are so happy to hear the compliments about our staff. We appreciate you staying with us and we wish you safe travels and hope to welcome you back again sometime!

10/10 – Excellent

manuel fernando, culiacan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 6 mars 2024
Gracias! We are so happy to hear that you enjoyed your stay, we wish you safe travels and hope to welcome you back again in the future!

8/10 – Bien

Sonia

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
El desayuno poco variado
Séjour de 1 nuit en février 2024
Guest Relations a répondu le 6 mars 2024
Gracias, Thank you, for your feedback, however for our hotel type and our Brand, the Best Western. We are considered having a pretty good variety, it is not a kitchen where you can order, but rather, a buffet of what our brand says that we offer. Thank you for your business and for sharing. We wish you safe travels and hope that you will stop by again if you are in our area.