Plage privée à proximité, sable blanc
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Mahogany Bay Resort & Beach Club, Curio Collection by Hilton – Avis

4 out of 5
Mahogany Bay Resort & Beach Club, Curio Collection by Hilton
Sea Grape Drive, San Pedro

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 328 avis sur 589." "
Note de 8 – Bien, d’après 138 avis sur 589." "
Note de 6 – Acceptable, d’après 67 avis sur 589." "
Note de 4 – Médiocre, d’après 39 avis sur 589." "
Note de 2 – Terrible, d’après 17 avis sur 589." "

9,2/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Alexandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
A fuir! Enorme village vacances en construction sur un marais. C'est très excentré du reste de San Pedro. Pas de service de vélo, si vous voulez vous déplacer il faut louer un golf cart ($$). En fait si vous voulez faire n'importe quoi il faut payer car l'hôtel n'inclut absolument aucun service (même les bouteilles d'eau de votre chambre c'est à vous d'aller les remplir à la réception!!). Ce n'est clairement pas digne d'un 4 étoiles. Les chambres sont en fait des bungalows qui ont toutes des fenêtres mais sans vitre, si bien qu'on entend tout dehors (absolument tout et à toute heure, c'est l'enfer). Cerise sur le gâteau du greenwashing : Ils se prétendent écologiques à compter le nombre de bouteilles en plastique économisées grâce au remplissage de bouteilles d'eau en verre mais ils mettent la clim a fond dans les bungalows fenêtres ouvertes puisqu'elles ne se ferment pas! Du grand n'importe quoi! Une aberration écologique! Pour un complexe tout neuf l'isolation est complètement à revoir (on entendait très bien le voisin du dessus faire pipi). Familles, passez votre chemin ce n'est pas du tout kids friendly, il n'y a rien dans les commodités qui est fait pour les enfants, c'est nul. La plage se situe à 15min en bateau (transfert gratuit, seule chose gratuite que vous aurez là-bas). Et ce n'est pas une vraie plage côté mer mais côté lagune! C'est un marais (swamp) avec de la vase. Alors ils l'ont bien aménagée certes mais ce n'est clairement pas digne d'une sable.
Séjour de 5 nuits en janvier 2024
Management a répondu le 11 mars 2024
Good Day Alexandra,I am sorry to see that you were not happy during your stay. Please reach out to us if you would be willing to give us a chance to turn your experience around. We are more than happy to further assist with making it right.

8/10 – Bien

Drew

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The resort was nice, the meals were very good but a lot my expensive than I thought they would be. Because we didn't have cell service we didn't feel comfortable leaving the resort because we could get lost and the city was very dirty with garbage everywhere. The bathroom was rusty and you had to leave the bathroom door closed at all times to avoid heating up the entire cottage. The cottage was cute though.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had an amazing 12-day vacation at Mahogany Bay, they had everything you needed and more, very quite and safe. We enjoyed the pool, private beach club, and delicious restaurant. We will be back.
Séjour de 11 nuits en mai 2024

6/10 – Acceptable

Gary

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very nice and the staff very friendly and helpful. The major discontent had to do with the very frequent and sometimes prolonged power outages. This ws never mentioned or stressed in any communication. These outages were well known by every local and not s surprise. Many facilities had generators. The rooms did not have power during the blackout. I have a cpap that I use nightly. Had I know the power outage was so common I would have taken the battery to use at that time. A little communication would have greatly improved the stay
Séjour de 7 nuits en avril 2024
Management a répondu le 6 mai 2024
Good Day Gary,Thank you very much for your recent visit with us at Mahogany Bay. It was a pleasure having you with us and we do apologise for the power outage that you experienced during your stay. Please know that this was completely out of the normal and would have been more than happy to provide you with notice of this inconvenience ahead of time. We are still happy to know that you still had a great time with us and hope to host you again in the future with out these small issues you experienced .

4/10 – Médiocre

Richard

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
There were roaches in one room i had to kill. We were moved to another room that same night. The next night we had to kill another roach. The staff was very nice and professional though.
Séjour de 4 nuits en avril 2024
Management a répondu le 6 mai 2024
Good Day Richard,I trust that you had an amazing time with us at Mahogany Bay Resort and Beach Club! I am saddened to hear of your experience and would definitely be looking further into the issues that you had with your room.Please do have a lovely day.

10/10 – Excellent

Lasonta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk team really took care of our needs. I planned a special anniversary dinner and Matthew helped set up a private dinner and had roses delivered. The property was quiet and the private beach was even better.
Séjour de 3 nuits en mars 2024

2/10 – Terrible

Janice

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
If I can give minus star I would. I travel the world and this hotel was the worst. First day, big cockroach came out several hairs on the bed sheets, mosquitoes everywhere and A/C is so loud we had to wear earplugs whole time. No amenities what so ever. No coffee pot, no mug.... My fishing trip request cash payment so I brought exact amount cash and part of money disappear. Dont be fooled by beautiful photos of private beach. Full of sea leeches and it is not that pretty in person. This was the only bad part of my belize trip. Picking this hotel was my mistake ever. Oh the outdoor pool is so small. It is joke!!!
Séjour de 5 nuits en avril 2024

2/10 – Terrible

Lesa

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

JaSeanna

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté
The staff is amazing and did as much as they could do. Our room had to be moved because a pipe burst. The new room we received was very dusty and dirty. Our wifi only worked for one of the 4 days we were there. Let me say again the staff really tried their best with the resources they are given. My husband and i appreciate that!
Séjour de 3 nuits en avril 2024

8/10 – Bien

Melissa

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mahogany Bay was a great place to stay. It was a bit removed from the hustle & bustle of town yet still just a short golf cart ride away. The resort was pleasantly not crowded, the staff were very friendly, and the private beach was amazing!
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Stacy, BAYONNE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is a perfect place for peace and quiet.
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Derrick Lamark Moore

Voyage de couple
Points faibles : Commodités
Property itself wasn’t the problem. The issue was everything else. The so-called amenities aren’t amenities at all. A small refrigerator in the bungalow that can barely hold the two bottles of water they comp you everyday. The weight room was small, and half of the equipment didn’t even work. Everything is US currency. Over priced and over rated. The staff was great, it’s not their fault that Hilton decided to rip off their guest! If you watch any YouTube videos about this property, they are lying because they’re being comped. Skip this property!
Séjour de 10 nuits en avril 2024
Management a répondu le 13 avr. 2024
Good Day Derrick,Thank you very much for your recent stay with us at Mahogany Bay Resort and Beach Club. I am saddened to hear that you did not have a great time with us.please know that we will be looking into these issues and looking into ways to make them better. We do hope that you were still able to enjoy Belize and hope that in future we are able to host you again and redeem ourselves.

6/10 – Acceptable

DAVID

Points faibles : Service et personnel
Séjour de 4 nuits en avril 2024
Management a répondu le 13 avr. 2024
Good Day David,Thank you for your recent stay with us at Mahogany Bay Resort and Beach Club. We do hope that you had a wonderful time with us in Belize and would love to have you back with us in the near future.

8/10 – Bien

Pedro

Séjour de 5 nuits en mars 2024

10/10 – Excellent

Timothy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent staff, clean beautiful setting. Outside downtown so not as noisy. Very clean and felt safe.
Séjour de 5 nuits en mars 2024
Management a répondu le 4 avr. 2024
Good Day Timothy,Thank you for your feedback on you recent stay with us at Mahogany Bay Resort and Beach Club! It was a pleasure having you and we are happy to hear that you enjoyed your time at our property. We cannot wait to welcome you to back to beautiful Belize and Mahogany Bay!

10/10 – Excellent

Rachel

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
rooms were never cleaned and we had ants.. other than that beautiful property.
Séjour de 7 nuits en janvier 2024
Management a répondu le 4 avr. 2024
Good Day Rachel,Thank you for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club! Its nice to know that you loved the property and will definitely be following up on the issues that you had during your stay as our guests satisfaction is our number one priority.

6/10 – Acceptable

Anita

Voyage en famille, Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Good hotel but it has inconveniences: good luck getting a towel at the pool, they dont clean your room or bring you fresh towels unless you ask, if you stay in a shared building with 3 rooms in the same little building, you can hear everything from the room above yours, you have to take a 15 mins boat ride to the beach.
Séjour de 5 nuits en mars 2024
Management a répondu le 4 avr. 2024
Good Day Anita,Thank you very much for your recent stay with us at Mahogany Bay Resort and Beach Club! It was a pleasure having you at our property and we aim to ensure that we meet our guests expectations. Please allow us to follow up on your concerns.

10/10 – Excellent

Michelle, Brampton

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was wonderful. Dalton at the concierge and Afeni in the restaurant and many others made our stay wonderful. They truly made our visit memorable.
Séjour de 4 nuits en mars 2024
Management a répondu le 4 avr. 2024
Thank you Michelle for your feedback on your recent stay at Mahogany Bay Resort and Beach Club! It was a pleasure having you with us and I will be sure to let our team members know of how they made your stay a memorable one.

8/10 – Bien

Mark

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would recommend to another family!
Séjour de 7 nuits en mars 2024
Management a répondu le 4 avr. 2024
Good Day Mark,It was a pleasure having you with us in Belize. We are happy to hear that you will be recommending us to your friends and family. Our team is excited to have you back in Belize!

10/10 – Excellent

Jessie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Let me start by saying this was the best resort staff I have ever encountered. Everyone from dalton at check in to Jairo and Alyssa at the concierge desk. Every person was friendly patient and kind. My stay here was amazing the only issue I had was they were literally building a house 20ft away from my cottage from 6am to 6pm. This was an annoyance but didn’t impact my overall stay I wasn’t in my room much during the day. Every person I encountered at this resort and really on the island of San Pedro felt like Family. Belize is a wonderful place and I can see myself living there.
Séjour de 4 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day Jessie,Thank you very much for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club!It brings us great pleasure when our team members are recognised for their service and we will be sure to share this with them.We cannot wait to have you back with us in the future and I do apologise for the issue with the noise please know we will definitely look into this to ensure better service for our future guests.

6/10 – Acceptable

Sean, beaumont

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Beach club and dining options were nice and food was good however dining was very expensive. Rooms are lacking and since nothing is included I would say the room prices are high. We were forced to switch rooms the night before our flight due to piping leak and we were not compensated.
Séjour de 9 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day, Sean,Thank you for your recent stay with us at Mahogany Bay Resort and Beach Club! I am sorry to hear of your experience and would have loved to assist with a better solution. Please know that our team will definitely be looking into this to make it right.

4/10 – Médiocre

Herbert W.

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Over priced for what you get.
Séjour de 2 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day Herbert,Thank you for your feedback on your recent stay at Mahogany Bay Resort and Beach Club! I apologise for the prices at our property . We do try to ensure that we offer our guests the best service and quality products at all times. I do hope that you were still able to enjoy the property and our private Beach Club during your stay.

8/10 – Bien

Garland

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No access to the ocean
Séjour de 7 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day Garland,Thank you very much for your recent stay at Mahogany Bay Resort and Beach Club! It was a pleasure having you with us in Belize and I do apologise for you not being able to enjoy the ocean from our property. Please know we are on the bay side of the island opposite the ocean but we do offer the only Private Beach Club in Belize which exclusively for our guests only and their satisfaction. I do hope that you were still able to enjoy your stay here with us with your family and would be happy to host you here in Belize in the future.

4/10 – Médiocre

Rick

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Expedia does a very poor job of price representation. A $55 per day fee at check in changes the room price. Advertise lower, pay when making reservation, but then pay more at check in. Resort was way too pricey for what you get. Go to Ramon's.
Séjour de 7 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day Rick,Thank you for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club! I apologise for the price presentation and we will be more than happy to work a better way to present this to our guests for future bookings. We do offer the best service and best quality products to our guests to ensure satisfaction versus other properties. I do hope that in light of this you were able to still have a wonderful time at our property.

8/10 – Bien

Shauntel, Rosharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Management a répondu le 29 mars 2024
Hi Shauntel,Thank you for your recent stay at Mahogany Bay Resort and Beach Club! I do hope that you had a wonderful experience with us.

8/10 – Bien

Francis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was beautiful, the pool, main house, private beach were all great. The roads were dusty and dogs started barking at 4:30 am and construction workers started by 7am. NOT great on a relaxing holliday!
Séjour de 6 nuits en mars 2024
Management a répondu le 29 mars 2024
Good Day Francis,Thank you for your recent stay at Mahogany Bay Resort and Beach Club! I am happy to hear that you enjoyed the facility during your stay in Belize.

8/10 – Bien

Dahgara

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I appreciated the friendliness of the staff.
Séjour de 3 nuits en février 2024
Management a répondu le 4 mars 2024
Good Day Dahgara,Thank you very much for your Feedback of your recent stay at Mahogany Bay Resort and Beach Club! We are happy to hear that you had an amazing stay and that our team members made your stay extra special. We will be more than happy to have you back with us for a future visit.

6/10 – Acceptable

Debra, Springfield

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Leaking mini-fridge. Room directly under flight path of low flying planes, loud, constant noise. Plus golf carts, guest conversations & grackles on tin roof sounded as if all were IN our room. Property spread out, prepare to walk a lot. Vendors huts disappointing; ice creams offered were vanilla, strawberry & chocolate, really? And mandatory resort fee for one night stay is ridiculous. Much construction beyond the pool & on end of “Main Street”. This was a sad caricature of a resort. The value just was not there.
Séjour de 1 nuit en février 2024
Management a répondu le 3 mars 2024
Good Day Debra,Thank you very much for your feedback. I am sorry to hear that your stay at Mahogany Bay Resort did not meet up to your expectations. Please know that we do value our guests feedback and will definitely be looking into each of the of the issues you mentioned. Do have a wonderful day and we do hope that you were still able to enjoy the rest of Beautiful Belize.Regards

4/10 – Médiocre

Terri

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 7 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Terri,I hope that you are having a lovely day. I see that you rated us with a 2 out of 5. Is it possible for us to reach out to assist with any issues that you might have had during your stay with us at Mahogany Bay Resort?Regards,

6/10 – Acceptable

Faye Marie

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
The biggest complaint I would have on our stay is the noise that comes into the rooms at night with not having glass windows on the bottom only the mesh and shutters. We had very noisy young girls beside us in the cottages and noise of the air conditioner from the cottage beside us kept us up most of the night to where we had to go buy ear plugs. The staff was friendly but young and service was slow. For the price of the property to stay at and for the cost of drinks and food was expensive. Videlly was great to deal with at the front desk.
Séjour de 9 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Faye,Thank you very much for your feedback and it was a pleasure having you with us at Mahogany Bay. I do apologise for the noise and the layout of our rooms.Please know that we will definitely be looking into your concerns.Thank you for your mention of Videlly and that she made a positive impact on your stay.Regards,

10/10 – Excellent

Kenesha Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
10 out of 10. Property was beautiful and clean. Staff very pleasant and welcoming.
Séjour de 3 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Kenesha,Thank you very much for your feedback. It was a pleasure having you with us. We hope that you do not keep us a secret and that you will provide us the opportunity to host again in the future.Regards,

10/10 – Excellent

Juliana

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Juliana,Thank you for your recent stay at Mahogany Bay Resort and Beach Club! It was a pleasure having you with us. We do hope that your stay was memorable and that we have the pleasure of hosting you and your family again in the near future.Regards,

4/10 – Médiocre

Robin

Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
A bit disappointing…
First, I want to clarify Mahogany Bay and Mahogany Bay Curio are different. Mahogany Bay homes are individually owned, The Curio Collection is by Hilton. We booked the Hilton property. We didn’t find out this detail till we were there. Our first trip to Belize. Check-in was pretty easy. Friendly helpful people. Now for the unit, the AC in our room, and one setting, off or freight train blowing right at the bed and you’ll raise your voice to talk. In the morning, we heard noises about 630. I opened up a window to find out. There is no window, plantation, shutters, and screen. You’ll definitely hear everything across the street and from your neighbors. The room literally has nothing but a fridge in it. No corkscrew no coffee maker, not a pad or pen. The TV will glitch, comes back in a bit. They provide two bottles of water per day. You’ll have to go to the clubhouse every day to refill them. That’s a challenge on its own, the bottles don’t fit underneath of the water disposal, so for the first few days will be a puddle of water in front of you until you figure it out. The private beach, takes about 15 minutes to get to by boat. It runs every 30 minutes. There is no beach at the resort, there is a pool. Which ran out of towels on two occasions. The private beach is nice, but pay attention to your bill, of the four days we went, three days it was incorrect. I guess I just expect more from the Hilton property. The Staff does a great job based on the process’ Hilton has in place.
Séjour de 7 nuits en février 2024
Management a répondu le 3 mars 2024
Hello Robin,Thank you very much for your feedback on your recent stay at Mahogany Bay Resort and Beach Club. That is correct we are a Curio Hilton property located within a village. The layout of our units and the architecture is to give our guests a Belizean experience . I do apologise if this was not to your liking. I will definitely look into the issues with your TV and the towels at the pool. As we do aim to meet our guests expectations and once reported to us we would have ensured that this was addressed immediately .Regards,

6/10 – Acceptable

Bruno

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Service so-so, Beach Club the reason you go!
Service at the front desk and restaurant not as friendly as I remember it (from my trip last year). Pricing for food/beverages is all in USA $$ and expensive for the area (even more expensive than the Marriott down the road). But their island Beach Club is what makes the stay worthwhile. We spent 9 of 11 days going to the Beach Club and loved it.
Séjour de 11 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Bruno,Thank you very much for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club! Its a pleasure having you back with us for a second time.Please know that our prices have always been in US dollars and I do apologise if this came as a surprise. Thank you for enjoying the Beach Club as it is definitely one of the highlights of our beautiful property.Regards,

4/10 – Médiocre

Karmalita

Points forts : Propreté, service et personnel
I shared review with the property already. They will need to make several adjustments
Séjour de 4 nuits en janvier 2024
Management a répondu le 3 mars 2024
Karmalita,Thank you very much for your review and as well for your feedback directly with the property. We do appreciate your feedback and will definitely be taking them into considerations.Regards,

10/10 – Excellent

Nicole, New York

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was amazing . The staff were extremely nice , friendly and helpful. The food was 10/10! I would recommend this hotel for families, couples and solo travelers
Séjour de 3 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Nicole,Thank you very much for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club! It definitely was a pleasure having you with us . We will be more than happy to have you return for a future visit and our team will be pleased to welcome you back and delighting you and your family.Regards,

10/10 – Excellent

Arris-Phillip Scott

Voyage de couple
The property is very nice….however we must have went during the construction process. The area the property is located in doesn’t match the quality of the property
Séjour de 3 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Arris,Thank you very much for your feedback on your recent stay with us at Mahogany Bay Resort and Beach Club!I apologise for the inconvenience that you had with construction. Our property is growing and our aim is to make it more unique for our guests. If you should return to Belize we will be happy to have you back with us and let you be able to see the amazing growth we have and changes we have made.Regards,

8/10 – Bien

Andrew

Voyage de couple, Voyage en groupe
Points forts : État et installations de l’hébergement
Good and quiet resort, some good food options but they are somewhat expensive. Staff was very nice and helpful.
Séjour de 3 nuits en février 2024
Management a répondu le 3 mars 2024
Good Day Andrew,Thank you you for your stay with us at Mahogany Bay Resort and Beach Club! It definitely was a pleasure having you with us and we do hope that we have the opportunity to host you with us again in the future.Regards

8/10 – Bien

Gunnar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location of the property is a little remote compared to the center of town. This is good in some ways and bad in others. Over all it is a nice property and the private beach is nice because the sand goes to the water , but the water is not very deep. Most beaces on the island have concrete retailing walls because there is no sand. This is because of the barrier reef blocking the waves from bringing in the sand.
Séjour de 7 nuits en janvier 2024
Management a répondu le 4 mars 2024
Good Day Gunnar,Thank you very much for taking the time to share your experience of your recent stay at Mahogany bay Resort and Beach Club. We are pleased to hear that you enjoyed your stay and hope to have the pleasure of hosting you again in the near future.

8/10 – Bien

Mark

Voyage en famille
Points forts : Propreté, service et personnel
The property is still getting built and hasn’t worked out the kinks. However everyone is trying their best.
Séjour de 7 nuits en décembre 2023
Management a répondu le 4 mars 2024
Good Day Mark,Thank you very much for your feedback. We do appreciate your stay with us at mahogany Bay and will definitely follow up on your critic as we appreciate our guests feedback. We trust that you were still able to enjoy your stay and Belize.

8/10 – Bien

Kendra

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The staff was nice and Friendly. The cabana in the water on the picture has a fee so don’t be surprised. They are still doing construction… after the construction I’m sure it’ll be beautiful around the area. We loved our little cottage.
Séjour de 3 nuits en janvier 2024
Management a répondu le 11 mars 2024
Good Day Kendra,Thank you for sharing your review of your recent stay. Our team is committed to providing high quality customer service and we are thrilled to hear that you had an amazing stay with us.

8/10 – Bien

sherise

Points forts : Propreté, service et personnel
The cabin look
Séjour de 3 nuits en janvier 2024
Management a répondu le 29 mars 2024
Good Day Sherise,Thank you for your recent stay with us at Mahogany Bay!I do hope that you had a wonderful time and we would be more than happy to host you back in the near future.

10/10 – Excellent

jodi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved this property! We highly recommend it for a stress free vacation.
Séjour de 5 nuits en janvier 2024
Management a répondu le 29 mars 2024
Good Day Jodi,Thank you for your feedback on your stay at Mahogany bay Resort and Beach Club! It was a pleasure having you with us. This is definitely the experience we aim to offer our guests . A stress free vacation, where you can come relax and decompress. Please know that our doors are open and the team cannot wait to have you back again.

6/10 – Acceptable

Cristine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not what I expected for the cost. The staff was very nice but limte
Séjour de 4 nuits en janvier 2024

4/10 – Médiocre

Cinthia

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The hotel is pretty no doubt BUT the problem is that they catfish people with the reviews and descriptions. We were specifically looking for a hotel within a minute distance, meaning a hotel over the water. We paid this much specifically for that reason, there are a million hotels away cheaper. They have a beach but they need to take you by boat (which they also charge you for $114 US). The beach is around 15 minutes away. They also advertise themselves as a "Adults Only" hotel and they are not. I am not sure from whom these people are taking their marketing advice but deceiving people is not. It seems to me that they are buying their reviews. There were lots of miscommunications like you need to put yourself on a list to be able to get it clean (huh?), you need to reserve the boat to be able to go to the beach, etc. Not worth the money.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Anita

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We thoroughly enjoyed our time at Mahogany Bay Resort with its attentive staff in each of their roles & responsibilities. Beautifully appointed property with well maintained cottages and grounds made for a wonderful experience! We also enjoyed the private beach with bar / restaurant.
Séjour de 2 nuits en janvier 2024
Chris a répondu le 13 mars 2024
Thank you for taking the time to post a review. We appreciate your kind words and are happy that you enjoyed your stay. We hope you visit again soon.

6/10 – Acceptable

luis

Séjour de 8 nuits en novembre 2023

8/10 – Bien

Clinton

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property, still well under construction in many areas. Although this doesn’t much affect your actual stay it certainly alters the aesthetic of the property and the relaxation aspect when excavators are driving by at breakfast . Lots of confusion with wait staff and room number allocation for billing’s. Asked multiple times everytime we ordered something what our room number was and no one seemed to think writing it down would be a good idea. Nice property, nice idea, just missing the mark in the service department. Also ensure you ask many questions about how to reserve a spot on the boat 24hrs BEFORE you want to go to the private beach as if you are not on the first or second boat you will not find chairs for the beach and have zero chance of securing a cabana for the day as those are first come first serve but there is VERY little explanation as to how to arrange all of that. If you’re here for more than 3 days you absolutely need to rent a golf cart and the hotel can help arrange that and did a great job for us. House keeping is by request so ensure you make that request as even when we did we had house keeping in our room at 5:30 pm while needing to get ready for dinner even though request was made at 8am , really nice place but the small things mentioned above are the things that make or break a 4 star hotel to a true true 4 star. Good food in hotel restaurant, good cocktails. Not cheap to eat or drink on resort, lots of good options in Town close.
Séjour de 7 nuits en décembre 2023

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful property with spacious rooms and great service. The food on site was in US dollars and is much higher than if you drive into town on a golf cart. Overall I enjoyed the resort and highly recommend it.
Séjour de 6 nuits en janvier 2024

2/10 – Terrible

Carolyn

Points faibles : État et installations de l’hébergement
The staff stole from us and even tried to enter our unit when we weren’t there.
Séjour de 9 nuits en décembre 2023
Chris a répondu le 21 févr. 2024
Thank you for taking the time to post a review. I'm sorry to hear that you experience an incident during your stay and hope that you were able to resolve the issue with our management staff.