Title: Loi Suites Chapelco Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=2066589&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Loi Suites Chapelco Hotel Mountain adventures await at this dual-season retreat where skiers find snowy slopes in winter and golfers enjoy an 18-hole course in summer ## Photo gallery for Loi Suites Chapelco Hotel ![Couples treatment rooms, sauna, hot tub, steam room, body treatments - Loi Suites Chapelco Hotel (San Martín de los Andes)](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/7952eac6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/b22a20ed-18f6-4e29-a0ec-efd41b2ffd75-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Reception - Loi Suites Chapelco Hotel (San Martín de los Andes)](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/72cbec1d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, body treatments - Loi Suites Chapelco Hotel (San Martín de los Andes)](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/37ac02ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Loi Suites Chapelco Hotel (San Martín de los Andes)](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/8fcbd77e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Loi Suites Chapelco Hotel, next to a golf course, is perfect for active travelers. Enjoy free breakfast, a spa for recovery, ski passes with storage, an indoor pool, and amenities for both winter and summer activities. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Breakfast included - Spa - Parking included - Free WiFi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 20 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2066589&PinnedHotelID=2066589&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 9 of 9 rooms ### View all photos for Superior Triple Room ![Superior Triple Room](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/fe5113df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 431 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Bed ### View all photos for Family Room ![Family Room](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/c00f1044.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 861 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 3 Twin Beds ### View all photos for Suite Cuádruple ![Suite Cuádruple](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/47cf706b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Cuádruple ### Highlights Soundproofed Individually furnished Individually decorated Heating LCD TV Hypo-allergenic bedding 20 bedrooms Memory foam bed - 592 sq ft - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ### View all photos for Habitación Cuádruple Superior ![Habitación Cuádruple Superior](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/5f02bfac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitación Cuádruple Superior ### Highlights Soundproofed Individually furnished Individually decorated Heating LCD TV Hypo-allergenic bedding 20 bedrooms Memory foam bed - Sleeps 4 - 2 Queen Beds ### View all photos for Superior Triple Room ![20 bedrooms, hypo-allergenic bedding, down comforters, memory foam beds](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/2fdb2e4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 431 sq ft - Sleeps 3 - 3 Twin Beds ### View all photos for Superior Twin Room, 2 Twin Beds ![Superior Twin Room, 2 Single Beds](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/21b9909d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Twin Beds ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 431 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Junior Room ![Junior Room](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/3545f170.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 377 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Superior Studio, 1 Queen Bed ![Superior Studio, 1 Queen Bed](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/712d9ce7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio, 1 Queen Bed 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds LCD TV Hypo-allergenic bedding Down duvet - 431 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Suite, Golf View ![Suite, Golf View](https://images.trvl-media.com/lodging/3000000/2070000/2066600/2066589/e9f560d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Golf View ### Highlights Separate dining area Soundproofed Individually furnished Individually decorated Private indoor hot tub Heating Free cribs/infant beds LCD TV - 700 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Martin-De-Los-Andes-Hotels-Loi-Suites-Chapelco-Hotel.h2066589.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Martin-De-Los-Andes-Hotels-Loi-Suites-Chapelco-Hotel.h2066589.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-40.11519%2C-71.20576&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aB_c3i4x7xmOMQuV6WoOas2dGnM=) Ruta Nacional Nº40 Km 2227, San Martín de los Andes, Neuquen, 8370 #### What's nearby - Canopy San Martin de los Andes \- 21 min drive \- 13.9 km - Escorial \- 24 min drive \- 16.4 km - Lácar Lake \- 29 min drive \- 18.9 km - Lacar Lake Pier \- 29 min drive \- 18.8 km - Chapelco Ski Resort \- 43 min drive \- 25.0 km #### Restaurants - ‪Surenia Patagonia Brewing - ‬19 min drive - ‪La Rosa de los Andes, empanadas y pizzas - ‬18 min drive - ‪Los Coirones - ‬1 min walk - ‪El colorado San Martin de los Andes - ‬18 min drive - ‪Pipón Pipón - ‬17 min drive ## About this property ### Loi Suites Chapelco Hotel Family-friendly hotel adjacent to a golf course A free breakfast buffet, golfing on site, and a terrace are just a few of the amenities provided at Loi Suites Chapelco Hotel. Skiers and snowboarders can spend time on the slopes at this hotel offering a ski shuttle, ski passes, and ski storage. Indulge in a body scrub, reflexology, and a body wrap at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and a library. You'll also find perks like: - An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas - Free self parking - 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and express check-out - Smoke-free premises, an elevator, and tennis lessons on site Room features All 85 individually furnished rooms offer thoughtful touches such as laptop-compatible safes and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs. Extra amenities include: - Hypo-allergenic bedding, memory foam beds, and down comforters - Bathrooms with rainfall showers and deep soaking tubs - 32-inch LCD TVs with premium channels - Wardrobes/closets, children's slippers, and electric kettles ## Similar properties ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/12000000/11980000/11974200/11974154/253d3afa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Chatelet Hotel San Martín de los Andes - Pool - Breakfast included - Spa - Free WiFi 8.8 Excellent 95 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=11974154&PinnedHotelID=11974154&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake](https://images.trvl-media.com/lodging/31000000/30320000/30315300/30315276/9218f160.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arrayan Lake View Mountain Lodge & Casa De Te Arrayan San Martín de los Andes - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 58 reviews CA $243 CA $243 total Dec 23 - 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Pool - Hot tub - Kitchen - Washer CA $578 CA $578 total Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=113186490&PinnedHotelID=113186490&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/61000000/60890000/60885500/60885500/9fed8c14.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Refugio Ski & Summer Lodge San Martín de los Andes - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 27 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=60885500&PinnedHotelID=60885500&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/108000000/107080000/107075500/107075448/09ca369e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL ANTIGUOS San Martín de los Andes - Parking included - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 44 reviews CA $89 CA $89 total Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=107075448&PinnedHotelID=107075448&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Ski shuttle (surcharge) - Free secured, covered self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:30 AM to 11:00 AM - 2 restaurants - A bar/lounge - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 2 outdoor tennis courts - Arcade/game room - Billiards/pool table - Full-service spa - Golf - Golf driving range - Health club - Hot tub - Indoor pool - Library - Outdoor pool - Playground - Sauna - Ski passes - Ski storage - Steam room - Tennis lessons - Yoga classes ### Family friendly - Arcade/game room - Indoor pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2 meeting rooms - 24-hour business center - Computer station - Conference center (2,045 square feet of space) ### Outdoors - Garden - In the mountains - Outdoor entertainment area - Outdoor furniture - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Mud bath - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Braille/raised signage - Elevator (39 inch wide door) - Front entrance ramp - Hardwood flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk (47 inches high) - Wheelchair-accessible spa ### More - 1 building - 5 floors - Banquet hall - Built in 2008 - Colonial architecture - Communal living room - Fireplace in lobby - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Hypo-allergenic bedding - Memory foam mattress ### Bathroom - Bathrobes - Bidet - Children's slippers - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch LCD TV with premium satellite channels - Pay movies ### Food and drink - Champagne service - Electric kettle - Limited room service - Minibar ### More - Access via exterior corridors - Desk - Desk chair - Electrical adapters - Free local calls - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Argentina Value-Added Tax (VAT) at 21%. A VAT exemption is available to travelers who present a valid passport or ID showing they are not a resident of Argentina and who pay with a non-Argentine card or via a bank transfer from outside Argentina. This exemption applies only to accommodation, including bookings where breakfast is included. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: ARS 15000 per person (one-way) - Airport shuttle fee per child: ARS 15000 (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention This property caters to LGBTQ+ guests This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Pool access available from 10:00 AM to 9:00 PM Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the spa without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Loisuites Chapelco Loisuites Chapelco Golf Resort Spa Loisuites Chapelco Golf Resort Spa San Martin de los Andes Loisuites Chapelco Golf Spa Loisuites Chapelco Golf Spa San Martin de los Andes Loisuites Chapelco Hotel San Martin de los Andes Loi Suites Chapelco Hotel San Martin de los Andes Loisuites Chapelco San Martin de los Andes Loi Suites Chapelco San Martin de los Andes Loi Suites Chapelco Loisuites Chapelco Hotel Loi Suites Chapelco Loi Suites Chapelco Hotel Hotel Loi Suites Chapelco Hotel San Martín de los Andes Loi Suites Chapelco Hotel Hotel San Martín de los Andes ## Frequently asked questions ### Does Loi Suites Chapelco Hotel have a pool? ### How much does it cost to stay at Loi Suites Chapelco Hotel? ### Is Loi Suites Chapelco Hotel pet-friendly? ### How much is parking? ### What time is check-in at Loi Suites Chapelco Hotel? ### What time is check-out at Loi Suites Chapelco Hotel? ### Does Loi Suites Chapelco Hotel provide a shuttle to the airport? ### Where is Loi Suites Chapelco Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Loi Suites Chapelco Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 134 8 - Good 54 6 - Okay 15 4 - Poor 7 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Chelsie Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! The staff were pleasant and kind, the spa was quiet and cozy and food delicious. Wish I could have stayed longer! ##### Chelsie Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Rodrigo Feb 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### Rodrigo Stayed 3 nights in Feb 2024 ### 6/10 Okay #### carlos Sep 3, 2025 Liked: Cleanliness Disliked: Room comfort Overpriced, room was very average for the price paid. ##### carlos Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Oscar Aug 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing resort Staff was amazing, truly made us feel welcomed ##### Oscar Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Verified traveller Jul 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Fabulous hotel with great staff who made our stay very enjoyable and easy - thanks to Tomas and Cecilia. We would return and recommend this hotel. ##### Verified traveller Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### kathryn Dec 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service Complementary sparkling wine Beautiful view Wonderful dinner with Matius as our server Check n was easy, informative and enjoyable ##### kathryn Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ivann Jun 17, 2025 Liked: Staff & service, amenities Good ##### Ivann Stayed 1 night in May 2025 ### 10/10 Excellent #### Carlos Jan 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great view and location. Overall facilities are up to date and in good condition, too bad no AC in the rooms but still cozy. ##### Carlos ### 8/10 Good #### Karolina Jan 19, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Beautiful place, but a hotel it’s old with lack of maintenance, it’s not really a 5 star hotel. Restaurant was a more bad than good. Views and place it’s totally beautiful! I guess is the bes hotel of the area… ##### Karolina Stayed 1 night in Jan 2025 ### 4/10 Poor #### Mauro Aug 21, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### NEVER MORE IN THIS HOTEL The heat in the room was terrible, we couldn´t sleep for 2 nights, finally we went to another place and paid both. The hotel is far away from the city and from the sky center so we had to take Uber or Taxis, to do this you need to call them 1 hour before, pray, and when they arrive another 30 minutes to the city. The hotel was full of kids shouting and running!!! ##### Mauro Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### ANA FLÁVIA Aug 1, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect time Perfect time!!!!! Everything make our family trip perfect!!! The kindly staff, breakfast, room space and comfort, cosy atmosphere…… only thing is the long distance from the ski station…. ##### ANA FLÁVIA Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Romi Jun 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The views of the hotel are breathtaking. The staff are kind and respectful. Sabrina will give you the best recommendations about tours. Please take a ski class with Patagonia Chic. Marcela and her team are amazing. ##### Romi Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Bruno Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O staff é muito simpatico e prestativo. Destaque para recepcionista Sabrina do front desk, ajuda com indicações, reservas e dicas para o que fazer na cidade. ##### Bruno Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Diego Luiz Jul 21, 2025 Liked: Cleanliness #### Esperava mais devido a categoria e valor da diária Estive hospedado por 8 dias e, infelizmente, a experiência ficou abaixo do esperado para um hotel de 4 a 5 estrelas. Logo na chegada, não recebemos orientações básicas sobre o funcionamento do hotel — horários, reservas, recreação ou alimentação. Como o hotel fica a 30 minutos do centro, o mínimo esperado é ter estrutura para refeições no local. No primeiro dia, tive três frustrações: o brinde prometido (espumante no quarto) não foi entregue; o almoço foi negado mesmo com o pedido feito dentro do horário; e, à noite, o jantar também foi recusado por falta de reserva — sendo que ninguém nos orientou sobre essa necessidade no check-in. A estrutura é bonita, mas com sinais claros de falta de manutenção: poltronas rasgadas e desbotadas, academia com poucos equipamentos antigos e sem acessórios básicos. O café da manhã, embora razoável, repetiu o mesmo cardápio durante todos os dias. O atendimento foi limitado, com poucos funcionários, serviço lento e falhas de comunicação com a equipe de recreação. Tive reservas confundidas e mensagens desencontradas que dificultaram a experiência. Esperava mais organização, atenção e hospitalidade. O hotel tem potencial, mas precisa de melhorias urgentes na gestão e no cuidado com o hóspede. ![](https://a.travel-assets.com/ugc/hotel-reviews/24c66485-2175-486c-8789-428059326011-1753099874897.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diego Luiz Stayed 7 nights in Jul 2025 ### 8/10 Good #### Verified traveller Jun 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O hotel em si, é muito agradável quartos grandes e uma vista incrível para as montanhas, mas o café da manhã deixa muito a desejar, comidas secas, com se estivessem a muito tempo em cima da mesa. ##### Verified traveller Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Ralph May 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito confortável, vista linda. ##### Ralph Stayed 3 nights in May 2025 ### 10/10 Excellent #### Bastian Eduardo Sep 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen lugar Hermoso lugar, perfecto para desconectar y descansar. El personal siempre dispuesto a resolver las dudas ##### Bastian Eduardo Stayed 1 night in Sep 2024 ### 8/10 Good #### ALEJANDRO G Aug 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Genial el hotel aunque tiene el inconveniente de que esta muy retirado de la ciudad (25 a 30 minutos en auto) y a una hora del centro de esquí Chapelco. ##### ALEJANDRO G Stayed 8 nights in Aug 2024 ### 10/10 Excellent #### Bernardo Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sensacional Maravilhoso ##### Bernardo Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Luiz Gustavo Jul 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Aconchegante e inesquecível! Foi incrível! Nos sentimos muito aconchegados. As pessoas da equipe são muito especiais! Desde os recepcionistas, as pessoas do staff, até os atendentes do restaurante. Ah, e o restaurante é muito bom! O lugar também é lindo demais! ##### Luiz Gustavo Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Lais Jul 6, 2024 #### Maravilhoso Lugar muito lindo, funcionários extremamente atenciosos, falam português perfeitamente, quartos confortáveis. Longe do centro, porém tem restaurante bom no hotel ##### Lais Stayed 2 nights in Jul 2024 ### 6/10 Okay #### GONZALEZ CARBALLO Nov 2, 2023 Liked: Cleanliness, room comfort La persona que nos hizo el check in no nos atendió bien, le dijimos que mi esposo era celiaco y resulta que ella sabe más de la celiaquia que el propio enfermo. Personal no acorde a la categoría, restaurante con carta precaria y precios excesivos,no tienen buena atención en general , queda muy lejos , sacan foto del baúl cuando entras y te hacen bajar a abrir el baúl cada vez que entras y salís, es incómodo ##### GONZALEZ CARBALLO Stayed 1 night in Oct 2023 ### 8/10 Good #### BRUNO H N Aug 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort O Hotel é espetacular, tem uma ótima e atendimento é impecavel. Porém, para um.hotel 5 estrelas tem um cafe da manha bem limitado, ja estive em hoteis 3 estrelas com cafe da manha melhor que o deles. ##### BRUNO H N Stayed 8 nights in Jul 2023 ### 8/10 Good #### Raul Jul 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nota 7,5\. Esperava mais. Pontos a melhorar: Atendimento no check in divergente do informado pelo hotels.com. Fui informado que o check in era as 15:00 quando pelo app informa que o check in é as 14:00\. A atendente não sabia passar informações sobre passeios e não fez questão de buscar respostas, simplesmente nos mandou ao centro da cidade a 15km do hotel para que nos informássemos ou esperássemos até as 17:00 para falar com outra atendente, Sabrina, que saberia dar as respostas. O hotel poderia disponibilizar serviço de transfer frequente para o centro de San Martin ou mesmo para se locomover dentro do resort. A calefação do quarto era exagerada a ponto de acordarmos de madrugada suando. Informamos a camareira, mas não mudou muito. Pontos altos: Sabrina, está sim, foi um exemplo de bom atendimento e simpatia. Lucas e Francisco, atendentes do bar e do restaurante. Super solícitos e empáticos. Apresentação do pianista na noite de quinta feira. Um espetáculo privado. Impressionante. Comida muito boa, local e hotel são lindos. ##### Raul Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Isaac Mar 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muy buen lugar, vista maravilloso muy buena atencion ##### Isaac Stayed 1 night in Mar 2023 ## Expedia's Latest Trends ### Hotels > [Ramada by Wyndham Creston](https://www.expedia.ca/Cranbrook-Hotels-Ramada-By-Wyndham-Creston.h5190694.Hotel-Information) > > [Monet Garden Hotel Amsterdam](https://www.expedia.ca/Amsterdam-Hotels-Monet-Garden-Hotel-Amsterdam.h19959953.Hotel-Information) > > [Hotels in Whitby](https://www.expedia.ca/Whitby-Hotels.d7606.Travel-Guide-Hotels) > > [Hotels in Brampton](https://www.expedia.ca/Brampton-Hotels.d6807.Travel-Guide-Hotels) > > [Family Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Family-Hotel.0-0-d178314-tFamilyHotel.Travel-Guide-Filter-Hotels) > > [Hilton Winnipeg Airport Suites](https://www.expedia.ca/Winnipeg-Hotels-Hilton-Winnipeg-Airport-Suites.h3170.Hotel-Information) > > [Lake Hotels in Mississauga](https://www.expedia.ca/Mississauga-Hotels-Lake-Hotels.0-0-d7954-tLakeHotels.Travel-Guide-Filter-Hotels) > > [Hotel Avra by Smile hotels](https://www.expedia.ca/Athens-Hotels-Avra-Hotel.h987641.Hotel-Information) > > [Dreams Royal Beach Punta Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Dreams-Royal-Beach-Punta-Cana.h1837962.Hotel-Information) > > [Cheap Hotels in Vancouver](https://www.expedia.ca/Vancouver-Hotels-Cheap-Hotels.0-0-d178315-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Venice](https://www.expedia.ca/Venice-Hotels.d179981.Travel-Guide-Hotels) > > [Arakur Ushuaia Resort & Spa](https://www.expedia.ca/Ushuaia-Hotels-Arakur-Ushuaia-Resort-Spa.h8088417.Hotel-Information) > > [Bangor Grande](https://www.expedia.ca/Bangor-Hotels-Bangor-Grande.h17476.Hotel-Information) ### Flights > [Flights from Pearson Intl. to NYC-All Airports](https://www.expedia.ca/lp/flights/yyz/nyc/toronto-to-new-york) > > [Flights from Saskatoon (YXE) to Tel Aviv (TLV)](https://www.expedia.ca/lp/flights/yxe/tlv/saskatoon-to-tel-aviv) > > [Flights from Toronto (YYZ) to Fort Lauderdale (FLL)](https://www.expedia.ca/lp/flights/yyz/fll/toronto-to-fort-lauderdale) > > [Flights from Toronto (YYZ) to Tallinn (TLL)](https://www.expedia.ca/lp/flights/yyz/tll/toronto-to-tallinn) ### Cars ### Activities ### Packages > [Cave and Basin National Historic Site](https://www.expedia.ca/Cave-And-Basin-National-Historic-Site-Cave-and-Basin-District.d6152574.Vacation-Attraction) > > [Italy Vacations](https://www.expedia.ca/Italy.d86.Destination-Travel-Guides) > > [Mauritius Vacations](https://www.expedia.ca/Mauritius.d115.Destination-Travel-Guides)