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Gran Hotel Costa Rica, Curio Collection by Hilton – Avis

4 out of 5
Gran Hotel Costa Rica, Curio Collection by Hilton
Central & Second Ave, between 1 & 3, San José

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 355 avis sur 463." "
Note de 8 – Bien, d’après 70 avis sur 463." "
Note de 6 – Acceptable, d’après 19 avis sur 463." "
Note de 4 – Médiocre, d’après 11 avis sur 463." "
Note de 2 – Terrible, d’après 8 avis sur 463." "

9,8/10

Propreté

9,6/10

Service et personnel

9,4/10

Commodités

9,6/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Radu

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023
Reservations Manager a répondu le 26 oct. 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

arnaud

Voyage en groupe
Points forts : Propreté, service et personnel
Central location Clean Modern
Séjour de 1 nuit en mars 2023
Johanna PL a répondu le 31 mars 2023
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services.We'll continue working hard to provide you with an excellent experience. We will mention your comments to our team member .Thanks for taking the time to write this review; it means a lot to us. Cheers!

8/10 – Bien

Béatrice

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022
Mariela Chavez Reservations Manager a répondu le 9 mars 2022
Thank you for your feedback ! We hope to have you again near future

10/10 – Excellent

eric

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2021
Mariela Chavez Reservations Manager a répondu le 30 nov. 2021
Thank you for your feedback! We will hope to have a next opportunity near future

10/10 – Excellent

Markus

Séjour de 1 nuit en avril 2021
Johanna//Sales Manager a répondu le 17 mai 2021
Gracias por su calificación. Le esperamos nuevamente!

10/10 – Excellent

Eros

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2021
Lester Garcia Front Office Supervisor a répondu le 16 févr. 2021
Thank you for taking a moment to share your experience with us and other travelers. We will share your comment with our team member. I am pleased to see you found the hotel to your liking and that our staff made your stay pleasant. We look forward to welcoming you back to our hotel in the future. Remember our Brand Commitment: “If you are not satisfied with your stay, let us know and we’ll make it right” Sincerely,

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel
Brand new hotel located in the center of San Jose Design and style in an historic building, great renovation Staff and service also perfect
Séjour de 1 nuit en mai 2019
Berny a répondu le 8 mai 2019
Thank you for taking a moment to share your experience with us and other travelers. Best regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2019
Jacqueline a répondu le 2 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Kemmbly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mai 2024
Reservations Manager a répondu le 25 mai 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

James

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly and attentive Costa Rican staff... the 19th Century Prestigious Hotel (facade) has been wonderfully updated to the 21st Century...facilities and room...but the best is the Costa Rican staff...typical of Costa Rica, the most outstanding jewel of Costa RISA is the Costa Rican people, "Pura vida, tuanis."
Séjour de 4 nuits en mai 2024
Reservations Manager a répondu le 21 mai 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Ginny

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is very nice and is in a great location in San Jose. We walked to many attractions downtown. The staff is friendly and helpful. Valet parking is fantastic.
Séjour de 1 nuit en avril 2024
Reservations Manager a répondu le 7 mai 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Brittnee

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My husband and I stayed here for part of our anniversary trip and this is a great property. It's in a great location, close to everything you would need during your stay. There was a convenience store maybe a 3 minute walk away that we were able to get snacks and water for the room. The staff was great as well. Romy at the front desk and Marvin, who helped with our bags, were both friendly and helpful. I really cannot say enough great things about this hotel. We're already planning our next trip to Costa Rica and when we go back, we're definitely staying at Gran Hotel!
Reservations Manager a répondu le 6 mai 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

James

Voyage de couple
Close to museums and National Theater
Séjour de 2 nuits en avril 2024
Reservations Manager a répondu le 2 mai 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

6/10 – Acceptable

svetlana

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
Did not like the area.
Séjour de 1 nuit en mars 2024
Reservations Manager a répondu le 26 avr. 2024
Thank you for your stay and comments!

6/10 – Acceptable

pierre

Not what I had hoped for. The rooms were very clean and new and everything worked, but the area is spotty around it, and the Food was sub par, small portions, and expensive.
Séjour de 1 nuit en avril 2024
Reservations Manager a répondu le 17 avr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Karla

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel staff.was extremely helpful and friendly. They were always keeping an eye out for us and making sure we did not roam in areas that were not safe.
Séjour de 1 nuit en avril 2024
Reservations Manager a répondu le 12 avr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

4/10 – Médiocre

Jeanie

Séjour de 1 nuit en avril 2024
Reservations Manager a répondu le 30 avr. 2024
Agradecemos su estadía con nosotros, lamentamos que no fue de su completa satisfacción. Esperamos tener una nueva oportunidad en un futuro cercano.

10/10 – Excellent

Terry

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en février 2024
Reservations Manager a répondu le 3 avr. 2024
“Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestra cocina ha causado tan buena impresión”.

8/10 – Bien

erick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El hotel Barrera bien junto con el servicio, al ser mi primera vez en Costa Rica la zona la sentí insegura sin poder salir a caminar, esto no es problema del hotel pero para que lo tengan en cuenta. El costo del valet para el sitio se me hizo costoso, otros hoteles por ejemplo en escazu te lo incluyen en el costo de la habitación.
Séjour de 3 nuits en mars 2024
Reservations Manager a répondu le 1 avr. 2024
Agracemos su estadía y comentarios! esperamos una nueva oportunidad en un futuro cercano.

10/10 – Excellent

Roslyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Centrally located
Séjour de 1 nuit en mars 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

Anneli

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, comfortable and all the “western” comforts and amenities we expect from Hilton. The bellhops- men working at street level were awesome. Front desk staff/girls were pretty clueless. But thanks to the guys downstairs we got everything we needed.
Séjour de 4 nuits en mars 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

Jordan Hunter, Riverview

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great atmosphere and staff was amazing!
Séjour de 4 nuits en février 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

Andre

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is outstanding. Had to wait about 10 minutes to check in and the front desk staff comped breakfast for my wife and I. A $50 value. They are all about service...
Séjour de 1 nuit en février 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

Kenneth

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Reservations Manager a répondu le 19 févr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Solange, Lawrenceville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel in a good location
Séjour de 2 nuits en février 2024
Reservations Manager a répondu le 19 févr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

8/10 – Bien

Regina

Séjour de 3 nuits en février 2024
Reservations Manager a répondu le 19 févr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

6/10 – Acceptable

Alastair

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Great location. No terrace to relax. Poor view from room. Had to leave 2 days earlyhotel willing to refund but needed expedias OK. Expedia would not respond to multiple requests
Séjour de 4 nuits en janvier 2024
Reservations Manager a répondu le 1 avr. 2024
Thank you for your visit and comments!

8/10 – Bien

Khalid

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is beautiful and staff are fantastic and friendly. I would recommend. Only negatives are the walls are thin noise can be heard easily from other rooms, also dining there with limited options and expensive.
Séjour de 6 nuits en janvier 2024
Reservations Manager a répondu le 1 avr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

ARON

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best place to stay if you want to explore the downtown. Walking distance to everything.
Séjour de 2 nuits en février 2024
Reservations Manager a répondu le 19 févr. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Theresa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is so helpful, from the valet to reception. Breakfast has many options including delicious granola. Bed was very comfortable The only thing I’d like changed is to have a real door on the toilet instead of the frosted glass door. Would definitely stay here again when we visit San Jose
Séjour de 1 nuit en février 2024
Reservations Manager a répondu le 6 févr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

Neil

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Almost Perfect 2 Day (3 night) Stay
Perfect property in central San Jose. Easy to walk everywhere. No car needed. Exceptional breakfast buffet which was included in our stay (to our surprise). The reason for a 4 star instead of 5 is that I reserved a Junior King room which is an upgrade to a regular king as it has an additional separate seating area. This room was on the interior of the building and the windows looked out into a small courtyard with rooms all around. We could look directly into other roomsand at people checking in at the front desk on the 5th floor (we were on the 4th). There was very little light coming in and even so we could not keep blinds open unless we wanted to be exhibitionists. I have never experienced a room like this. I would have preferred a room looking out onto the street. It was midnight and I was too tired to change. Fortunately we stayed out of the room most of the day and evening. It would have been nice to know the location beforehand (there is no mention of this online) and that it did not have an exterior view. Stay away from this type of room and you will have a 5 star experience here.
Séjour de 3 nuits en janvier 2024
Reservations Manager a répondu le 6 févr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

Barbara

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Front desk staff not as knowledgeable as they should be. Also their english is not as good as it shouldbe
Séjour de 3 nuits en janvier 2024
Reservations Manager a répondu le 1 avr. 2024
Thank you for your stay and comments!

10/10 – Excellent

Allison

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel right in the city center. Excellent service from check in to check out, including transportation assistance.
Séjour de 1 nuit en janvier 2024
Reservations Manager a répondu le 6 févr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

6/10 – Acceptable

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room had glass mirrors and a glass enclosure for the toilet and shower, so it was a voyeuristic experience. Great location but if all the rooms are this way, whoa. An employee said the rooms all had the mirrors and glass but I didn't verify. Maybe not since the reviews don't mention it.
Séjour de 7 nuits en novembre 2023

10/10 – Excellent

Krystina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a gorgeous hotel. The room was giant and clean, I stayed for 2 nights and the concierge was more than helpful giving me restaurant recommendations and helping me find my way around. The breakfast was delicious and the bartenders super nice. Very quiet and nice stay. Highly recommended.
Séjour de 2 nuits en janvier 2024
Reservations Manager a répondu le 6 févr. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 – Bien

Sarah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, friendly staff!
Séjour de 3 nuits en janvier 2024
Reservations Manager a répondu le 24 janv. 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 – Excellent

NATALIA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like everything!!!
Séjour de 5 nuits en janvier 2024
Reservations Manager a répondu le 22 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

4/10 – Médiocre

Christophe

Voyage en famille
Points forts : Propreté
Points faibles : Commodités
Attractive façade, shared with a Quizno's. No restaurants around except fast food franchises and one unappealing sports bar. Only one - expensive - restaurant in that hotel. Fifty US$ breakfast, not included. For some reason, only local TV channels were available. Cheap mattress. Giant pillows that felt like bags of concrete. Not even a bathrobe. Amazingly, the "view" from our small room was towards an interior poorly lit "courtyard," similar to what you would expect in a penitentiary, where prisoners are allowed for their daily walk. A depressing sight. We requested to switch but they explained that all rooms are like this! So much for the Hilton experience... We left after the first night and were lucky to switch to the Barceló hotel, which offers free airport transportation. This is not an attractive neighborhood.
Séjour de 3 nuits en janvier 2024
Reservations Manager a répondu le 18 janv. 2024
Agradecemos su estadía y comentarios. Le comento que entre nuestras opciones para reservar tenemos hospedaje con desayuno incluido, dentro de nuestras 7 categorías de habitaciones disponibles en el hotel, donde se ofrecen diferentes tipos de vistas a la ciudad de san José. Lamentamos su experiencia con la cama y las almohadas y fuera del hotel sin embargo dada nuestra ubicación en el centro de la capital de Costa Rica, se pueden tener diferentes escenarios alternos al servicio que ofrece el hotel. Esperamos una nueva oportunidad en un futuro cercano

10/10 – Excellent

Antonina

Séjour de 1 nuit en janvier 2024
Reservations Manager a répondu le 18 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

8/10 – Bien

christopher

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful old property right in the heart of San Jose. Perfect location for walking around to get a flavour for the city when time is limited. On-site restaurant has a panoramic view of the city. Pro’s: location and the property itself Con’s: wifi connectivity was terrible and I was told that this problem is unique to iPhones. Restaurant is expensive. Food is good but the dinner menu seemed to include squid ink on the meals we were interested in. Not a fan. Overall: The pro’s outweigh the con’s and I would stay at the Gran again.
Reservations Manager a répondu le 11 janv. 2024
Thank you for your kind words regarding our beautiful and well-kept hotel. We appreciate your feedback regarding the Wifi connection . We value our guests' comfort and will take this into consideration for future improvements. We hope that despite this inconvenience, you still enjoyed your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect! 👍
Great hotel! Great service
Séjour de 1 nuit en janvier 2024
Reservations Manager a répondu le 8 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Weilin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best place to stay in San Jose Downtown
Best hotel in downtown, excellent conditions, walkable to everything - dinning, shopping, museums, theaters, and 中国街for Asian food and souvenirs.
Séjour de 2 nuits en décembre 2023
Reservations Manager a répondu le 8 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Alexis

Séjour de 2 nuits en décembre 2023
Reservations Manager a répondu le 22 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 – Excellent

Nefertiti

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved being in such a landmark for the city of San Jose, seeing the city awake and having the gorgeous National Theater as a view was a treat. They had the best Costa Rican Pinto Ive had in a while. Furthermore, the tamales were delicious.
Séjour de 1 nuit en décembre 2023
Reservations Manager a répondu le 3 janv. 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

6/10 – Acceptable

Caitlynn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Reservations Manager a répondu le 3 janv. 2024
¡Agradecemos su visita! Esperamos una nueva oportunidad en un futuro próximo.

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Modern, nice hotel in a convenient location for some of the museums and other sights. Helpful, nice staff.
Séjour de 2 nuits en décembre 2023
Johanna PL a répondu le 19 déc. 2023
Thank you so much for taking the time to share your positive experience at our modern hotel. We are thrilled to hear that you found our location convenient for visiting the museums and other sights in the area. We believe that being in close proximity to attractions enhances our guests' overall experience.It's also delightful to know that our staff's helpful and kind demeanor made a lasting impression on you. We strive to provide exceptional service to ensure our guests feel welcomed and their needs are met throughout their stay. We will pass along your kind words to our staff members, who will surely appreciate the recognition.Once again, thank you for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 – Excellent

Stuart

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Reservations Manager a répondu le 12 déc. 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"