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Union Square Plaza Hotel – Avis

2 out of 5
Union Square Plaza Hotel
432 Geary St, San Francisco, CA

Avis

7,0

Bien

Note de 10 – Excellent, d’après 217 avis sur 1000." "
Note de 8 – Bien, d’après 301 avis sur 1000." "
Note de 6 – Acceptable, d’après 269 avis sur 1000." "
Note de 4 – Médiocre, d’après 126 avis sur 1000." "
Note de 2 – Terrible, d’après 87 avis sur 1000." "

7,2/10

Propreté

7,8/10

Service et personnel

6,6/10

Commodités

6,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Catherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout se fait à pied. Starbuck qui ouvre à 5h00 à deux portes et épicerie qui ferme à minuit pour acheter son petit déjeuner du lendemain. Eau chaude et froide dans le lobbie.
Séjour de 6 nuits en avril 2023
Customer Care Team a répondu le 25 avr. 2023
Hi Catherine,Thank you for sharing your experience with us. We're glad to hear that our hotel's convenient location allowed you to explore the area easily on foot. We're also happy to hear that you appreciated the availability of hot and cold water in our lobby. We strive to provide our guests with a comfortable and convenient experience, and it sounds like we succeeded in that during your stay. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 – Bien

ARNAUD

Séjour de 1 nuit en octobre 2022
Customer Care Team a répondu le 25 oct. 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Médiocre

christophe

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en juillet 2022
Customer Care Team a répondu le 29 juill. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

10/10 – Excellent

stephen

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great for Moscone
Extremely clean and surprisingly quiet. Convenient to Moscone and downtown. I stayed for a conference and would def stay here again. Not fancy. But clean safe and easy.
Séjour de 3 nuits en février 2020

4/10 – Médiocre

Delphine

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Très bruyant
Accueil sympathique mais vitre simple vitrage sur la cours intérieur avec ramassage des poubelles toute la nuit... Heureusement je n'y ai dormi qu'une nuit...
Séjour de 1 nuit en février 2020
Customer Care Team a répondu le 18 févr. 2020
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

8/10 – Bien

juliette

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2020
Customer Care Team a répondu le 6 févr. 2020
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels! Best Regards, Customer Care Team

4/10 – Médiocre

Jmarc, Montpellier

Voyage de couple
Points faibles : État et installations de l’hébergement
Personnel sympathique ; chambres sans clim très gênants surtout pour celles donnant face au théâtre très bruyante jusque tard dans la nuit
Séjour de 3 nuits en septembre 2019
Customer Care Team a répondu le 21 sept. 2019
Dear Jmarc, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 – Terrible

Voyageur vérifié

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien pour l'emplacement, pas de clim, pas de cafetière, pas de glace, (même pas dans les communs), très cher pour aucun service. Vue sur poubelles. A éviter
Séjour de 2 nuits en juin 2019
Customer Care Team a répondu le 8 sept. 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

6/10 – Acceptable

Yves

Séjour de 1 nuit en juillet 2019
Customer Care Team a répondu le 6 août 2019
Dear Yves, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Union Square - San Francisco
Excellent Hôtel situé près de Union Square à San Francisco
Séjour de 2 nuits en juillet 2019
Customer Care Team a répondu le 23 juill. 2019
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

8/10 – Bien

Eric

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Bon plan
Très bien placé. Un peu vieillot mais entretenu. Grande chambre. Bien chauffé. Bon wifi. Un peu bruiyant.
Séjour de 7 nuits en février 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel bieb placé, personnel accueillant et chambres conformes á la description. Merci !
Séjour de 4 nuits en janvier 2019

10/10 – Excellent

daniel

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
pas décu pour un prix correct
l’hôtel et correct. les gens sympa. l'emplacement et bien centré.
Séjour de 3 nuits en janvier 2019

8/10 – Bien

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un hôtel un peu vieillot, mais assurant l'essentiel. Bon emplacement et bon rapport qualité/prix pour le quartier. A recommander.
Séjour de 2 nuits en octobre 2018

6/10 – Acceptable

Jean-François

Déception
Situé dans le quartier d'Union Square, l'hôtel a constitué une amère déception. San Francisco mérite mieux pour accueillir ses visiteurs.
Séjour de 2 nuits en septembre 2018

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, confort de la chambre
Chambre très mal insonorisée, donnant sur une ruelle très bruyante (arrière de cuisine de restaurant...) Chambre pas très propre.
Séjour de 2 nuits en septembre 2018

10/10 – Excellent

Evelyne

Tres pratique
Bien situe Au coeur de la ville et pres des transports
Séjour de 1 nuit en août 2018

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Well situated
I liked how well located the hotel was: I could go anywhere using Muni or Bart, and it’s in a safe location. SF has its unsafe areas very close to the touristic/safe ones and it’s the case here. Only a street to tenderloin. But if you keep going on Geary and turn on Powell for all the transportation option. you are really safe. I was a woman alone walking at 10pm to go back to hotel and I felt safe. Staff is super friendly. I will go back! Back to this hotel.
Séjour de 5 nuits en juin 2018

2/10 – Terrible

alfred, s

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Vitres simples pas d'isilation thermique mais surtout phonique. Bruit de la rue insoutenable. Diuche trop faible en debit. Lit trop ancien et trop petit. Ameublement desiet et d'un autre age. Cout de la chambre excessif.

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement
Fait le job, réceptionnistes sympas
Hôtel très central, à 2 blocks du cable car historique. Chambre petite mais à ce prix-là il y a au moins une salle de bains privative ce qui n'est pas le cas de nombreux hôtels de SF !

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Impression de dormir dans la rue. Aucune isolation
Bruit insupportable ! Fenêtre sans isolation : bruit identique ouvert ou fermé!

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Proche shopping, transport, restauration,
Bien situé, a un block de Union square. Accueil correct? mais chambre tres bruyante (simple vitrage tres fin), et mauvaise odeur permanente dans le couloir et la chambre (moquetes ?) Pas de frigo dans les chambres.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.

4/10 – Médiocre

Hélène, Nantes (France)

Points faibles : État et installations de l’hébergement
Hôtel bien situé pour visiter, mais bruyant
L'hôtel est bien situé, proche des moyens de transport. Mais il est très bruyant, très mal insonorisé. Pas de double vitrage, de très vieilles fenêtres et très sales !! La chambre est confortable, la salle de bains aussi. Une rénovation serait nécessaire en y ajoutant un petit réfrigérateur et un plateau-café.

8/10 – Bien

brithany, Toulouse

Points forts : Propreté
Top
Très bien

4/10 – Médiocre

franck, paris

Points faibles : État et installations de l’hébergement, confort de la chambre
Hôtel à proximité du centre
Hall exigu , accès et commodités minimalistes , équipements intérieurs (réfrigérateur,fer à repasser,climatisation) et extérieurs (machine à glace et distributeur de boissons) inexistants. Salle de bain indigne de par sa taille. Aspect général vieillot .

4/10 – Médiocre

Calitrotters

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Un hôtel très bruyant!
Arrivés à l'hôtel, nous avons été surpris par l'accueil : l'espace de réception est très étroit et la première personne qui nous a reçus très peu aimable. D'ailleurs, il s'est apparemment arrangé pour nous donner la chambre la plus bruyante de l'hôtel. En effet, en plus du simple vitrage sur une avenue très empruntée, nous avons été réveillés en pleine nuit car la chambre était juste au dessus d'un bar dansant (tremblement des murs, musique etc.) Heureusement, une autre personne plus aimable était présente à la réception le lendemain et nous a transféré dans une chambre bien mieux placée (et plus propre...) Bref, une mauvaise expérience pour un prix excessif!

10/10 – Excellent

laujuelo, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel exceptionnel
La décoration de l'hôtel est passée de mode mais le personnel de l'hôtel est exceptionnel, serviable et disponible. L'hôtel est très bien situé et proche de toutes les commodités.

2/10 – Terrible

juan

Séjour de 3 nuits en mai 2024
Sal a répondu le 13 mai 2024
This person stayed 4 nights without any complains and now he is leaving a false review we would like to have this bad character put on the guest misconduct list and is to not book with us ever again a total imbecile

10/10 – Excellent

Saifullah

Points forts : Commodités
Satisfy
Séjour de 1 nuit en avril 2024
Customer Care Team a répondu le 15 avr. 2024
Dear Saifullah, we're glad to hear that you were satisfied with your stay! Our team strives to ensure that all our guests have a comfortable and enjoyable experience. If there's anything specific you feel we could improve upon to make your next stay even better, please feel free to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Best Regards,Union Square Plaza HotelCustomer Care Team

6/10 – Acceptable

Franz

Points forts : Propreté
Points faibles : Service et personnel
Very noisy during the night. Working crews on the street not sound tight rooms.
Séjour de 1 nuit en avril 2024
Customer Care Team a répondu le 13 avr. 2024
Hi Franz,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from working crews on the street during the night. We understand how important a peaceful night's rest is for our guests, and we regret that this was disrupted during your stay. Please know that we take your feedback seriously, and we will address this issue with the relevant authorities to minimize disturbances in the future. We appreciate your understanding and patience. If there's anything else we can do to enhance your experience or if you have any additional feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more restful stay. Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 – Terrible

Wendell

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed from 3/25 to 3/30 2024. Room had mice and cockroaches. We called Expedia for help, they could not help us. I ask for refund and was told no refund. Rug and floor had a big hole in them. Window was very dangerous opens all the way down to floor almost and straight out , do not stay here if you have small children they can fall out of this window no screens. No grab bars in bathtub very slick and uneven. Room was wet the entire stay. Water running down windows, and we felt damp whole stay. They do NOT have washcloths. And they do not put clean towels in rooms, you must go down to front desk to ask for towels. There is no night person at desk so if you have emergency you are on your own. Beds so uncomfortable, and very small. My granddaughter and I are small people and almost couldn't fit in the bed. No latch on the door, light shows under the door and around the door at night so door doesn't fit well.. The ONLY good thing about this place was the day desk clerk he was amazing, and a joy to talk to and work with in whatever we needed. Hostels are near by, transportation is near by, Dave's Deli is just to the right of the front of the Front Door , it is a WONDERFUL place to eat. We didn't have a car so not sure about parking. The noise at night from the street 6 floors below us was pretty crazy, people screaming and playing horns, but we didn't mind that part. Expedia has never been so uncaring when I use them, but this time they didn't even care. Never again.
Séjour de 5 nuits en mars 2024
Sal a répondu le 4 avr. 2024
We do not tolerate false reviews such as yours as you stayed 6 nights two reservations and had not any issues during your stay until you complain on your check out. We had pest control inspect the room and there was no such activity. We will mark this as guest misconduct and please do not ever book with us ever again for staying 6 nights and have the guts to be up a false reviews. If the hotel was not to your liking they it took you 6 days of stay to complain regarding towels and , tub etc. We hope Expedia will mark this as guest misconduct and let be on there record so other hotels can see this.

8/10 – Bien

jamaliah

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Property is in great location. No fan in my room. few doors down to an affordable housing.
Séjour de 2 nuits en février 2024
Customer Care Team a répondu le 20 mars 2024
Hi jamaliah,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the great location of our property. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the absence of a fan in your room. Please know that we value your input, and we will take your suggestion into consideration as we continue to enhance our facilities. We understand the importance of a comfortable environment for our guests and will strive to improve in this aspect. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 – Terrible

Vussie

Bad service
Séjour de 2 nuits en février 2024
Customer Care Team a répondu le 28 févr. 2024
Hi Vussie,I'm sorry to hear that you experienced poor service during your stay. Providing excellent service is a top priority for us, and we apologize for any shortcomings you encountered. Your feedback is important, and we'll address this issue with our team to ensure that future guests receive the level of service they deserve. If there are any specific details you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Israel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cost Stay in the City
I stayed for a weekend with my girlfriend and we loved our stay. This is our favorite hotel in SF. It’s not the fanciest or anything but it gives home vibes. It’s comfortable, affordable, staff is friendly and it’s a good location. Many places to eat and drink are within walking distance. If you wanna really stay close in the city for a solid price this is a great option.
Séjour de 2 nuits en janvier 2024
Customer Care Team a répondu le 25 janv. 2024
Dear Guest,Thank you for choosing to stay with us! We're thrilled to hear that you and your girlfriend loved your weekend at our hotel and that we've become your favorite in SF. Providing a comfortable and homely atmosphere is exactly what we aim for, and we're pleased that you find it to be a good value. Our friendly staff is dedicated to ensuring a positive experience for our guests, and we're delighted that you highlighted their efforts. It's great to know that our location and affordability meet your expectations, and we appreciate your recommendation. We look forward to welcoming you both back for another enjoyable staBest Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, great service, and excellent location.
Excellent service. Clean, well maintained, and excellent location.
Séjour de 4 nuits en janvier 2024
Customer Care Team a répondu le 17 janv. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you experienced excellent service during your stay with us. Maintaining a clean and well-kept environment is a top priority, and we're delighted to know that it contributed to your overall satisfaction. Our prime location adds an extra layer of convenience, and we're pleased it enhanced your experience. Your feedback is invaluable, and we can't wait to welcome you back for another exceptional stay!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Martha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2023
Customer Care Team a répondu le 21 déc. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 – Excellent

Janet

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing location just 3 minute walk to Union square but had construction all night but still able to sleep. The fan was broken and it was hot in the room we hesitated to leave the window open because of the construction noise but had to because it so got with the windows closed, but everything else was good
Séjour de 3 nuits en novembre 2023
Customer Care Team a répondu le 7 nov. 2023
Hi Janet,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's location convenient, despite the construction noise, and that you were still able to sleep. We apologize for the broken fan and the temperature issue in your room; your feedback is valuable, and we'll work on addressing these matters to ensure a more comfortable stay for our guests in the future. We appreciate your positive comments and hope to have the opportunity to provide you with an even better stay on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Kenneth, London

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Located on Geary Street, one block away from Union Square and the Powell Street cable car. The Union Square Plaza Hotel is directly opposite 2 of San Francisco's historic live theatres, the Geary Theatre & and adjacent Curran Theatre. Although this part of downtown, known as the Tenderloin is not swanky, it does contain many exclusive shops on Union Square and its surrounding streets and also on Market Street. The big problem in 2023 is the homeless and drug addiction to be found in the area, but coming from a big city like London, England, it didn't faze me at all and I just tended to ignore my immediate surroundings when I exited the hotel. The hotel is over 100-years old, and is not luxurious, but it is homely and the staff are very friendly and helpful. I had a front room facing the street on the 7th floor and was not disturbed by the occasional noise on the street below (again I am used to it in London). The room was a nice size and clean. I enjoyed my 9 nights stay and would recommend the Union Square Plaza Hotel for its location and reasonable price for a city center hotel. It will certainly be my place to stay on future visits to San Francisco.
Séjour de 8 nuits en octobre 2023
Customer Care Team a répondu le 6 nov. 2023
Dear Guest,Thank you for sharing your detailed and insightful feedback regarding your stay at the Union Square Plaza Hotel. We're delighted to hear that you found the hotel's location near Union Square, the cable car, and the theaters convenient for your visit. We appreciate your understanding of the challenges in the area and your ability to adapt. It's wonderful that you found the hotel to be homely with friendly and helpful staff. Your recommendation and your intention to return on future visits to San Francisco are greatly appreciated, and we look forward to hosting you again.Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 – Bien

Daniel

Séjour de 1 nuit en octobre 2023
Customer Care Team a répondu le 2 nov. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 – Excellent

David

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Customer Care Team a répondu le 3 oct. 2023
Hi David,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Marquis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2023
Customer Care Team a répondu le 30 sept. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 – Acceptable

Lars

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Great location but old hotel
The hotel has a good location near Union Square, but the hotel is old and the rooms against the street is very noisy.
Séjour de 5 nuits en septembre 2023
Customer Care Team a répondu le 21 sept. 2023
Hi Lars,We value your feedback regarding our hotel's advantageous location near Union Square. We acknowledge your concerns about the aging property and the noise levels in rooms facing the street. Your comments are important to us as we strive to maintain and enhance the quality of our accommodations. We will be taking your observations into careful consideration, and we are committed to addressing noise-related issues to create a more peaceful environment for our guests. Thank you for choosing to stay with us, and we look forward to improving your future experiences.Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 – Bien

Mario

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Customer Care Team a répondu le 26 sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Acceptable

Jeremy

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté
It’s what you expect from hotels in this area. i understand i get what i paid for, but my only gripe is room wasn’t high dusted very well. handful of people like me get bad allergies or asthma triggers in dusty rooms. other than dust, room is ok standard and good location to get around.
Séjour de 3 nuits en septembre 2023
Customer Care Team a répondu le 7 sept. 2023
Hi Jeremy,Thank you for your feedback. We appreciate your understanding of the value you receive for the price paid. However, we apologize for the oversight in room cleanliness, particularly regarding dust. We take your comments seriously and will work to ensure that rooms are thoroughly cleaned and maintained in the future to provide a more comfortable environment for guests with allergies or asthma. We're glad to hear that you found the location convenient for getting around. If you have any other concerns or suggestions, please feel free to share them. Your input is valuable, and we hope to provide an even better experience on your next visit. Best Regards,Union Square Plaza HotelCustomer Care Team

6/10 – Acceptable

TAKEO

Voyage d’affaires
ユニオンスクエア近くの廉価なホテルですが、価格のことを思うと良いホテルだと思いました。設備は古くて、部屋も狭め(日本のビジネスホテルよりちょい広め)ですが、安全面や衛生面ではしっかりしていると思います。
Customer Care Team a répondu le 22 août 2023
Hi TAKEO,Thank you for sharing your thoughts about your recent stay with us. We're pleased that you found value in our affordable rates and perceived our hotel favorably considering the price. We appreciate your understanding regarding the older facilities and room size. Ensuring safety and hygiene are priorities for us, and we're glad you felt comfortable in this regard. We hope to have the pleasure of hosting you again, offering you an even better experience on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 – Bien

Felipe

Séjour de 1 nuit en juillet 2023
Customer Care Team a répondu le 24 août 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Excellent

Karel

Séjour de 1 nuit en juillet 2023
Customer Care Team a répondu le 15 août 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Bien

Andrew

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good but security lax
Séjour de 2 nuits en juillet 2023
Customer Care Team a répondu le 19 juill. 2023
Dear Andrew, thank you for your feedback, and we're glad to hear that overall, you had a good experience during your stay. We take the safety and security of our guests seriously, and we apologize if you felt that our security measures were not up to par. Please rest assured that we will review our security protocols to ensure a safer environment for our guests. Your feedback is invaluable to us, and we appreciate you bringing this concern to our attention. We want to make improvements based on guest feedback, and we'll take your comments into consideration as we assess and enhance our security procedures. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we value your feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 – Excellent

Olaf

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Personell, receptionist, housekeeping
Séjour de 7 nuits en juillet 2023
Customer Care Team a répondu le 17 juill. 2023
Hi Olaf,Thank you for your kind words regarding our staff, including our receptionist and housekeeping team. We pride ourselves on providing exceptional service to our guests, and it's always rewarding to hear when our efforts are appreciated. We strive to create a positive and welcoming atmosphere for all our guests. Your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future!Best Regards,Union Square Plaza HotelCustomer Care Team