Chambre (Private Apartment) | Draps en coton égyptien, literie de qualité, minibar, coffre-fort

The Clift Royal Sonesta San Francisco – Avis

4 out of 5
The Clift Royal Sonesta San Francisco
495 Geary St, San Francisco, CA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 786 avis sur 1119." "
Note de 8 – Bien, d’après 193 avis sur 1119." "
Note de 6 – Acceptable, d’après 63 avis sur 1119." "
Note de 4 – Médiocre, d’après 46 avis sur 1119." "
Note de 2 – Terrible, d’après 31 avis sur 1119." "

9,4/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Roxanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était parfait !
Séjour de 4 nuits en septembre 2023
Clift a répondu le 11 oct. 2023
Hello Roxanne,We are thrilled to earn your top score! Thank you for making yourself at home with us in San Francisco, and we hope our historic hotel will call your name again.Best regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

benoit

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
excellent
Séjour de 2 nuits en avril 2023
The Clift a répondu le 10 avr. 2023
Hello benoit,Your five-star endorsement makes our day! Thank you for entrusting us with your San Francisco stay, and hurry back!Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

mathieu

Séjour de 3 nuits en octobre 2022
The Clift a répondu le 28 oct. 2022
Greetings Mathieu,It was a joy to welcome you warmly to San Francisco. We hope you will join us again in the coming weeks or months.Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Ludovic

Séjour de 1 nuit en août 2022
The Clift a répondu le 9 août 2022
Dear Ludovic, We are so appreciative of your top score Join us again soon! Kindly, The Clift Royal Sonesta Hotel

8/10 – Bien

Sophie

Séjour de 4 nuits en juillet 2022

8/10 – Bien

Sébastien

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre superbe et rénové. Mal isolé par contre on entend très bien les voisins de chambre.
Séjour de 3 nuits en mai 2022
The Clift a répondu le 10 juin 2022
Greetings Sebastien, Thank you for your positive score and helpful feedback. Until next time! Sincerely, Soukaina

10/10 – Excellent

Rémi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
San Francisco Downtown
Hôtel extrêmement bien situé en plein centre de San Francisco avec shopping, restaurants, spectacles, accès à pied MOMA, cable car, Chinatown... Chambre confortable et bien équipée
Séjour de 4 nuits en février 2022
Adrian Martinez a répondu le 26 févr. 2022
Dear Remi, Thank you for posting your comments. We are so glad you enjoyed your stay at The Clift Royal Sonesta. We look forward to welcoming you back for another great stay in the near future. Best, Adrian Martinez (Front Desk Manager)

8/10 – Bien

Luc

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien
Belle hôtel rénové, les chambres sont grandes et confortables, bon service mais stationnement vraiment dispendieux
Séjour de 3 nuits en janvier 2022
Asal a répondu le 9 janv. 2022
Cher Luc, Merci d’avoir posté vos commentaires et nous sommes impatients de vous accueillir à nouveau pour une autre expérience incroyable dans un proche avenir. Cordialement -Asal

10/10 – Excellent

Rosalyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my stay. My only complaints are the low-flow toilets and water pressure in the bathroom. The area around the hotel is also not the best but I had no problem.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Anita

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very accommodating and friendly!
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Reyimu

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good experience and received Expedia gold member status benefits from the hotel which I really appreciate.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Elaina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn’t know it’s only valet parking.. I was circling around the property looking for the hotel parking .. The hotel name is too small to see from the street if your driving and not familiar with the area.. Very hard to see hotel name.. The property it’s self was beautiful very nicely renovated.. The designer did an impressive job.. I was very impressed..
Séjour de 1 nuit en mai 2024
The Clift a répondu le 25 mai 2024
Dear Elaina,We love hearing that you appreciated our updated touches and new look once you made your way in, though we do wish we had been easier to find! Now that you know to utilize our valet parking option, we hope to host you again.With regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

Patrick

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024
The Clift a répondu le 24 mai 2024
Hello Patrick,We appreciate your top score more than we can say! We would love to host you again the next time your travels bring you to the city.Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
The Clift a répondu le 24 mai 2024
Dear Linda,Thank you for joining us in the city! We are honored to earn your top score, and we hope we can entice you back for another stay at our San Francisco institution soon!Best,The Clift Royal Sonesta Hotel

4/10 – Médiocre

Naiara

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Careful- if your flight gets delayed or cancelled there is. I thing you can do about getting the night refunded or even transferred over to another night. The staff was not friendly at all. The staff, was sarcastic and borderline rude at the situation. This hotel does not represent “hospitality”. Save your money and stay somewhere else.
Séjour de 2 nuits en mai 2024
The Clift a répondu le 24 mai 2024
Dear Naiara,We share your concern that our team was unable to assist you when your travels were met with a flight delay or cancellation. While we have standard policies in place, we always strive to assist our guests with friendly and helpful service, and we apologize that this was not your experience. We hope we can earn your approval one day.Kind regards,The Clift Royal Sonesta Hotel

8/10 – Bien

Pablo gonzalez

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bien hotel
Séjour de 4 nuits en mai 2024
The Clift a répondu le 20 mai 2024
Hello Pablo,Thank you for your stamp of approval!Until next time,The Clift Royal Sonesta Hotel

8/10 – Bien

PATRICIA

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en mai 2024
The Clift a répondu le 21 mai 2024
Dear Patricia,We appreciate your positive score and we hope you enjoyed our iconic Redwood Room, ideal location, and iconic building. Until next time!Best regards,The Clift Royal Sonesta Hotel

8/10 – Bien

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy check in and great customer service at the front desk. Valet was slow and expensive and not as friendly. Valet and bell man are the first person that greet you and it wasn’t a great experience.
Séjour de 2 nuits en mai 2024
The Clift a répondu le 20 mai 2024
Dear John,It was our pleasure to facilitate a fast and easy check-in so you could get your vacation started right away! We have noted your feedback on our bell services team with care, as you are correct that we wish to make the best first impression.We look forward to earning your perfect score next time.Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Andrea

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was a 10/10! Great rooms, rooms get cleaned every morning, amazing food and drinks. Just be aware of the area, probably not the best to be around alone at night, so definitely plan accordingly.
Séjour de 3 nuits en mai 2024
The Clift a répondu le 14 mai 2024
Hello Andrea,Thank you for sharing your five-star approval with our team here in San Francisco! We will pass along your praise to our hardworking housekeeping team, and we're glad you enjoyed our food and beverages at The Redwood Room and Fredericks. We hope to entice you back soon!Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent hotel, room was perfect, friendly staff, hotel lobby bar is very special.
Séjour de 6 nuits en mai 2024
The Clift a répondu le 13 mai 2024
Dear Michael,Thank you for sharing your top score! It was a pleasure to have you with us, and we're glad our five-star service was noted! We will have a table reserved for your return at The Redwood Room!Best,The Clift Royal Sonesta Hotel

6/10 – Acceptable

Mohan

Voyage en famille
Points forts : Propreté, commodités
Parking is too pricy. Too scary to walk outside.
Séjour de 2 nuits en mai 2024
The Clift a répondu le 13 mai 2024
Greetings Mohan,While we know parking in the city can be costly, we trust you felt your vehicle was secure at all times with us. Our team is always available to suggest walking routes from our doors for our guests to safely enjoy, and we hope we can offer you more advice the next time you are in the city.Kind regards,The Clift Royal Sonesta Hotel

8/10 – Bien

Travis

Voyage en groupe
Points forts : Propreté, service et personnel
Inside the hotel was nice. The location is getting towards the Tenderloin so be aware of where you are going when existing or navigating to/from hotel.
Séjour de 2 nuits en mai 2024
The Clift a répondu le 13 mai 2024
Dear Travis,Thank you for being city-savvy during your stay, and we're glad you loved the inviting interior of our historic hotel. We hope we can welcome you back soon!Warmly,The Clift Royal Sonesta Hotel

4/10 – Médiocre

SCOTT

Voyage en famille
Points forts : Commodités
Points faibles : Propreté
Carpet was all stained in the suite. We spoke to front desk and was not cleaned
Séjour de 2 nuits en mai 2024
The Clift a répondu le 13 mai 2024
Hello Scott,We apologize for the unacceptable state of your suite's carpet, and for the lack of action that followed. We know we can do better to earn your full confidence in us, and we look forward to welcoming you back one day to make this right.Kindly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Amos, Sunnyvale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel in great area with easy access to most city attractions
Séjour de 2 nuits en avril 2024
The Clift a répondu le 9 mai 2024
Dear Amos,Thank you for joining us here in the heart of the action, with easy access to San Francisco's most iconic sights! We hope we can repeat the experience should your travels include our city by the bay again!Warm regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

daniela

Voyage en famille
Points forts : Propreté, service et personnel
Todo excelente ! El bar 10/10 . Excelente ubicación . Un punto importante se pagan 75 dls de estacionamiento
Séjour de 3 nuits en mai 2024
The Clift a répondu le 8 mai 2024
Dear Daniela,We are honored to earn your enthusiastic endorsement! We are glad you loved everything about your stay, and though we know parking in the city can be costly, we trust you felt your vehicle was secure at all times.Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Excellent

Stella

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
The Clift a répondu le 8 mai 2024
Dear Stella,What a pleasure to find your five-star approval waiting for us! Please join us at our urban retreat again soon!With regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

lorrianne

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the kindness of the employees and the ambiance of the hotel and cleanliness
Séjour de 2 nuits en mai 2024
The Clift a répondu le 7 mai 2024
Greetings Lorrianne,It was our pleasure to showcase the kindness and attention we are known to provide at The Clift, and we hope you will make yourself at home with us again!Best regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved staying here and will definitely be back! The hotel is beautiful inside and out and the staff very friendly!
Séjour de 2 nuits en mai 2024
The Clift a répondu le 6 mai 2024
Hello Nicole,Your promised return is the highest compliment we could ask for! Thank you for appreciating the beauty of our iconic property, and we will see you again soon!Best,The Clift Royal Sonesta Hotel

8/10 – Bien

Vijay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jose

Séjour de 1 nuit en mai 2024
The Clift a répondu le 25 mai 2024
Hello Jose,We are honored to earn your top score, and we hope you will remember our institution here in the city for your next stay as well.Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Arilene

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay!
Séjour de 2 nuits en mai 2024
The Clift a répondu le 6 mai 2024
Greetings Arilene,Thank you for sharing your endorsement of our historic hotel here in San Francisco, and we love hearing that you enjoyed a perfect visit! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Excellent

Douglas

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
The Clift a répondu le 6 mai 2024
Dear Douglas,We appreciate your top score, and we hope we can make you at home with us again soon.Until then,The Clift Royal Sonesta Hotel

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience
Séjour de 3 nuits en avril 2024
The Clift a répondu le 3 mai 2024
Greetings Christopher, We are delighted you loved your experience with us at our iconic property in the city, and we hope we can count on a return! We would love to host your next stay in San Francisco as well!Best,The Clift Royal Sonesta Hotel

10/10 – Excellent

Devin

Séjour de 2 nuits en avril 2024
The Clift a répondu le 22 mai 2024
Dear Devin,Thank you for joining us for our classic hotel experience at The Clift! We trust you enjoyed our iconic ambiance, ideal location, and caring service, and we hope to see you again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Bruce

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
The Clift a répondu le 2 mai 2024
Greetings Bruce,Your top score makes our day! Thank you for joining us at The Clift, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 – Excellent

Emmanuel

Séjour de 1 nuit en avril 2024
The Clift a répondu le 21 mai 2024
Greetings Emmanuel,It was a pleasure to host you in the city, and we hope we can count on your next reservation should your travel plans include San Francisco again!Best,The Clift Royal Sonesta Hotel

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall good spot
Séjour de 1 nuit en avril 2024
The Clift a répondu le 29 avr. 2024
Hello Michael,What a pleasure to receive your positive score. We hope you will join us at our iconic San Francisco institution again.With regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay at The Clift was nothing but amazing. We were in San Francisco to get married and they made our stay so special.. they upgraded our room and we’re always attentive of us. Breakfast downstairs was convenient, their lattes were great! Valet was amazing. Definitely will be coming again!
Séjour de 2 nuits en avril 2024
The Clift a répondu le 29 avr. 2024
Dear Jennifer,We love hearing that your stay with us was nothing short of amazing! It was such a pleasure to ensure a special visit for such a special occasion! We're glad you joined and we hope to remain part of your story for years to come!Until next time,The Clift Royal Sonesta Hotel

10/10 – Excellent

Melody

Séjour de 2 nuits en avril 2024
The Clift a répondu le 20 mai 2024
Dear Melody,Thank you for sharing your five-star approval with our team here at the historic Clift! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Excellent

Teresia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The best
Séjour de 5 nuits en avril 2024
The Clift a répondu le 29 avr. 2024
Dear Teresia,'Best' is what we love to hear! Please join us again at the historic Clift one day soon.Until then,The Clift Royal Sonesta Hotel

10/10 – Excellent

Tye

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service was incredible. Someone was always available in the lobby. Fantastic.
Séjour de 1 nuit en avril 2024
The Clift a répondu le 29 avr. 2024
Greetings Tye,We are indeed known for our attentive service, and we're glad it showed! We will pass along your compliments and we hope to see you again.Best regards,The Clift Royal Sonesta Hotel

8/10 – Bien

LORNA

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property. Great customer service.
Séjour de 2 nuits en avril 2024
The Clift a répondu le 1 mai 2024
Hello Lorna,Thank you for discovering us here in the city! We're glad we could spoil you with our attentive service and prime location, and we hope to see you back at the Clift one day!Warm regards,The Clift Royal Sonesta Hotel

8/10 – Bien

Holland

Séjour de 1 nuit en avril 2024
The Clift a répondu le 17 mai 2024
Greetings Holland,We loved hosting you at the iconic Clift, and we hope you enjoyed our city as much as we do. Please join us again the next time San Francisco is on your itinerary!Best,The Clift Royal Sonesta Hotel

8/10 – Bien

Brandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice experience
Séjour de 1 nuit en avril 2024
The Clift a répondu le 26 avr. 2024
Hello Brandy,We love that you enjoyed your time with us here at the iconic Clift! We hope we can entice you back for another authentic San Francisco experience soon.Warm regards,The Clift Royal Sonesta Hotel

4/10 – Médiocre

George Henry

Points forts : Propreté
Points faibles : Service et personnel, commodités
- iIt was very clean and the housekeeping services were great. Left the room later in the day but the room was still clean with fresh towels/toiletries when I returned. - Very dangerous neighborhood within one block in any direction - Food delivery is left in an office on the first floor. It is a $5 charge for staff to bring it up to your room - No mini fridge (do not know if one is provided upon request for medications) - No beverage/snack machine which makes it difficult when the neighborhood is dangerous and you don’t want to leave the hotel at night - You can purchase from the hotel itself but I don’t know what is offered or the cost - Front doors are extremely heavy. On two occasions, staff members were behind the door and did not offer to at least hold the door while I struggled with packages or heavy luggage - With the exception of one staff member, staff does not greet you when you pass the front desk entering or leaving. - There was a luggage rolling cart but no one offered to help with luggage or even offer the cart to help yourself
Séjour de 4 nuits en avril 2024
The Clift a répondu le 25 avr. 2024
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Wilma

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had a great time at the Clift Hotel, a beautiful and sophisticated place to stay with friends and family. It also has an excellent bar. I highly recommend it. The service and the efficiency were way beyond my expectations. The Clift Hotel is forever in my heart.
Séjour de 1 nuit en avril 2024
The Clift a répondu le 22 avr. 2024
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel

10/10 – Excellent

samantha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Clift a répondu le 24 avr. 2024
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

6/10 – Acceptable

Alison

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
I did not realize this place was so close to the tenderloin, which made the area around the property a bit scary. But I tried to not let that affect my opinion, I wanted to give it a fair shot. The gentlemen that check us in was very sweet even sent a complimentary bottle of wine to our room. We ended up upgrading our room and it was nice and spacious. There was a restaurant and bar connected to the hotel so those made things very convenient and the people at the bar were so sweet and welcoming. It was easy to get around. Only thing that really upset me was on our check out day. My husband was not feeling well so I had some medication door dashed to the hotel and instructed them to leave it at the front desk. This is rated as 4 star hotel and for how much I had to pay just for an incidental fee, I would think that room service wouldn’t be too juicy to ask for. After all the gentlemen that checked us in let us know it was a perk of the hotel when we got there. I called down to the front desk to request someone bring it up to us, and the woman I got on the phone proceeded to tell me that she didn’t know if her bell person could do it or not. She checked and then told me it would be a 5 dollars delivery fee…. I paid almost 700 dollars for my room, which wasn’t the most spectacular room, but you can simply bring a brown paper bag to a guest room? Not only that her attitude was very frustrating and told me sorry we don’t do that but you can come down and grab it yourself.
Séjour de 2 nuits en avril 2024
Clift a répondu le 22 avr. 2024
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel

10/10 – Excellent

Mimoza

Voyage d’affaires
Points forts : Propreté, commodités
Great beds
Séjour de 3 nuits en avril 2024
The Clift a répondu le 22 avr. 2024
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel

10/10 – Excellent

Shawn

Séjour de 3 nuits en avril 2024
The Clift a répondu le 10 mai 2024
Dear Shawn,What a pleasure to receive your five-star approval! Thank you for making yourself at home at The Clift, and we hope we can entice you back to downtown San Francisco soon!Warm regards,The Clift Royal Sonesta Hotel