Commodité de l’hébergement

The Clancy, Autograph Collection – Avis

4 out of 5
The Clancy, Autograph Collection
299 2nd St, San Francisco, CA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 703 avis sur 1000." "
Note de 8 – Bien, d’après 183 avis sur 1000." "
Note de 6 – Acceptable, d’après 58 avis sur 1000." "
Note de 4 – Médiocre, d’après 21 avis sur 1000." "
Note de 2 – Terrible, d’après 35 avis sur 1000." "

9,4/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Karyne

Points forts : Propreté, état et installations de l’hébergement
Vraiment un bel hotel, personnel très sympathique. L’hôtel est vraiment bien situé.
Séjour de 5 nuits en juillet 2023
The Clancy Team a répondu le 10 juill. 2023
Karyne, thank you for the kind words regarding our hotel and staff. We hope we become your home away from home in San Francisco!

10/10 – Excellent

Dave

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très bien situé.
Séjour de 2 nuits en novembre 2021

6/10 – Acceptable

Marissa C

Points faibles : Service et personnel
The customer service was ok, and staff was limited. We had to take load our luggage and take it to the room, unload it and the cart stayed next to us until the following evening. This was disappointing.
Séjour de 2 nuits en mai 2024
The Clancy Team a répondu le 23 mai 2024
Marissa C, thank you for staying at The Clancy and sharing your feedback with us. We sincerely apologize for your experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

2/10 – Terrible

Timothy

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This is a more upscale spot, decent walk to Oracle. I did have an issue with the valet service being posted as $80, but they include a tax that brings the total to $91.20 per night. They also overcharged me for an extra day of valet service. On top of that, the valet lost our key and was running around calling his co workers to locate it and had my family standing there for 20 minutes. I tried to talk to a manager and they said she wasn't in yet. They asked me to call back. I did and left a message, but haven't heard back. The one star is for the misleading prices, overcharge, incompetent valet, and management's failure to follow up. Check your bill!!!
Séjour de 2 nuits en mai 2024
The Clancy Team a répondu le 22 mai 2024
Timothy, thank you for taking the time to send us your feedback. We are disappointed by the experiences that you mentioned during your stay, and we sincerely apologize for the valet experiences described. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
The Clancy Team a répondu le 22 mai 2024
Lisa, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 – Bien

benjamin

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
nice location and rooms were very comfortable
Séjour de 3 nuits en mai 2024
The Clancy Team a répondu le 14 mai 2024
Benjamin, thank you for the wonderful review! We hope to see you at The Clancy in the future!

10/10 – Excellent

Jeremy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great with check-in!
Séjour de 1 nuit en mai 2024
The Clancy Team a répondu le 14 mai 2024
Jeremy, thank you for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

8/10 – Bien

raymond

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good to excellant. Only drawbacks were the $80 parking. only option was valet and service was good price seems exssive. Rooms were clean and modern updates. Extra charges were options for things like microwave and such. Was walking distant to ballpark. Staff was helpful and courteous.
Séjour de 1 nuit en mai 2024
The Clancy Team a répondu le 14 mai 2024
Raymond, thank you for taking the time to write us a wonderful review! We are so glad to hear you enjoyed our location in relation to Oracle Park! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 – Excellent

Ramon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome
Séjour de 2 nuits en avril 2024
The Clancy Team a répondu le 6 mai 2024
Ramon, thank you for the rave review! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 – Excellent

Vincent

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay for a SF Giants game.
Séjour de 2 nuits en avril 2024
The Clancy Team a répondu le 30 avr. 2024
Vincent, thank you for taking the time to write us a wonderful review! We are so glad to hear you enjoyed our location in relation to Oracle Park! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 – Excellent

Naomi

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the location and room.
Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 30 avr. 2024
Naomi, thank you for the rave review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 – Excellent

Beth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 30 avr. 2024
Thank you, Beth, for giving us such an awesome score! We hope we become your home away from home in San Francisco!

10/10 – Excellent

samantha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk was very hospitable and professional. The beds were super comfortable and the shower was great. Will definitely stay here again.
Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 22 avr. 2024
Samantha, thank you for taking the time to leave us such a fantastic review! We are glad you enjoyed our guestrooms, and that you had great interactions with our Clancy Team. We hope we become your home away from home in San Francisco!

10/10 – Excellent

JULIO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel de reciente renovación, personal amable, excelente opción para hospedarse.
Séjour de 4 nuits en mars 2024
The Clancy Team a répondu le 16 avr. 2024
Julio, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

8/10 – Bien

Maria

Voyage en famille, Voyage d’affaires
I love our room very big and nice
Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 10 avr. 2024
Maria, thank you for giving us such a great score! We're happy to hear you enjoyed our guestroom size! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super nice staff and clean rooms.
Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 8 avr. 2024
Thank you, Stephanie, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Margarita

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our stay very much! Staff were super friendly and helpful!
Séjour de 1 nuit en mars 2024
The Clancy Team a répondu le 8 avr. 2024
Margarita, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our Clancy Team. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel with tremendous service
Séjour de 7 nuits en mars 2024
The Clancy Team a répondu le 8 avr. 2024
Thank you, Robert, for giving us such an excellent score! Thank you for your kind words regarding our Clancy Team. We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Jolene

Séjour de 1 nuit en avril 2024
The Clancy Team a répondu le 30 avr. 2024
Jolene, thank you for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 – Bien

Hannah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is modern and clean. The location is perfect to reach public transport, art museums and jazz clubs. Staff are friendly and professional.
Séjour de 2 nuits en mars 2024
The Clancy Team a répondu le 2 avr. 2024
Hannah, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed our location and had great interactions with our Clancy Team. We hope to see you again soon on your next visit to San Francisco!

10/10 – Excellent

Kathia Beatriz

Staff was really nice and warm
Séjour de 4 nuits en mars 2024
The Clancy Team a répondu le 1 avr. 2024
Kathia Beatriz, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 – Excellent

Sir, Saint Louis

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet, clean safe
Séjour de 2 nuits en mars 2024
The Clancy Team a répondu le 25 mars 2024
Sir, we appreciate you taking the time to leave us an amazing review! Please tell your friends about The Clancy and we look forward to serving you again in the future!

10/10 – Excellent

Frank Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the stay
Séjour de 2 nuits en mars 2024
The Clancy Team a répondu le 13 mars 2024
Frank Paul, thank you for the awesome review! We are so, so happy that you loved it here! Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 – Excellent

Kieran

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
great property. super nice, as advertised.
Séjour de 2 nuits en février 2024
The Clancy Team a répondu le 8 mars 2024
Thank you, Kieran, for the rave review! Please tell your friends about The Clancy and we look forward to welcoming you back next time you are in San Francisco!

8/10 – Bien

Cecilia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I am enjoying my staying, it is so quiet and calm!
Séjour de 1 nuit en mars 2024
The Clancy Team a répondu le 6 mars 2024
Cecilia, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

8/10 – Bien

EDWARD

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall it was a great stay. Wonderful well appointed room, comfy beds, nice bath. Breakfast was very good, if somewhat pricy. Only compliant is that the check in guy seemed in a hurry even though we were the only ones at the desk. Felt we were being rushed.
Séjour de 1 nuit en février 2024
The Clancy Team a répondu le 28 févr. 2024
Edward, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We appreciate hearing on ways we can improve our service, and we will be following up with your notes with our Front Office Team. We hope to welcome you back at The Clancy San Francisco soon!

10/10 – Excellent

Bernice

Séjour de 1 nuit en février 2024
The Clancy Team a répondu le 6 mars 2024
Thank you, Bernice, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Sakura

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room clean and spacious. Staff friendly and helpful. Walking distance to everything.
Séjour de 3 nuits en février 2024
The Clancy Team a répondu le 26 févr. 2024
Sakura, thank you for the rave review! We are so, so happy that you loved it here and had great interactions with our staff. Please tell your friends about The Clancy and come back next time you are in San Francisco!

10/10 – Excellent

Anca

Séjour de 3 nuits en février 2024
The Clancy Team a répondu le 20 mars 2024
Anca, thank you for taking the time to give us a wonderful score! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 – Excellent

Adrian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like how clean it was
Séjour de 1 nuit en février 2024
The Clancy Team a répondu le 20 févr. 2024
Thank you, Adrian, for the excellent review! We hope that you come back to The Clancy next time you are in San Francisco!

6/10 – Acceptable

Tamara

Points forts : Propreté
The hotel only offers valet parking which they said was $90 plus tax. There was also a $30 destination fee charged. Area was fine, somewhat safe but also still have to remain on guard. The room itself was nice, but not necessarily worth $200 a night.
Séjour de 1 nuit en février 2024
The Clancy Team a répondu le 16 févr. 2024
Tamara, Thank you for taking the time to send us your feedback. We appreciate hearing on how our guests' visits were and ways that we can improve our service. We will be reviewing your notes, and we hope for another chance to welcome you back to The Clancy San Francisco soon.

4/10 – Médiocre

Ioana

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were told we had a 30 dollar credit each day and so we used it at the bar and brunch. However, upon receiving the bill we found that there was a 25 dollar fee per time call e a “transient” fee. Place was clean and staff was nice but the shady transactions like this make it a hotel I will not go back to or recommend to others.
Séjour de 2 nuits en février 2024
The Clancy Team a répondu le 13 févr. 2024
Dear Ioana, Thank you for taking the time to share your feedback regarding your recent stay with us. As we are always striving to provide our guests with exceptional hotel experiences, it's so disappointing to hear this was not the case for you. Regarding our destination fee, we do our best to ensure we are transparent about this fee, whether the booking is placed on Marriott.com or through third-party travel sites. We truly apologize for the impact it had on your time with us. Should there be anything further I can assist you with, please don't hesitate to ask. We hope to have another opportunity to welcome you to The Clancy San Francisco to give a more memorable visit.

10/10 – Excellent

Gary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
The Clancy Team a répondu le 22 janv. 2024
Thank you, Gary, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful,cool place. Nicely decorated but the parking is crazy at 80.00 per night. I know it’s downtown San Francisco but that’s crazy. I would definitely stay again just because the hotel decor was awesome!
Séjour de 2 nuits en janvier 2024
The Clancy Team a répondu le 18 janv. 2024
Angela, thank you for taking the time to write us a wonderful review! We hope that you come back to San Francisco and enjoy the charms of The Clancy again!

10/10 – Excellent

Kristen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clancy
Hotel room was quite spacious for being in SF. Everything was up to date and cozy and comfortable. Would stay there again
Séjour de 1 nuit en janvier 2024
The Clancy Team a répondu le 18 janv. 2024
Kristen, thank you for taking the time to leave us such a fantastic review! We look forward to welcoming you back to The Clancy soon!

8/10 – Bien

Daniella, Montclair

Séjour de 1 nuit en janvier 2024
The Clancy Team a répondu le 1 févr. 2024
Daniella, Thank you for the awesome score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
The Clancy Team a répondu le 8 janv. 2024
Thank you, Jennifer, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

8/10 – Bien

Candice

Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 8 janv. 2024
Candice, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We hope to see you again on your next visit to San Francisco!

10/10 – Excellent

Nicholas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and clean
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 4 janv. 2024
Nicholas, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fun times at The Clancy
What a lovely SF hotel in a great location! The destination fee includes several perks including a generous pour of wine in the evening and a $25 food/ beverage credit which paid for lattes and pastries in the morning. The staff were friendly and helpful. The patio and all common areas are colorful and relaxing. The only drawback is the expensive valet parking which took 15+ minutes to get car handed off and 35+ minutes to get it back at departure. It was busy (NYE) but it was a negative for the hotel. The Clancy is walking distance to the Ferry market, the trains running on Embarcadero and the beautiful Salesforce rooftop park.
Hotel lobby
Outdoor space
Salesforce park
NYE midnight fireworks viewed from Rincon park
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 4 janv. 2024
Thank you for taking the time to write us a wonderful review! We’re very glad you enjoyed so many aspects of our hotel and had great interactions with our Clancy Team. We appreciate hearing on ways we can improve our service, and we will be following up with your notes regarding our valet. Thank you for sharing your beautiful pictures and we look forward to welcoming you back to The Clancy!

10/10 – Excellent

Edgar A.

Séjour de 3 nuits en décembre 2023
The Clancy Team a répondu le 4 janv. 2024
Thank you, Edgar, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 – Terrible

Vincent

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
At check in i was changed double the deposit because the desk clerk couldnt understand how to check lf it wents through. Luckily my card didnt allow a third time to be processed but she definitely tried.
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 4 janv. 2024
Vincent, thank you for taking the time to review our hotel, your feedback is greatly appreciated. We're disappointed by the experience that you mentioned during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

4/10 – Médiocre

chariza

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
The vallet and parking situation in this place is the worse I have ever seen in my life.
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 4 janv. 2024
Chariza, thank you for taking the time to leave us a review. We sincerely apologize for your valet experience and for not meeting your expectations during your stay. We have shared your comments with our management team to address areas that require our attention. We hope for the opportunity to welcome you back in the future!

8/10 – Bien

Angie

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
The Clancy Team a répondu le 3 janv. 2024
Thank you, Angie, for giving us such a great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Leilani

Séjour de 2 nuits en décembre 2023
The Clancy Team a répondu le 1 févr. 2024
Thank you, Leilani, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Kim

Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 3 janv. 2024
Thank you, Kim, for the great score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Pedro

Points forts : Commodités
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 3 janv. 2024
Thank you, Pedro, for giving us such an excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

2/10 – Terrible

Malia

Voyage en groupe
Points faibles : Service et personnel
I have COVID and could not attend my reservation. I understand the cancellation policy, however we only had ONE NIGHT booked, AND I am sick. I had to eat $250 plus my expedia points. The hotel would have rather I come sick with COVID instead of at least refund me half or let me get a credit for a different night. Makes zero sense that they would rather someone come into the hotel who is sick.
Séjour de 1 nuit en décembre 2023
The Clancy Team a répondu le 21 déc. 2023
Malia, thank you for your feedback regarding our cancellation policy. We're sorry you couldn't make your stay and hope you're now feeling better. Rest-assured, your feedback has been heard, and we will use it to improve our services and guest experiences. We hope for the opportunity to welcome you back in the future.

10/10 – Excellent

Jian hua

Séjour de 2 nuits en décembre 2023
The Clancy Team a répondu le 21 déc. 2023
Thank you, Jian Hua, for the excellent score! We hope that you come back to The Clancy next time you are in San Francisco!

10/10 – Excellent

Siuto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en novembre 2023
The Clancy Team a répondu le 21 déc. 2023
Siuto, thank you for taking the time to leave us such a fantastic review! We hope we become your home away from home in San Francisco!