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Holiday Inn Hotel & Suites San Mateo-San Francisco SFO, an IHG Hotel – Avis

3 out of 5

Avis

7,8

Bien

Note de 10 – Excellent, d’après 387 avis sur 1007." "
Note de 8 – Bien, d’après 293 avis sur 1007." "
Note de 6 – Acceptable, d’après 171 avis sur 1007." "
Note de 4 – Médiocre, d’après 87 avis sur 1007." "
Note de 2 – Terrible, d’après 69 avis sur 1007." "

8,2/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Baptiste

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast is very limited. I had to go grab something else to eat after... In addition, there was tea capsules in my bedroom, but I was only refilled with coffee, which I never drink ever...
Séjour de 4 nuits en décembre 2023
General Manager a répondu le 11 déc. 2023
Dear Baptiste,Thank you for choosing to stay with us at Holiday Inn San Mateo-San Francisco SFO. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we may have fallen short of expectations during your visit. We offer our sincere apologies if you didn't enjoy our breakfast offerings, and we'd like to read more about how you felt we could improve them. Nevertheless, we hope this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 – Excellent

GUILLAUME

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super hotel pour le prix, grande chambre, propre et parking gratuit. Entre SF et San José.
Séjour de 2 nuits en novembre 2023
General Manager a répondu le 7 nov. 2023
Dear Guillaume,Thank you for the outstanding review of your recent stay at Holiday Inn San Mateo-San Francisco SFO. We're glad you had a lovely time with us and enjoyed our excellent facility, clean and spacious accommodations, ample parking, and exceptional value. It would be our pleasure to host you again in San Mateo, so come back soon!

8/10 – Bien

Magalie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Patrice

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel propre attention aux horaires de navettes
Hotel propre mais pas de navette le soir après 10h, j’ai du payer 27$ pour un taxi donc vaux mieux payer un peu plus chère un hôtel avec navette

10/10 – Excellent

Xin, Peoria

Voyage d’affaires
Points forts : État et installations de l’hébergement
Though it’s just next to the freeway, I don’t hear any traffic noice inside the house. I stayed in this hotel 3 or 4 times for my business trips already. Every room I stayed was quiet and clean. Their staff are very friendly.
Séjour de 4 nuits en mai 2024
General Manager a répondu le 17 mai 2024
Dear Xin,Thank you for taking the time to leave us a review. We are pleased to hear that your experience with us was thoroughly enjoyable. Our team is committed to providing outstanding service, and your feedback reaffirms our efforts. We look forward to welcoming you back in the future.

10/10 – Excellent

Valeria María

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
for the price it’s a great option!
Séjour de 5 nuits en mai 2024
General Manager a répondu le 16 mai 2024
Dear Valeria,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for the price. We look forward to welcoming you back to Holiday Inn San Mateo-San Francisco SFO soon for another pleasant stay!

6/10 – Acceptable

Sumedh

Voyage d’affaires
Points forts : Propreté, service et personnel
Pros: Clean, has a (limited service) restaurant, good price. Just off 101, so very convenient if you just want a place to sleep and want to optimize for your commute. Cons: Mattress was old and sinking; my back hurt every morning. No food options within walking distance.
Séjour de 3 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Dear Sumedh,Thank you for sharing your honest thoughts. We are pleased you found your stay well-priced, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort is of the utmost importance to us, so your feedback about the beds will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 – Excellent

Roxana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property convenient off of freeway. Easy parking available. Very clean. Staff was polite. Reasonably priced: would stay again.
Séjour de 3 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Roxana,Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and sharing your experience! We're thrilled you found our property conveniently located and appreciated our cleanliness. It's also pleasing to hear that our team provided polite service during your stay. We look forward to welcoming you back for another comfortable and reasonably priced visit!

10/10 – Excellent

Lucas Ezequiel Nicolas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
all is ok
Séjour de 1 nuit en mai 2024
General Manager a répondu le 7 mai 2024
Dear Lucas,Thank you for your review. We are thrilled to know you enjoyed your stay with us and hope you will visit us again at Holiday Inn San Mateo-San Francisco SFO.

10/10 – Excellent

Debbie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I dont think that its right that you should have to pay for parking on the premises.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 6 mai 2024
Dear Debbie,Thank you for taking the time to share your experience. We appreciate your feedback regarding our parking, and we'll certainly consider your perspective as we continually strive to enhance our guests' experience. We hope this won't deter you from visiting us again, and we eagerly await the opportunity to welcome you back for another enjoyable stay.

10/10 – Excellent

reginald

Voyage d’affaires
Points forts : Commodités
It rules
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 mai 2024
Dear Reginald,Thank you for taking the time to provide your review of Holiday Inn San Mateo-San Francisco SFO! It is wonderful to hear that your time with us was amazing. We look forward to your next stay with us.

10/10 – Excellent

Scott

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Roy Dennis

Séjour de 3 nuits en avril 2024

10/10 – Excellent

Alexandra

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Laundry machine was not working which created an unexpected line.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 26 avr. 2024
Dear Alexandra, We apologize for the inconvenience caused by the laundry machine issue, resulting in an unexpected line. Your feedback is appreciated, and we'll work diligently to address this matter to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention

10/10 – Excellent

donna jill

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
I liked it ok
Séjour de 3 nuits en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Donna,Thank you so much for the five-star review. We are happy to hear you enjoyed your stay with us, and we hope you will consider staying with us again soon.

8/10 – Bien

Christen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice people, well appointed
Séjour de 2 nuits en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Christen,Thank you for all of your kind comments and for choosing to stay at Holiday Inn San Mateo-San Francisco SFO. We are so happy to hear you thoroughly enjoyed our friendly services and amenities. We look forward to your next visit.

8/10 – Bien

Alice Chang

Séjour de 2 nuits en avril 2024

8/10 – Bien

Rafael

Séjour de 5 nuits en avril 2024

8/10 – Bien

Gregor

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
airport hotel
Séjour de 1 nuit en avril 2024
General Manager a répondu le 10 avr. 2024
Dear Gregor,Thank you for staying at Holiday Inn San Mateo-San Francisco SFO. It's lovely to hear you found our location convenient for airport access. We look forward to welcoming you back for another enjoyable stay.

10/10 – Excellent

Brittany

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Oyantai

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente
Séjour de 3 nuits en avril 2024
General Manager a répondu le 10 avr. 2024
Thank you for choosing us for your recent stay at Holiday Inn San Mateo-San Francisco SFO! We are delighted to hear that we exceeded your expectations. We appreciate your generous review, and it would be wonderful to see you again for another unforgettable getaway.

10/10 – Excellent

Catherine

Points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Gregor

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great airport hotel with nice people..cu next time...
Séjour de 1 nuit en mars 2024
General Manager a répondu le 28 mars 2024
Dear Gregor,It is wonderful to know that you had an excellent experience with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we look forward to your return to Holiday Inn San Mateo-San Francisco SFO.

10/10 – Excellent

Winston

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good services
Séjour de 3 nuits en mars 2024
General Manager a répondu le 28 mars 2024
Dear Winston, Thank you so much for choosing to stay with us at Holiday Inn San Mateo-San Francisco SFO. We are thrilled to learn you had such a pleasant stay, and we are proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having you.

8/10 – Bien

Danielle

Voyage en famille
Points forts : Propreté, commodités
There isn’t a lot of stores/gas stations close by. Seemed to be a little drive to things with lots of traffic everywhere. But everything about our room was good!
Séjour de 3 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Dear Danielle,Thank you for your review. We're delighted you had an enjoyable stay with us while visiting San Francisco! It was a pleasure having you here, and we hope you return soon.

10/10 – Excellent

MaRheaa

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We felt very safe and surrounding is super clean. Staff are really nice and friendly as well!
Séjour de 3 nuits en mars 2024
General Manager a répondu le 21 mars 2024
Dear MaRheaa,Thank you for being our guest and sharing your kind review. We know how important clean, safe accommodations and friendly staff are, so we are delighted you were impressed. It would be an honor to welcome you back for another lovely stay.

10/10 – Excellent

Alexander

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean room , great value
Séjour de 3 nuits en mars 2024
General Manager a répondu le 18 mars 2024
Dear Alexander,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your stay. It is a pleasure to know that you appreciate our commitment to cleanliness. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and we hope to welcome you back again soon.

8/10 – Bien

Kim

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Margaret

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Safe place to stay
Séjour de 3 nuits en janvier 2024
General Manager a répondu le 5 mars 2024
Dear Margaret,We're delighted to know you felt safe during your stay with us. Ensuring the security and comfort of our guests is a top priority. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO, and we look forward to your next visit.

8/10 – Bien

Andrea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient, but can be loud because it’s next to a freeway.
Séjour de 1 nuit en février 2024
General Manager a répondu le 1 mars 2024
Dear Andrea, Holiday Inn San Mateo-San Francisco SFO was thrilled to have you as our guest. It's wonderful to hear that you loved our convenient location; we are in the perfect spot! However, it is a bustling area and it saddens us to hear that the noise level affected your stay. We will be sure to keep this in mind when making future changes, as we want our guests to enjoy every minute of their time with us. We do hope you'll stay with us again in the future.

10/10 – Excellent

Hector

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean , great customer service,parking available Definitely recommend
Séjour de 4 nuits en novembre 2023
General Manager a répondu le 1 mars 2024
Dear Hector,Thank you for the kind review and recommendation! We're glad our clean, welcoming accommodations impressed you, and we look forward to seeing you again at Holiday Inn San Mateo-San Francisco SFO.

10/10 – Excellent

Sylvia, San Antonio

Séjour de 2 nuits en février 2024

6/10 – Acceptable

Vi

Séjour de 1 nuit en février 2024

2/10 – Terrible

Sheila

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DON'T USE THIS HOTEL
The room was very dirty, carpets had blood stained and the desk chair was broken
Séjour de 2 nuits en février 2024
General Manager a répondu le 16 févr. 2024
Dear Sheila,Please accept our sincerest apologies for the housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

8/10 – Bien

William

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value
Good value for area. Would stay there again
Séjour de 1 nuit en février 2024
General Manager a répondu le 10 févr. 2024
Dear William,It's always a pleasure hearing from our guests. We're glad you appreciated our affordable rates, and we look forward to your next visit.

8/10 – Bien

Joshua

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Jenny

這兩天剛好下雨,不方便上落,淋著大雨去停車場。
Séjour de 1 nuit en février 2024
General Manager a répondu le 6 févr. 2024
Dear Jenny,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. We hope the weather is more pleasant next time, and we invite you to stay with us again soon.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points faibles : Service et personnel
Séjour de 6 nuits en janvier 2024

10/10 – Excellent

Paul, Visalia

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Huge room, lots of space. Nice and quiet 🤗
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 30 janv. 2024
Dear Paul, It was a delight to welcome you to Holiday Inn San Mateo-San Francisco SFO during your recent visit. We're happy to hear that our spacious rooms and peaceful atmosphere made for an excellent stay. Thank you for the five-star rating, and we look forward to seeing you again soon!

10/10 – Excellent

Talha

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en janvier 2024

8/10 – Bien

Douglas

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Renil

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Alysha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Christina

Séjour de 2 nuits en janvier 2024

8/10 – Bien

Jeanne

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Tina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I felt welcome. Housekeeping came without having to telephone the desk...rare these days. no complaints
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 13 janv. 2024
Dear Tina,Thanks so much for your review of Holiday Inn San Mateo-San Francisco SFO! We're delighted to hear you enjoyed your stay, including our excellent service. Ensuring our guests have all they need to enjoy their stay to the fullest is our goal, and we will share your recognition with our housekeeping team. We'd love to welcome you back anytime you find yourself back in San Mateo.

10/10 – Excellent

Sandeep

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 25 janv. 2024
Dear Sandeep,It's always a pleasure to hear that our guests have had such an enjoyable experience! From all of us at Holiday Inn San Mateo-San Francisco SFO, thank you for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

6/10 – Acceptable

PRISCILA B

Séjour de 3 nuits en janvier 2024

6/10 – Acceptable

Sherry

Séjour de 4 nuits en décembre 2023

8/10 – Bien

Rosaura

Points forts : Service et personnel
Séjour de 2 nuits en décembre 2023