Piscine extérieure, parasols, chaises longues
Vérifier la disponibilité

Thunderbird Resorts - Poro Point – Avis

5 out of 5
Thunderbird Resorts - Poro Point
Poro Point Freeport Zone, San Fernando, La Union

Avis

7,0

Bien

Note de 10 – Excellent, d’après 24 avis sur 119." "
Note de 8 – Bien, d’après 40 avis sur 119." "
Note de 6 – Acceptable, d’après 32 avis sur 119." "
Note de 4 – Médiocre, d’après 14 avis sur 119." "
Note de 2 – Terrible, d’après 9 avis sur 119." "

7,0/10

Propreté

7,4/10

Service et personnel

6,6/10

Commodités

7,0/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 – Bien

Carolina

Voyage en famille
Points forts : Propreté, service et personnel
Just right and Good
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Jan

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
They should inform their costumers that you will be charged for missing room keys. 300 pesos per card key. Not enough dining options, no convenience store to buy stuff.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

victor

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Antonino

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place unwind..
Séjour de 1 nuit en février 2024

10/10 – Excellent

Evelyn, Dunkirk

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice place where you can relax and enjoy the view of sunset!
Séjour de 1 nuit en février 2024

8/10 – Bien

ernest cyril

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Thunderbird resort
It was less exciting than the first time we were ththerere in 2020. I booked a massage therapy and got confirmed but then when I showed up for the appointment, nobody was there.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Bernardo, Chula Vista

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

David

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Hardly a 5 * hotel It may of been once upon a time but now more like 3/4 * The property is in urgent need of a renovation Pools had tiles broken and missing The beach was not maintained to any extent Overall the property is not inviting Almost all paintwork is rusting or very faded The casino isn’t on site it’s a transfer bus ride away Must say the restaurants were nice. Great food and great staff
Séjour de 2 nuits en janvier 2024

4/10 – Médiocre

Imelda

Voyage en famille
Points faibles : Commodités
The staff at the restaurant look so tired, The service was so slow, the drinks we order took 35 mins, we have to follow it up. They served the food one oder after the other! My sister’s food was missed! We were half way eating our food when we called their attention, that’s when we’ve learned it wasn’t included.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

DANIEL

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Nice venue, good views of sunset, the property is run down and falling apart, elevator did not work. The food is more like cafeteria food not classy or even decent. The pools were big but tile falling apart my son cut his feet so not safe at all. The aircon was good, coffee and bakery was good (Deli Shop). The staff was all nice and pleasant. Will not be going back due to poor property conditions!!
Séjour de 2 nuits en janvier 2024

6/10 – Acceptable

Jovita

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Villa was not clean & lack some amenities
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Renato

Voyage en famille
not worth the price
wrong timing for our stay, no wifi and tv signal for the 1st day, they fixed it the nxt day. on the day of the checkout power went out and the villa we stayed in has a very noisy generator. we were given 4 small bottles of water. we needed 2 xtra on our last day and they made us pay
Séjour de 2 nuits en mai 2023

2/10 – Terrible

Missie

Voyage de couple, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Views are amazing! . However, the rooms are outdated, our washroom is flooded as well and the employees are so incompetent. We asked for Room service for our breakfast and we waited for 1 hour because they forgot about us😂
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Santorini of the north in the Phil.
Amazing and awesome place to relax.Close to the sea.
Séjour de 1 nuit en février 2023

10/10 – Excellent

Darrick

Séjour de 1 nuit en février 2023

8/10 – Bien

MICHAEL

Voyage de couple
Points forts : Propreté, service et personnel
Staff we good. Property needs some tlc
Séjour de 2 nuits en février 2023

8/10 – Bien

Lymarose

Voyage en famille, Voyage en groupe
Points forts : Service et personnel
Great staff. Accommodating and respectful. They also suffered the effects of the pandemic so do not expect amenity perfection. It’s a great place to rest when road tripping in between province to city. Safe. They try their best and that’s all that matters.
Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

JORGE

Voyage en famille
Points forts : Service et personnel
Hotel surroundings were good, but the hotel overall was not worth the price for the ff. reasons: no beach area/dirty and not swimmable, room was spacious but subpar and amenities not well thought-out, e.g., showers had tile flooring and door not properly installed, room lighting was tricky. Check-in/out process not smooth. Stairs going up to 2nd floor too hard for seniors or people with disabilities. Why no elevator?

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Expensive resort that has seen better days
The hotel is tired. Soft beds, No international power point in rooms, No room service information or anything to help in rooms with hotel info. No mini bar, A lovely pool near the beach but limited shade. No shade on beach in terms of umbrellas.thumping music at 6:30am at breakfast. Highlight was paying for a adapter so I could use my laptop and then when returning it being told I hadn’t paid a deposit for it even though I handed paperwork to them? Very expensive for a poor experience.
Séjour de 1 nuit en juin 2022

10/10 – Excellent

Francisca

Séjour de 1 nuit en mai 2022

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thunderbird is such a beautiful place property. We really enjoyed our stay.
Séjour de 2 nuits en février 2021

6/10 – Acceptable

Voyageur vérifié

Resort is still nice but the quality of the accommodation is not as premium as it used to be. Bed is a little worn out and towels are old.
Séjour de 2 nuits en février 2021

6/10 – Acceptable

Marie, Hayward, CA, USA

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
We stayed in a two-bedroom villa. I stayed for one day just for the experience coz i see a lot of photos of people that have been there. The rooms were neat, it was really beautiful. The pools by the sea were amazing. The place is good. But the villas we reserved was kinda far from the main amenities so we either had to take the shuttle or use our car to have breakfast. Breakfast buffet is great. BUT BUT and but i felt I didn’t get my money’s worth with this stay. When we arrived there i noticed some sand on the floor. I thought, maybe, they were not able to vacuum the floor real good. I didn’t want to think the villa was not cleaned before we occupied it. But i looked around and saw windows are too dusty. My baby kept on going under the curtain playing and started sneezing. Maybe they should periodically check behind the curtains. I didn’t take a shower until the next day only to find some LONG hair that were in the shower drain, so disgusting!!!!We have not used the shower only the bath tub after we went swimming so no one used the shower plus my husband’s hair is short! I paid 450$/day for the dirty bathroom???!!! I will never check in to Thunderbird anymore again. Maybe they didn’t clean the toilet too? I couldn't tell anymore coz my husband used it once we got to the hotel. So im pretty much disappointed overall. With this hotel price, there should be no excuse for not being able to sweep the floor, or clean the bathroom my golly!!!
Séjour de 1 nuit en février 2020

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
big place, the upgrade to villa they offer, the beach and the swimming pools, so clean, excellent staff and management, so relaxing, quiet place.
Séjour de 3 nuits en février 2020

2/10 – Terrible

Mhar, Long Beach Ca

Voyage en groupe
Points faibles : Propreté, service et personnel
Checked in and room was not ready. No towels in the bathroom. I was charged additional 3600 pesos ( about $75) for 2 additional persons because they said room was reserved for 2 only but my reservation was good for 4 persons. I hated when they have hidden charges and you have to pay upon check in.
Séjour de 1 nuit en février 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2020

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

2/10 – Terrible

Good, Good

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Exterior need upkeep. Rusting & mildew on the wall may need painting.
Séjour de 1 nuit en novembre 2019

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Money is not worthy to stay here. Too expensive compare to other international hotel. You need to buy ice, water, no laundry bag available, you still need to ask. No microwave. Maintenance and cleanliness is not good. The price is x3 to other nearby hotel. But pool is good.
Séjour de 1 nuit en novembre 2019
raine a répondu le 6 nov. 2019
Warm greetings from Thunderbird Resorts & Casinos- Rizal Thank you for staying at Thunderbird Rizal. We apologize that our service did not satisfy your expectations. Rest assured that we are looking into this issue and hope to resolve it promptly and accurately.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Simply beautiful
Séjour de 1 nuit en juillet 2019
lorraine a répondu le 7 août 2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

2/10 – Terrible

Ma Fatima

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room is dirty, you can see hair on the floor, CR is not clean, not toilet paper, bidet is leaking, tiles are not clean, shower not working well. All these is not expected considering the cost of the room. Their rate is too much and service is so poor. I have to ring reception all the time for items I need in the room
Séjour de 2 nuits en juin 2019
raine a répondu le 7 août 2019
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 – Bien

Rochelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2019
raine a répondu le 7 août 2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

8/10 – Bien

dinah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dream place
Amazing place .a good start of a road trip to the north
Séjour de 1 nuit en juin 2019
raine a répondu le 7 août 2019
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

2/10 – Terrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
フロント、ロビーはとても綺麗でスタッフも親切です。 しかし部屋の清掃が適当で綺麗ではありません。シーツも同じシーツを変えずに整えただけ。信じられません。プールも汚く汚れています。朝10時にプールに多くの虫が浮いていました。あと2日目、レストランで食事をしましたが、私ともう１人が食あたりになりました。ホテルでなるなんて信じられませんでしたが本当です。せっかく景色の良いホテルなのに本当に残念です。再度スタッフの教育、研修した方が良いのでは？私はもう二度と行くことは無いです。
Séjour de 2 nuits en mai 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Room was excellent. Clean neighborhood. Courteous staff. My family (with 4 kids),enjoyed our stay....👍👍
Séjour de 2 nuits en mai 2019

8/10 – Bien

Jenalyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Family get away
Séjour de 1 nuit en février 2019
Joy a répondu le 12 mars 2019
Dear Jenalyn, Thank you so much for choosing Thunderbird Resorts Poro Point La union. It is always a pleasure to get a high ratings. Thank you very much and we look forward to see you on your next visit.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Its a Resort anybody would like to stay and enjoy. Just look at the pictures and sceneries as they have advertised as well as the lodgings. I really would like to stay in this resort again if I have to the next time. Their staff are professionals. The price range are ok in my opinion.
Séjour de 1 nuit en décembre 2018
Joy a répondu le 12 mars 2019
Hi, Thank you so much for choosing Thunderbird Resorts Poro Point It is a pleasure to hear positive feedback from our guests. We appreciate and we are grateful for the kind commendation you shared about our staff and services. What a great news to share with the team! Thank you very much and we look forward to see you on your next visit.

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Hotel elevator is under maintenance so that's a negative point
Séjour de 1 nuit en décembre 2018

4/10 – Médiocre

Leo, Colorado, USA

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
For the cost that the resort charges, the facilities and the services were substandard. Total RIP OFF. A resort hotel that does not have enough poolside towels is absurd, but this was exactly what we experienced in this resort. No towels. The surroundings of the pool areas were dirty. The bathrooms were stained/dirty and smelly. The bathrooms in the 2 bedroom villas we stayed in were dingy. There were not enough towels and bath supplies. The lawn was essentially dirt as the plants were either dead or dying.
Séjour de 1 nuit en décembre 2018

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
수영장 물이 너무 더러웠음........이거 제외하고는 만족
Séjour de 1 nuit en décembre 2018
joy a répondu le 12 déc. 2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No beach at all . It’s jusr seafront hotel. Difficult transportation from city. Not worth for money
Séjour de 1 nuit en novembre 2018
Joy a répondu le 9 mars 2019
Dear Rao, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 – Bien

likerose, SOUTH KOREA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It is a hotel with a really good environment.But it is hard to make a reservation and it is a little expensive, but it is worth it.
Séjour de 1 nuit en octobre 2018
Joy a répondu le 11 déc. 2018
Dear Likerose, Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2018
Joy a répondu le 12 déc. 2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union!

6/10 – Acceptable

Elle, California

Points faibles : Service et personnel, état et installations de l’hébergement
We were forced to get a 2-bedroom villa because we drove 6 hours and security wouldn't let us in because the place is "at maximum capacity." We came for the day tour which we confirmed with the staff over the phone the previous day. The security guard asked "who did you speak with?" As if questioning if I was telling the truth which was very annoying. Wouldnt even let us in to go to the front desk. Good think there was a villa available on expedia due to a last minute cancellation. Once we told him we went ahead and booked a villa, he then proceeded to ask for "proof." This should be done at the front desk not at the parking lot where security stops everyone. And guess what, this "maximum capacity" hotel's pools were empty. We were the only ones there yet they wouldnt let us in. Pools had no proper stairs. The tiles were broken. Lot of broken trees. No beach access because of the storm according to staff which they should lower the price. Paid 25 grand for 2 mediocre pools. Airconditioning in the rooms suck. Asked for a fan and they wouldnt provide one. They kept sending engineering which i asked them not to because my boyfriend was already sleeping. They still went in, woke my bf up and cleaned the a/c filter at 1am. I don't see why the staff think theyre high and mighty. Place was nothing special.
Séjour de 1 nuit en octobre 2018
Joy a répondu le 16 nov. 2018
Dear Elle, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 – Bien

Fean Joyce

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Family Get Away in Thunderbird Resort
We love the heated pool and our room for the beach view.We enjoyed our stay.Thank You..
Séjour de 1 nuit en octobre 2018
Joy a répondu le 11 déc. 2018
Dear Fean Joyce, Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyed the restaurants, swimming and golf on the premises.
Séjour de 2 nuits en septembre 2018
Joy a répondu le 11 déc. 2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Excellent hotel! Awesome staff and fantastic views!
Séjour de 2 nuits en septembre 2018
Joy a répondu le 11 déc. 2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

8/10 – Bien

Sung Yi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice place
Séjour de 1 nuit en août 2018
Joy a répondu le 11 déc. 2018
Thank you for staying in Thunderbird Resorts and Casinos- Poro Point, La Union! We are so glad that you enjoyed and had a wonderful experience with us! It is always a pleasure to serve our customers and know they had a great time staying with us!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Need better maintenance of facility
Outlets don’t work in the room, lights flicker, no blow dryer iron board in the room, had to continue to ask for everything like towels, toilet paper tissue. Check in and found dirt dust behind furniture. Overall Need to train maintenance & provide basic needs in the room. However friendly staff. Outside pool needs better maintance bottom of pool slimy feeling like mildew
Séjour de 3 nuits en juillet 2018
Joy a répondu le 16 nov. 2018
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will assure you that we will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.