Title: Hotel Zindel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Zindel Hotel in San Diego, near Port of San Diego ## Photo gallery for Hotel Zindel ![Terrace/patio - Hotel Zindel (San Diego)](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/42fc721c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/8dee8bd8-7d6b-47d6-b846-bb062f104d9a-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Premier Room, 1 Queen Bed with Sofa bed - Hotel Zindel (San Diego)](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/8f6294d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Billiards - Hotel Zindel (San Diego)](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/9b3d52c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Economy Room, 1 King Bed, Shared Bathroom - Hotel Zindel (San Diego)](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/1ee853c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Zindel provides a tranquil base near Waterfront Park where guests can recharge. The property maintains smoke-free surroundings throughout, while rooms come equipped with WiFi for staying connected after a day of exploration. ## Reviews 7.6 Good ## Popular amenities - Pet-friendly - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=100827985&PinnedHotelID=100827985&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Economy Room, 1 Queen Bed, Shared Bathroom ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room, 1 Queen Bed, Shared Bathroom ### Highlights Air conditioning Heating LCD TV Ceiling fan Hydromassage showerhead Hair dryer Coffee/tea maker - Sleeps 2 - 1 Queen Bed ### View all photos for Signature Room, 1 King Bed ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 1 King Bed 8.0 Very good 10 reviews ### Highlights Air conditioning Heating LCD TV Ceiling fan Private bathroom Hydromassage showerhead Hair dryer Coffee/tea maker - Sleeps 2 - 1 King Bed ### View all photos for Economy Room, 1 King Bed, Shared Bathroom ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room, 1 King Bed, Shared Bathroom ### Highlights Air conditioning Heating LCD TV Ceiling fan Hydromassage showerhead Hair dryer Coffee/tea maker - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.6 Excellent 8 reviews ### Highlights Air conditioning Heating Kitchenette Mini-fridge LCD TV Ceiling fan Separate bedroom Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 1 Queen Bed with Sofa bed ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 Queen Bed with Sofa bed 8.0 Very good 7 reviews ### Highlights Separate sitting area Air conditioning Heating LCD TV Ceiling fan Separate bedroom Private bathroom Hydromassage showerhead - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Signature Room, 1 Queen Bed ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 1 Queen Bed 8.0 Very good 6 reviews ### Highlights Air conditioning Heating LCD TV Ceiling fan Separate bedroom Private bathroom Hydromassage showerhead Hair dryer - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Elite Suite, 1 Queen Bed, Kitchenette ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Suite, 1 Queen Bed, Kitchenette ### Highlights Separate sitting area Air conditioning Heating LCD TV Ceiling fan Separate bedroom Private bathroom Hydromassage showerhead - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Suite, 2 Bedrooms ![Terrace/patio](https://images.trvl-media.com/lodging/101000000/100830000/100828000/100827985/60078fd7_edited_a626.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms 8.0 Very good 2 reviews ### Highlights Separate sitting area Air conditioning Heating LCD TV Ceiling fan 2 bedrooms 2 bathrooms Hydromassage showerhead - 2 bedrooms - Sleeps 3 - 1 King Bed and 1 Twin Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/88000000/87140000/87138000/87137975/w4000h2664x0y0-982a04e4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AC Hotel by Marriott San Diego Downtown Gaslamp Quarter Downtown San Diego - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 970 reviews CA $175 CA $203 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/San-Diego-Hotels-AC-Hotel-By-Marriott-San-Diego-Downtown-Gaslamp-Quarter.h87137975.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=3073&destination=San Diego&destType=MARKET&latLong=32.715736,-117.161087&searchId=fef44172-5d30-488d-a15c-96403eb66566&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/25600/25536/0c6c71fa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton San Diego - Hotel Circle Mission Valley - Pool - Hot tub - Pet-friendly - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Diego-Hotels-Hotel-Zindel.h100827985.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Diego-Hotels-Hotel-Zindel.h100827985.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.72550%2C-117.16748&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ta_chMYVlGHWuzCLhXlJJXGswBc=) 505 W Grape St, San Diego, CA, 92101 #### What's nearby - Waterfront Park \- 5 min walk \- 0.5 km - Maritime Museum of San Diego \- 10 min walk \- 0.9 km - Port of San Diego \- 15 min walk \- 1.3 km - B Street Cruise Ship Terminal \- 17 min walk \- 1.5 km - San Diego Convention Center \- 2 min drive \- 2.3 km #### Getting around - County Center - Little Italy Station - 8 min walk - San Diego Santa Fe Depot - 15 min walk - San Diego Intl. Airport (SAN) - 10 min drive #### Restaurants - ‪Mona Lisa Italian Foods - ‬3 min walk - ‪Kettner Exchange - ‬3 min walk - ‪Shake Shack Little Italy - ‬3 min walk - ‪Barbusa - ‬3 min walk - ‪Filippi's Pizza Grotto Little Italy - ‬4 min walk ## About this property ### Hotel Zindel Hotel near Port of San Diego Located close to San Diego Zoo and San Diego Convention Center, Hotel Zindel has plenty to offer. You'll also enjoy the following perks during your stay: - Smoke-free premises Room features All guestrooms at Hotel Zindel feature comforts such as air conditioning. Other amenities include: - Heating and ceiling fans - Hydromassage showers and hair dryers - 42-inch LCD TVs with Netflix, Hulu, and streaming services - Digital channels and coffee/tea makers ## Similar properties ![Food and drink](https://images.trvl-media.com/lodging/1000000/50000/41700/41635/a2fbcf30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Porto Vista Hotel Downtown Downtown San Diego - Pet-friendly - Free WiFi - Restaurant - Air conditioning 6.8 1,202 reviews CA $117 CA $143 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=41635&PinnedHotelID=41635&HadPinnedHotel=true®ionId=-1&adults=2) ![Elite Studio Suite](https://images.trvl-media.com/lodging/90000000/89210000/89205900/89205831/b9dd6dea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Balboa Park Hotel Bankers Hill - Free WiFi 7.8 Good 529 reviews CA $87 CA $99 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=89205831&PinnedHotelID=89205831&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Queen Beds](https://images.trvl-media.com/lodging/1000000/900000/893700/893673/3681c904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Harborview Inn & Suites San Diego Harbor Downtown San Diego - 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Pool - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 102 reviews CA $157 CA $182 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=13205&PinnedHotelID=13205&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transportation - No onsite parking available ### Conveniences - Virtual front desk ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoking not allowed ## Room amenities ### Bathroom - Hair dryer - Hydromassage showerhead - Shower - Towels provided ### Entertainment - 42-inch LCD TV with digital channels - Hulu - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Paper towels ### More - Air conditioning - Ceiling fan - Heating ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 10:00 AM Minimum check-in age: 21 ### Check-out Check-out before 10:00 AM Contactless check-out available ### Special check-in instructions An adult age 18 or older must assume all liability for the booking The property charges 3 percent for credit card payments There is no front desk at this property Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets allowed with a deposit of USD 75 per stay Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 25 per accommodation, per night The resort fee includes: - Additional inclusions - In-room coffee - In-room safe - Lending library access - WiFi access (may be limited) We have included all charges provided to us by the property. ### Optional extras - Pet deposit: USD 75 per stay - Service animals are exempt from fees - Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector ### We should mention This property does not have elevators ### Property is also known as Hotel Zindel Hotel Hotel Zindel San Diego Hotel Zindel Hotel San Diego ## Frequently asked questions ### Is Hotel Zindel pet-friendly? ### How much is parking? ### What time is check-in at Hotel Zindel? ### What time is check-out at Hotel Zindel? ### Where is Hotel Zindel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Zindel Reviews ## Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 266 8 - Good 108 6 - Okay 103 4 - Poor 38 2 - Terrible 68 ### 8.4/10 Cleanliness ### 7.6/10 Staff & service ### 7.6/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Juan Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an excellent stay at Hotel Zindel. The staff were friendly, the room was clean and comfortable, and the boutique style made it feel unique. The location was very convenient, close to everything downtown. Highly recommend and would definitely stay again! ##### Juan Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Kenyatta Sep 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean hotel ##### Kenyatta Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Susan Oct 26, 2025 Liked: Cleanliness Very classy establishment. As I told a friend, a little romantic. Nice decor, great location, very safe and secure. Check in and getting codes not as easy as promised, but the service when contacted was exceptional. ##### Susan Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Honey Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thank you for being Welcoming, and ease of communication to check-in. The room was great and loved the interior design of the room, the coffee machine was a lovely touch, but ran out of creamer. ##### Honey Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Lisa Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The front desk gentleman was very nice and gave me a bottle Of wine when i said I was going to walk to get one. Also offered me two glasses. The hotel was nice and room clean but the noise was too much and no parking was terrible. But I did enjoy the cute front patio. ##### Lisa Stayed 1 night in Sep 2025 ### 10/10 Excellent #### andrea Sep 23, 2025 Liked: Amenities The customer service was a 10!!!! ##### andrea Stayed 3 nights in Sep 2025 ### 8/10 Good #### Sharon Jul 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Convenient location , very response staff , good value for money ##### Sharon Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Rene Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location ##### Rene Stayed 3 nights in May 2025 ### 10/10 Excellent #### Maria Dolores Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great place to stay! The room was very cozy with plenty of space. Stephanie was very helpful and pleasant to talk to. We definitely will stay here again. ![](https://a.travel-assets.com/ugc/hotel-reviews/47979042-c508-4b96-86e3-166f516e4910-1751910265262.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Dolores Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Megan Apr 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved the location and the style of the hotel. It was exactly what we were looking and can't wait to visit again! ##### Megan Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Laura Jul 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved every bit. The staff were very responsive, friendly, and helpful! ##### Laura Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Kapil Sep 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent customer service. They delivered fresh towels when I asked at midnight. This was a totally unexpected service. Bravo! ##### Kapil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Laura Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great price. Would absolutely stay again. ##### Laura Stayed 1 night in Mar 2025 ### 8/10 Good #### Jeffery Jul 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean property and cool amenities. As much as we enjoyed the location and easy walk to Little Italy, the noise from the street and people slamming doors all night using the shared bathrooms, I doubt we stay again. ##### Jeffery Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Christofer Aug 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Property was awesome for a hostile. They kept the bathrooms clean, and the property itself is in really good shape and updated. Only complaint is that room service didn’t come into our room once to clean up. Also, we didn’t know it was a hostel. It turned out being OK but you have a shared bathroom with everybody. ##### Christofer Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### contessina Jul 18, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Our stay at Hotel Zindel was great! The bed was SUPER comfy. I would say there needs to be better communication between the hotel itself and the concierge services about what amenities the hotel can actually provide. The concierge service was incredible, and there were so many great recommendations.Thoroughly enjoyed, Little Italy, the neighborhood the hotel borders! ##### contessina Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### David Jul 6, 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Very nice Easy check in. Good communication. Great location. Close to lots of restaurants and bars, and can drive to most attractions within 10 minutes. Nice hotel. Older building that has been completely renovated. Highly recommend it. ##### David Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Janet Mar 26, 2025 Liked: Cleanliness Disliked: Staff & service liked the proximity to restaurants, trolley and balboa park ##### Janet Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Nathalia Jan 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved this hotel, everything is very quiet, clean and tidy, I will definitely be back ##### Nathalia Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Ivan Apr 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very unique and awesome hotel parking was kinda iffy but the hotel itself was really comfortable and had its own little touch of artisy . ##### Ivan Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Erin Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel Zindel does the trick! GREAT location, with super comfortable beds and convenient check-in/out, this is a great option for just passing through or staying a few days. ##### Erin Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Stephanie Apr 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The rooms are amazing and if you love smart TVs like me this is the perfect stay for you. The customer service is lovely and I would just like to shout out anyone who did assist me thank you so much I love this spot. ##### Stephanie Stayed 1 night in Apr 2025 ### 4/10 Poor #### Marwa Sep 23, 2025 Disliked: Amenities, property conditions & facilities This accommodation is not a hotel. It is a hostel. The price seems good for San Diego at first, but they surprise you with a $25 a day surcharge for "amenities" (a coffee machine and cheap packaged breakfast items). With how much you end up paying, you might as well book a nicer hotel. The rooms were very very small. There is only one bathroom for an entire floor, so you have to share it with many rooms. One of the bathrooms was out of order for 2 days, so guests were made to shower upstairs. There was no privacy in the bathroom, as the windows were left open. The staff were friendly and helpful though. ##### Marwa Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Claire May 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room was clean and comfortable. The bed ##### Claire Stayed 4 nights in May 2025 ### 10/10 Excellent #### Melvin Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and clean rooms. 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