It was regular, the only problem I had, was that when I arrived to the hotel and tried to check in, they were having problemas with the system, so I had to go back later, I left my phone number so they could call me when I could coma back to do the check in, but they never call me!! I also had a problem with the keys, they got deprogrammed, so I had to go to front desk, to get them reprogrammed.