Title: Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort Mediterranean aparthotel with 2 outdoor pools and a full-service spa ![Exterior](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/08a9974f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/b2a759c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/w1852h1922x514y0-00d4306c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/1a27eb8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/fa6b231c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies In the heart of San Antonio, Bluegreen Vacations Eilan Hotel and Spa offers a luxurious escape. Enjoy a Swedish massage, sip cocktails poolside, and rejuvenate with yoga, basketball, and tennis. The helpful staff ensures a complete experience. 8.6 Excellent ## Popular amenities - - - Hot tub - Parking available - Bar - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4919718&PinnedHotelID=4919718&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/dd16bd1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.4 Very good 5 reviews ### Highlights Air conditioning Heating HDTV Hypo-allergenic bedding Pillowtop bed Blackout drapes/curtains Separate bedroom Designer toiletries - 1 bedroom - Sleeps 2 - 1 King Bed ![Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/dd16bd1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Non Smoking 9.2 Wonderful 7 reviews ### Highlights Air conditioning Heating HDTV Hypo-allergenic bedding Blackout drapes/curtains Pillowtop bed Designer toiletries Hair dryer - Sleeps 2 - 1 King Bed ![Room, 2 Queen Beds, Non Smoking](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/4c62f8bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Non Smoking 8.4 Very good 5 reviews ### Highlights Air conditioning Heating HDTV Hypo-allergenic bedding Blackout drapes/curtains Pillowtop bed Designer toiletries Hair dryer - Sleeps 4 - 2 Queen Beds ![Suite, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/5000000/4920000/4919800/4919718/2651b0fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating HDTV Hypo-allergenic bedding Blackout drapes/curtains Pillowtop bed Designer toiletries Hair dryer - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/290000/284400/284306/073e964e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Signia by Hilton La Cantera Resort & Spa La Cantera District - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Antonio-Hotels-Eilan-Hotel-And-Spa.h4919718.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Antonio-Hotels-Eilan-Hotel-And-Spa.h4919718.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.61011%2C-98.60596&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YWLcgE90dl_k3NjZOA3O_V9tZAg=) 18603 La Cantera Terrace, San Antonio, TX, 78256 #### What's nearby - The Rim Shopping Center - 14 min walk - 1.2 km - Six Flags Fiesta Texas - 17 min walk - 1.5 km - La Cantera Golf Club - 2 min drive - 1.5 km - University of Texas at San Antonio - 3 min drive - 3.4 km - The Shops of La Cantera - 3 min drive - 2.3 km #### Getting around - San Antonio Station - 20 min drive - San Antonio International Airport (SAT) - 22 min drive #### Restaurants - ‪Santikos Palladium IMAX - ‬15 min walk - ‪Agora Bar - ‬15 min walk - ‪Chick-fil-A - ‬3 min drive - ‪McDonald's - ‬3 min drive - ‪Whataburger - ‬2 min drive ## About this property ### Entire place You'll have the entire place to yourself and will only share it with other guests in your party. ### Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort Mediterranean aparthotel with 2 outdoor pools and a full-service spa 2 outdoor pools, a full-service spa, and an indoor pool are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Each apartment features free WiFi and free wired Internet, plus a pillowtop bed and an LCD TV with cable channels. An iPod dock, a coffee/tea maker, and free local calls are among the other amenities available to guests. Housekeeping is available on request. Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a steam room, and a fitness center. Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply. The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. ## Similar properties ![Water park](https://images.trvl-media.com/lodging/2000000/1120000/1113200/1113168/5058d5ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Vacation Club at Wild Oak Ranch, San Antonio Far West Side - Pool - Waterslide - Parking included - Free WiFi 9.0 Wonderful 1,177 reviews CA $118 CA $197 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=1113168&PinnedHotelID=1113168&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/290000/284400/284306/w3840h2557x0y3-7a64bf70.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signia by Hilton La Cantera Resort & Spa La Cantera District - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 1,026 reviews CA $450 CA $611 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=284306&PinnedHotelID=284306&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, cabanas (surcharge), sun loungers](https://images.trvl-media.com/lodging/1000000/30000/21700/21664/fc712ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Hill Country Resort and Villas Far West Side - 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Outdoor treatment areas - Pool cabanas (surcharge) - Pool loungers - Prenatal massages - Sauna - Steam room - Swedish massages - Turkish bath ### Internet - Available in the apartment: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Car recommended - Valet parking on site (USD 39 per night; includes in/out privileges) - Wheelchair-accessible parking available ### Family friendly - Children stay free (see details) - Children's pool ### Food and drink - Coffee/tea maker ### Dining - Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Bedrooms - Bedsheets provided - Hypo-allergenic bedding - Pillowtop mattress - Rollaway/extra bed: USD 75 per night ### Bathroom - 1 private bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - iPod dock - TV in common areas ### Outdoor areas - Garden - Outdoor furniture - Terrace ### Work spaces - 24-hour business center - Computer station - Conference center (11,000 square feet of space) - Meeting room ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 5 accessible parking spaces - Assistive listening devices - Braille/raised signage - Elevator (36 inch wide door) - Valet for wheelchair-equipped vehicles - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (30 inches high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Smoking not allowed ### Services and conveniences - 24-hour front desk - ATM - Blackout drapes - Change of towels on request - Concierge services - Free local calls - Gift shop/newsstand - Grocery/convenience store - Hair salon - Housekeeping (on request) - Iron/ironing board - Laptop-compatible safe - Luggage storage - Multilingual staff - Phone - Porter/bellhop - Wedding services ### Location highlights - In a shopping district - Near a health/beauty spa - Near a hospital - Near an outlet shopping mall - Near the airport ### Things to do - Basketball - Children's pool - Fitness classes - Gym - Outdoor tennis court - Yoga classes - Theme park nearby - Winery tours nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 1 building - 163 units - 7 floors - Ballroom - Banquet hall - Built in 2012 - Garden - Housekeeping (on request) - Mediterranean architecture - Towels (changed on request) ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 5:30 AM Express check-in available Minimum check-in age: 21 ### Check-out Check-out before 10:00 AM Late check-out subject to availability Late check-out fee: USD 125 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Children up to the age of 20 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 75.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 200 per stay - Resort fee: USD 29.50 per accommodation, per night The resort fee includes: - Additional inclusions - Fitness center access - In-room coffee - Hot tub access - Sporting facilities or equipment We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 12 to 30 for adults, and USD 12 to 30 for children - Valet parking fee: USD 39 per night (in/out privileges) - Late check-out fee: USD 125 (subject to availability) - Housekeeping fee: USD 75 per day - Rollaway bed fee: USD 75.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation A car is recommended for transportation to and from this property Parking height restrictions apply Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Eilan Autograph Collection Eilan Autograph Collection San Antonio Eilan Hotel Resort Autograph Collection Eilan Hotel Resort Autograph Collection San Antonio Eilan Hotel Autograph Collection San Antonio Eilan Hotel Autograph Collection Eilan Hotel Spa San Antonio Eilan Hotel Spa Autograph Collection Eilan Hotel Resort Spa Autograph Collection Eilan Hotel Spa Ascend Resort Collection Bluegreen Vacations Eilan Hotel Spa Ascend Resort Collection ## Frequently asked questions ### Does Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort have a pool? > Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. ### How much does it cost to stay at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort? > As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort on Nov 6, 2025 start from CA $171.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/San-Antonio-Hotels-Eilan-Hotel-And-Spa.h4919718.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort? > Valet parking is available for USD 39 per night. ### What time is check-in at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort? > Check-in start time: 4:00 PM; Check-in end time: 5:30 AM. ### What time is check-out at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort? > Check-out is at 10:00 AM. Late check-out is available for USD 125 (subject to availability). ### Where is Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort located? > Located in La Cantera District, this luxury aparthotel is within 1 mi (2 km) of The Rim Shopping Center, Six Flags Fiesta Texas, and La Cantera Golf Club. The Shops of La Cantera and University of Texas at San Antonio are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 579 8 - Good 211 6 - Okay 104 4 - Poor 64 2 - Terrible 47 ### 9.2/10 Cleanliness ### 8.6/10 Staff & service ### 7.8/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### alejandro Oct 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel ##### alejandro Stayed 1 night in Jul 2025 ### 10/10 Excellent #### ARACELY Oct 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The whole start exceeded our expectations! ##### ARACELY Stayed 1 night in Sep 2025 ### 8/10 Good #### Alexander Jul 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice area and hotel. ##### Alexander Stayed 2 nights in Jul 2025 ### 8/10 Good #### Travis Sep 24, 2025 Liked: Amenities Valet guys were awesome ##### Travis Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Ammar Sep 30, 2025 Liked: Staff & service Very quiet but they don't offer free room service it comes at very expensive rate Also they charge for parking 😒 ##### Ammar Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Eylen Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was excelent very clean and the hotel was beautiful with all amazing views and amenities ![](https://a.travel-assets.com/ugc/hotel-reviews/1b1219db-55e2-4d65-a92e-3cd767d8e6a1-1753355931321.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eylen Stayed 1 night in Jul 2025 ### 4/10 Poor #### Alfredo Oct 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service There is a forced vallet parking policy which i find absurd specially when they say they are not responsible for any damage to the vehicles ##### Alfredo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Hugo Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities high class hotel, very clean and unique. There are better restaurants nearby than the one inside. ##### Hugo Stayed 3 nights in May 2025 ### 10/10 Excellent #### abigail Jun 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great experience for our baby moon. Spa was amazing with a couples massage and facials. ##### abigail Stayed 3 nights in May 2025 ### 2/10 Terrible #### Amarilys Aug 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Had a horrible experience and do not recommend. Staff and service was the worst. If you don’t want your vacation to be ruined, go somewhere else. ##### Amarilys Stayed 2 nights in Aug 2025 ### 8/10 Good #### Maria Jul 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was big, very spacious. The property is nice. The area has a lot of construction. The valet process isn’t great, they have a lot of drivers but the space is small. Overall we were pleased, we would stay again. ##### Maria Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Mark Jul 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I would stay at this property again, I was disappointed that they didn't have a vending machine for late night drinks or snacks. ##### Mark Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Carrie Apr 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great relaxing stay! Amazing service and great location!! Beautiful hotel. The chef at the restaurant made my friends and I amazing bacon not on the menu for us not once but twice, after sampling it the night we arrived. She went out of her way and we were so appreciative of it! ![](https://a.travel-assets.com/ugc/hotel-reviews/29249b34-2f0c-4428-9a4d-ef1346e30bd9-1745792866386.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/56d9645a-fe66-4502-8eb0-35a3ff8bbed7-1745792866244.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d28aad1c-9b40-4aa1-94b3-ae5d58496d59-1745792866574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carrie Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Julie Jul 21, 2025 3 nights never cleaned out rooms Asked. For razor and never brought one Pool food closed at 7 pm in summer 4th of july food was not kid friendly Guy trying get us to go to timeshare meeting was a pain and didn’t want to hear no when we first cked in Couldnt pay cash at coffee shop and food was always out and limited Cking out Angelica was awesome ##### Julie Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sofia Oct 13, 2024 Liked: Cleanliness, property conditions & facilities, communication Excellent place to feel safe with family ##### Sofia Stayed 1 night in Oct 2024 ### 10/10 Excellent #### William Jan 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was very nice. We went during the off season so it wasn’t very busy. We will definitely return. We did enjoy the spa. The Razul treatment is great for couples. ##### William Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Benny May 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The Spa is amazing! ##### Benny Stayed 2 nights in May 2024 ### 10/10 Excellent #### Daniel Jul 27, 2024 Liked: Cleanliness, room comfort, communication #### Getaway Stay was amazing Hotel was clean staff was friendly will go back definitely recommend ##### Daniel Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Tammy May 4, 2024 Liked: Cleanliness, property conditions & facilities, communication Nice quiet hotel in a nice area of San Antonio away from the hustle and bustle . Nice pool and views. ##### Tammy Stayed 1 night in May 2024 ### 8/10 Good #### Aaron Aug 1, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication This is overall a nice hotel that is part of a fun development with good dining and other retail options within walking distance. The big pluses for me were the spa and pool, both of which are well maintained and have nice amenities. Staff was friendly and the room was pretty nice so it made for a good spot for a weekend getaway. ##### Aaron Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Alejandro Jul 30, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent service!!! ##### Alejandro Stayed 1 night in Jul 2024 ### 4/10 Poor #### Jennifer Dec 16, 2024 Liked: Property conditions & facilities Disliked: Cleanliness, communication The hotel has become a "self serve" operation so no house keeping, no bell man (my husband had back injury) Tons of valet who were friendly and helpful. Front desk was not and had an "oh well" that's our policy attitude. Restaurants in area are great and property is quiet. Bar at Sustenio was full but bar tendar had attitude and shewed everyone off during last half of game. What a shame. This use to be THE place to staycation. ##### Jennifer Stayed 6 nights in Dec 2024 ### 8/10 Good #### Derek Sep 24, 2023 Liked: Cleanliness, property conditions & facilities, communication Disliked: Amenities I would give a 5 star but they don’t clean the rooms. I was there for 4 nights ##### Derek Stayed 4 nights in Sep 2023 ### 2/10 Terrible #### Mauro Apr 9, 2025 Disliked: Cleanliness, staff & service, amenities Very disappointing experience — won’t return. The staff was extremely rude and unhelpful. They didn’t bother explaining anything about the property or activities, just handed over a folder with information. The checkout process was especially bad — they knocked on the door, called the room, and hung up, all to rush me out. They even charged $40 for a 40-minute late checkout, which was ridiculous. Also, be aware: the restaurants around the property close at 9 PM, so if you want a nice dinner, you’ll have to drive into the city. Overall, it felt rushed, unwelcoming, and not worth it. ##### Mauro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Belinda Kay Jan 30, 2024 Liked: Cleanliness, room comfort, communication It was a nice hotel. I expected the cleaning to be a bit more detailed. As you could see drink stains on the furniture. ##### Belinda Kay Stayed 1 night in Jan 2024 ## Expedia's Latest Trends ### Hotels > [Hyatt Regency Dallas](https://www.expedia.ca/Dallas-Hotels-Hyatt-Regency-Dallas.h24753.Hotel-Information) > > [Hyatt Place Austin Downtown](https://www.expedia.ca/Austin-Hotels-Hyatt-Place-Austin-Downtown.h5437747.Hotel-Information) > > [Austin Marriott Downtown](https://www.expedia.ca/Austin-Hotels-Austin-Marriott-Downtown.h45866780.Hotel-Information) > > [JW Marriott Austin](https://www.expedia.ca/Austin-Hotels-JW-Marriott-Austin.h8778760.Hotel-Information) > > [Hilton Americas-Houston](https://www.expedia.ca/Houston-Hotels-Hilton-Americas-Houston.h976144.Hotel-Information) > > [Hyatt Regency Houston/Galleria](https://www.expedia.ca/Houston-Hotels-Hyatt-Regency-HoustonGalleria.h10620692.Hotel-Information) > > [Sheraton Dallas Hotel](https://www.expedia.ca/Dallas-Hotels-Sheraton-Dallas-Hotel.h43540.Hotel-Information) > > [Grand Hyatt San Antonio River Walk](https://www.expedia.ca/San-Antonio-Hotels-Grand-Hyatt-San-Antonio-River-Walk.h1848212.Hotel-Information) > > [Omni Barton Creek Resort & Spa Austin](https://www.expedia.ca/Austin-Hotels-Omni-Barton-Creek-Resort-Spa.h687230.Hotel-Information) > > [Menger Hotel](https://www.expedia.ca/San-Antonio-Hotels-Menger-Hotel.h5877.Hotel-Information) > > [Holiday Inn San Antonio - Riverwalk by IHG](https://www.expedia.ca/San-Antonio-Hotels-Holiday-Inn-San-Antonio-Riverwalk.h12642.Hotel-Information) > > [San Antonio Marriott Rivercenter on the River Walk](https://www.expedia.ca/San-Antonio-Hotels-San-Antonio-Marriott-Rivercenter.h8023.Hotel-Information) > > [Hilton Austin](https://www.expedia.ca/Austin-Hotels-Hilton-Austin.h976145.Hotel-Information) > > [Fairmont Austin](https://www.expedia.ca/Austin-Hotels-Fairmont-Austin.h18156638.Hotel-Information) > > [Marriott Marquis Houston](https://www.expedia.ca/Houston-Hotels-Marriott-Marquis-Houston.h14986044.Hotel-Information) > > [Omni Dallas Hotel](https://www.expedia.ca/Dallas-Hotels-Omni-Dallas-Hotel.h4488581.Hotel-Information) > > [The Post Oak Hotel at Uptown Houston](https://www.expedia.ca/Houston-Hotels-The-Post-Oak-Hotel-At-Uptown-Houston.h22340244.Hotel-Information) > > [The Woodlands Resort, Curio Collection by Hilton](https://www.expedia.ca/Conroe-Hotels-The-Woodlands-Resort.h25794.Hotel-Information) > > [Hyatt Regency San Antonio Riverwalk](https://www.expedia.ca/San-Antonio-Hotels-Hyatt-Regency-San-Antonio-Riverwalk.h10636.Hotel-Information) > > [Hilton Anatole](https://www.expedia.ca/Dallas-Hotels-Hilton-Anatole.h22945.Hotel-Information) > > [Omni La Mansion del Rio](https://www.expedia.ca/San-Antonio-Hotels-Omni-La-Mansion-Del-Rio.h17329.Hotel-Information) > > [Holiday Inn Express & Suites Austin Downtown - University by IHG](https://www.expedia.ca/Austin-Hotels-Holiday-Inn-Express-Suites-Austin-Downtown-University.h12302973.Hotel-Information) > > [The LINE Austin](https://www.expedia.ca/Austin-Hotels-The-LINE-Austin.h23193716.Hotel-Information) > > [The Westin Riverwalk, San Antonio](https://www.expedia.ca/San-Antonio-Hotels-The-Westin-Riverwalk.h330528.Hotel-Information) > > [Hyatt Regency Austin](https://www.expedia.ca/Austin-Hotels-Hyatt-Regency-Austin.h21746.Hotel-Information) > > [Hyatt Regency Houston Downtown](https://www.expedia.ca/Houston-Hotels-Hyatt-Regency-Houston.h20005.Hotel-Information) > > [Hotel Van Zandt](https://www.expedia.ca/Austin-Hotels-Hotel-Van-Zandt.h10269315.Hotel-Information) > > [Fairmont Dallas](https://www.expedia.ca/Dallas-Hotels-Fairmont-Dallas.h18280.Hotel-Information) > > [Hyatt Regency Hill Country Resort and Villas](https://www.expedia.ca/San-Antonio-Hotels-Hyatt-Regency-Hill-Country-Resort-Spa.h21664.Hotel-Information) > > [Omni Austin Hotel](https://www.expedia.ca/Austin-Hotels-Omni-Austin-Hotel.h8540.Hotel-Information)